Having 'Blue LED' errors on your BlackBerry 10 device? Here's how to fix it!

Since November, there has been a rather random issue happening to a limited number of BlackBerry smartphones that when the device was manually restarted, all data is removed and it a blue LED is displayed during startup. At the time it started occurring, it was happening on developer builds or otherwise leaked builds of 10.3.1 but there was no resolution for it that worked for everyone.

With 10.3.1 now officially released, BlackBerry has updated their knowledge base to fully address the problem and issue a fix for those who might be experiencing it, which seems to be mostly Z10 and Q10 owners but is available to everyone as it does a hardware check to determine if it's needed for your device.

Overview

In some cases, when the BlackBerry 10 smartphone is manually restarted, all data is removed. A blue LED is displayed during the device start up. This manual restart may have been initiated by any of the following methods:

  • Choosing the option to Restart after pressing the Power button
  • Long press of the Power button
  • Removing and reinserting the battery

Resolution

Complete the following steps o n a computer running Windows:

  • Ensure the latest version of BlackBerry Desktop Software (BlackBerry Link / BlackBerry Blend) for Windows is installed. The latest version is available here: www.BlackBerry.com/Blend.
  • Connect the BlackBerry 10 device to the computer.
  • Wait for the device to be detected by the computer and for Windows to complete the driver installation.
  • Download and save the following ZIP file to the Desktop on the computer: BlackBerryFix.zip
  • Once downloaded, double-click the BlackBerryFix.zip file to open the ZIP file, then double-click the BlackBerryFix.exe file to run the tool.
  • When the BlackBerry Fix window displays, confirm that the PIN number for the BlackBerry 10 device is displayed and click Fix this phone.

Complete the following steps on a computer running Mac OS X:

  • Ensure the latest version of BlackBerry Desktop Software (BlackBerry Link / BlackBerry Blend) for Mac is installed. The latest version is available here: www.BlackBerry.com/Blend.
  • Download and save the following ZIP file to the Desktop on the computer: BlackBerryFix.zip
  • Once downloaded, double-click the BlackBerryFix.zip file to open the ZIP file, then save the BlackBerryFixMac file to the desktop.
  • Open Terminal
  • Navigate to desktop by typing cd Desktop and press enter
  • Connect the device to the computer
  • Run the utility by typing ./BlackBerryFixMac and press enter

The output will be as follows:

-Processing BBPIN = 2FFF498C - If device is password protected the password will need to be entered twice. - Fix applied to this device - Press ENTER key to exit

We're keeping track of all the known and acknowledged issues in the CrackBerry Forums, so if you're wondering about what's on the known issue list for BlackBerry in 10.3.1, swing by this post and have a look.

Thanks, 1magine!