Dropbox's new arbitration clause takes away your right to sue — so take it back!

Dropbox's new arbitration clause takes away your right to sue — so take it back!
By Rene Ritchie on 28 Feb 2014 06:18 pm EST
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Popular online storage app Dropbox has updated their terms of service (ToS) and that includes a new clause that would have any disputes setlled by an arbiter of their choosing. That means, if your privacy is ever violated, your data ever damaged, or anything goes wrong in any way at any point in time, you won't be able to sue either directly or as part of a class action. And that may not be a good thing.

Here's how the Dropbox blog explains it:

Arbitration. We’re adding arbitration clauses to our Terms of Service and Dropbox for Business online agreement. Arbitration is a faster and more efficient way to resolve legal disputes, and it provides a good alternative to things like state or federal courts, where the process could take months or even years. If you prefer to opt out of arbitration in the Terms of Service, there’s no need to fax us or trek to the post office — just fill out this quick online form.

There are several compelling arguments for why you might want to opt-out and preserve all your options under the law. If so, your have 30-days to head on over to the online form and get it done.

Mull it over and let me know what you decide to do!

163 comments

Observation Junkie

Well you got it first

Posted by the Crackberry Pirate

masterful

Even if we pay for it?

Posted via CB10

Observation Junkie

You'll get a receipt

Posted by the Crackberry Pirate

edriss

Just click the tap the link, sign in, type your first, then last name click submit! Done!!

No paying, and took me 30 seconds (could have done it in 15 I think if I was paying attention to page load or used the BlackBerry browser instead of the in-app CB browser!

Posted Via CB10 on my Zed 10

TheCSI

You're right. I opened it in BlackBerry Browser and it did take me less than 30 seconds.

Posted via CB10

TranceRomance

Done son!!!

Posted via CB10 with my T-Mobile USA  ‎BlackBerry Q10...SON! (Soon to be the almighty Z30!)

billsterjito

I saw what you did there! ;)

C0015B221 All about making Wine kits.

masterful

Same here

Posted via CB10

hhasan

Yup. I just signed the form. Nice try DropBox...but I didn't fall for it.

Posted using my amazing Z10...BB4All

Puz_zled

Me too!

Posted via CB10

Andy_bb_king

I will never use Dropbox. Why should I store sth. to them where they can access all of them ? It is like putting your own stuff in someone else's house.

Posted via CB10

jojo beaconsfield

I heard BB cloud is coming,does anybody know when ,I trust them a lot.

Andy_bb_king

Same here, waiting for QNX Cloud.

Posted via CB10

Supa_Fly1

No you didn't hear that, you heard many of is suggest this is a must from BlackBerry.

I don't think BlackBerry has the funds or resources to manage 5-10GB of data for 80'000'000 users!

Also those that have their faith in Box, their CEO middle of last year at the last All Things D publicly stated their done supporting BlackBerry - he's a young and intelligent CEO but still he's young and goes with fashion trends like ios.

BlackBerry Q10  & Full Metal CB10!

Martin Green

I don't need any more features from Box than I've already got. I love that my photos get backed up automatically. As long as Box doesn't change their API so the existing BlackBerry 10 client stops working, I'm good.

Posted via CB10

jojo beaconsfield

@Supa_Fly1...But wait check out what Adam wrote on 23/01/14 QNX Software Systems Launches New Cloud Buisness...

sk8er_tor

@Supa_Fly1: Here's what Box's CEO actually said about BlackBerry: "clearly, that is not going to be one of our big investment areas going forward. But we still have to support it and all of our current customers using it."

qwerty4ever

BlackBerry bought and sold a cloud service provider between 2012 and 2013.

Posted via the BlackBerry Q5 using CB10.

Martin Green

Another reason now for me to continue using Box rather than DropBox.

I us Box and One Drive, but anything even remotely sensitive gets full AES encryption before uploading. I'm a developer, and I store backups of my version control repository on OneDrive. The batch file I use to export and upload does the encryption automatically.

Posted via CB10

nerdydaddyo

Opt out. That's all you have to do. Takes 30 seconds.

I used my Q10 to create this CrackBerry madness!

christoph77

Haha, dropbox, sneaky :).

C0038297E Quote of the Day (BBM Channel)

acopernic

I'm leaving for Mega or Private Cloud...

Observation Junkie

You trust mega?

Posted by the Crackberry Pirate

Nharzhool

Yeah...what does New Zealand know about Security?! They let two hobbits trek across the country to their government's headquarters and throw their worst-kept-secret into a pit of acid!

I MAY have been drunk when reading the books though...

