Having issues with the sensors on your device? You're not alone

By Adam Zeis on 3 Dec 2013 10:11 am EST
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Well a weird bug has popped up and it seems to be affecting more than just a few users. It seemingly came out of nowhere yesterday, but many are reporting various instances of non-functioning sensors on their BlackBerry 10 devices, all running OS 10.2. In most cases the sensors of the device aren't working properly including the light sensor, proximity sensor and even screen rotation.

Users have even tried the BlackBerry Virtual Expert after the sensors failed and have been notified that the sensors are not supported on the device. What!?

It seems extremely odd that the bug popped up on the same day for so many users but rest assured we're looking into it. There are a bunch of threads spread all over the forums, but if you're having any issues or possibly have a solution, drop a comment here so we can see just how many are affected. We've reached out to BlackBerry on the issue and we'll report back if we find anything out. Hang in there!

Update: If you're having issues, post your log file in this thread so we can try to find a solution.

Update 2: As per Michael Clewley's Twitter account 'Hey all, the issue is now fixed. For anyone having the issue just restart your phone. Update the post my friends'

Read more in the CrackBerry forums

 

Reader comments

Having issues with the sensors on your device? You're not alone

616 Comments

I am first ;)

Phone history - Nokia 8310>. O2 XDA II > Sony Ericsson W610i > BB curve 8520> BB curve 9380> BlackBerry Z10

Adam you know the frustrating part is that it's now December and we here in the US are still waiting for the 10.2 Updates.

Posted via CB10 from my Z10 or PlayBook!

Well they did say winter and sadly that won't arrive until December 21st. So we have at least another 18 days to wait.

Posted via CB10

At this point I have no issues with the Z10 via 10.2 update. And my soon to come Z30 is going to get the latest beta. Anyhow hopefully this gets resolved as soon as possible.

Could it be screen smudge? I was having trouble but I cleaned mine and then it worked fine...

Posted via my Q10, USA

DownLoaded that cards thingy last night. This morning had similar issues as described here in the forum. Deleted the above app and did a hard reset. It's been 2 hours now, no more issues. Everything is like it should be. Time will tell.

Posted via CB10

I rebooted my phone several times yesterday and it didn't fix it. How in holy hell did a fix that Clewley made off-site affect the functionality of my sensors without a software update? Are the sensors in BBOS phoning home frequently and giving updates or asking if they should be working, etc? WTF?

Yes that is what I wanna know? This has a very crapple/big brother feel. Please someone explain what happened and how BlackBerry fixed my sensors from afar with out a download?

What did the Squircle say? / Ring-ding-ding-ding-dingeringeding!

I have the leak and I have those issues I'm afraid.
I thought it was the leak that caused it as it was fine before

Posted via CB10

No issue in 1055 either. :dancing:

"We are truly alone, the scars on your heart are yours to atone" (BBM#18)

Someone mentioned that the rotation issue was fixed after deleting Minion Rush. Don't know. Seems like a long shot. shrug*

"We are truly alone, the scars on your heart are yours to atone" (BBM#18)

Quicksilver only skims posts looking at the first and second posts. The guy truly is a work in progress. It was cute the first couple times he singled fursters out. Now he's lumped in with all the other trolls and attention seekers.

Posted Via my second Z10

Maybe it's the NSA trying to hack us ! My Z10 is encrypted and could be why I didn't get this issue :P

Posted via CB10

This issue is annoying me. I had to take important pics today and the rotation wasn't working. I hope BlackBerry fixes it!

Posted via CB10

Thank god its a known issue and they are working on it. Z30 went crazy yesterday. Switching back to Z10 for now.

Posted via CB10 from my Z30

My proximity sensor seems to be enjoy being on most of the time, especially when I'm in lock screen or coming out of lock. What's more, when in a call but trying to use the phone in hands-free, the sensor is on, making it slightly tricky to access in app or general settings when my thumb swipes in front.

My sensors seem to be working...but occasionally when I set my phone down, it just randomly reboots. It usually happens when I'm in the browser and set it down on its back.. Strange...and frustrating!!

Posted via CB10

Put a small piece of folded paper by the battery, as most probably the connection is a bit loose, and this is the reason for the reboot when you put the phone down.

