Dear Berry: How do I switch from BB10 back to BBOS?

Need advice on how to solve your BlackBerry woes? Dear Berry is here to save the day.

By Dear Berry on 13 Jan 2014 08:22 am EST

Hello again readers! Dear Berry is here once again with a mailbag full of BlackBerry questions and woes. Today's question comes from Alex who asks:

 I've been using the Q10 for a while, and am now in need of sending it in for service. During it's absence, I'll have access to pre-BB 10 devices, but no BB 10 ones (among other devices, I have a Bold 9900 I can use while it's out for repair). I am wondering if there's a way to transfer all the information (SMS, e-mails, BBMs, etc.) to the BB 7 device, as I seem to only be finding information on using device xfer wizard between pre-BB 10 devices, or pre-BB to BB 10, but nothing for having a BB 10 device as the source device.

Hi Alex,
For right now as I know you are looking to send your device in for repair, I wanted to give you a brief overview. As of now BlackBerry 10 data cannot be transferred to a BB7 smartphone using BlackBerry Link. You could synchronize your contacts and calendar to Microsoft Outlook on the PC or Mac through Link and then use Desktop Manager to synchronize back to the Bold 9900.
I have come up with alternatives if this is not an option for you. 

  • BBM's are controlled by your BBID, they should switch over when your log back in on the 9900. As of now conversations cannot be saved, only contacts and groups
  • For your contacts, are they synced with your Gmail account (or the cloud) on the Q10? If that is the case they can sync over to your 9900 as well
  • If they are not synced you can transfer your contacts over using Bluetooth from one device to another
  • If you have less than 250 contacts you could save the contacts to the SIM card and then restore them on the 9900 once you place your SIM in the slot 
    • On the Z10 go into the contacts app and swipe down from the top and go into Settings
    • Scroll to the bottom and select copy contacts from device to SIM card
    • Follow the instructions linked above about opening them on 9900
  • Use a last known backup on BlackBerry Protect on your 9900 to restore contacts, calendar, memos, tasks, browser bookmarks, and text messages
  • For emails, using your BIS login and password, using the carrier websites here, you can restore your personal email accounts.
  • I found an application that is compatible with both BB10 and BBOS to help make switching contacts easier. IntouchApp Contacts - Backup + Sync + Auto-update
  • You can save your texts using SMS Backup and then store them until your replacement device arrives

How to transfer contacts from the Z10 to 9900 via Bluetooth

  • Once they are paired go into the Contacts App
  • Press and hold on a contact to bring up the action menu and tap on Select More
  • Tap on all of the contacts you wish to transfer to your 9900
  • When complete tap on the share icon in the action menu
  • From the share menu scroll down to Bluetooth and choose this option in the list select your 9900 that was previously paired
  • On your 9900 tap on Yes to the dialog box that says "Accept connection from BlackBerry ****"
  • Once that is done go to the Files application on the 9900 and locate the business cards you sent via Bluetooth and tap on each one and select Add to Contacts 
  • They should now be on your 9900

I for one would like to see BlackBerry Link and the Device Switch app have the capability of switching both ways. However, until that day arrives there are multiple ways of going back and forth between the two in case something happens as it did in this case. The ones listed above are just a few ways in which you can do so. Of course, this does not count devices that are activated through their company's IT administrator.

Anyone have experiencing switching back and forth from legacy to BlackBerry 10? Let us know some of your tricks and tips in the comments below.

See you next time!

Have a question about BlackBerry etiquette? Need advice on how to cope with your BlackBerry addiction? Dear Berry has you covered and there's no question too big or problem too small. Submit any of your BlackBerry woes by email to or on Twitter @DearBerryCB.

Reader comments

Dear Berry: How do I switch from BB10 back to BBOS?


Thought the same thing until I read the article....

Posted with a Verizon Z30 running and CB10. [URL="bbmc:C0004F9BB"] My channel with zero subscribers [/URL]

You should read the entire article and THEN put a comment on it. Of course by doing that you may loose your chance to comment first...

Posted via CB10

ya getting the elusive first post generally means being stupid and not reading the article first and just posting up for the sake being the first person to post up....

You guys have a big whip here man. Was funny though lol. Being first precedes looking smart for some hahaha

Posted via CB10

Just a question, because I really don't know the answer. Can you go backwards on apple or android? I've never tried it sonic don't know. The only thing I know is that it takes a great deal of planning for this scenario to work well, I've worked for companies that guaranteed backwards compatibility and it is very hard to achieve especially going backwards to a completely different OS, In my case special engineering tools had to be built to do this, and they could only be used by employees not the client because of many detailed interim steps that needed to take place to transition smooth

In other words johnny and Jane six pack probably wouldn't be able to do it

Posted via CB10

As far as I know, yes, both Google and Apple have a seamless backward option. And I know the old BB Desktop manager, also could go backwards because it was generally built on the same architecture as the older OS.

Keep in mind that BB10 is a new and completely different OS whereas IOS and to my knowledge Android to a lesser extent is just a tweaking of same old same old.

Posted via CB10

Not a fan of BlackBerry link its slow and to much goin on when my Z needed repair they sent out a bb10 device for loaner can the op not get a loner bb10

Posted via CB10

Have you updated to the latest BlackBerry Link ( It's night and day in terms of performance compared to older versions.

Surprised you just got loaned out another BB10 device, most carriers throw a bottom if the barrel device at you, unless that was through your business?

