How to unlock your BlackBerry Z10 from Canadian carriers!

By Kevin Michaluk on 6 Feb 2013 09:05 pm EST
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Since the BlackBerry Z10 went on sale yesterday in Canada, the CrackBerry forums and twitter have been a buzz with questions on if and how the Z10 can be unlocked. Unlocking your BlackBerry from its native carrier allows you to use a SIM card from another carrier in it. This is especially handy when traveling - instead of roaming you can pick up local SIM cards. In the case of the Z10, there is a different sense of urgency going on. With the Z10 not coming to the US until March, a lot of eager BlackBerry fans in the US are looking to pick up a Canadian Z10, unlock it, and then use it on their local US-based carrier. 

BlackBerry Z10 Unlocking Instructions

Unlock BlackBerry Z10  

Once you have obtained an unlock code, whether by purchasing it from a third party unlocker or from your carrier, BlackBerry has made it really simple in BlackBerry 10 to unlock your phone.

Step 1: Go to Settings > Security and Privacy > SIM Card

Step 2: Scroll down to Phone Network Lock, and tap the Unlock Network button

Step 3: Enter your 8 digit unlock code, and hit OK.

Voila! You'll see a pop up message saying Network Code Entered Successfully! From there, you can put the SIM card from different carriers into your BlackBerry Z10.

TAKE NOTE: You only have 10 tries to unlock your BlackBerry. If you enter the wrong code ten times, you're going to have a useless phone. So don't do it. Before you enter your code, double check you spelled it right. From there hit OK. If the code does not work, stop right then. 

What US carriers will unlocked BlackBerry Z10s from Canada work on?

If you're on AT&T, T-Mobile and their MVNO's like Simple Mobile and Net10, an unlocked BlackBerry Z10 from carriers in Canada (Rogers/Fido, Bell/Virgin Mobile, Telus/Koodoo, ) will work. 

Reader comments

How to unlock your BlackBerry Z10 from Canadian carriers!

165 Comments

I finally have a solution for the customers I am sending Z10s! :)

I knew CrackBerry would come through for me.

Anyone from the States wanting a Z10 for AT&T or T-Mobile PM me!

Not to sound like a harsh under cutter, but I'm from a lower tax province, so I could provide phones for only $850, as opposed to $900. PM me if interested.

I'm glad you guys figured this out, helps with some of the peeps who won a Z10 locked to a carrier that is not their own.

Yup - that's REALLY expensive, but if you're in the U.S. and desperate, I guess I would make use of this. I'm in Canada and not going abroad till later this year, so I guess I'll wait!

Yeah, it's definitely expensive right now for Z10 unlocks. I was really hoping the instant unlock would walk, then they'd be only $10. 

As soon as the pricing drops on our costs for Z10 codes, the prices will drop accordingly in store.

Kevin, I purchased an unlock code for my Z10 from virgin, but the APN entry is still locked. Is there another unlocking mechanism for this?

Weird, I put a Fido Micro SIM into my Rogers Z10 and it worked fine. My Rogers 9900 needed an unlock before it would work with Fido.

With these ones sims can be changed between the Parent and child company.

Rogers and Fido are compatible with eachother no unlock needed.
Telus and Koodo are the same.
Bell and Virgin also same.

Not sure where u got that info. I have gone from Telus to Koodo & needed to unlock. Our entire family switched in the fall when fido had an amazing deal. Half of us were on telus, the other half on Rogers, but we all had to unlock our BB's

I need a link up on a Rogers Z10... I'm in Bermuda and it was announced today that we won't be getting it here till mid April! Digicel here uses the same frequency as Rogers...

Z20?? Hehe

"Voila! You'll see a pop up message saying Network Code Entered Successfully! From there, you can put the SIM card from different carriers into your BlackBerry Z20. "

Kevin...

Wind Mobile isn't in the drop down list of carriers. I've been hearing rumors Z10 that it will be available in 1-2 weeks. What if I need to unlock it?

No problem. Can you give me an update on when I should see the code from you? Order ID: 34214

#EDIT: And there it is. In my inbox right after posting this. Thanks.

