Google accounts on the fritz? You're not alone

By Adam Zeis on 17 Apr 2013 09:34 am EDT

If you are one of the many that woke up to a password verification or similar message for any of your Google accounts today - you're not alone. Google is having a multitude of issues with Google Apps, Gmail and Google Drive.

Not all users are experiencing issues, but those that are haven't had the best start to the day. Many have been prompted to verify their Google Apps or Gmail accounts - some have restored access while others are still in the dark.

Google is investigating and will update on the issue as soon as they have it fixed. 

Are you having issues with any Googleness? Let us know in the comments!

Topics: News & Rumors

Adam Zeis Adam Zeis "Mobile Nations Content Strategist" 3740 (articles) 2892 (forum posts)

Reader comments

Google accounts on the fritz? You're not alone


I have an ntlworld account and it's saying it's not a valid account. I have tried reinstalling it but it's not accepting my password.

Posted via CB10

I agree... currently in the process of redirecting all my email AWAY from anything infected by Google. There will be no more scanning my old emails to give me advert's!

When I got my Z10 I moved my calendar from Google to outlook com and it works sooo smoothly.

Sent from my iPuh-lease-as-IF

JUST now I have been able to fix my account settings and it no longer prompts me for passwords. Glad they were able to fix it relatively quickly.

I had the issue a few days ago. I went into settings and reentered all of my passwords there and that made them stick for me. Before that it was asking for my password for all of my accounts every few minutes.

Posted via CB10

According to the Google Apps Dashboard "This issue is affecting less than 0.007% of the Google Mail user base." How I wound up in that percentage is just my luck!

I am able to get back in now. :)

Hi all, CrackBerry thanks for the immediate update, I have faced the issue. This worked for me:

Do not go and try any settings just reenter your password (update) and will get fixed, instantly

Posted via CB10

Cheers for the update. At first I though my account had been hacked, because facebook was also acting up.

Woke up and saw the validation email. I knew something was up.

Also gmail took longer than usual to load on my comp

Yes, gmail having trouble loading up even on desktop in my case, and only able to log in after multiple errors.

Yes I have. On my Gmail and Gmail App. And I'm using two step verification, which is worse and annoying :(

Posted via CB10

Ha I thought someone hacked my account since I got a popup saying "your imap account password is incorrect or has changed".

I also thought it was a problem with 2-step authentication but while I was on the Google site trying to find the application password it started working again. All in all I was locked out of my email for about n hour. Maybe signing in to the account from my browser was what solved the issue? No idea

Posted via CB10

This has been happening to me on multiple accounts asking for the password every few days (for over a week), it a royal pain.
Spoke to BlackBerry first they said it's Google fault but I called them again and they said they would look into it, because it shouldn't be happening on multiple accounts.

Posted via CB10

Mine was down early this morning but seems to be back up since about 1030 Atlantic time.

Posted via CB10

I thought someone tried to get in my accounts this morning when I saw those messages on my phone & PlayBook... all in all I've been moving things over to an outlook account not really feeling Google these days

Posted via CB10

During today's outage, I opened a hotmail account as a backup email and to my surprise, it looks awesome now and it's called It's more responsive and easier on the eyes. Just thought I'd let you all know. Anyway, Gmail service went back online as soon as I created the account.

Well not everybody in fact look at this tweet, only 0.07% are effected!!!!

@TheNewsHQ: California U/D: Google said only 0.07 percent if it's Gmail users are effected in the outage and are working hard to resolve the issue.

Posted via CB10

Geez, is google going to force us to use this? I did this for several months last year and in my experience, it's too much hassle especially after changing your password.

I haven't had any issues. I'll stick around for their email though. Not a fan of Google but prefer it over yahoo any day. If blackberry ever comes out with an email let me know. I'd feel much more at ease with their security.

Feel free to add me 24EFEB55

I switched from Google to outlook because I disliked Google's treatment of BlackBerry. Plus it was weird having the largest search engine having access to all my emails.

Powered by BlackBerry 10

Both my gmail accounts prompted for their passwords. Once I logged in at a PC, then entered my password on the phone, they started working.