Posted via CB10

Issues with putting your fone down and going off tends to do with the back of your phone either cover is loose as it causes the battery to move which causes it to go off best thing to do is either get a new back or put a folded piece of paper on top of the battery I've had to do it and had no more issues

Posted via CB10

I'm running 10.2.1 and so far no noticeable issues with the sensors, or much of anything really.

Oh, and typo in the first sentence...'bug' not 'but' I presume.

I don't have issues, but, literally 5 mins ago I got a notification that there is a software update available. I'm already on 10.2.0.424 and the update is a small 27mb one to version 10.2.0.429

Quick fix related to sensor issues, or is this just something else?

Posted via CB10

Sounds like the culprit, BlackBerry engineers- repeal 429 and get back to work on 10.2 for AT&T...

Posted via CB10

On second thought that is probably the version they are about to release in the US.... is this the first time its been good to still be on 10.1?

Posted via CB10

No.. my Q10 from AT&T running 10.1 has major reboot issues (I think they were issues related to the gyroscope). I loaded 10.2 through Sachesi and haven't has nearly as many reboot issues...although they still occur.

Posted via CB10

Just as I posted and hit the send button my z10 running 10.1 did a reboot ala' when the Z10 was 1st introduced running the 1st OS. So far it's only been this one time today but I am concerned.

Posted via CB10 from my Z10 or PlayBook!

This was released (Rogers Canada) a week or two ago, if anything might have caused the issue lol definitely not the fix.

Posted from my Z10 via CB10

I've been on 10.2.0.429 on my Z10 (STL100-3) for a week or two here in Canada and have not seen this problem so it is not likely to be tied to this release unless it is dependent on the hardware model number. Perhaps people with this issue should be posting their model number here too.

Mic stopped working and my screen rotation is disabled and well as my ability to rewind and fast forward videos. All happened last night.

Posted via CB10

I bet has to do with an app that was updated on that date that is messing with 429.

CB10'n it via da Z

I was leaning more towards if someone had a leak or whatever. That's generally a uniform problem causer. But if it's an app that's an easy fix.

Posted via CB10

Wrong sucka. The problem is definitely 10.2.0.X and has nothing to do with any BlackBerry World application downloads. I suspect 10.2.1.Y was supposed to be released by 01 December 2013 but as usual it was delayed so the logic bomb contained in 10.2.0.X was tripper as the date rolled over.

Posted via CB10 from the BlackBerry Z10

I did notice it. Yesterday and update came out, from 10.2.0.424 to 10.2.0.429. It was only 10mb.

And then I noticed, whe I take out my z10 from hoslter, it remains of. I have tu unlock it by button, or swipe up. The other thing is the ligth sensor/display brightness. It seems like it doesnt care to dynamically change the brightness - I have the same brightness in the dark and on the direct sunlight. So Yes, I do notice after the yesterday update some changes

Having issues with my Z10 as well. They need to push an update fast. Has to be OS software issue.

Between here and the BB support forums this is getting a lot of posts, I even hit up the BlackBerry Help twitter feed, but no response. They need to at least issue a statement ASAP that they know about the issue. I've been a long time supporter, but the speed at which they address this may be the straw that sends me to another platform.

It's only been a few hours, relax lol.

Also don't kid yourself, as if Apple, Google or Windows address every issue immediately (or at all).

Thank god its a known issue and they are working on it.
Switching back to Z10 for now. I did try pulling out sim card and SD card and screen rotation came back for a few minutes then stopped again.

Posted via CB10 from my Z30

Z10 here. Not 1 issue running official 10.2 through Bell mobility. Weird. Wonder what's going on.

Posted via CB10

Tried to turn OFF location service and so far the issue I am having with the sensors have been resolved.

Posted via CB10

BINGO... that fixed it for us. Thanks!
(have to re-boot after turning Location Services off)

My dad's AT&T Z10 had this issue over the weekend with the HUB no longer switching out of Landscape mode.
Swipe 5 times from the top right corner to reset the HUB - everything is working fine again.
Only happened once on his device. I am running the same 1055 build on my Verizon Z10 and have not had any of these issues.

I had the "won't leave landscape mode" issue on 10.2.1.1055 on a Verizon Z10. All I had to do to restore proper functionality was to enable rotation lock on the home screen and swipe back to the hub. It forced a rotation to portrait. I tuned the lock back off and no further issues

Same problem here. Good to know about a workaround. I usually just try a few more times or rest the hub only.