Does this effect OS updates or any thing performance wise? Or is this simply the ability to connect to other carrier networks. I'll be traveling to the US in March. Would be cheaper to have an unlocked phone with a ROAM Mobile sim card then paying Rogers $200 in roaming fees.

Appreciate the insight.

Thanks Kevin! I'll give it a try. Had a good experience with the store, were see how the unlock experience goes.

What if its BBRY's plan to make the US want it so bad that buying it from canada is our only option? lol (well until it comes out).

..but seriously.. if i get one from rogers would it work on Verizon unlocked?

You will not find a compatable one with vz and sprint. They are cdma and that is mainly used in the states. All z10's that are being unlocked are gsm so the radio's are not compatable.

Unfortunately you have to wait until the us launch to get your hands on a cdma carrier device.

Not a main reason why I switched from sprint to AT&T but definetly a perk.

Sure it's not a tactic but, it certainly won't harm the buzz-generation at street level in the US..;-)

Can i use a regular standard sim card with the Z10? i just ordered a sim free Z10 from Phone4u uk

My Z10 already says network subset unlocked and service provider unlocked, just like the screen shot above. Is that normal. My phone was purchased from bell.

That's normal. Doesn't mean it's unlocked. You will have a third item called "Network" and that will say unlocked

Thanxs CrackBerry...Will a Unlocked Rogers Z10 work on the Bell network with out having to move to a Blackberry data plan? i know that the Bell Z10's are VPN locked so you cant use a normal data plan. Only Telus/Rogers Z10's let you enter a VPN setting. I am on the Bell network and need to be able to switch phones for work.

Which Canadian company can you buy from without having to buy a contract? (so I could just unlock and take overseas with me) ?

I don't know if I missed this somewhere, but can Crackberry confirm is a Rogers Z10 will work with Fido without unlocking? A friend of mine went to Wireless Wave and got a White Z10 from Rogers because they told her that it will work with Fido and no need to pay for unlocking.

Thanks!!

Hi Kevin,

Please tell your contacts at BlackBerry to promptly allow easier unlocking of Z10 devices, unless they want to see people stop buying the device just because of being unable to unlock it.

I've bought O2 UK Z10 but cannot use it and so far it seems that nobody can unlock it yet. That's disappointing me much at the moment.

I can still get some Z10 phones, if someone is interested let me know. It will either be Rogers or Koodo/Telus. I can get it unlocked and be ready for AT&T in the states. PM me if interested.

I've used unlocked Rogers iPhone on WIND even when they said it wouldn't work. It was just always on the WIND Away network. So to extrapolate, my assumption would be yes.

Kevin, do all us WIND and Mobilicity customers a favor and ppllleeaaassseeee define "Anything" that you can stick in a unlocked Rogers Z10?

Kevin That all white z10 with the white case is so sexy dammit im in loveeeeeeeeee plz bless your #2 blackberry fan with one i say number two because your number 1 Lol i dont have hair to cut very brave by the way. But seriously I Need That Exact phone in my life.

Any reason for why rogers/fido is higher priced??

Maybe CB will run a unlock code contest for new Z10 owners?? Good that you guys are doing this....will definitely use your services and recommend everyone to here!

Yeah, costs on getting the Rogers/Fido unlocks are currently higher. Hopefully they drop soon, and price in store will be reflected.

But will it work on the 1700 mhz hspa+ I dont want to just be able to make phone calls and text. Without this, I am restricted to 5kbps internet.

Yes, it will. You won't get 5 kb/s, it'll be 550 kilobytes per second downstream and likely a bit less upstream.

My only concern is, 3G and 4G LTE support. If I unlock a Rogers' Z10, will 3G and 4G LTE still work on T-Mobile? Aren't they on different frequency bands?

Kevin, can you please confirm? Everyone's saying different things but most agree that an unlocked Z10 from Rogers will not support T-Mobile's 3G and upcoming 4G LTE. But no one knows for sure.

This is a deal breaker for me.

Here's a clip from a post on BlackBerryOS.com:

The London (Z10STL100-1) - The London is the Z10 that was made exclusively for networks that don't have LTE (think smaller markets and developing nations that are just getting 3G or HSPA+). If you're in the U.S. or Canada, odds are you will never see a London.

