Exceeded Data/Voice Message on Options > Status Screen (Type B U Y R). Qu'est-ce que c'est?!

By Kevin Michaluk on 28 Aug 2009 12:00 pm
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B U Y R

I'm pretty sure that's the weirdest looking blog post title ever to appear here on CrackBerry.com, but bare with me and I'll explain... As we were winding down Podcast Episode 041, we got a last-minute email from Lisa (who by the way has listened to every single episode - totally hardcore!) that posed the following question:

About 6 months ago, I bought a BlackBerry Curve 8330 through Verizon's New Every Two program for 49.99 and let me tell you I totally love it. My question is when you go into Options and Status and type the letters b-u-y-r, 2 hidden rows show up: Data Usage and Voice Usage. What do they mean? Should I be worried that I've exceeded these amounts? I've looked all over the web for an answer and can't seem to find it.

For users who may be on a BES, typing buyr on the options > status screen will let you know if an IT Policy is enabled on your device. If you're a BIS customer, you'll get the Data Usage and Voice Usage stats. Lisa's question had us stumped on the podcast, and to be honest, we're still not totally sure what the verdict is here. If you don't have the exceeded 250k data / exceeded 60 minutes voice message, what you'll see are actual figures of data used and minutes of voice used. Some googling around found that **maybe** this exceeded message (which can't be reset as far I know) is related to an old warranty/return type thing from RIM - once you've used over 60minutes voice/250k data the device is yours to keep whether you like it or not. But not all devices seem to show this message even when going over the limits. Below you'll see some screencaps sent in by Dave snapped from his Curve 8520, Curve 8900 and Storm. All of them are running on unlimited plans and the messages displayed are all different - on his Storm he gets the exceeded limits message, and on his 8520 he has exceeded the limits but the usage stats keep rolling. Does whether or not the exceeded message appears depend on the device, OS version, carrier, plan, BIS vs. BES, etc.? Maybe if you unlock your device the exceeded message goes away? As pointed out in the comments, does BUYR = buyer's remorse??

I'm an addict (never claim to be an expert just in case things like this pop up and I don't know the answer!), so on this one we'll throw it out to the community and hopefully somebody reading this can explain exactly what these messages refer to and why they are there. I bet it's something simple like the max usage allowed before a return, but I just don't know for sure! Type BUYR into your Status screen and see what you get. Any ideas here? 

B U Y R
Curve 8520
B U Y R
Curve 8900
B U Y R
Storm
Kevin Michaluk Kevin Michaluk "Founder, Editor in Chief " 3922 (articles) 3285 (forum posts)
112 comments

divincenzo

Data Usage: 785147.2k
Voice Usage: 7:41:32

telus tour

quailallstar

Data Usage: Exceeded 250K
Voice Usage: Exceeded 60 Min

Was on ATT and now Tmobile

Oh yeah I have a 9000 Bold

kyleheney

I think it is definitely a warranty-type of thing that RIM can use to see how much voice/data has been used (250k and 60 minutes must be a benchmark that they limit certain warranties to --- on BIS). It's also good because it seems to display how much voice/data has been used up until those limits - this is good if you buy a phone off ebay and want to check if it is indeed "Brand New" or if it might be a refurb.

Snipes

For the limit to be an hour on the phone is silly!

dj_pone

Using a Tour (Verizon,) typed it in, got the following

Data Usage: 558884.5K
Voice Usage: 12:57:18
IT Policy: Disabled

I cant seem to "clear" the numbers either...

Falling

data usage 54386.9k
Voice 11:30:42
Brand new since january Telus Storm on BIS
I don't talk all that much but 11 hours? wow already.....

rugbyua9#CB

I have a Verizon Tour:

Data Usage: 414714
Voice Usage: 6:02:35
IT Policy: Disabled

Kevin Michaluk

see..that's what's weird to me then.  if it's the warranty thing, basically everybody's should be exceeded fairly quickly. yet then in many cases it keeps counting higher way beyond the limits.  so for who does it show exceeded and for who does it just keep counting?

spocoeric

I work for a small service provider. It is our policy that a customer can return a phone they don't like, as long as less than 60 minutes of talktime is on the phone. As it was explained to me, this is because a phone with less that 60 minutes on it can still be sold as "new." I assume the data usage is for the same purpose. Hope that helps.

spocoeric

Also, the policy under which this return is done is referred to as Buyer's Remorse. Could explain the letters BUYR

belogical

this makes the most sense so far

rugbyua9#CB

Ya i agree!