Dan password prompts caused me to lose a call from a business partner. Now I have to wait till 6pm to get in touch with him.... bah f*** Google. f*** android. F*** it all.. BlackBerry ftw. They need their own mail client.

Posted via CB10

Nope. Moved away from Google as I find there services to be getting worse over time instead of better.

Posted via CB10

I deleted everything Google, changed passwords, did a battery pull, added Gmail and all the rest and voila!!!

My wife never had those issues on her Z10

Posted via CB10

I actually thought I was the only one experiencing it. Though I have been able to resolve it.

Posted via CB10 using my Gorgeous Z10

I use two step verification so I just generated a new password and viola! This isn't the first time this has happened to me.

Even our company Google email and cloud access was down this morning. It's 10:30 EST and the system is back up noe.

Posted via CB10

Same thing for me....tried putting in my password, and it didn't work, so I restarted the phone, and haven't noticed any problems at the moment

Posted via CB10

I had generate a new two factor authentication code and then it started working again.

Posted via CB10

Reset Pw and then pulled battery and restored gmail... for those that can't just use the browser login

Posted via CB10

Yes, I have had to enter a new "Application specific" password twice today for my Gmail to work on my Z10.

Thank you so much, this worked for me just now. I beyond fustruated and I couldn't understand what the problem was, but it was because i set up the 2 step verification yesterday on my gmail account for added security. your post above fixed it for me and I'm up and running again on my z10. Thanks again.

My attachments on Gmail take forever to download. It seems the download takes a few seconds to reach 99% and then just gets stuck there. Will there be a fix for this? Or has anyone else experienced this problem?

Posted via CB10

It's funny how a few years ago when blackberry had a problem with emails it was the end of the world but if Google has a problem hardly anything is said.

Posted via CB10

Damn gmail
Kept messing with my phone, I thought my Z10 was acting up
Then I tried signing in on my desktop, no luck
So Google is screwing up
Anyways seems to be up and running again

Posted via CB10

Well I'm one of you guys
I woke up to the confirm screen
Are there any update?

Posted using my Z10 and CB10

Mine is still down, my gmail contacts are sync'd but it wont accept my password. I log in from computer just fine and on my z10 browser, but it refuses to accept the password in email accounts.....fustruating!!!!!!!!!!

Have not experienced any problems with my Google account. I actually prefer using the mobile version on my Z10 rather than the desktop version. No ads on the mobile version, at least not yet.

Posted via CB10 on BlackBerry Z10

Still down on mine (tried deleting and restoring account, changing password, rebooting to no avail). Both of my Gmail accounts.

Posted with my Zed via CeeBeeTen

I got this problem this afternoon.
All my emails were asked to enter the password again and again. Because my office also use Google email.
I was thinking that maybe my accounts were hacked. Now is clear.

Posted via CB10

This is just another unmitigated disaster by Blackberry. Can't get email, passwords are all messed up, deleted messages. How do they expect to sell the Z10 as a business device if they can't do the simple things right.

What? It's Google's fault. OK, never mind.

No problem, simply re-enter password or, at worst, enter a new password after verification. (Sometimes you may need to do this twice and/or verify through answer of a verification question, so don't panic.) Not sure how anyone could possibly lose contacts or have any other material changes in their account due to this oversensitive security check. BTW, Yahoo is having similar issues, albeit apparently much less onerous.

In the end, Much Ado about Little or Nothing.

Posted via CB10

Google's become a joke for its emails on Blackberry 10. This isn't the first time, although perhaps the first time in a few weeks they've acknowledged it.

This was happening three or four times a day a few weeks back for a few days. The only way of knowing there was a problem was either receiving no emails, or emails failing to send. No warning. Inputting the password corrected the problem to the error that the server couldn't connect.

Today, same hassle, but inputting a password didn't even work! I gave up after several attempts and an hour later it auto corrected itself and started pulling emails.

My AOL account, on the other hand, has ALWAYS behaved faultlessly!

Mine was out this morning then worked for a bit bit now is out again. If this was the BlackBerry server problem the news would make a much bigger deal of it.