Having rotate issue since yesterday. Rebooted several times and issue comes back after a minute.

Rogers z10
STL100-3
10.2.0.429

Posted via CB10

According to "BBsensors" apps only the GPS is still working
Acceleration, Compas, Magnetometer, Illumination (light sensor), Attitude are all not providing any feedback.

SPL Meter is returning and error message: Error invalid long:" -Infinity"

We are 2 having the same issue here.
Z10 OS10.2.0429 STL100-3 under Bell.

I'm facing some of these issues after I installed leak 10.2.1.1055, rotation and gyroscope going nuts.

Posted via ZCB10

I literally noticed this issue yesterday on my Z10. I thought it was because I'd downloaded the Despicable Me: Minion Rush update.

Posted via CB10

I had screen rotation issue yesterday. Rebooted and it went away. One report so far.

Straight from the Z10 in my hands.

Crazy!! I had this. When i place my ear to the phone, the phone stays on, it doesn't turn black.

Posted via CB10

Yesterday my phone was having problems detecting when it was holstered. Kept restarting it and would work for a bit and then stop working. Very weird that it happened to many users all at the same time.

Posted via CB10

Same here. Rotation won't work sometimes, also my screen goes brighter than usual on its own at times. Anyone else?

Posted via CB10

Wow I just noticed either the light sensor nor the screen rotation aren't responding. Fix it and quickly.

Posted via CB10

BlackBerry should be a little more careful with their OS updates. They're starting to look a little peewee.

ok so it isn't just me... I always use Waze for my drive to and from work and last night on the way home, Waze was stuck in portrait mode when i use landscape for gps. And then the same thing happened this morning too. I solved it by hitting the orientation lock and then turning it off

I'm affected. No changes to my device other than minion rush updated yesterday morning.

Z10STL100-4/10.2.0.1791 (installed via Sachesi non-destructive upgrade).

Posted via CB10

Any one else update minion rush? I did and I think it may of started shortly after that.

Posted via CB10

Ugh. It's doing up on my Q10. First, in the morning I cannot open any apps on the phone so I let it rest all day. Now the phone is working fine but the light sensors are not coming on under the keyboard.

Popped a tweet off to BlackBerry help at like 5:30am today for this. They have tweeted a bunch if useless crap for the last couple hours about "happy tuesday", " updating social status", "private browsing", and "speed dial" but totally ignored a message about a customer actually looking for help. Don't need an answer on how to fix. But maybe something along the lines of "known issue were working on it" would be nice

Posted via CB10

My phone will not rotate. it works after a reboot, but as soon as I go to the hub it locks up again.

Posted via CB10

This may sound nuts but it made sense at the time but my rotation lock was stuck in portrait mode for most of yesterday, rebooting solved the issue for about 5 minutes. After racking my brain and trying to reach BlackBerry I got it in my head that it might be an app conflict. The only one I could think of that was updated or downloaded recently was Despicable Me: Minion Run so I deleted and then removed from my available list at BlackBerry World, rebooted and everything's been fine for the last 12 hours. It might just be a coincidence but I'm not reloading that app again unless it's proven to be something else.

Posted via CB10

A few people have now said minion rush when it started. Me also I just deleted it going to restart. Will update in like 10-15 that's how long it normally took to start buggering up again.

Posted via CB10

Reviews of the minion rush are complaining the game update lost tilt control as well. I've deleted this game; i didn't like it anyways.

Been a while now and everything is working fine. Minion rush looks like the issue. Anyone else update that wants to try removing.
Berry tester shows everything working normal again.

Posted via CB10

Agreed. I never even thought about downloading this game and I still have this problem. You guys would know this if you read through all comments because not everyone has this game and still experience this problem.

As it is Zed, so let it be written, so let it be done.

I'm using 10.2.0.429 and I had the same screen rotation problem. Just out of the blue it stopped working.

Posted via CB10

Hopefully with this bug, BlackBerry pushes an official update to all OS10 devices. Push. Push. Push you bitches. Lol

Posted via CB10

I thought I was alone, and found some relief on this post. My Z10 screen rotation stopped working since yesterday. It is running 10.2.0.424.