I forgot to mention I am not on a BES at work. It strictly is just a blackberry phone for my personal use (BIS). If that makes any difference to people.

Rockdog97

once on that screen, if you hit the menu button then select "database sizes" it brings up a cool screen that shows all sorts of information.. dont think it's all related to the Data Usage or Voice Usage lines though...

amirnabilkamelsaad

For all those posting comments here, please post the following section as part of your comment as follows:

Phone: Bold 9000
Carrier: AT&T
Locked: Yes
Data Usage: Exceeded 250K
Voice Usage: Exceeded 60 Minutes

I believe if all those who post here their comments fill in this "form"...we might get some answers...

Thanks ya'll

mordenxp

338009.1K
8:33:49

telus storm running on bes

interesting!

just to clarify, mine doesnt say anything about 'exceeded'

IT policy is enabled too

bsb300

I have a new Tour from Verizon (just got it 2 weeks ago and LOVE IT!!!):

Data Usage: 13549.7K
Voice Usage: 2:28:58
IT Policy: Disabled

blueyestm

Data Usage: Exceeded 250K
Voice Usage: Exceeded 60 Min

On ATT

mpeterso

Verizon Storm BIS
Data Usage: Exceeded 250k
Voice Usage: exceeded 60 Minutes

shivaji

Phone: 9530 Storm
Carrier: VZW
Locked: unlocked
Data Usage: 161103.6K
Voice Usage: 16:44:51
IT Policy: Disabled

safri

Mine reads 'IT Policy Enabled' for both of my 8700c & Bold except for my Storm which is disabled. Am I in danger?

Marc_G

Phone: Bold 9000
Carrier: AT&T
Locked: Yes
Data Usage: Exceeded 250K
Voice Usage: Exceeded 60 Minutes

funk18

my bold is unlocked and i get
exceeded 250k
exceeded 60 mins

chopsticks

Data: Exceeded 250K
Voice: Exceeded 60 Minutes

I have the $69.99 Everything plan on Sprint.

OS 4.4.0.131 and using BBM 5.0 if that helps any.

amirnabilkamelsaad

I forgot to add BIS and BES...
I'm on BIS

ericwneu

Phone: Curve 8330
Carrier: Verizon
Locked: Yes
Data Usage: Exceeded 250K
Voice Usage: Exceeded 60 Minutes

driphter

I wonder if you do a wipe and reinstall your os if the numbers reset to 0. I have installed 6 hybrids over the past few days, so I'm out on trying, but curious to see if this would make any difference or not. Sort of like your uptime going back to 0 after a battery pull.

jlawler4

I have had my Storm for months on Verizon BIS Locked and so surely these numbers should be exceeded for me, but I wiped last night and:

Data Usage: 452,101K
Voice Usage: 1:17:25:54

edit: Wait mine doesn't make any sense at all. Over 250K but it still shows the whole number. And why do I have an extra set of digits in my voice usage? Days/hrs/mins/secs? Maybe they don't reset at a wipe.

MooPenguin32

I'm using an unlocked BlackBerry Bold on AT&T with the latest official OS that was released this week. I get the same messages on the status screen. Weird stuff.

BigE4284

BB 8830 on US Cellular, BES user

Data Usage: IT Policy Enabled
Voice Usage: IT Policy Enabled

wricks

Phone: Curve 8330
Carrier: Alltel/Version
Locked: Yes
Data Usage: Exceeded 250K
Voice Usage: Exceeded 60 Minutes
Purchased: 03-2009

dsdaddy

Phone: Curve 8310
Carrier: AT&T
Locked: NO
Data Usage: Exceeded 250K
Voice Usage: Exceeded 60 Minutes

keroux

I have a Blackberry Tour, and mine says the same as Dave's Curve 8520. Mybe it's like you said, it could be some type of limit of when you can return it.

godofdeath

if it says it policy enabled that means i gotta disable it?