21Mbps HSPA+
Quad-band HSPA+ 1,2,5/6,8 (850/900/1900/2100 MHz)
Quad band EDGE (850/900/1800/1900 MHz)

The Liverpool (Z10STL100-2) - The Liverpool is the Z10 for GSM carriers in Europe and the rest of the world that have LTE. This device can be used

Quad band LTE 3, 7, 8, 20 (1800/2600/900/700 MHz)
Tri band HSPA+ 1, 5/6, 8 (2100/850/900 MHz)
Quad band EDGE (850/900/1800/1900 MHz)

The Lisbon (Z10STL100-3) - The Lisbon is the Z10 for GSM North American carriers that have LTE. This is one that pretty much every carrier in Canada has, and the one that AT&T and T-Mobile will end having as well.

Quad band LTE 2, 5, 4, 17 (700/850/1700/1900 MHz)
Tri band HSPA+ 1, 2, 5/6 (850/1900/2100 MHz)
Quad band EDGE (850/900/1800/1900 MHz)

The Laguna (Z10STL100-4) - The Z10 for CDMA carriers that have LTE (aka the Verizon Z10).

LTE Band-13 (700MHz)
CDMA Cell-band and PCS-band (850/1900 MHz)
WCDMA Band-1 and Band-8 (2100/900 MHz)

I was told factory warrenty is void if you unlock it by a telus. Say you unlocked a koodo phone and brought it to telus for warrenty repair they would say no take it to koodo. Then when you go to koodo they would say no because your not a customer of theres. This is why I just went ahead and paid the telus price, had no way to prove or disprove that.

Thanks @CrackBerryUnlocking

So if I grab the Lisbon (Z10STL100-3), all features including 3G/4G LTE WILL work with T-Mobile after the unlock, correct?

When buying a device from Rogers, should we mention that we want that specific Z10STL100-3 model? Or would that be the only model Rogers carries anyway?

Thanks again!
.

I second this question. There is a lot of speculation over which carriers will work with Tmobile's LTE when it comes out.. I wish the crackberry team could find the exact answers and create an article on it. Im sure the thousands of americans such as myself would highly appreciate it..

Hi Pete Carter and austriker,

I have have been trying to figure out the same thing. I *think* the answer is as follows: If we unlock a Canadian Z10 it will be the Lisbon (Z10STL100-3). HOWEVER the Lisbon variant has two models. They are the RFK121LW and the RFF91LW.

The RFF91LW is the model of the Lisbon that I have seen for sale on Ebay (the one I am thinking of was Fido). This would support Tmobile's soon to come LTE and their AT&T style 3G/4G that they are currently working on for the Iphone. BUT would not support their more widespread 1700 frequency 3G/4G that is the band that has always made Tmobile a problem. Tmobile (from what I understand) is going to change over to this new AT&T style 3G/4G eventually but right now it is sporadic coverage mainly in some cities (I have it in Providence, RI).

The RFK121LW is the model long thought to be coming to Tmobile and Wind/Mobilicity... It supports the funky 1700 3G/4G that is widespread with Tmobile AND the AT&T style 3G/4G AS WELL AS the soon to come Tmobile LTE.

When push comes to shove **I THINK** the questions is, can you deal with sporadic AT&T style 3G/4G on Tmobile (like those on the iphone do) until either they launch LTE in your area or they finish the switch over to AT&T style 3G/4G...

ALSO ... IF Tmobile is going to make the switch to AT&T style 3G/4G AND launch LTE at the same time... (which rumor is end of March)... IS IT POSSIBLE that Tmobile is going to get the RFF91LW as well (explaining their push to launch the Z10 with their new LTE coverage) and make this entire discussion moot... I am going to kick myself if this ends up being the case and I wait for the Z10 from Tmobile... But if this is the case.. why would BB make the RFK121LW at all? Just for Wind/Mobilicity in Canada???

