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Dear Berry: How do I ignore a call on BlackBerry 10?

Need advice on how to solve your BlackBerry woes? Dear Berry is here to save the day.

By Dear Berry on 9 May 2013 08:34 am EDT

Hello again readers! Dear Berry is here once again with a mailbag full of BlackBerry questions and woes. This week's question comes from a reader who asks:

Dear Berry - 

I hope you can help answer a question for me. I just picked up my Z10 and I see how when answering an incoming call, all I have to do is swipe down. What I would like to know is how do I ignore an incoming call? On my Bold 9900 I would just press the end key. Any help would be greatly appreciated. 

Dear reader:

Thank you for sending this in. It’s a question that has appeared quite a few times in the forums and in my mailbag. The answer is quite simple for both BlackBerry Z10 and Q10 users. Upon receiving an incoming call, simply press and hold on the display where the name/phone number appears and swipe up to the top of the screen. This action will ignore the call and send the party directly to your voicemail. It's a quick gesture that lets you reject a call without letting it ring.

Have a question about BlackBerry etiquette? Need advice on how to cope with your BlackBerry addiction? Dear Berry has you covered and there's no question too big or problem too small. Submit any of your BlackBerry woes by email to or on Twitter @DearBerryCB.



I presume hitting one of the volume keys will mute the ringer? Just in case I don't want to kick the call to vmail, letting the caller believe I wasn't near my phone.

Posted via CB10


Also tapping the bar without swiping will also mute the ringer.


Thanks! My swipe up hasn't been working lately.

Posted via CB10


Yes, pushing a volume button will mute the ringer.

Posted via CB10


Useful tip

Posted via CB10


hahaha...i took 3 days to find the way how to reject call...LOL!!...just swipe up mate...:)

Posted via CB10


I had this phone since Feb and I'm just learning this now

Posted via CB10


Nice... learned something new.

Posted via CB10 on my Z10


With the Samsung S3, users can silence their phone by just flipping it over face down on the table, instantly muting a call and turning off the ringer.

Must be using the proximeter.


Even with a screen protector, I NEVER put my phone face down.

Posted via CB10


I don't use a screen protector but I agree with you, I also wouldn't put my phone face down, but there are many who would.

So just because I wouldn't, doesn't mean the feature should not be there, plus it needs to be switched on from within the settings.

For me I'd rather have it so it works with my Flip Shell, open cover to answer/see who's calling, close case to silence/ignore.

Options :)

Brutal Efficiency

I actually like the sound of that implementation.

I would like that feature on the Z10. I think is probably the only S3 feature that I find cool.

Also, I knew from the get-go that the swipe up was to ignore the call. I remember watching it in a demo way before release day. I was using that demo to show my friends how awesome it would be to be apart of #TeamBlackBerry.

Blackberry Faithful - #TeamBlackBerry


Or you could just cover the screen with your hand...


This is a BlackBerry question. Did you not read the article, mr_zed_10?


You obviously didn't comprehend my comment, thatplaybookguy.

It appears Blu, Brutal and MC got the comment, except you...


This feature is no good unless you have somewhere to put your phone, when I'm on the go i don't want to stop to find a flat surface to put my phone down just to ignore a call.

But it's a nice gimmick.

Posted via CB10


NO WAY! put my BLACKBERRY face down?! are u crazy, i wont be able to see the red led light ;)


Samsung is known for this. Playing music and flipping the phone automatically pauses the song.

It uses the gyroscope.

Posted via CB10


Incomplete answer Crackberry!

In addition to the volume keys, you can also simply tap the bar that pops up to mute the ringer.

I did this with my Z10!


Oh really?

Posted via CB10


The question was how to ignore a call not mute the ringer. Their answer is complete.

jojo beaconsfield

didn't know that,thanks again CB


If I miss a call, the number turns up in the hub. How do I mark this notice as "read" without dialing it?

Posted via BlackBerry Z10 (24C682D2)


Just open the Phone app...

Posted via CB10


You can't. Just delete it.. longpress at the missed call, hit trashcan button.