Dennysonr

data usage: exceeded 1048576k
voice usage: 1:20:19:43
IT: disabled

scotsman88

it is for buyers remorse...an "odometer" for vendors to see how much the blackberry has been used so they can save money by not sending it back to RIM for RMA, and to resell it. Its unaffected by wiping or unlocking

Kevin Michaluk

makes sense. get that. but in what situations then does it show exceeded and in what situations does it just keep counting? as people are reporting both based on any given condition (locked/unlocked, carrier, etc.)

 

 

delsolracing

I am running a storm (OS .151) on verizon and BPS.

Data: 61972.2K
Voice: 1:03:51:31
IT Policy: Enabled

Never seen or heard of this before so I have no clue what the numbers mean but it is weird that some show different things. Possibly an OS version thing?

cdiddy1987

Data Usage: Exceeded 250K
Voice Usage Exceeded 60 Minutes

My phone is unlocked too if that helps.

audie23

Sprint Tour 9630
Locked
BIS
Data Usage: 46248.6k
Voice Usage: 6:10:36
IT Policy: Disabled

If you close out of status and options completely it takes these lines away. Also the Database Size option is available regardless if you have the 2 lines showing or not.

r0k

mine says exceeded 60 minutes and exceeded 250k (vzw 8830 4.5 OS)

here's something to try. go to a retail store and pick up a "new" blackberry on display and type the same thing. i bet it doesn't say exceeded anything. this way you can spot a new vs used blackberry. like we needed a way to tell it's new when we're taking it out of the box. but that's all i can think this might be used for.

Andrew8330

How do you get it off the screen once you type it in? or is it stuck

D_Dog

This only makes me wonder what other secret codes might there be in parts of the OS that would reveal interesting data? Anyone?

Coffee Addict

I'm wondering about the same thing as posted above. How do you get it off? any ideas pls?

Andrew8330

How did you figure to type B-U-Y-R-2 in on the status screen? weird combo for an accident

SimeonAS89

I have an unlocked Curve 8900 running on T-Mobile and my stats are:

Data usage exceeds 1,048,576k
Voice Usage: 16:08:33:35
And no IT Policy on BIS

I'm also on OS 5.0.0.190 if that helps any either.

Wow, didn't realize I talked THAT much if thats really the case.

ultraluxe

Go back to Options and go to the menu, and Close out to make it go away.

Is it occurring to anyone else that Kevin could tell us to do anything?

Timbert

Just upgraded to 5.0.0.190 today and have not used it to make a call on this version yet. The phone itself is about 2 months old...

Data Usage: 1384.5K
Voice Usage: 0:00
IT Policy: Enabled

I'm assuming the upgrade cleared out the values. Don't know how this could be related to a "Buyer's Remorse" policy if that's the case.

redhdgirl417

Mine came up the same as Lisa's and my 8330m is on an Everything Data Family Plan with Sprint. Curious to see if anyone knows exactly what this stands for, too!

JDWallace

Verizon Storm (3 weeks old)
OS 4.7..0.148
Data usage 250k
Voice Usage: 60 Minutes
IT POLICY DOES NOT SHOW AT ALL. (I'm BIS)

Verizon Tour (3 weeks old)
OS 4.7.1.0
Data usage 8098.2k
Voice Usage: 1:33:57
IT Policy: Disables (BIS)

thefatkid22

i think that the values are somehow tied to the os it seems that people that are running leaked os seem to not have the exeeded and or upgraded to a leak it resets it. my guess is that in the leaks it hasn't been full implemented??

thefatkid22

Verison Storm
OS 5.0.0.140
Locked: yes
Data usage: 661788.5k
Voice Usage: 5:51:53
IT Policy Disabled

3CISSBB

My 8900 is unlocked and I still show the exceeded message. Odd.