Not only that, but when the screen rotation stops working and I enter the screen properties, the brightness of my screen goes off chart and pumps itself up more than normal...

Third problem... when the screen rotation fails and the screen brightness goes up... My Z10 leather holster can't lock and unlock my phone anymore.

Yeah the sensor and the screen brightness issue..the screen has a lot of brightness even though the slider is set low

Posted via CB10

I just noticed that in the last few hours, my Z10 on 10.2.0.424 doesn't see the holster magnet any more. Won't blank the screen when near it, and doesn't wake up when removed. Oh, and would you look at that... rotation sensing is failing too. Glad to know it's just software.

Okay that explains why I lost the ability to steer while playing real racing 3. Just tried using the compass and was advised my phone didn't have the necessary sensors. I read most of you saying they experienced this after updating their os but I haven't updated mine recently.

Posted via CB10

Same here, Z30STA100-2/10.2.0.1443 compass says my device does not support the necessary sensors. Stranger then fiction. Why did this affect so many phones, all at once?

Posted via CB10

Well this post solves my mystery. Screen rotation not working for me on my Z10 and having problems with the light sensor as well. Os 10.2.0.424

Doesn't look good BlackBerry there will probs be some bad media come from this. Mabys release 10.2.1 official to make up for it????

Posted via CB10

It's comforting to know that I am not the only one. I thought my device was going bad just as I was about to put it on sale and upgrade to a Z30

This post was crafted in a couple of seconds on the awesome BlackBerry Z10 keyboard

Yep. Very annoying. Was wondering why the keyboard light was not working. Hope its fixed soon.

Posted via CB10

Same here. Reboot fixed it for now. Was having problems with native apps - don't know about Android...

Posted via CB10

Happened to me last night after downloading home alone 2 from BlackBerry World, screen rotation didn't work, rebooted phone, seems to work fine now

Posted via CB10

I thought the bug was brought by the game real racing 3 because after I downloaded the game and played for a while, sensors stopped working

Posted from my zeta diez

The reboot fix the issue momentarily, and then I went again to play the game and the issue persisted

Posted from my zeta diez

I'm on 10.2.0.424 and have this sensor problem on my Q10. It is a major headache since I have no backlight on my keyboard! Have to restart on phone to get the backlight back BUT then disappears again soon. Please fix soon...

Q10

The Only time this will make the front page of Crackberry is when an Admin experiences the same problem.

Posted via CB10

Sensors in my Q10 (10.2.0.429 - Vodafone Ireland) also don't work. I noticed it last night when I realised that keyboard backlight had disappeared (I don't remember precisely but I think that it happend after the restart of the device) . Resets (also hard resets) and uninstalling several "suspected" applications(android but installed from bbworld) didn't work. After a reset everything works properly but only untlil the first loock screen. Then the sensors again stop to work. We need a quick and effective patch to the system.

Yup..sensor and screen rotation didn't work sometimes but after restart the device a few times it works again. Hurmmmm

Sent via my Oreo Z10 BBM Channel C001BC43C

Checked my Z10 and mine still won't rotate. My wife also has a Z10 and her phone is working fine. We are both using the same OS. So why is one fine and the other is not?

The only thing I can think of that is different between the two phones is that for the Day 2 Xmas giveaway I downloaded Shark Dash and she didn't. Who knows!

Posted via CB10

I hadn't noticed, but now that you say something I can't rotate my screen or use any sensors.

Posted via CB10

I didn't update anything in the last few days but the problem only started showing up last night. Seems very odd. It started after I downloaded Home Alone 2 as the December gift from BlackBerry. Not sure if that is what caused it but it did start after that.

Posted via CB10

I am on Rogers, did the update to. 429 a couple weeks back, if that makes a difference? I have no side loaded apps. Restart the phone and I get compass and landscape mode to work for about two minutes, then nothing. Started yesterday, like everyone else.

Posted via CB10

I wonder if the 10.2.0.429 update started causing it then December rolls in and it fully blown it. Anyone tried restoring from before the .429 update?

The only issue I have is that FB seems to stop updating in the Hub, a quick reboot fixes it but is kind of annoying. Especially when I have my guessing game going.