Rolofbr

I prefer Box! More GB

Posted via CB10

therodwarrior

Me too, I have 50GB

Posted via CB10

Martin Green

Yeah me too, 50GB free on one account and 25GB on another.

Posted via CB10

bigbadben10

Thank you Rene, just signed in and opted out!

BionicKris

Same here. Thanks Rene!

Posted via CB10

oakvillerelopro

This why i only use Box nowadays. Thanks for the heads up.

Posted via My rocking Droidberry Z30 on CB Forums

qwerty4ever

I use Box as a backup mechanism for the microSD card in my BlackBerry Q5. Also, if I ever need to travel to the USA I can take a clean legacy BlackBerry smartphone and microSD card for the privacy thieving DHS and CBS on the return trip. Shipping my real smartphone via courier if necessary.

Posted via the BlackBerry Q5 using CB10.

Supa_Fly1

Rene!!!

Excellent reporting!! THIS is what CB Nation needs to see, not carrier plan update junk - we get that regardless.

This is investigative research. You've been bumped up a few notches in my article filtering!!

BlackBerry Q10  & Full Metal CB10!

JR A

Investigative journalism is always the best journalism.

Professional_Tickle_Fighter

Uh, like the piece. Not really "investigative journalism" though

ChicPolice

Hater detected

Posted from the comfort of QWERTY

jojo beaconsfield

FB probably wants to buy them and they are giving you time to opt out before they buy them after that you have to read the small print which most people don't do.HAHAHA

xhead75

You may be onto something.

Posted via CB10

iBelieveInBB

ohhhh an article from rene is always a rare treat!

metalerjf

Let's use Mega way better and they give you 50gbs

Posted via CB10

Bacon Munchers

Mega has an agenda against BlackBerry. Watch the Kim Dot Com documentary for details.

qually

Then use Wuala. It is the most secure one, and no US servers involved, which is important. Servers are in Switzerland, France and Germany !

Martin Green

If you think offshore servers will protect you from NSA and GCHQ you are quite naive.

Posted via CB10

dracolnyte

BlackBerry should integrate box into Bbm not Dropbox

Posted via CB10

iBuilder

Dropbox isn't integrated into BBM. Both Dropbox and Box are integrated into BB10.

theRock1975

No Dropbox is integrated into bbm as well.

Posted via CB10

iBuilder

Not really. It's just part of the share options.

pjs312

No it IS integrated into BBM too not just BB10, look at the android and iOS versions.

Posted via CB10

iBuilder

Oh wow, a shortcut icon. Still not integrated. I can hit the Dropbox icon and with two swipes be in my home computer or Box. It's just a shortcut, people.

oddboy

In the latest Box clients you can share a link to anything on the quick share menu, including BBM. It's easy.

Go into file manager, switch to Box, find the file you want to share, long press on it, select Share Link from the context menu. Done.

enzo4vpc

Now, more than ever I would like BlackBerry to start a BBCloud

bakacary

No thank you. I will continue to use my own NAS in raid 1 mode with weekly backups to an external drive and kept off site.

For my sensitive data that is. Google can keep all my spam and flyer emails.

Mashed from my Zed 10

Nharzhool

Aww...I want to be as cool as you. I guess my dreams are dashed... SMH

BerryRipe

Closing my DropBox account now! Thanks for the heads up!

Keep The Faith  BlackBerry Q10 

Pete The Penguin

I want my rights back, am opting out.

edriss

Thanks Rene

Posted Via CB10 on my Zed 10

mick1966

I don't use Dropbox. Don't think I ever will now.

quik4life

This is why I signed up for sync.com. They have zero knowledge about what you store, and are offering free 5GB account or $50 for 500GB.
I've also confirmed with them that they are working on a native BB10 app.

axllebeer

Interesting. I just read through some of the faqs on their site and it almost looks like they have a BlackBerry security way of doing things. Hmm, I will be keeping my eye on them...

Posted with my CB10 using the power of " Q "

acidshawk

Sync.com operates about five minutes from my office. Been looking into their api myself.

Posted via CB10

omega supreme

Well I don't really have important stuff on Dropbox and with only 2g available to me I rarely use it... go for the Box...or even pogoplug.

Posted via CB10

jic999

The importance of a mobile native file manager !

Posted via CB10

Alex Keb

This is not a secret hidden thing, everyone who is a Dropbox member got an email about this. I opted out obviously but still shady for Dropbox to pull such a thing.

I guess they are making sure nothing goes wrong from now to IPO launch. Greed is in air during these tech bubble days.

G-bone

Thanks for the info. Glad I use MEGA.