CrackBerryUnlocking and Kevin... Any thoughts? :/

Source on the models ---- docs.blackberry.com/en/smartphone_users/deliverables/49750/BlackBerry_Z10_Smartphone-Safety_and_Product_Information-1339609158831-en.pdf

@Kevin If I Sent You Money Would You Ship Me A Black Z10? I'll Even Put In A Special Tip For You! :P I Really Want That Z10 I've Been Waiting Forever And No Clue When It Will Hit The Middle East! :( Get Back @ Me Man..

I need 1 limited edition Z10. Anyone??

Proud member of the BlackBerry community. 9670 Style and PlayBook owner.

Any love for unlocking the Z10 from UK carriers. Still no news as to when Three will be releasing the Z10 so looking at other options.

Just ordered mine for O2 in the UK. The cost is USD 50 (about £32) but will be worth it if works! No sign of 3/EE/Vodafone/Orange/T-Mobile yet!

Hey that's great that finally unlock is working. Just wanted to confirm whether a Koodo mobile blackberry z10 will work in india after getting it unlocked? Please let me know asap

KEVIN, the #06# dial feature does not work on Virgin Mobile Canada phones. It comes back and says "unexpected data value".

Please advise!
Thanks

Check out the side of the box your Z10 came in. It lists the IMEI.

Or on the Z10, go to Settings > About > Hardware, and you'll find the IMEI. 

That case looks amazing Kevin, what case is that? It seems like it's one that I have missed...! That aside, I'll most likely unlock when the prices go down a little! :P

First rule of "you're getting ripped off". The price isn't clearly and proudly posted for all to see.

If the price is hidden or you have to fill in a form before you can see the price, you can be pretty sure that the vendor knows they're "making a killing" and they're shy to actually expose the price.

I hold CrackBerry.com to a higher standard than this.

EDIT: I read the thread backwards, and see this from Kevin:

"Yeah, it's definitely expensive right now for Z10 unlocks. I was really hoping the instant unlock would walk, then they'd be only $10.

As soon as the pricing drops on our costs for Z10 codes, the prices will drop accordingly in store."

What are the costs like to the code provider? Does the unlock code provider have to remit a fee higher then $10 to the carrier to get the code?

I also accept that if they have done some reverse engineering to get the algorithm right, there is a cost and value to that, but on large scales, aren't prices much above $10 really just "gouging", especially in a world where sites like "freeblackberryunlock.com" exist.

I have a suggestion that can show "good faith" on the part of CrackBerry.com: anyone with a "Thanks" or "Likes" count above a certain threshold, those who have contributed to CrackBerry.com over the years, those who have contributed positively... let them "apply" to CrackBerry.com editors for a special rate, and judge them on their merits... on their positive contribution to CrackBerry.com since they joined... and then let them have a unlock code at a steep discount from the $30 / $45 price.

What say you, CrackBerry.com?

Hmmm I bought it through Rogers outright but I am not sure if its unlocked or not. I'll have to check into it. I completely forgot to ask the guy when I got it too lol I was just so excited to get it after calling like 50 different stores.

Dear Kevin and staff,

We americans are desperate to get our hands on the amazing z10 and support our favorite canadian company.. There has been numerous threads over speculation of which models which carriers have and if they will work with us carriers. Ive never asked for anything in the years Ive been on here but this one thing.. Could you PLEASE do some research for the love of all that is good and blackberryish for us down south so we know which carriers are selling which models and if they will work with Tmobile and AT&T (including LTE compatability, etc)..

Us southern neighbors would be ETERNALLY grateful. The only thing holding me back is not knowing if a model I buy will work on tmobile and tmobile's LTE when it comes.. The horror.. the horror.. March 27th is waaaay too far away!!

Thanks.

So I took a look at my Phone, I got it from a Blacks store (Telus) and when i check the place where you would unlock the SIM and i see Network Subset as Unlocked and Service Provider as Unlocked. I take it it's unlocked based on what i see. No need to unlock it.

Okay so i thought i would ask Rogers to do this unlock thingy until they pointed out that as I had done a hardware upgrade and did not pay for the device off contract, tough titty they said you can and we wont do it. they would if it was on my bold 9900. (i already had that unlocked) So i followed this thread, contacted the crackberry unlock team, paid my bucks and 3 hrs later boom, it works (8 numbers only not the full number) Magic service and I feel safe as its via Crackberry. Also I feel liberated that i can use any sim but I am still a happy rogers customer, just not willing to cut my arm off to pay roaming fees which are among teh highest in Western society.

