I was doing a bit of housekeeping on my BlackBerry Z10 last night. I had noticed that my device memory was getting full, and I had several apps that I'd downloaded and didn't need anymore so I figured removing them was a good way to regain some space. But when I checked my device memory after deleting them, I noticed that there was no change in available space, so I did a quick restart.
To my dismay, when everything came back up, those apps had returned and placed themselves right on my home screen. I tried deleting them again, and checked BlackBerry World, only to find that it was claiming they were still installed as well. Another reboot, and the apps were right back where I'd deleted them from.
This was getting annoying. Not knowing what else to do, aside from wiping my device which was the last thing I wanted to do, I turned to the CrackBerry forums for help. Lo and behold, after a quick search, I found the tip I was looking for. Long time CrackBerry member and forums ambassador elite1 had the following advice for another member having the same issue I was experiencing:
Hold down your top button for about 30 seconds. Keep pressing it down, ignoring onscreen countdown and restart option, BB splash screen, black screen, red LED, and BB splash screen again. I hold down that button until I see the blue startup icon.
I tried his suggestion and it worked like a charm, so if you're experiencing a similar problem go ahead and give that method a try before resorting to more drastic measures. Unfortunately, some apps that you delete will return in the form of OS updates, such as LinkdIn, and this method won't have any effect on that.
I must say, this is what makes the CrackBerry community the best place to be for BlackBerry users. Sure, the forums can get a bit crazy, but the amount of knowledge that all of our members have to share about anything and everything BlackBerry related is just amazing to me.