#IchooseBlackBerry10

Posted via CB10

canuckbear

The cloud is NOT your friend. Neither is Web 2.0

Posted via CB10

bfunkera

Glad I saw this post because DB never sent me an email.

The BlackBerry Z30 Everybody!

mousii

Same here... I didn't get anything

Powered by BB

msbnty1

If so, i dont use it right now.

Posted via CB10

canadian nick

I've been saying for a while I want a BlackBerry cloud service and would be willing to pay for it.

Posted via CB10

bb marathoner

So I deleted my account. Farewell, DropBox,

tjross

Im out

Posted via secure bb10.2.1.2102

axllebeer

Thanks René. Done.

Posted with my CB10 using the power of " Q "

dartdriver

Deleted Drop Box as well.

Posted via CB10

techanic

So if you have to do it within 30 days, then any new users after that won't be eligible to opt out?

Posted via CB10

EauRouge

This is one of the best tips I've gotten in a while! Thank you!

Posted via CB10

darylsuds

In Bbm when I try to add a file using the paperclip the only file option I have is Drop Box. Is this going to change??

Posted using my amazing and intelligent Z10

SlapChopVince

Thanks for this tip!!

Took not quite 30 seconds to opt out. Done and done!

Posted via CB10 on my BlackBerry Z30

GrahamPink

What is a Drop Box and why would you trust your digital valuables to it? Seems to me large capacity SD cards in a personal safe is the way to go, but that's just me.

Posted via CB10

deltact

Good call. Sometimes it's the threat of being sued that keeps people honest.

Posted via CB10 on Z10

BlackberryFan777

Good article!

Posted via CB10

sugardad

Phew!
Never used, never trusted Dropbox and boy am I glad I have one more good firm reason not to ever think about them and their service no more!
Wouldn't be great if BlackBerry would make a Cloud Storage service and provide It as a complement with any BlackBerry User/Device....

Powered by BlackBerry® 10 ✱

Killjoyhere

Nice one.

Posted via CB10

North-Face

Thanks for the heads up Rene!

Posted via CB10

xhead75

Thanks Rene! It is good to know someone is watching out for and educating fools like me who would otherwise pay no attention to things like this. When you translate things into a bigger picture, it makes a big difference.

Posted via CB10

Franisco

Not a big deal. They're not being sneaky, arbitration is just cheaper. Many companies/people are moving towards clauses like this. Stop framing it like they're stacking the cards.

Posted via CB10

Martin Green

They are being sneaky since it is opt-out and THEY get to choose the arbitrator. I will NEVER enter into a contract or agreement with any company that says we get to choose who settles disputes.

Posted via CB10

nabollocks

and I guess you have nothing to hide eh?!

Posted via CB10

Playbook007

And that's why I don't believe in cloud services if any kind. There is virtually no accountability possible. Exactly who is the cloud?

Posted via CB10

walnuts1024

I just won't use them I'll stick w Box

Posted via CB10

polytope

Bye bye Dropbox.

Posted via CB10

naudurivsm

First of all let me say to everybody.
Just stay out if thus online storage / cloud storage etc. And these boxes of nonsense. These are pure BS to get your info and market them in different ways. They may be even selling the content that you store. Who knows and there is no way to find out. This whole online storage thing is a really scam.
I have my own network drive and I use it every effectively. Never went for these drives/ boxes etc.

Posted via CB10

darkwater79

Opt out. All the same I refuse to store any real personal data on cloud storage at this point in time.

Posted via CB10

Killjoyhere

That is why I just use a SD card.

Posted via CB10

gipper69

Time to drop Dropbox

Posted via CB10

Nharzhool

Time to stop Dropbox and not drop Box.

devilin

My 2 cents. Most arbitration clauses that you find in agreements do not allow either party to go to court BEFORE going for arbitration. If the arbitration doesn't settle the matter, you CAN go to court, it's a basic right

Posted via CB10

devilin

It reduces the burden on courts and is cheaper/faster for everyone.

Posted via CB10

unbreakablej

I agree. Most people do not seem to even understand what the fuss is about before declaring they are going to stop using it.

If Dropbox really do you wrong, there is no way they can get out of their liability.

Posted via CB10

andreirad

I just sent a email to the developer of Enpass application. I attached the link to this article and I asked him if he can move the backup from Dropbox to Box. I want to move everything to box, hopefully BlackBerry will integrate Box with our phones also.

Visit my BBM Channel C000E96F6

Kobe Barksdale

Thank Goodness for Box

Posted via CB10

BlackBerry10x

Will definitely opt out - not cool Dropbox - you show lack of confidence.

Posted via CB10

KISS ARMY

I'm going to preserve my rights and my personal belongings the best way I know how! It's called DELETE!