Posted via CB10

I never had a problem with Link working properly until updating to the version you just mentioned. Now, it won't even connect to my phone, and when it does, it causes a number of wacky issues. This, after trying just about everything, including going back to several older versions. If you check the forums, many others are experiencing the same issue. So if you mean "night and day" in this sense, then yes, it is night and day. I liked it better when it worked for me.

Posted via CB10

I hope I don't have to use this any time soon. Thanks for the article!

Keep The Faith  BlackBerry Q10 

Does anyone know how to print off BBM messages? I need them for legal reasons and it's on my Z10. There is a email function but the problem is that there are way to many messages to email. Please help anyone...

Posted via CB10

Screen shots? I screen shot a lot of conversations so i have them just in case if I need to take action on anything

How about copying the chats to a note pad or something and then printing the conversations?

Posted via CB10 on my Q10

I don't know but I have a BBM contact that posts his BBM conversations in the group sometimes (usually when he has an interesting convo with a Nigerian). I do believe it's possible at least on legacy devices.

Keep The Faith  BlackBerry Q10 

Hello...?! Alex (the question poster) is using a Q10. Why do your answers refer to Z10? Copy-and-paste from somewhere else? Come on Dear Berry, I know you are better than this.

Zwiped up from AndroBerry30

I get that it's a pain to switch from BB10 back to BB OS, but I think it would be a waste of resources for BlackBerry to officially support that at this point.

Dear User who asked Dear Berry about switching back to BBOS 7: don't.

I used my Z10 to create this CrackBerry madness!

No, I just put the word don't without explanation and saw how it read wrong and could be misinterpreted. Kind of like telling someone who is gonna cause themselves a lot of trouble by doing something to simply "don't ".

I used my Z10 to create this CrackBerry madness!

Let me elaborate. Use the interim OS7 device but don't attempt to turn it into a temporary Q10 replacement. You will just frustrate yourself. Accept it at face value and make it work until you get the device you know and love back.

I used my Z10 to create this CrackBerry madness!

I had a few clients wish to do the same but I encouraged all to give the new OS at least 2 weeks, as well as total integration of all social networks until a decision was made. Everyone kept the BlackBerry 10

Posted via CB10

Lots of typos! (not sure why this appears under QuicKsIIV3r's comment and not all the way on the left)

The problem with this "solution" is that it relies on the devices. Issues that necessitate a unit to be sent for service often mean that there is no way to access said unit to do all the above. Given anyone that has upgraded will probably keep their OS device as a back up, this Fix will help some but not everyone. At least it is a partial solution.

Posted via CB10

Dear Berry,
I am a luddite and afraid of change. My car now comes with power steering. The old way was better. I'd like to go back to a horse and buggy. Please tell me how.

Posted via CB10 on Z30STA100-5/

Was I the only one saying oh crap now what!! Then after reading it I can totally see what they are talking about.

Posted via CB10

I keep an updated backup from my 9900 and restore it after wiping/reloading my Q10's QNX device software. No biggie. :)

Posted via CB10

Why would you want to. After touching BB10 I didn't want to go back to BBOS... why play Madden 10 when you can play Madden 14. maybe it's just me...

Posted via BB-Z10. OS 10.2.1.

I don't claim to be a know it all.. You will see me in the forums asking questions and helping when i can... I just generally troll the firsties....

One comment regarding saving the contacts to the SIM card and then restoring them on the new phone. They are not the same sized SIM between the 10 and 9900. So you would need a SIM holder in order to use the SIM in the 9900.

Posted via CB10

This is interesting. I wonder how long the device will take to get repaired? I'd just use the bb7 device for basic services until I received the repaired Q10. Seems like by the time all that stuff is done above, the repaired device will probably have been shipped back to the customer. It can get confusing pretty quickly because now they will try to move stuff from the bb7 device to bb10 or restore to the new bb10 device using a backup from link. That's why I wouldn't bother with getting the bb7 device completely restored because its temporary.

Everyone seems to be forgetting one of BlackBerry's saying. ' it's coming in the next update '. Backwards compatibility will probability be in a future update.

Posted via CB10

I actually use my 9800 a lot when working away. To start with I didn't want to smash my z10 but now I'm well into my contract and the price has dropped I'm not as protective of the z.
Moving from one to the other is pretty much trouble free using Outlook yo sync contact and calendar. You also need both dm and link installed on your desktop.

If you use Outlook your contact / calender will sync. Your BBM will swap over when you sign in with bbid and if you sync files and folders with dm then link you pretty much end up with the same phone on your hand.

Issues you may have. BBM not swapping over in which case sim and bat pulls help while registering device.
You may not have outlook calendar sync on legacy but you will get an email in outlook notifying you of the appointment and you can use the web version.
You can however copy and paste calendar events from outlook desktop to your outlook calendar using Outlook connector
Then copy to legacy using dm. I just use the web version.

Worth noting as well, if you haven't kept your bbis most stuff won't work and sim contacts doesn't have all the fields.

Posted via CB10

Why someone will even consider that idea??




#BB10Believe #BlackBerryNation #BB10Army #BB10Freak #KeepMoving #TeamBlackberry #BBMCrossPlatform #BBM4All #IChooseBlackBerry10

I'm MongezaurioBerry

The sim card on a Z10 is a micro sim and would not fit back into a 9900, I would have assumed it's the same on a Q10 and this wouldn't be possible in a sim switch... therefore really only blue tooth option.

Posted via CB10