Dear Berry

Hello my faithful CrackBerry readers! Dear Berry is here again to answer any BlackBerry questions and woes that you may have. Let's open up the mailbag and see what this week's question is:

Hi There,

I'm hoping someone can help me. I set up my hotmail account as an alternative email on my blackberry phone. Now the email shows up on my contact list. Every single one of my contacts have my hotmail address at the top of the page. I can't seem to find a way to remove this from all of my contacts. I also deleted my hotmail account completely from my phone but it didn't delete from my contacts. Can you help me?

Thank you,


Dear Marianella:

Thank you for submitting your question to me. This is actually a question that pops up numerous times in the forums. The simplest way to correct this issue is to delete the email as you have done and then wipe the contacts. Keep reading for a simple way to do this without wiping your entire device.

I suggest first backing up your contacts via Desktop Manager or BlackBerry Protect and then follow the instructions below:
  1. Go into your Contacts
  2. Press the Menu key and select Options
  3. Type rset (a pop up will display asking if you want to wipe the contacts)
  4. Select yes through all windows
  5. Restore your contacts via Desktop Manager or BlackBerry Protect

Hope this helped!


Looking for more quick tips for your BlackBerry? Be sure to hit up our BlackBerry Help page, Troubleshooting Common Issues, or the Tips, How To & Faq forum for all your BlackBerry questions.

Have a question about BlackBerry etiquette? Need advice on how to cope with your BlackBerry addiction? Dear Berry has you covered and there's no question too big or problem too small. Submit any of your BlackBerry woes by email to or on Twitter @DearBerryCB.

See you next week!