I deleted Whatsapp too because I didn't like what I read about them.

If you need to store personal data in a 'secure enviroment' just buy a 1 TB passport. $100 for a good one and no one can see your personal files!

Cheers!

Posted via CB10

SparkyBC

I prefer mega Dropbox sucks.

Nharzhool

What is "mega Dropbox sucks"? That sounds awesome!

46n2

Thanks For the headsup.

Posted via CB10

SassyD

There are quite a few companies doing this or already have. Look into it!

SassyD

I've seen something similar posted in other places. I'm not sure why drop box is the only one getting attention for this when companies have jumped on this bandwagon for the past year. Maybe because they're the only ones that actually made it easy to opt out instead of hiding it in their pages and pages of terms and conditions.

Omnitech

Definitely opting out.

So tired of arrogant companies trying to pull the legal rug out from users behind their back, so they can get away with murder. SMH

vcassist

To Crackberry staff writers: how about an an article with a table of top 10 cloud storage solutions and their language whether or not they their current ToS includes an arbitration clause.
Lastly, to all people who seem outraged over Dropbox's actions, just remember, you're not being forced to use their service and in many cases users are not paying any fees. For those that are saying they are ditching Dropbox: good for you there are plenty of alternatives, but in my opinion Dropbox, when used appropriately is a great tool. For sensitive information Canada based CryptoHeaven http://cryptoheaven.com/, is a good solution and includes though it's biggest strength is secure email.

OP, thanks for writing and starting a good discussion.

Posted via CB10

bizzyqu

The vast majority of contracts with corporations contain dispute resolution clauses such as arbitration clauses (including BBM terms and conditions) or clauses that specify venue (Box for instance requires any actions to take place in California), and I'm surprised this wasn't there earlier with dropbox. This is done in order to protect these companies from having to get local counsel in the large number of venues throughout the world where their product can be accessed, and instead they have the predictability of venue and can have counsel already in those locations. Move along nothing to see here.

niss63

Exactly!

This is rather mundane stuff, folks.

Posted via CB10

vcassist

Well said.

Posted via CB10

demc

Opt out!

Posted via CB10

unbreakablej

Surely the Arbitration clause is only a 'first step' procedure?

Posted via CB10

cracker905

Wouldn't trust storing any of my personal files anywhere but my own computer or hard drive I own.

HF_Martini6

As long as BlackBerry doesn't have a cloud of their own i'll use OneDrive

Posted via CB10

jojo beaconsfield

@HF_....When I checked out their offer,OneDrive, there was or seems to be no support for BB devices,sucks!!

Paul Callahan

Thanks for the info

Posted from my Q10 (TMobile) Running OS 10.2.1.2102 as of 2.14.2014!

moegrand

Good work Crackberry BORG! I opted out.

Posted via CB10

fltri

That's a prime reason, amongst others, that I don't use Dropbox or box.

Posted via CB10

private nobody

I opted out. You never want to waive your rights in situations like this. I'm in the legal profession and believe me arbitration hearing officers normally favor the corporations and you would in most cases will not have appeal rights. Not Al

Posted via CB10

lobsterclaw

I wonder what kind of cloud service will be offered on that new Boeing Black phone?

Have_a_nice_day

Thanx, deleted.

Have a nice day

moegrand

So I guess all new customers are accepting this shaite when the ok the huge form that nobody reads....

Posted via CB10

HigherThanMars

Definitely opted out. Everyone needs to check out the documentary Hot Coffee, this will show you what arbitration is all about.

C00270EBC check out my Tattoo channel! Brought to you by Laughing Buddha Tattoo and Body Piercing

Haxorleet

I don't know how arbitration works in USA but in France, it's a good way to solve little or medium sized conflicts at no cost.
The arbitration process is implemented within a lawsuit: you have to engage a judicial procedure to get arbitration. They are not separated.

However, some companies have their own legal bureau within that tries to solve any conflicts between the firm and the customers to avoid lawsuits.

Lawsuits are very cheap in term of money = justice is free here. Lawyers aren't expensive and you only pay justice's fees if you lose or it was an abusive request (since it's free, people have fun creating new "jurisprudence")

KermEd

Opted out. Cheers.

Posted via CB from my LE

Dominic Isaiah

SkyDrive!!!

Posted via CB10

Dominic Isaiah

ONeDrive

Posted via CB10

djraz_official

Hahaha the ToS violate Canadian privacy laws and as Facebook and Twitter have found out they will Lose to the laws and have to make ammendment to their services to meet Canadian privacy laws. These tech firms always learn the hard way

Posted via CB10

Dat Gui

Microsoft skydive is better

Martin Green

I use both Box (50GB) and OneDrive (25GB), and I prefer Box overall.