Purchased my unlock code for my new z10 from crackberryunlocking.com last night, code arrived this morning. Worked perfect, couldn't ask for more. My phone is now perfect!

Purchased a unlock code for the new z10 from Crackberry.com 2 days ago and the code arrived late yesterday. Worked perfectly, thank you CB team!

I am not paying $30 USD to unlock my Virgin Mobile phone. I will wait until the competition moves in and price drops. Figuring some people paid full price for their devices, paying an extra $30 USD, plus an extra fee on their credit card to convert the money from USD to CAD its not worth it.

Umm, this may be a silly comment, but although the Rogers Z10 looks like it could run on Wind/Mobilicity, my understanding is that the Z10 uses a smaller SIM card than previous Berrys. Therefore, although you could buy the phone from Rogers (and I would dearly love to run and get one tomorrow), I could not just transfer my Wind SIM card into the Z10 even if it were unlicked. Is this correct? Meaning, I (and others) still need to wait for WIND to launch the phone....

Hey guys, there seems to be and issue with crackberryunlocking.com - I keep getting a "Bandwidth exceeded" message when I try to follow the link.

BB Z10
Playbook 64GB

I just have a question about unlocked phones. I understand the benefit, but what are the consequences of unlocking a phone? Especially the Z10 since BB makes it so easy. And if you can get the unlock code for $45, why are people spending thousands on eBay for an unlocked Z10?

If anyone from the United States is looking for an unlocked Z10 for AT&T or T-Mobile, send me a PM. I have both black and white Z10s available and can ship them within a day.

Where are the Telus/Koodo options? I do not see these in the list at all...what gives? The blog posts says that Telus/Koodo are available. I can't even buy let alone use my Z10 until I know that I can in-fact unlock a Telus/Koodo device (in my case Koodo, to be specific).

It's been over 48-hours, still waiting for my code, and the help desk can only say to "check the tracking page" instead of actually answering what the expected time frame is. For $30 USD, service could be MUCH better, especially from a CrackBerry.com partner site!

I have to agree that the service from this partner site is pathetic, i have sent them three tickets with the same question....and instead of answering the question....they came back instructing me not to open multiple tickets. guess what? ...its been two days and they still have not answered me....just glad I didnt spend any money yet.

^ LOL, don't misunderstand me, I'm not laughing at your situation. I am actually in the same boat and I'm laughing because the entire situation is really sad. I sent in a ticket wanting to know why there is no Telus/Koodo carrier choice when it says that it is available on the CB blog here but I got absolute silence, just like you. At least they did not bitch at me for sending in multiple tickets...yet.

CrackBerryUnlocking.com worked to Unlock my BlackBerry Z10 that I purchased at Bell. The only thing is I got 3 sets of 16 digit codes, ended up using a few tries before the first 8 digits of the second set worked for me.

Thanks CrackBerry!

The crackberry unlocking site for Z10 does not list Telus as network.. While people claim they have unlocked Telus Z10 via crackberry, I'm little lost and would appreciate help

The site removed the UK O2 carrier, which was listed couple of days ago for $50. Am i to assume it is now part of "Any carrier" for $150......way to suck us dry!!!! i will rather surf around for better unlocking sites, will post here when i get cheaper.

Looks like the Telus/Koodo option is back for $30, but is accompanied by a message:

"THIS SERVICE HAS A HIGH FAILURE RATE
Read our refund policy and order at your own risk."

Really don't think I would touch that one to be safe. Perhaps this article should be updated to reflect that?

I wouldn't touch it to be safe.
I purchased the koodo option.
The video for unlocking made no mention of removing your battery to refresh the system or warning you to make a video of your unlock attempt, otherwise you will not get a refund.

After i made a few attempts, I found they wanted video proof to get a refund. In obtaining this video proof I wasted a few more attempts so that now I was under 5 attempts left before hardlocking my device.

At this point for my own protection I made a claim to the resolution centre of paypal and emailed "unlocksupportdesk.com" to make an additional request for a refund.