Posted via CB10

Gmail is a joke for every platform. You never get organized within the Gmail messages. I never use it. Other than sometimes using Google Map, I do not like Google's products. Good thing my emails are Yahoo and Outlook :)

I had this issue this morning and it took me by surprise. I just deleted the email addresses and then reinstalled them. Problem solved.

Yessir I was asked several times yesterday to enter my Gmail password. I even received an email from Google stating that they noticed possible suspicious activities as I entered my password while visiting Sacramento. I had to verify that it was me.

Posted via CB10

I did get that message this morning. But I hit cancel, and didn't realize I had to manually reenter it in my Account settings. Seems to be ok at the moment.

Posted via CB10

Shows how poor BlackBerry email is. Kept asking for password, even when I was reading non Google email accounts.

Posted via CB10

My brother's android keep popping out a notification of Google play's error and there's nothing he can do about it other than to shut it down lol.

Posted via CB10

I'm surprised certain media sources haven't reported this as "Google Services down for BlackBerry - Doom lurking?"

I was kind of expecting to see that, with all the slander being reported against BlackBerry.

BBX-I Said it!

Ok, I had the issue but I fixed it!
All I had to do what completely remove the account from my Z10. Then I changed my password on my Google account. Finally, I tried adding my Gmail on my Z10 again and it worked!

Posted via CB10

Been happening on my Z10 for a few days now on and primary account is Hotmail and my work so it hasn't been much of an impact except for the password screen coming up.

It has been a few days, where I just don't get my emails straight away. There is a massive lag from when people send me the emails to when I receive them on my Z10.

If in sign into Gmail off of my Mac, everything is there including the new emails. But i have to restart my Z10 to retrieve the emails.

Posted via CB10

Yes... an explanation! this has been going on, on and off for weeks!

Google sticking its head in the sand and shouting "La La La" isn't acceptable. You folk are right, if this was. BlackBerry problem, it'd make every news channel, spelling the doom for BlackBerry. As it is Google, well, the folk are too busy playing with their iPhones.

I'm making the transition to It reminds me of the good old days when emails were pushed to BlackBerry And calendars synced.

@HectorBusyBee Posted via CB10

Funny how media and people were on blackberry's case when they had outages and now that's its Google or before when it was apple nobody seemed to make a big deal out of it.

Posted via CB10

I received the prompt earlier today, but entering my password seems to have cleared everything up.

Posted via CB10•••Keep Moving.

Agree with many who've made the switch. Who would have thought that MS would be the place to go for #refuge. :-). Setup was a snap and I'm gonna do the Gmail-account import later today (03:57 now). Google knows and has enough info on me as it is..;-). Thanks for the #push...might even take a closer look @Bing.

Posted via CB10

This is bs, I thought my account was fixed but thought the day it kept working then not working then working again over and over. Sometimes I'm even in the settings page, it has the red error message and I get an email. Google needs to get their act together and also compensate me for my troubles with $100 worth of apps.

Posted via CB10

Anyone figured out the imap configuration yet? I still can't get Google apps sey up on my bb10.

Posted via CB10

Was having issues yesterday. I checked Gmail via my laptop and noticed lots of unchecked emails. I then just verified my email and bam they all came in. So simple fix for me I guess...

Posted via CB10

My Google everything was nuts. Verifications, messages of attempted account log ins, etc. Since I am a huge Google-whore almost everything was in the dark for me. Good in a way for me because I saw firsthand that I am too dependent on Google ... time to change my game plan a bit :)

I am experiencing this once a while. Thank you and now I know the reason behind it.
Anyways I am also trying to move out of Gmail completely and use MS email particularly the new one

Posted via CB10 on my BBZ10

Yes, I am experiencing the same in my BBZ10, android tablet & PC but I just cancel it and Gmail still works the ok.

Posted via CB10

Yes i am. I have a personal gmail account as well as office email with google apps, both re verifying account every 10minutes.

Posted via CB10

I have been prompted for this password verification but ignored it, then realized that I was not receiving my gmails......

Posted via CB10

I can't get a Gmail app I have to go on line in order to get Google drive or gchat like I was able to do with my iphone?

Posted via CB10