Posted via CB10

Menesht12

Box is 10x better. No really it is. You get 10x more storage.

Posted via CB10

Pirate_King

Many thanks, Rene! I'm opting out!

Posted via CB10

BlackBerrari

I NEVER used a cloud service and will never do... just because of stuff like that... I am the owner of my data and no one else!!!

Ferrari ZetaDieci 10.2.1.1925

obaquerizo

Open direct on BlackBerry browser, and I'm out of it

Posted via CB10

obaquerizo

I just use the BlackBerry browser and in less than a minute I put my data and I'm out

Posted via CB10

LordCrankypants

So what happens to people who sign up after 30 days? Are they just automatically screwed?

JB

Posted from my brain to your screen via CBQ10

dan1289

Skydrive

Posted via CB10

ebbes36

Thanks Rene for pointing this out so clearly. Also opted out.

Snake785

And that's why I use owncloud installed on an old server I have. I get pretty much all of the main functionality as Dropbox but none of this kind of nonsense. It's just a bit more involved in maintenance, which I don't mind.

Posted via CB10

swtnotZ10

Haha, I have to laugh at the technology sheep. I don't use any of that garbage because u know how people are....specially those with power. All those that use Facebook, Gmail, Dropbox, cloud services, I'm going to laugh my ass off when things go bad. Why laugh? Because you have a brain and choose not to use it.

I prefer to have my things in my possession. I don't mind if it takes a little longer or is not as convenient, at least I have control and not some doofus I've never met.

Great article!

Posted via CB10

Martin Green

I'm going to laugh my ass off when your house burns down and all your backups are in one place... your house.

Not really... I won't laugh cuz that would be a terrible event, but there are good reasons for using cloud storage as long as you are aware of the risks. I just apply full AES encryption to anything I upload to the cloud.

Posted via CB10

JRF_1986

I opted out already.

Posted via CB10 on my Q10

omar ayman

.

Posted Via CB10 Running On Z10STL100-2 Using OS Version 10.2.1.2141

omar ayman

My cousin playing around with my phone, sorry :/

Posted Via CB10 Running On Z10STL100-2 Using OS Version 10.2.1.2141

stevovr

One drive working well on my Z10 including auto upload of photos

Steve/Boanerges Performance

Concession

Silly Americans. Judges in Canada would laugh at dropbox's lawyers as they approve a class action lawsuit.

Posted via CB10

gsioufi

Opted out.

Posted via CB10

keelduf

Done

Posted via CB10

Chris_inTO

Thanks for the great post Rene!

Done! Box is in. Dropbox OUT!...and it just so happens that I prefer Box anyways. WiN:WiN,z

Posted via CB10

WreckingBall60

I 'dropped' Dropbox for 3 reasons:

1.) I don't agree with the new Terms.

2.) Apparently, after anything has been stored with a cloud provider for 180 days it is no longer legally considered private papers by law enforcement who can obtain it without a warrant.

3.) With the NSA, GCHQ, CSEC & FBI and who knows who else, running around warrantlessly gathering up all our telcom, email and Internet info like we are enemies of the state, I decided to keep my data, fully encrypted, on my own server.

If any spy agency or law enforcement body wants to rifle through my personal information they can get a warrant.

Posted via CB10

wbbeinuni

Thanks for pointing that out.

Posted via CBQ10

myckle

Good thing I opted to use box...I felt like Dropbox would do something evil in the future.

Posted via CB10

Naeg1995

Hello
I use Dropbox many years and have 100 gb free storage
Sorry but my English isn't so good, so can someone explain please what has changed in the terms of Dropbox ?
I can't understand the article and the meaning of it
Thank you all

From My Sexy Blackberry Z10

gr8ocguy

Opt-ed out....and may pull it all down and keep local.

macberry33

Read the new dropbox TOS. This article and the links it is based on are misunderstanding the new clauses.

It is incorrect to say that you loose the chance to sue dropbox. Read the "Exceptions to Agreement to Arbitrate.". It clearly indicates that under specific circumstances you can still sue them.

Although you cannot take part of a class action suit, arbitration is a fastest way to resolve a dispute. And even better if Dropbox pays for it. The American Arbitration Association (AAA) is a serious entity that won´t let dropbox buy any arbitration result.

I rather prefer arbitration than litigation, knowing that Dropbox will pay all arbitration fees for claims less than $75,000

Smartie020

Deleted my account a few weeks ago. Did the right thing :D. Box and mega are at least as good as dropbox!

Posted via CB10