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Posted by asloman Thursday, Jun 26, 2008 1428 days ago

Did not happen!! I purchased Shortcuts but did not receive Alarms Pro, or any instructions on how to receive my free copy. WTF

 
 
Posted by Kevin Michaluk Thursday, Jun 26, 2008 1428 days ago

In the case where your purchase from ShopCrackBerry.com includes software, you should receive two emails within minutes (or less) of completing your purchase:
- the first will be your ShopCrackBerry.com Receipt. This will show your order #, price totals, etc.
- an email from online orders that will contain the Activation codes (as well as download links and tech support links) for all of the applications purchased.
- (if you pay via paypal you'll receive another email confirming that transaction!)

So in the case where you purchased BBShortcuts, the activation codes for both BBShortcuts and Alarms Pro should be on the same email.

In the promotion post, I left the customer service information. I'll repost it here. In this case, please contact software customer support and they will straighten you out (resend your activation code for Alarms Pro). Keep in mind you can download the free trial of Alarms Pro right now still and use it - will just need that activation code in a few days to make sure you get the continued use!

Customer Service:

Software Order Support: For software order related issues and support, please visit the Software Support Homepage.

Software Technical Support: For any issues directly related to the BBSmart Alarms Pro application itself, please contact the developer directly at support@blackberrysmart.com. For technical support of other applications for sale in the software store, please follow the technical support link located on the bottom of every application page.

Accessory Support: For support issues or questions related to BlackBerry accessories, please email support@crackberry.com or phone 1-866-904-5772.

 
 
Posted by jdcueto Thursday, Jun 26, 2008 1428 days ago

already use alarms and email viewer. Tried to DL shortcuts but not there???????

 
 
Posted by Kevin Michaluk Thursday, Jun 26, 2008 1428 days ago

All the links to BBShortcuts should be working fine and the app should viewable within the store for you download your free trial / purchase.

Are you still having issues with this?

 
 
Posted by carboss Thursday, Jun 26, 2008 1428 days ago

Downloaded BBshortcuts on my 8130 pearl. receive "uncaught excpetion:java.lang.error everytime I attempt to open app. What can I do?

 
 
Posted by eZainny Thursday, Jun 26, 2008 1428 days ago

Hi carboss,

This is the first time this one has come up, so given that I'm inclined to think it may just be one of those once-off freak out things BlackBerries sometimes do :)

Can I recommend here a fresh re-install and also a battery pull. You'd be surprised how many odd problems this can solve. If that still doesn't work, also make sure that all the permissions for BBSmart Shortcuts are set to Allow.

If you want to follow up further, please email our support team at support@blackberrysmart.com who will be able to help you out further.

Cheers,
Neil.

 
 
Posted by EarlD Thursday, Jun 26, 2008 1428 days ago

I'm getting the same error. Uninstalled, battery pull reinstalled and still come up with the error.

 
 
Posted by shortyval Thursday, Jun 26, 2008 1428 days ago

I've tried to download the trial version, but all I get are the links for Alarms Pro and Email Viewer both of which I already have. Any suggestions?

 
 
Posted by Adam Zeis Thursday, Jun 26, 2008 1428 days ago

Make sure you refresh the download page - I had the same problem.

 
 
Posted by shortyval Thursday, Jun 26, 2008 1428 days ago

Thanks it worked that time!!

 
 
Posted by dmd1272 Thursday, Jun 26, 2008 1428 days ago

this application does not support pasting a url, I have bookmarks which I'd like to add to bbShortcuts but as you already know some url's are huge eg. google notes mobile, specifically the url of my notes, hopefully the developer adds this feature, the competition LaunchPad already has this

 
 
Posted by renegade37918 Thursday, Jun 26, 2008 1428 days ago

uncaught.jave. blah blah blah error

 
 
Posted by gadgetgurl Thursday, Jun 26, 2008 1428 days ago

which I LOVE! Can I order this for myself and get the free BBAlarms for my hubby's 8700g?

Thx!

LaNecia

 
 
Posted by mike22 Thursday, Jun 26, 2008 1428 days ago

8130 keep getting error

 
 
Posted by anonymous Thursday, Jun 26, 2008 1428 days ago

I created a new "messaging" shortcut for a friend. It found him in the address book, I chose him & selected a phone #. However, whenever I select him under "messaging" by clicking the trackball, I just get an option that says "full menu." I created an email short cut and it works correctly.

Is the messaging shortcut to create an SMS, or is it for BB Messenger? I'm on an 8330, thanks....

 
 
Posted by renegade37918 Thursday, Jun 26, 2008 1428 days ago

has anyone who has gotten the error is there a fix? if so send me a pm or pin or something plz and ty

 
 
Posted by eZainny Thursday, Jun 26, 2008 1428 days ago

Hi renegade,

We're looking in to this issue now. Hope to be able to provide a fix shortly.

Thanks.