They weren't too pleased with my exercising my right to complain through the channels of paypal.

Beware of unlocking through this service without video taping everyone of your attempts regardless of what the instruction video tells you to do.

Just incase anyone is interested or wants to just buy an unlocked phone.
The devices from South Africa, specifically from Vodacom (this is my network provider cant currently speak for others but they are generally the same) are network unlocked from the factory, the one small advantage they give us.

Hey, i just ordered an unlock code for my virgin mobile Z10 and i was not sent an email to confirm. Is there anything i can do to check my status?

Unlocked my Z10 from Bell this morning, took 12 hours to get the code and worked on the first try. Very happy, now I can use my American SIM card when going to the USA as frequently as I do!!!

no impressed either after the unlocking company from crackberry.com blacklisted me for lodging a complain through paypal when they previously provided me with unlock code errors.

In fact I didn't find out I had been blacklisted until it took a week to obtain an unlock code for my playbook.

Once I unlock my z10 from Cdn carrier, can I use a SIM card from France, without problems, when in France?

carrier: BELL ; placed order and got the unlock code ;MEP2 &MEP4, tried the first 8 and then 16 digit of MEP2 .and the first 8 digit of MEP4 ,all failed, anyone have successfully unlock BELL Z10 can share the ideas?

Hello, I just purchased a BB z10 form a lady who bought it out right through Bell in February 2013, she only used it for 3 or 4 month & found it to complicated so purchased another device. I just bought it from her & want to replace my Samsung Galaxy on Koodo with the z10. I have 2 questions.

1. Do I have to remove the Bell SIM & put in a Koodo SIM before entering the MEP number to unlock it or can I leave the Bell one in?

2. Why does it list unlocking prices for the z10 on this page for Bell/Virgin $30 but when you fill out the unlocking information it says cot of Service prise is $45?

Thanks in advance,

eric

i have a z10, using tbaytel as provider. i am taking a trip to thailand. if i unlock will a thai sim work in my phone?? thanks in advance

I have a Net locked Telus Z10. I got 4 codes sent to me from bbcode. One 8-digit, One 16-digit, then two 16-digit that say MEP4.....I tried the 1st 16 dig without the SIM card in, said "Entered Successfully" but was not unlocked. I then put the SIM card of what I want to use in (Virgin) and tried the two MEP4 code, no go!! I'm chewing through my attempts here, getting worried. Does anyone know if I'm doing something wrong??

hi.am happy to register with crack berry.but i have i have a problem with blackberry Z10,i want to unlock it .
it was sent to me from canada and i want to use it in nigeria.

please how do i get the code and how much will it cost me?
thanks

Crackberry and the guys from QPU Quick Phone Unlock were awesome. I am an old guy 53, I was trained on an old punch card computer in the 70's and I was able to pull this off. I was skeptical because my friends said, "Aw, that will never work". "All those online companies rip you off". All that is untrue, we have had really good luck with online merchants, knock on wood. I bought a Z10 on Kijiji here in Edmonton, and I know nothing about these new phones. But I followed the instructions here on Crackberry and it was very simple. I did try one more online company but they sent me a message saying that my 15 digit code was wrong. Crackberry replied to my problem and told me to ignore the last 2 digits. I did, and they confirmed that my phone was locked to Telus locally. I only had to wait a few hours for my code and I followed the instructions perfectly. It is pretty hard to mess it up because you put in the new chip and the phone immediately prompts you for the unlock, I entered it and the phone worked in like 30 seconds. The phone did freeze up, but as my nephew pointed out, it is a Blackberry so that means it is secure. So he suggested doing a factory default, which I did, and the phone would not connect to the Mobilicity Network. So he suggested that I plug it into my Computer at home, because it refused to initiate the new software update after the Factory reset, over the network. So I did plug it in at home and it did take awhile to fully update the software at which time I took this time to Register with the Blackberry Network. When that was done, poof the phone started working again. THANKS Crackberry! And Thanks a bunch to the guys over at http://www.quickphoneunlock.com/ . I got to upgrade my phone very cheap, and you guys made it easy. THKS so much.

is crackberry no longer selling unlock codes anymore? if not anyone know of a good place... telus is giving me the run around