Dear Berry

Hello again dear readers. It's time once again to open up the mailbag and clear up any BlackBerry woes you may have. This week's question comes from one of our Twitter followers, Scott, who asked:

How do I save an attached photo (not bridged, but native Gmail) on PlayBook? Doesn't offer save/cut/copy…Holding a finger is NOT coming up with choices when it's attached. I can open but not save.


Dear Scott,

When I first downloaded the BlackBerry PlayBook OS 2.0 and started using the native messaging application I noticed the same thing as you. To answer your question, there is a way to save images that are attached and it's a simple solution that will have you downloading them in no time. Now I'm going to show you how to save images that are displayed in emails and those that are attached to make sure all your bases are covered for supported file types (BMP, JPG, GIF, and PNG). Keep reading for step-by-step instructions!

Attached images

Downloading an attached image is quite simple. The first step is tapping on the plus sign to expand the field to display all of the attached files or images. 

Email attachment expanded

Then, tap on the attachment to load until it's displayed in the email (denoted by a green chark mark next to the icon). Please note that BMP's may not appear. You will need to skip directly to the next step.

Email attachment save

Next, scroll down to the bottom of the image. To save, simply tap on the icon which will bring up the file name dialog box and tap Ok. The file will be saved to your Pictures application in an album called Downloads.

Email attachment save

Another way is to just tap on the image once it's loaded to bring up the Save option. This also directs you to the file name dialog box to save to the Downloads folder. 

Email attachment save shortcut

One very important thing to remember is that if you choose to rename the image you must keep the file extension (.jpf, .png, .bmp, or .gif) intact in order to save and open properly on your BlackBerry PlayBook.

Images displayed in emails

The first thing you need to do is make sure the images are downloaded in the email. By default, your PlayBook should be set to automatically download images. This option can be changed by swiping down from the top, going into settings and toggling the feature on/off. If it's off images can be downloaded in the email by clicking on the Get Images button. 

Get images

Once your images have loaded, go to the image you would like to download and press and hold until the following dialog box appears.  

Save image as

After you select Save Image, the file name box appears just as it would for downloading attachments. As before, the image will be stored in the Downloads album.

Downloads album

Thank you for sending this in Scott. If you need further assistance, be sure to hit up our BlackBerry Help page or check out the BlackBerry PlayBook forums for any of your OS 2.0 questions.


Have a question about BlackBerry etiquette? Need advice on how to cope with your BlackBerry addiction? Dear Berry has you covered and there's no question too big or problem too small. Submit any of your BlackBerry woes by email to or on Twitter @DearBerryCB.

See you next week!