Having issues with your Android Runtime not working after the 10.2.1 update? Read this!
on 29 Jan 2014 12:12 pm EST
Amidst the excitement of BlackBerry 10.2.1 rolling out across carriers, there's been several reports from users who have updated that their Android runtime is no longer working as it once was before the update. It's hard to say how many people this issue is affecting but it's causing their Android apps to not load or otherwise not work right and that's a bit of a bummer and frustrating, especially if all was well before the update.
Understandably, a lot of folks have taken it upon themselves to try and correct the issue by reloading their OS or attempting to load a different Android runtime on their device but we're asking that if you're doing that, to please stop trying and help us gather up some log files from your device that would be beneficial in helping BlackBerry get to the root of the problem and address it accordingly.
The process is easy, all you have to do is generate a log file on your device using the instructions we've posted in the CrackBerry Forums and attach the log file to your post. One thing we ask though is that no one who has messed with their runtime take part. Only those who have upgraded, found it not to be working correctly and have not tried to fix it by loading leaks, loading a different runtime or whatever else. Only post your log if it's 'naturally' just not working.
Add your log file in the CrackBerry Forums