Stormlos

Phone: Storm (OS .151)
Carrier: Verizon
Locked: Yes
Data Usage: 687923.6k
Voice Usage: 12:58:24
IT Policy: Disabled
I'm on BIS

Antic

Verizon Storm (BIS)
OS 4.7.0.151
Locked: yes
Data usage: 92064.7k
Voice Usage: 21:16:39
IT Policy Disabled

AT&T Bold (BES)
OS 4.6.0.297
Locked: yes
Data usage: IT Policy Enabled
Voice Usage: IT Policy Enabled

derekmachfx

Storm 9530 .151
Data Usage: 24119.3K
Voice Usage: 5:51:10
IT Policy: Disabled

philip.stinger

9530
Unlocked
Verizon
5.0.0.140
Data Usage: Exceeded 1048576K (Tethering Usage?)
Voice Usage: 9:48:50 (I don't talk a lot, lol)
IT Policy: Disabled

I've got the BES plan through VZW but no BES server that I'm hooked to; strangeness.

giancarlo93

Telefonica Movistar Bold (9000)
OS 4.6.0.291
Data Usage: Exceeded 250k
Voice Usage: Exceeded 60 minutes
Unlocked
BIS

When wiping the device the bb gets back to new? like it hasn't been used?

Stoccata

Phone: Storm
Carrier: Verizon
Locked: Yes
Data Usage: IT Policy Enabled
Voice Usage: IT Policy Enabled

spenserdc

Phone: Bold (OS 5.0.0.190)
Carrier: AT&T
Locked: Unlocked
Data Usage: 939244.3k
Voice Usage: 3:10:17:54
IT Policy: Disabled
BES/BIS: BIS

I just installed the new OS a couple of days ago and bricked it a few times in the process, so upgrading the OS clearly didn't reset the counters for me.

kyleresq

What do you type on Suretype? Do I need to change it to multitap first?

kyleresq

Ok, I got it.

Phone: Pearl Flip (O.S. 4.6.0.278)
Carrier: Tmobile
Locked: Locked
Data Usage: Exceeded 250K
Voice Usage: Exceeded 60 minutes
IT Policy: Disabled
BES/BIS: BIS

I also upgraded the OS 2 or 3 days ago and did not use the phone for 60 minutes since then.

Mich321

Phone: Storm 9530
Carrier: AT&T
Locked: No
Data Usage: Exceeded 250K
Voice Usage: Exceeded 60 Minutes

mrwindow

IT policy: diabled. shows up on mine as well

Snarfler

On my storm, when I had earlier OS's loaded, I got the "Exceeded" messages. Now on 4.7.0.151, I get actual numbers, currently about a Gig and 16 hours

dendj55

Data Usage: Exceeded 1048576K
Voice Usage: 8:05:35
IT Policy: Enabled

BenDibble

Phone: 9530 (4.7.0.148)
Carrier: VZW - BIS
Locked: NO
Data Usage: Exceeded 250K
Voice Usage: Exceeded 60 Minutes

BigSacAttack

AT&T Bold on Corporate BES

Data Usage: IT Policy Enabled
Voice Usage: IT Policy Enabled

redman213

my storm matches with the picture with the blue bar. and I have BIS. I love finding hidden things like this!!

automan69

Phone: 9630 Tour
Carrier: Telus
Locked: unlocked
Data Usage: 418623.7K
Voice Usage: 6:49:52
IT Policy: Disabled

synwars

Bold
Debranded & Unlocked
Rogers
Data: Exceeded 250K
Voice: Exceeded 60 Mins

fmflex

This is what I show:

Data Usage: 121413.6k
Voice Usage: 11:15:30
IT Policy: Disabled

stollus

Verizon Storm 9530 BIS

Data Usage: 27832.3k
Voice Usage: 1:20:41
IT: Disabled

My answer to this?... It must be Aliens.

shimme

both say IT policy ENABLED

maddmaxx308

To type this on a Pearl keyboard you type the following keys:
BUTTEE
It's BUYR using multitap.
250/60 exceeded on my 8220 Rogers Flip

dbg4life

This is a way to check usage for a phone to be resold or refurbished. i used to work a company that loved pin drops and any phone with less than 1 hr usage could be resold without having to ship it back to be refurbished.

Dweeb

Hi,

i Have a Tour 9630 (Bell Mobility)

I am on BELL's BIS, how come it says

IT Policy: Enabled

+ my phone is unlocked.

