How to access the engineering (Help Me!) screen on BlackBerry 10

The Help Me! Screen made its way to BlackBerry 10 from BlackBerry OS

By Bla1ze on 8 Apr 2013 12:39 am
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If you're into knowing the deeper details about your device, then you've likely accessed the engineering screen on your BlackBerry before. Also known as the escreen, it offers access to many diagnostic tools and just a general wealth of information about how things are working on your device, under the hood so to speak.

Remote logs, Cell tower information, APN information, Wi-Fi state, Vendor ID and more can be accessed through this menu -- it's an insanely useful tool for those who know what to do with the information or understand what it all means. With BlackBerry 10, this menu was pretty much assumed to of have gone missing, due to the fact the old methods of accessing it no longer worked.

As it turns out, it didn't go missing at all. It's still there, still accessible -- it's just been hidden a little bit deeper in BlackBerry 10 than in previous OS versions. Thanks to @nerdtalker@N301DQ and makaveli86 we now know how to do it and as such, are passing the info along.

  • The new method uses URL schemes so, in order to get things started you'll need to open your web browser and visit: escreen:// and then tap go.
  • Once loaded, visit this page and enter in the info needed, which is displayed after visiting the above URL - Device PIN, OS Version, and uptime. Duration can be set to whatever you wish from the available options. If set to 30 days, you won't need to repeat the process for 30 days etc.
  • Once the info is entered, a code will be generated. From there, two-finger swipe up to raise the keyboard and then input the code as shown. No new screen or box will show for the input, just enter the code. No text input box will appear, so you're typing it blindly and it's not case sensitive. The escreen will then change, offering you access.

It should go without saying that you shouldn't really access this page unless you know what you're looking for or doing but overall, I don't think much harm can come from it. If it's anything like BBOS, all changes you make should revert after a reboot but alas, that remains untested. In short, if you don't what you're doing in here then it's best to NOT change anything or even access it. If you like to tinker around though, then have it and let us know if anything cool comes out of it. Be sure to say thanks to @nerdtalker@N301DQ and makaveli86 as well, if you've been waiting for this to be uncovered. 

93 comments

Bla1ze

Kinda, but I missed the forum thread and apparently so did many others so.. thanks to makaveli86 as well, lol.

RAUB

I've posted it to our russian forum more than a week ago... I was sure that you know about this trick.

pokemon

Awesome, glad to see those didn't go away with the switch to BB10.

ddlax22

A bit more complicated than on bbos, eh? Haha

BriniaSona

What screen do I put the code into?

Bla1ze

There is no screen, once generated -- just type it in the screen that appeared after you input escreen://

 

theninjew

I did this several times and the escreen doesn't change. Is the code case-sensitive?

jerryeight

you have to complete entering the code with in a minute of it being created because it is controlled by the uptime that is never stopping

theninjew

I did it within 20 seconds of getting the code and it still doesn't work. I'm not sure what I am doing wrong.

k8bushlover

I know this is a bit old, but I just tried again after my original 30-day code expired. Had to ignore case on the generated code: enter that code in the escreen window with just lowercase letters and numbers. Also, I had to type in my PIN as displayed, also lowercase letters, to generate the correct code in the first place.

Gregory Ryan

Good news is I can now turn LTE off on AT&T.

bertcella

What all can be done with this?

Posted via CB10

ddlax22

Which option is it to turn off lte. I get the drop down menu

Posted via CB10 - FINALLY

Gregory Ryan

Go to general radio. Then on the drop down select GSM + WCDMA or GSM Only for 4G or EDGE service

Posted via CB10

ddlax22

Yeah that's exactly what I was looking for, but all I'm greeted with is: wcdma+lte,cdma1x+lte, cdma1x+evdo+lte, lte only, and what im currently on which is gsm+wcdma+lte

I was confused when I started seeing cdma and evdo.. and no option for gsm only

Posted via CB10 - FINALLY

ddlax22

Ok scratch that, I'm an idiot and didn't scroll up

daredninja

if you put gsm only is it actually staying on EDGE? do you have to save settings somehow? doesn't seem to be having any effect on my end!

superdiesel

Question for you why would you wanna turn off lte?

ohad_129

I put blindly nothing changed

Mathrin

I got nothing after blindly typing in the information as well.