I noticed it only after the Minion Rush update. Also noticed that Torch keeps asking to be updated but it also indicates that it is up to date.

Now that this is mentioned, I will add when I swipe up to unlock the screen, sometimes it doesn't unlock unless I press the power button to unlock.

Posted via CB10

Mine seems to work. I took the sensor test on BBVE and it all passed.

Posted via CB10 on Z30STA100-5/10.2.1.1055

Issue with all the above. It started a few hours ago. Rotations, proximity, etc. Very annoying. Hope BlackBerry issues a

Posted via CB10

all of my sensors stopped working yesterday. first noticed when my check was pressing buttons during a call. then I couldn't rotate the phone for easier reading. Rogers tech support told me to reinstall the OS. I was on the fence about installing a leak but figured since I now have to reload os anyway, I might aswell go for the leak. everything seems to be working fine now.

The light sensor on my Q10 stopped working all of a sudden last night. Thanks for taking this up with BlackBerry. I look forward to their response.

I had the rotation sensor not working. I did the magic battery pull after ensuring all software and apps were up to date, this was the first time I had to do it with my z10.

Everything works fine now.

I think the issue started when I used my Kobo BlackBerry App. It wouldn't function in there, and then I noticed the issue outside of the app as well.

Z10, PlayBook, 9810, 9000.

I've been noticing that my Z10's light Sensor is acting very strange since last week it just dimms the Display for no obvious reason. Everything else is working properly.

OS 10.2.424, Z10, STL100-2, Swisscom (Switzerland)

Posted via CB10

I had problems with the screen rotation and the touch screen when playing uno. Don't know how to post the log file.

Posted via CB10

Mine just started this morning. Won't rotate. Ruined my Real Racing 3 game. I'm very annoyed

Posted via CB10 on my beloved Z10

Yup I confirmed the problem when I tapped on my local contacts, and it would not go in portrait mode. Something is happening.
I had to reboot and it works now.

BlackBerry Z30

I'm having this issue on my Z30. I have tried a few different things. I started thinking about why some people are not experiencing this and why some are. I think it may have to do with Bluetooth. I ran mine for a while without issue turned on my headphones and then didn't immediately notice the issue, but later did. I then restarted with Bluetooth off. Left it off went through several iterations and all seemed fine. left it a while longer and went through as many tests as I could. I switched on Bluetooth and it seemed to be fine, then turned on my BT headphones and right after it connected my screen lock went to crap. So I am restarting my phone now and will leave Bluetooth off.

My blue tooth has been off the whole time and I still have the problem. It came this morning in the middle of a movie that I'd rented. A battery pull seems to resolve the issue, for about three seconds. Grrrr.

Posted via CB10

Yeah I discovered this a few minutes ago, GRIN. SUCKS! Thanks for the feedback. I would really like to figure this out.

Apparently it's not Bluetooth. DOH! I left Bluetooth off and after a while screen orientation stopped working. aghh this is frustrating!!!

OMG I've been going nuts with this! Was literally about to do a security wipe when I just saw this post. My screen rotation has stopped working.

Posted via CB10

I don't know if it's related, but my headphone jack is on the fritz right now. It can't detect if anything is plugged into it, so sound always defaults out of the phone speakers. I'm running 10.2.1 and the rest of my sensors all seem to be working fine.

Posted via CB10

What about the text message issue ? It's been like 6 months that we have this **** issue. Why crackberry isn't reaching out BlackBerry ?

Posted via CB10

Yup text message are slow to load I can wait 6 to 10 min to see a conversation. Sometimes I can't send text. It's so annoying for a basic fonction.

Posted via CB10

I've gotta say, in the 8 or 9 versions of OS I've loaded on my Z10, I have never once had that happen to me. Occasionally I'll get a delay in loading a conversation of 6 to 10 seconds, but it's very infrequent and it's not just in SMS, it's in BBM too. Maybe you have a defective handset or a program that accesses the hub which is causing the issue

About time CrackBerry woke-up and took notice. Now crack the whip across Chen's back.

Posted via CB10 from the BlackBerry Z10

Have experienced all of these fails, did battery pull and manual reset drain for capacitors. Now working fine.

Via my Mighty Z10

I noticed my Q10 keyboard is not lit any more. It does lit while the device is restarting, though.