Thanks

boogiepanda

Hi, it's Lisa, I'm the one that posted the question. Thanks for all of the input from everyone!! Just in case anyone was wondering how in the frak I knew to type in B-U-Y-R (Andrew8330), I was googling for tips and tricks right after I got my Curve 8330 and came across it at blackberryforums.com. John Clark, BBF Moderator, had mentioned it under the BlackBerry Tips and Tricks thread there. I've attached the link if anyone's interested (http://www.blackberryforums.com/rim-software/19-blackberry-tips-tricks-4...). I was going post the question months ago, but forgot what the letters were; better late than never ;)

yvmouse

Phone: Storm (OS .151)
Carrier: Verizon
Locked: Yes
Data Usage: 444863.7k
Voice Usage: 15:45:25
IT Policy: Disabled

Could the voice usage be voicemail? I've had my Storm since it first came out. I'm currently using Youmail so my messages dont go through Verizon's voicemail. I changed my OS a few times and the most recent was about 2 weeks ago. It could have reset.

Wolfee57

My 7135 Palm (early Treo) had a special code like this. It was used to tell how much the phone had been used in case you wanted to return it.

Verizon 8330
Data Usage: Exceeded 250K
Voice Usage: Exceeded 60 Minutes

ahaz86

Verizon Tour
4.7.1.0
Data: 20751.0k
Voice: 4:14:33

Miz.Michele

I'm on BIS and my Curve 8900 is unlocked. I get the exceeded message for both lines.

thedan862

I have mine seated on a company server and when I type in BUYR while in the status screen it reads.....
Data Usage: IT Policy Enabled
Voice Usage: IT Policy Enabled
I have no idea what it means.

ksat

You know - this would be a great way of determining if that phone that your carrier provided you was a refurb or a new one! Provided, during REFURBING, this count doesn't get reset.

back-pocket advantage for the consumer!

probigeorge11

i just use it to reassure there is no IT policy enabled

amitmohite1

mine 8700g says

Data usage exceeded 250k
voice usage exceeded 60 minute

stwolf

Phone: Bold 9000
Carrier: Telkomsel
Locked: No
Data Usage: Exceeded 250K
Voice Usage: Exceeded 60 Minutes

in Indonesia we use BUYR to ensure the handheld we buy is new or not. As frauds & cons are sadly quite common here, the BUYR thingy is quite an essential feature. For example Nokia aslo has their own menu which is Un-resetable to determine whether the phone is new or used.

It is an important aspect of business to protect consumer hence the feature is available in majority of mobile phones worldwide.

Here in my country we encounter people / shops trying to sell used device with the price of a new unit. They polish here & there, change housings and more of unimaginable tricks into making a used device looks new again. so far i have not been able to know anyone who is capable of resetting the voice usage data. but some rumors has it that certain ppl familiar with programming has succeeded.

For refurbished BlackBerry phones mainly assembled in China, 90% of them come with maximum data & voice usage limit. that is because the machines have already been used, broken & repaired. come together with new housings & trackballs they really sell quite well in Indonesia considering the price range.

For OS 5(jave & bold) & Gemini i have tested that the data can exceed 250k & voice exceed 60 minutes. i'm not sure if this new feature really adds anything useful though.

berrydeck

Seems to me its a return issue. Maybe different Vendors keep counting where some just say exceeded.

ATT Bold 9000
Was on BES with my company, but person quit, gave me the phone.
Set it up on Rogers (unlocked) with BIS.

Voice and data - IT Policy Enabled

Does this limit any features? Should get my company to disabled it?

Thanks

crazykid94

Phone: 9630 Tour
Carrier: Sprint
Locked: Yes
Data Usage: 154398.7K
Voice Usage: 2:32:07
TI Policy: Disabled

CoryB5467

just picked up my replacement tour 3 days ago
data usage 82701.7k
voice usage 16:55

ccollins36

I believe it is to show that the phone has been used at least that amount.

laparent

When I typed BUYR, two new fields popped up:

Data Usage IT Enabled
Voice Usage IT Enabled

Is there a way to make these go away now?

stwolf

Google "blackberry remove it policy"

ericter

Storm since end of December
Phone: 9530 Storm
Running .151 (stable ahhh)
Carrier: VZW
Locked: Yes?
Data Usage: 57649.9K
Voice Usage: 17:07:57
IT Policy: Disabled

llawrence1969

Maybe thats where our memory leaks are. Seems like a useless stat since most users would return their phones to the provider and not Rim.
BTW - my storm is unlocked and still has the exceeded 250k/60min stats.