 
 
Posted by renegade37918 Thursday, Jun 26, 2008 1428 days ago

for the first time it asked me to reboot for install to complete

 
 
Posted by bmcclure937 Thursday, Jun 26, 2008 1428 days ago

Can someone point me in the direction of documentation on the software?? I know others were wondering about it as well :)

 
 
Posted by artie Thursday, Jun 26, 2008 1428 days ago

I installed it last night and everything works fine. I used the zip.

 
 
Posted by gobears72 Thursday, Jun 26, 2008 1428 days ago

same Uncaught exception: java.language.error on my installation. Tried redownload, battery pull--no success.

 
 
Posted by gameboy213 Thursday, Jun 26, 2008 1428 days ago

I installed the ota with no issue it seems and created some shortcuts. The Toolbar works fine.... but any shortcuts under Phone or Messaging don't work. When I select the shortcut a MENU pops up that says CLOSE. Nothing else happens. is there a fix?

 
 
Posted by ej Thursday, Jun 26, 2008 1428 days ago

Anyone know how to add shortcuts to the toolbar that aren't presented in the default list?

example:
- video camera link
- system options link
- media link
etc??

 
 
Posted by gameboy213 Thursday, Jun 26, 2008 1428 days ago

The other shortcuts are all now working fine... but the messaging shortcuts bring up a MENU that says CLOSE and that is all it does. I have deleted and redone them about 5 times with no success.

 
 
Posted by Anonymous Thursday, Jun 26, 2008 1428 days ago

So this program doesn't work at all on my 8830. I paid for it, installed it... and it throws an error for literally everything I do. I uninstalled the program, reset many times, pulled the battery etc... still nothing. I'm relatively irritated.

 
 
Posted by EarlD Thursday, Jun 26, 2008 1428 days ago

With more than a few people getting this error, will the 5.00 sale be extended past today? I'm not buying till it works!

 
 
Posted by 0FF24 Thursday, Jun 26, 2008 1428 days ago

So I'm getting the same errors and I have tried everything. Since I paid for the program, it would be awesome if someone could help me out a little.

BB alarms was well worth the five dollars, but I really want this to work!

Thx, FF

 
 
Posted by 0FF24 Thursday, Jun 26, 2008 1428 days ago

I just got an e-mail from Crackberry telling me that this software has just been updated and is now version 1.1. I cannot find the link that they provided in the email though.

 
 
Posted by e2wenty7 Thursday, Jun 26, 2008 1428 days ago

hey y'all it works!!! I was getting the same message "java.lang.error"... then got an email about the upgrade. good thing i'm infront of my comp cuz the OTA still says 1.0. I had to download the zip instead and it works...

thank you thank you thank you!!!

 
 
Posted by gobears72 Thursday, Jun 26, 2008 1428 days ago

Over the air link worked for me. Download indicates 1.0 but, in fact, what was downloaded is 1.1 on my curve. Program working fine for me now.

 
 
Posted by jevid Thursday, Jun 26, 2008 1428 days ago

Ok, with 1.1, messaging shortcuts work. Except - even though I have "hide sent messages" checked, I'm still seeing a copy of all my sent SMS when I was a shortcut to send them. Any thoughts? thanks....

 
 
Posted by cwhitney24 Thursday, Jun 26, 2008 1428 days ago

Hey i just downloaded everything and had no problems at all!! This is a very cool program and going to be very helpful. Thanx again for the great deal!!

 
 
Posted by Garz Thursday, Jun 26, 2008 1428 days ago

Did not get the error on 1.0 but now I get it on 1.1. What gives?

 
 
Posted by artie Thursday, Jun 26, 2008 1428 days ago

I updated from inside the application and everthing is ok. Thank you.

 
 
Posted by 0FF24 Thursday, Jun 26, 2008 1428 days ago

So I updated. It's actually worse if you can believe it. Come on.... Someone needs to work this out asap.

 
 
Posted by mettleh3d Thursday, Jun 26, 2008 1428 days ago

I have an error opening the app on 1.1 as well

Due to beta os 4.5 perhaps?

 
 
Posted by renegade37918 Thursday, Jun 26, 2008 1428 days ago

you guys are fast with your help ty. got 1.1 to work once but now i'm getting uncaught java null pointer error has anyone seen this error?

 
 
Posted by renegade37918 Thursday, Jun 26, 2008 1427 days ago

i am giving up for the night on trying to get shortcut to work i'm stressed out i'm pulling my hair out. (not really i'm bald) but i am stressed. tomorrow tomorrow i'll get help tomorrow you're only a day away..

 
 
Posted by AJC Thursday, Jun 26, 2008 1427 days ago

My time is valuable and this app saves me time. Therefore, it saves me money. It's completely worth the 5$. Thanks for the great product.

 
 
Posted by e2wenty7 Thursday, Jun 26, 2008 1427 days ago

same here... i thought i got it going but now i get "java.lang.nullpointerexception"... i feel a little better that I'm not the only one but i'll feel better when i can get it going...help!!

thanks...

 
 
Posted by BabiCakes Thursday, Jun 26, 2008 1427 days ago

Not sure why eveyone else is having problems but it works PERFECTLY for me!! Thanks!