Posted via CB10

Mine doesn't work my phone was being alll.stupid restarting and not even rotating today and my screen is on really bright

Posted via CB10

Running 10.2.1.1055 on the Q10, the proximity detector randomly flashes for about it minute after first unlock my device, is kinda irritating late at night. But other then that no problems

Posted via CB10

Phone has also been z10 10.2 has also been misbehaving in the last two days. Almost like there is a virus (date in say it). Gestures have been funny, phone rebooted it self. Thought it was just me. Don't know if they are related.

Posted via CB10

I have Q10 and have been running .1047 for months now. Last night around 11pm (cst) I had 20% battery left which should last technically the rest of the night. Within a few minutes after leaving my phone unattended I saw the notification light so I picked it up and noticed it burning hot for one and 2 it had dropped to 4%. I let it die completely, fell asleep, woke up, plugged it in. It's now fully charged and by golly, I first noticed while typing in the dark the keyboard wasn't lighting up. Then I seen this thread so I made a call to test the other sensor and it's a no go as well. This is no coincidence!

Posted with no abbreviations via da Q10

*Update* A simple restart seemed to have fixed the issue but I'm still a bit anxious over how many people were affected by this melt down.

Posted with no abbreviations via da Q10

I noticed this issue on my Q10 last night when I tried to type something in the dark. OS Version 10.2.0.429.

Posted via CB10

I'm having occasional issues with screen not rotating starting today. I can usually get it to work, but is frustrating.

Posted via CB10

hi ! same thing happened to me today out of no where! i was about to visit the mobile shop today but i thought i should come here first to check if someone else got this problem too.

i am here in the UAE - Dubai running 10.2.0.429 on model STL100-1

I can confirm that it's probably minion rush causing all if this. A friends with a z10 was having the same issue. Removed minion rush restarted no issues.

Posted via CB10

Hi man.. u know what.. yesterday night I installed minions rush!!!! Do u think???

Posted via CB10

It has to be. Been hours fit both of us and another person on here earlier posting. no issues Since removing

Posted via CB10

I'm running 10.1 yup still in the USA... and when I bring my phone up to my ear while making a call my screen stays on..

Posted via CB10

Guys.. who installed or updated minion rush yesterday or today?? This problem happens to me after the update!

Posted via CB10

I'm on Verizon running 10.1. No issues. However, I did receive a small update on Saturday and my phone behaved a little strangely a few times. Function seems normal now. All sensors and rotation function working.

Probably a good thing that 10.2 hasn't been released in the land that hates BlackBerry. This would be all over the news if it had.

yea like a 10 mb update of some sort. I have had a few random crashes. Trying to see if I can find a log of what was updated.

Good news is I have Z10 running 12.2.1.1055 and it does not have this issue. I'll install the leak on my Z30 tonight.

Was wondering why my keyboard lights and sleeper magnet weren't functioning after 10 minutes. I don't wanna keep rebooting each time.

My screen rotation stopped working yesterday. I took my phone to Telus and they told me to do a factory restore. Pain in the butt!

Posted via CB10

This happened to me last night after installing "Real Racing 3", I uninstalled it and then rebooted. Issue seems to be gone for now (Z30). Stock Verizon OS > 10.2.0.1233

Minion Rush? the Shark game? or Angry Birds? the common thing is this Christmas giveaway in the BlackBerry World and the Minions update

Posted via CB10

Today all of a sudden, the rotation stuff acts crank.
Good to know it's a bug.
I thought there is Some problem with the device. After a restart it seems to work for a while.
Btw how many users affected same day? Some virus?

Posted via CB10

My Z10 has somehow deleted some of my contacts. Went to look for a contact and mysteriously gone on several occasions.

Posted Via My Z10 Smarterphone !

Had this happen to me last night. Rebooted early in the evening, didn't use my phone until later, to download the app of the day.

I saw something from April about someone having a specific app cause this, so uninstalled the app. No good. I did a reboot this morning, and it seems fine again. Re-installed the app and still good, so I don't think that was it.

Z10STL100-3/10.2.0.1803 on Telus.

Posted via CB10

Failed again after a reboot but then not using the phone for ~45 min. Working for now right after a reboot. (Pulling the battery every time, but maybe that's excessive.)

Posted via CB10

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