To ignore a call, swipe up, the caller will be sent to vm. If you don't want to send the call directly to vm, just touch the bar, the ringer will stop

Posted via BlackBerry 6230


I have a question that has me on the fence about whether or not to get the Q10 or stay with my awesome Bold 9930. Especially after readings Kevin's article regarding specifically the speed dial or lack of. I realize I'm going to be sacrificing several key features with BB10. What I'm asking here is are all upgrades going to be available for the Z10 and the Q10 or will I be forced to purchase another phone. I can see myself keeping the Q10 for at least three years as I'm sure the software will still be developing. Any info would be highly appreciated.

Brutal Efficiency

I am quite sure that BB10, and the hardware that goes along with the Z10 and the Q10 are quite 'future proof'.

Is that the answer you were looking for?

Blackberry Faithful - #TeamBlackBerry


Keep your 9930 for now, got the z10 the day it dropped and haven't stopped missing my 9900 since. IMHO the z10 doesn't do anything better than the 9900 (yet).

Posted via CB10


I've had the Z since day 1 and let those calls ring out not knowing how to ignore them.

Posted via CB10


Rather than swiping down to answer, you swipe up!

Posted via CB10

Christophe Piquemal

Yep,logical ;)

Posted via CB10


Ya, I agree... feels more natural to swipe up to accept a call. + we swipe up and over for peek so it's a positive motion.

Posted via CB10


Actually we swipe up to get out of an app, so swiping up to ignore a call makes sense.

Posted via CB10


Great point! Thanks! There's always a good logical answer for every UI function with Blackberry.


There is really know way to know, but it doesn't look like it.

The whole reason that BB changed to QNX is so they had a more modern OS that could grow and expand with users. But I see a couple of problems with how BB has implemented ONX.
1) It appears that devices are dependent upon individual and unique builds - one build of 10.1 does not work on both the Z10 and Q10 devices, nor does it work on all of the Z10 variants (right now there is 1,2,3,4) out there.
2) BB is still letting the Carriers control updates, they decided which updates to push and when. So if the Z10 got phased out in 12 Months with a newer device, not sure a carrier like Verizon would test and push out new updates too much longer after the device was EOL.


1) That's how it is with every phone manufacturer. Just look at the variants of the Galaxy 4
2) Only Apple has negotiated this and the carriers hate it. Just look at how the carriers had to issue bulletins advising clients not upgrade their iPhone when there was that problem with the email/exchange server.


The Z10 is also silenced by turning face down.

Posted via CB10


Tried this, didn't work. Do you need 10.1?

Posted via CB10


I just press down or up on the volume rocker. This allows the phone to continue ringing silently and direct the caller to voice mail

Posted via CB10

Svetlin Lebanov

How can i hang up a call and send immediate response with SMS?

Posted via CB10


It's 10.1 feature. Here is how to use it:
1 - Click on the Phone App (it's accesible from either by the Phone icon or at the bottom of Home/Active frame screens);
2 - Swipe down from the top;
3 - Click on Settings (right icon);
4 - Find "Priority Calling";
5 - Switch on "Reply Now"; Done
There will be 3 predefined messages, set your own and be happy!

There is nothing missing on a Blackberry 10! Apps are excuses.


Volume keys work too

Posted via CB10


Now if they would allow call filters to allow blocking specific numbers like I could in my S2. As a side for phone, I would also like to be able to assign custom labels to my Contact numbers rather than 'Other'

Posted via CB10


I prefer the silence by by touching the volume, mute or screen, and then just letting the call ring out, as others have suggested also.  This way the other party does not know that I ignored the call, they think I was not by the phone.  ;)


Thanks for the comments on this one guys, learned a few new tricks :)

Julien Monzo

Up to

When can we answer a call by sms like all others phones, in 10.1?

Posted via CB10

Tomas Carrillo

Maybe you can send this request to blackberry and they do put it, each time you want to something happens, you must do something to make it happen.

Posted via CB10


Interesting about whether to ignore or to "send to voicemail".
I usually send it to voicemail and I do this because I do not want the person to be stuck listening to a phone ring.
That way, they can either hangup or do the voicemail real quick. Yes, they know I ignored, but would they rather stand their listening to a phone ring?