 
 
Posted by kimandkam Friday, Jun 27, 2008 1427 days ago

I had to do a soft reset and now all my apps for he tool bar are gone. The only apps to choose from are the ones that are already on my main screen. I need help with this. Is it me or the app?

 
 
Posted by eZainny Friday, Jun 27, 2008 1427 days ago

Hi All,

BBSmart Shortcuts v1.3 has now been released. If you had encountered any issues with earlier versions please try out this new version.

See http://forums.crackberry.com/f35/bbsmart-shortcuts-1-3-released-46588/ for more details.

Cheers,
Neil.

 
 
Posted by kimandkam Friday, Jun 27, 2008 1427 days ago

I downloaded the new version and I still only have eight apps to choose from 6 of which are already on my home page. I did a battery pull and it's still the same.

 
 
Posted by artie Friday, Jun 27, 2008 1427 days ago

I haven't had any problems with any of the Versions on a 8130.

 
 
Posted by kimandkam Friday, Jun 27, 2008 1427 days ago

they were there.

 
 
Posted by asloman Friday, Jun 27, 2008 1427 days ago

Had some problems initially but thanks to excellent customer care by BBSmart everything is now running as described. That being said, I think that being unable to cut & paste, especially URL's is a serious shortcoming. I am confident that this will be addressed in the near future.

Keep up the good work.

Arnold

 
 
Posted by jevid Friday, Jun 27, 2008 1427 days ago

Not sure why, but even after the upgrades, when I send an SMS, it shows up on my home screen but not in my inbox? Not sure what's going on, but it won't go away unless I delete it. In all my settings, I have messages set to "hide sent" messages. This is on an 8330. Is anybody else seeing this? It's entirely possible I've got something set incorrectly, but this does not happen with SMS if I send them without using BB Shortcuts.

Thanks

 
 
Posted by renegade37918 Friday, Jun 27, 2008 1427 days ago

very good customer service you have bbsmart.. the 1.3 is working and i am feeling it ty ty all hail bbsmart

 
 
Posted by Len Friday, Jun 27, 2008 1427 days ago

Purchased yesterday (6/27), I've already found problems. Despite the claims, you CANNOT open third party applications! In fact, you can't add shortcuts for many of the "native" applications either. Here is the response from BBSmart:
"Currently it is not possible to add in shortcuts for some of the native applications (media, for example) however we are working on an update now which will add in this functionality.

If you have already purchased the software you'll get an automatic notification when this update is released."

As an aside, there is a newer version (1.3 vs. 1.1) but I saw no obvious difference between the two. Certainly does not work as advertised. Yes, I am disappointed.

Oh, one last thing. It took a number of tries to actually get a shortcut to "stick" or show in the shortcut list. It ignored several attempts in most cases. It is possible that 1.3 solved that problem. I'll try to post an update.

 
 
Posted by eht6183 Friday, Jun 27, 2008 1427 days ago

I am not buying what sounds like a good program when it works, but too many people are not only having prolems with the program but with others after they install this program. Also seem to have trouble getting it to download correctly. Although, only $5, it is not worth the stress. I'm waiting until these problems are fixed before buying. Just my thoughts.

 
 
Posted by Len Friday, Jun 27, 2008 1427 days ago

I completely agree with you and am now sorry I wasted $5 as well. But hardly worth going through the hastle of getting it back. Too bad you can't rely on these developers to get it right before they release. This should have been beta software.

 
 
Posted by jnieves Friday, Jun 27, 2008 1426 days ago

First af all Thanks.I like this application a lot, especially the web shortcuts! I haven't had any problems at all.

Second, Why everybody is saying you can't paste the web links? I have around 15 shortcuts and I pasted ALL OF THEM.
How? Simply hit CAP+Click(trackball)and voila paste.

 
 
Posted by tblade Saturday, Jun 28, 2008 1425 days ago

jnieves, thanks for the tip. It works well, I just hope I can remember it.

 
 
Posted by Carl Johnson Saturday, Jun 28, 2008 1426 days ago

was very weary about Shortcuts when i bought 1.0 as i was always entertained with a java_lang_error and couldn't get the program to even launch. v1.1 fixed that issue and 1.3 also works very nicely. program does what it says: creates a nicely interfaced program that's much more convenient and useful than an icon screen. had already purchased LaunchPads from CB and decided to assign that to the other convenience key because Shortcuts is not able to assign apps such as the calculator, connections, etc. as shortcuts. so shortcuts handles my apps that it recognizes and LaunchPads runs everything else. Productivity at max.

 
 
Posted by tblade Saturday, Jun 28, 2008 1425 days ago

Is there a option to change the font size, Would like to see the phone book tell you which phone number (home,mobile,office) so I don't have to guess which one I'm inputing. Like the program so far.

 
 
Posted by RickMarshall Sunday, Jun 29, 2008 1425 days ago

1.3 doesn't work either. Program bombs with "Uncaught Exception" error.

8830 running 4.2