MissKae

I have an unlimited data plan and when I do this it says:
Date Usage: Exceeded 250
Voice Usage: 60 Minutes

I don't know what it means, but there's no way I could have exceeded anything because I have unlimited.

stwolf

you guys don't get the point. the first time u buy the phone the data and voice shows 0.00
once u use it to call, the Voice usage start running. and once u connect to BIS or BES the data usage starts counting.

dougtheneard

I have a Pearl Flip 8230 on Cellular South, and this works with it. I use multitap, so you have to .... multitap with it to get the right letters (in other words, typing 8, 3, 22, 11). Not sure how it works with suretype on.

And on mine, it adds the normal two lines:

Data Usage: Exceeded 250K
Voice Usage: Exceeded 60 Minutes

It's on a BIS thru CellSouth themselves.

Aztek13

Mine says that I've exceeded my 250K and 60 mins. on my 8310.

donotuseyourname

This would actually be a nice feature for tracking usage, if it actually "worked" on every device...but what is up with all these secret codes to type in? It's like I'm playing an RPG just to find all the features of my phone. Like the unlocking process...type this and that and nothing appears and then it does. Kinda fun but how many other "secret" codes are there? Is there a code that will reveal a counter for how many times I swore on my phone? =exceeded! lol!
oh...Bold, ATT, Exceeded both, v.4.6.0.167

11B1P

I bought my Curve 8330 new from Verizon at the store on July 6th and I get the same info.

samsams

Phone: Pearl 8100
Carrier: T-mobile NL
Locked: No
Data Usage: Exceeded 250K
Voice Usage: Exceeded 60 Minutes

Which makes sense as I have this phone for nearly 2 years now.
But I always loooove hidden data :)

r4v3n

i grabbed my 2 bbs and my wife's bb to see what they have...im on a bes and she is not...had a curve 8330 deactivated about a week ago because i got a new tour 9630 for both me and my wife...our info is below:

Phone1: Tour 9630
OS: v4.7.1.40 (Platform 4.1.0.40)
Carrier: Verizon
Locked: Yes
Data Usage: 16284.6k
Voice Usage: 3:58:08
IT Policy: Enabled
*BES account as of 8/25

Phone2: Curve 8330
OS: v4.3.0.127 (Platform 3.1.0.72)
Carrier: Verizon (deactivated)
Locked: Yes
Data Usage: "IT Policy Enabled"
Voice Usage: "IT Policy Enabled"
*removed from BES account 8/25

Phone3: Tour 9630 (wife)
OS: v4.7.1.40 (Platform 4.1.0.40)
Carrier: Verizon
Locked: Yes
Data Usage: 692.8k
Voice Usage: 11:31
IT Policy: Disabled
*no BES or BIS on this unit

stwolf

i know it's out of the topic, but u guys can also press alt + L G L G on the main screen to clear up some memory. it's the system log for all that u've been doing to your poor little blackberry. clear it up. many has argued that this makes their phone perform faster. anyone interested in more shortcuts just pm me with ur pin number. i'll pin message u back with almost dozens of it.

BryanTheRed

Phone: 9530 Storm
Carrier: VZW
Locked: unlocked
Data Usage: 72951.0k
Voice Usage: 2:35:22
IT Policy: Disabled

buckeye16

This is a BES function. BES administrators are able to manage/exercise limitations at the device level for both voice and data usage. Straight from an inside source...

itzbilly

I've got an unlocked BB 8900.. when typing in B U Y R, it shows exceeded.

always txtin

Verizon Tour
Sept 1,2009

data 91091.9k
voice 1:04:11:14
it policy disabled

rednekwizard

Phone:Curve 8320
Carrier:T-Mobile
Locked:Yes
Data:Exceeded 250K
Voice:Exceeded 60 Minutes
I am with T-mobile and have the unlimited plan also so i have no clue what this is referring to.

SharnKiwi

Blackberry Bold 9700

OS: 5.0.0.351

Data Usage: 968464.7K
Voice Usage: 0:00
IT Policy: Disabled

I was going to try my old Blackberry 7100v for similar "buyr" but couldn't find a way to get it work.