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CB » Dear Berry » Dear Berry: How do I delete my email address from my contact list?
Dear Berry
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9 Comments

Dear Berry: How do I delete my email address from my contact list?

By Dear Berry on 12 Sep 2012 09:11 am
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Hello my faithful CrackBerry readers! Dear Berry is here again to answer any BlackBerry questions and woes that you may have. Let's open up the mailbag and see what this week's question is:

Hi There,

I'm hoping someone can help me. I set up my hotmail account as an alternative email on my blackberry phone. Now the email shows up on my contact list. Every single one of my contacts have my hotmail address at the top of the page. I can't seem to find a way to remove this from all of my contacts. I also deleted my hotmail account completely from my phone but it didn't delete from my contacts. Can you help me?

Thank you,

Marianella


Dear Marianella:

Thank you for submitting your question to me. This is actually a question that pops up numerous times in the forums. The simplest way to correct this issue is to delete the email as you have done and then wipe the contacts. Keep reading for a simple way to do this without wiping your entire device.

I suggest first backing up your contacts via Desktop Manager or BlackBerry Protect and then follow the instructions below:
  1. Go into your Contacts
  2. Press the Menu key and select Options
  3. Type rset (a pop up will display asking if you want to wipe the contacts)
  4. Select yes through all windows
  5. Restore your contacts via Desktop Manager or BlackBerry Protect

Hope this helped!

-Berry


Looking for more quick tips for your BlackBerry? Be sure to hit up our BlackBerry Help page, Troubleshooting Common Issues, or the Tips, How To & Faq forum for all your BlackBerry questions.

Have a question about BlackBerry etiquette? Need advice on how to cope with your BlackBerry addiction? Dear Berry has you covered and there's no question too big or problem too small. Submit any of your BlackBerry woes by email to dearberry@crackberry.com or on Twitter @DearBerryCB.

See you next week!

Topics: Contacts Email Dear Berry Dear Berry

Death Worm comes to the BlackBerry PlayBook Previous
Here are some BlackBerry music videos you probably haven't seen yetNext
Dear Berry Dear Berry 24 (articles) 0 (forum posts)
9 comments Sign in to comment fb tw gp wn

Dave79 Sep 12, 2012 at 9:16 am

Murst!

  • Reply

juacas Sep 12, 2012 at 9:34 am

I have the same problem, also all of the sudden I have duplicates of my contacts. Dear Berry please help me out!!! ;(

  • Reply

revtech Sep 12, 2012 at 10:31 am

So does that make this 3rd or 5th =)

  • Reply

raven6870 Sep 12, 2012 at 3:39 pm

When you sync your contacts when first setting up the mail account on your Berry, I had same problem when I did my Gmail account. I used solution above and all was good.

  • Reply

mousii Sep 13, 2012 at 6:05 am

I have a problem with this "solution". What kind of command is this rset? Where is this documented that a regular bb user can find?

I used one of this gimmics to modify for how long I can snooz an alarm/appointment. Big win and works perfect but probably 99%of bb users don't know this and some would like to use such features.

Why can't it be simple and not requiring codes and techy stuff to be done?!

  • Reply

Rootbrian Sep 13, 2012 at 6:59 pm

Typing in rset is what was said to do...

  • Reply

jonduran86 Sep 13, 2012 at 12:58 pm

I don't get a pop up when typing "rset". It just asks me if I would like to create a new contact. Am I missing something

  • Reply

Rootbrian Sep 13, 2012 at 7:00 pm

Maybe try alt-rset.

  • Reply

jonduran86 Sep 14, 2012 at 10:10 am

Tried that too...

  • Reply
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