Listen to the RIM BlackBerry Service Press Conference replay

RIM Headquarters
By Adam Zeis on 13 Oct 2011 12:16 pm EDT
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If you missed the live BlackBerry Service Update Press Conference this morning, we have the audio here so you can check it out. During the call, both Mike Lazaridis and Jim Balsillie were on hand to explain the cause of the longest BlackBerry outage to date. They took questions from investors and media and helped shed some light on things for everyone. Services have now been fully restored across the globe, so things should be up and running for everyone at this point. Check out the full 22 minute press conference in the player above.

Reader comments

Listen to the RIM BlackBerry Service Press Conference replay

11 Comments

There is surely something badly wrong if BOTH CEOs need to explain a 3 day outage.

Make a simpler system for good ness sake. By all means keep the super secure BIS/BES system for those who need it and off, as an option a regular data/carrier system to the restof us.

Heck, I'll give up push email too. I never did like it that much.

That would make a LOT of sense. I love my Blackberry but I really don't care about neither BIS or BES. The phone would be just as great to me with a regular IMAP email client and regular internet.

I really liked how they handled it. By both showing up & apologizing they are showing that they are involved & that they care. People complain that they are arrogant & dismissive...well not any more.

security is what rim is all about....... doing what you ask removes that and makes it "just like the rest". Really the only people who should be complaining are the businesses that have incorporated blackberries into there business. For simple end users like myself, who cares if bbm went down...? life goes on.......

Hi,
Mike and Jim, you did well and let the people know what is happening. It's true there may be those who 'depend' on the service for business and work may be upset with the outage.

Personally, I did not have any difficulty and I am on AT&T in USA.

Keep up the good work!

At about the 19 min mark a chap ask about Europe and a 7 day delay and trust etc? Is he on about phone and he eben mentions reception? What is he on about? Also about trust and reception|?

Relax. We all survived without mobile phones in the 90's. They apologised and were united as a CEO's. Maybe the outage was caused by QNX and playbook os 2.0 testing.

Keep on crackberrying people. Its secure does the what a mobile phone is supposed to do extremely well. and isn't a massive time wasting advice.

Relax. We all survived without mobile phones in the 90's. They apologised and were united as a CEO's. Maybe the outage was caused by QNX and playbook os 2.0 testing.

Keep on crackberrying people. Its secure does what a mobile phone is supposed to do extremely well, and isn't a massive time wasting device.

New Crackberry addict in Australia