Posted via CB10

ddlax22

After you get the code go back to the engineering screen and blindly type it in hit enter. It should open up for you

Mathrin

Cool. Good way to turn off radios in att phones.

Posted via CB10

SirJes

I wonder what's the difference in the radio options for 103/104 versions? I find it weird that i have all...cdma only,evdo only,wcdma only,gsm only...gsm+cdma,cdma1x+evdo, lte only, wcdma+lte,cdma1x+lte,gsm+wcdma+lte,cdma1x+evdo+lte and this is stated as a 103 device

Posted via CB10

venious

Almost as painful as rocket engineering without the explosive ending.

Posted on a Z10 via CB10

whiz613

Not working for me on my VZW z10

Posted via CB10 on VZW

k8bushlover

I tried a few times, didn't know if I just wasn't being quick enough or typing it wrong. Then I shut off Desktop mode in browser settings and it seemed to take. Enter the code on the escreen that popped up, not in the browser.

Posted from my Z10

simcell

"Enter the code in the screen that popped up not the browser" were you got the information from.
That did it for me thanks.
Sorry I can't send you a coffee using the CB10 app
Dang Att I turned off my LTE I don't have it were I live so why look for it 24/7 waisting battery!

Posted via CB10

k8bushlover

Hey, that's what the Tim Horton's app needs, BBM coffee credits!

gariac

Funny thing is I had to turn desktop mode ON for this to work. I wasted at least an hour messing with desktop mode off, not that you were to blame. That is, I already had desktop mode OFF.

StefanoB

Doesn't work for me either. I'm on Vodafone.

Posted via CB10

RAUB

An advice: if your Uptime looks like "-1234567" you should input it with "-" to get correct escreen key.

DarkOwnage

Didn't work for me have tried everything..

Posted via CB10

RAUB

I'm using this one - unlockberry.co.uk/server.php?action=bbeng

vulfadli

This one worked for me I'm on unlocked stl2

Posted via CB10 on my Z10

stengel680

Didn't work for me either VZW Z10.

Posted via CB10

patel26

Nope doesn't work for me! :(

Posted via CB10

OneofLittleHarmony

It worked for me on VZW. Wtf is a sanity monitor?

Posted via CB10

Jack_Yugis

it work for blackberry os 7/6/5/4. not for Z10

buylocal_getaBB

Worked, now where is a good guide to tell me how to use this screen? Have been messing around but don't want to get too crazy before I educate myself a little further...

Posted via CB10

cwb27

Worked for me, carrier is Telus.

Posted via CB10

bambinoitaliano

Can this page unlock the phone?

ciprianmuresan

I wonder if you can eliminate the tethering/hotspot restrictions using the e-screens, for those of us who have those restrictions on our plans. I am on VZ and I would love to have a hotspot/tethering option unlocked

thatplaybookguy

Worked on my Zormtrooper on Rogers.

johnsbold9700

i could not get in. i do not know what u was doing wrong. i did the code, and entered it. but got nothing .

superdiesel

Hey all it worked for me. I'm on vzw network. Calm down people. If you can't get into it you then have no business being in there

Nugzie

This^^^^^^ +100

Posted via CB10

Vector-SS

If you are using the CB10 app do not "Visit this page"

Instead hold press the link and select open link in browser. It should work then.

Posted via CB10

doubleuc

Tried it using my pc to generate code first, that failed. Then I used the phone to generate code which worked.

Posted via CB10

simcell

Enter the code in the screen that popped up not the browser" were you got the information from.
That did it for me thanks.