Kadeem Samuel

I simply just press the volume down key and it mutes.... then i just ignore the phone

Posted via CB10


How do you send the incoming call to active card without picking up? Say if I was typing something when a call comes in and I wanted to complete the sentence before picking up. Or I was playing a game when call comes in. I need to silence the ring and continue playing but don't want to reject.

Posted via CB10


Is there any way to ignore the call while keeping the phone in your pocket? I don't think I can tap the screen or swipe while it is in my pocket. Lowering the volume is okay but then I have to remember to bring it back up. I am used to a button. If I am in a meeting and I get a call that I know I can't take, I want to immediately push it to VM.


You can hit the volume up as well.


Well the volume key will silent the ring. So if youre in a meeting and youre finished, you can check your phone and see a missed call, or a voicemail, if it was really important. They'd have left one for you.


This is not true. Tapping the screen will only mute the call and the caller has to wait for the fill ring count to expire before going to voice mail. To rejected a call swipe the "Pill down to Answer" bar up and your call is immediately sent to voice mail.

Posted via CB10


People seriously asked this question? Wow

Posted via CB10



Posted via CB10


No one ever calls me :(

Posted via CB10


Any app. As we had "not now" or "call later"?

Posted via CB10

Denise in Los Angeles

Good tip. Wish I had read this earlier... got someone calling me twice that I did not want to answer.


Yeah but I still can't block Spam Calls in 10.1 -.- And there is no App for that available because security/API limitation for that. That sucks. I hope we will get an Update ASAP

Posted via CB10


You could wait until you get to the operator or call centre of the spam agency and tell them NEVER TO CALL AGAIN or face a lawsuit. That'll stop them.. OR act like they called the police and they'll quickly hang up. :)


I can't believe people didn't figure this out.

Posted via CB10


i have just been telling people that i enjoy my ringtone so much sometimes i don't answer my phone. I am glad someone asked this question because i kept forgetting to find out the answer.


It boggles my mind how someone (in fact MANY) could not discover this themselves! Especially when they are *looking* for the feature!!

Posted via CB10 on my Zed10


a bug i noticed

when you are using your phone for calendar or whatever and someone calls the screen changes to the incoming call one. i can hit volume key to mute ringer but if I want to continue doing what I was doing on the phone before they called I have to wait for the full 5 rings.

I am not able to swipe up to home screen. the only way to get back to what you were doing immediately is to send them to voicemail directly in which case they would know you were near the phone.

currently there is no way to ignore a call while using your phone without having to wait out the full number of rings... or else send them directly to voicemail


Still waiting for a call blocker / filter that ignores anonymous calls and unwanted callers. I'm hoping to be able to use my Z10 as my main phone soon.

Posted via CB10

so crow

Hi Kevin are your glasses your wearing in that picture made by blackberry looks like I can see the BlackBerry logo on them.

Posted via CB10


Well it's not exactly "Ignoring a call" it's more like "forwarding it to voicemail". I guess muting the ringing would be quite more of a "soft ignoring".

We need tools, not toys.

Aditya Bhimrajka

even if your press the power button it mutes

Byron Jaramillo

well as i was playing i kinda swiped down halfway and then halfway through the swipe i swiped up and it automatically ignored the call


Thanks for the tip. :D


Cam you guys at c rack berry find out why we are unable to zoom put on our photos for BBM

Posted via CB10


Why the my BlackBerry z10 always freezing...without restart cannot work.

Posted via CB10


My calls do not go to voice mail when I sweep the call bar up, my callers get a "call not completed as dailed" recording. How can I fix this? Thanks

Posted via CB10

Chris Varzokas

hello all

first of all i would like to say that this is a very useful post, just to confirm that you can't ignore a call by turning the phone face down. I have found this feature very useful in other phones i had.

thank you


Is there a call blocker for the BlackBerry Z10


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Posted via CB10


Why don't people say swipe down to answer, swipe up to ignore.

Posted via CB10


I could not get my call to go to vm, the caller would be told that the call could not be connected as dialed. I had to call the service provider who removed and reset my voicemail. All is fine now.

Posted via CB10


Hi, is there a way to quickly return to the app you're in when the call arrives. I swipe up to ignore the call but am forced to wait out the additional time/rings until i can return to what I'm doing, sending a text for example. Thanks.