Posted via CB10

daredninja

When I enter the General Radio screen, the default selected option for "Enabled RATs" is 'none.' Is this normal? When I switch it to any of the options it does not seem to have any effect on my radio.
Also if I exit and return the changes have reverted. Is there a way to save the settings for them to take effect?

stitch69

it worked :D cant change my apn from there though :(

Mike_Luchia

Make sure you enter your pin exactly as shown on the screen, with the letters in lower case. Took me a dozen tries until I changed that.

chrispipe

My favorite part of these screens is the sanity monitor LOL

Posted via CB10

IFytFyrs

LOL... The Z10 never ceases to amaze me! Who knew it has been monitoring my sanity all this time? Wonder what if does if it detects a crack in my sanity?

Posted via CB10

IFytFyrs

...maybe I should turn it off...

Posted via CB10

JamieWilson01

WTF is a sanity monitor?

@JamieWilson01 via CB10

3rdStone

Was wondering that myself... Probably most active on BBs of users looking for Skype and Instagram.

cl8baller

Nice way to force onto EDGE/edge/GSM

bobshine

A quick google for sanity monitor comes out with an interesting definition. Could this be the cause of the random reboots some are experimenting??? i havent had any random reboots... but maybe someone can test it.

http://www.google.com/patents/US6665758
Software sanity monitor
US 6665758 B1
ABSTRACT
Disclosed is a Software Sanity Monitor for automatically detecting and remedying software lock-up conditions without user intervention. Users often refer to these conditions as “hangs” or “forever loops”. Although the Software Sanity Monitor uses the operating software's information, it is designed to execute independent of the operating system software; thereby, eliminating reliance on a “sane” operating system. If a “hang” condition is detected, the Software Sanity Monitor will automatically restart the system after logging the failure and, optionally, notify the user or host system.

Andrew4life

Just curious, does anyone else have Vendor ID = 0?

vulfadli

Yeah I've got it and still won't let me in.

Posted via CB10 on my Z10

Affie36

Yes me too, vendor id =0

Posted via CB10

StefanoB

Vendor id=0 here too (Vodafone) .

Posted via CB10

Rootbrian

I am curious if there is a way to gain access to the playbooks escreen. I tried that link and it didn't work at all.

SlcCorrado

In case this hasn't been mentioned, changes persist through reboots unlike back with the older os's. So be careful if you change stuff

sgt_snacks-64

I wonder what the "Sanity Monitor" is?

Os engineering screen > sanity monitor

Posted via CB10

Omnitech

Yes, the "sanity monitor" is probably what is initiating the system reboots, but it is not what is CAUSING the system reboots. Most likely the problem is whatever is going-on that causes something to stop responding which triggers the sanity monitor to restart the device.

Otherwise the device would just lock up and sit there indefinitely until the battery dies or you pull the battery. ;)

Omnitech

Key issues to get this working:

1) Escreen only works in landscape mode and doesn't respond to any special BB10 gestures. Just touch menu items to drill-down or change, touch left menu categories to go back.

2) Generated code must be entered QUICKLY - the uptime number changes constantly and the code generated from a specific uptime number will expire in ~20 seconds.

3) Be careful. :)

ciprian.foghis

The key is case sensitive? I can't make it work either way. Sensitive or not.

Posted via CB10

JediTWang

Is there an option in eScreen to stop the screen from powering down?
See this thread (& the other one linked to in the 1st post) to understand why this is wanted:
http://supportforums.blackberry.com/t5/BlackBerry-Z10/app-setting-hack-t...
Thank-you.

JediTWang

Anyone? See my post above... Thank-you!

chmb1

Not working for the Q10 on Verizon. If I can't figure this out, I might have to return it because the battery drain is too much at work. Did anyone get this to work on the Q10? Thanks

crackrockberry

I got it on the Vz Q10. just had to try a couple times getting the input info for the code correct as well as typing it in quickly...

biggest thing is that I found two different "os versions" in two different places (ie, the software release in about/general and the OS version in about/OS) on my q10. I believe it was the OS version that did it. Try each of them if you're still having trouble.

Dariusz Kulczyna

whats is going on that when I want to insert APN name in escreen when I close app this name is not saved ? I don't know what I'm doing wrong :( maybe someone can help me please ?

Kae Tan

Do let me know if you have a solution for this.
I'm running Q10 SQN100-3 on 10.1.0.2309

mike260193

Is it possible to know my mep through this method?

asp006

How do I type the code in Q10? there is no "From there, two-finger swipe up to raise the keyboard and then input the code as shown".

taxguru

I agree with asp006. No two finger swipe on Q10. Tried to type via keyboard and no response. Definitely entered code within 20 seconds because had PIN and OS already in so only needed to enter uptime to get code. Has anyone confirmed that the keygen works with 10.2.0.1791? Have a eliminated the ability to turn off LTE by upgrading to the leaked OS version?

Dane Almighty

What's the website I'm looking for? Escreen. Com? -.-

donds1

I'm not sure what to enter for "App Version:" after I reach the Help Me page. Can someone help. I own a Blackberry Z10.

donds1

SUCCESS!!! I found out from another CB post what the APP Version is...it's the operating system. (thank you whoever posted that). With that information I was able to fill out all the information required on the eScreen Keygen page mentioned above in the article (i.e. Device Pin, App Version, and Uptime). I left the Key Duration at 1-day. I then typed in the alphanumeric key that was generated by entering the above information and was brought to the Diagnostic Screen with several links listed. On the advice of someone else who posted elsewhere on the CB forum, I only tinkered with the General Radio link. I tapped on General Radio and when that page opened up, where it said APN, I simply entered the APN for my carrier (H20 Wireless), which is "att.mvno". I then got out of the Diagnostic Screen without making any other changes. Rebooted and walked two blocks from my home to get out of the range of my WiFi so I could see if I had an internet connection. I opened the browser, typed www.yahoo.com, and presto, it all worked. I never felt so proud and nerd-like in my entire life. I happen to really like this phone. Now it is fully functioning. I am very happy. :) I hope this helps others.

Amairani Anaya

I tried this and it worked! But now it just has an E next to the h2o symbol on the top right corner

jjkool

Im on Q10, when I access the Help Me! screen all I have is OS version - not app version. I cannot get this into the dev mode - it doesnt matter what I try!

My build is 10.2.0.1803, anyone have tips or tricks? Ive tried using the OS version on this page and from the about page but nothing works!!

jjkool

Finally, so I've been googling for hours and finally found the tidbit I needed!! For some reason when entering the code into the escreen:// the ALT logo wasnt appearing - so no numbers were being entered.

Q10 Solution:
1) access escreen://
2) Create a book mark to escreen:// in the browser
3) Battery pull restart the device
4) Do not touch the keyboard !! go into escreen via shortcut
5) Alt key now works!!

Shout out to @djsvetljo who posted the fix!!

zack west

Even when you paste the numbers in the screen, nothing happens...

kbfresh

I have a Blackberry Q10 with Software Release version 10.2.1.2122
I am able to get into the escreen with no problem, but can't find anywhere to change the APN. I am not sure if the Engineering screen (escreen) has been changed in the later versions of the OS, because I do not have the same options mentioned in the comments to this article. There is no "General Radio" link/menu option.
Does anyone with Software Release version 10.2.1.2122 know where to go in the escreen to change the APN?

Thanks.

Samer Ahmed

Hello

I have Z10 with the 10.2.1.2041, and I can access escreen and I found out the General Radio link.
The only thing I can do there is just change the APN name. I'm using H2O Wirless. but I cant not change anything else (or I dont know where to go and change anything else).

Any help is much welcomed.

Thanks!

SamanthaJNash9949

How do I get this to work on the Q10? I have followed all these processes, and I still can't open it up.