Dear Berry: How do I drop callers on BlackBerry 10?

Need advice on how to solve your BlackBerry woes? Dear Berry is here to save the day.

By Dear Berry on 26 Mar 2014 10:27 am EDT

Hello again readers! Dear Berry is here once again with a mailbag full of BlackBerry questions and woes. Today's question comes from Meir who asks:

How can I drop one call on a Z10 and continue talking to the other call? ‎This question applies to either; when I was on a call and another call came in middle, I pick up the new call which places my first call on hold. I then want to drop one of the calls and continue speaking to the other person, or when I make a conference call and at one point would like to drop one of the participants.

Being able to switch between two active calls or drop either one of them are actions that are simple to perform. This goes for being able to disconnect participants on a conference call as well. Below are the instructions on how on you can do so on BlackBerry 10


To disconnect a caller when on two active calls

  • At the top of the screen, tap on the image (thumbnail) of the contact you wish to drop. The calls will then swap if applicable
  • Hit the End Key which disconnects that caller. The other party will remain on hold
  • On the call that remains, tap the Resume Key to take it off the hold and resume your conversation 
  • An alternative way is to tap and hold on the thumbnail image of the contact you wish to disconnect, this will bring up the End Call dialog box. Tap OK to end the call. Please note this will only work for the call that is on hold. The current call stays active the entire time


To remove participants from a conference call

  • On the thumbnail image, tap on the three vertical lines in the upper right hand corner  
  • From the next screen it will show you a list of the participants 
  • Tap on the arrow on the right of the person you wish to remove and then tap on the red handset/end key that says Drop [Name of Contact]
  • When you hit Drop it will remove one of the participants but continue the call with those who remain
  • It also gives the option to move the participant to a separate call 


Whether for business or personal if you are on multiple calls being able to switch, drop, place on hold or merge calls is quite simple. BlackBerry 10 offers different ways in which to manage these conversations without worrying you will hang up on the wrong person. Please note the above directions uses Call Waiting, so please check with your carrier to make sure that feature is enabled on your account.


See you next time!

Have a question about BlackBerry etiquette? Need advice on how to cope with your BlackBerry addiction? Dear Berry has you covered and there's no question too big or problem too small. Submit any of your BlackBerry woes by email to or on Twitter @DearBerryCB.

Reader comments

Dear Berry: How do I drop callers on BlackBerry 10?


I will try it next time but for the love of all things good I feel like I have tried all of this in the past and it has never worked.

Posted via CB10

I had just ran in to this problem, for Verizon folks out there, there is no way to do this, according to a few sources CDMA network does not allow you to do this, only join (merge calls on a conference ).
Unmerge is not available due to network limitations. This is same for iPhone and Android with out third party apps solutions.
You can only do one thing, hangup on everyone, for both cases call waiting or conference call

Posted via CB10

Fixed your comments :)



Also you are very correct, a severe limitation with CDMA that I had hoped would be fixed with the move to LTE.

Well that explains a lot. I thought I was crazy because I know it doesn't work on my phone. I haven't tried the tap and hold though, has anyone on Verizon gotten this to work before?

Yes, same here on Verizon does not work with call waiting. It just stops working and you have to hang up on both calls. Is there a for this to work with Verizon?

Posted via Z10

cite: "On the thumbnail image, tap on the three vertical lines in the upper right hand corner "...
Aren't they horizontal?
Anyway Thanks a bunch for a walk through!

Alternatively to remove someone from conference call just send the boys to sort them their end!

Tapping and flicking on my Zed 10

Thank you for a great tutorial. One clarification: I think you meant three *horizontal lines* yes? That's what your screen shot shows.
[QUOTE="DearBerryCB"] On the thumbnail image, tap on the three vertical lines in the upper right hand corner ...[/QUOTE]

I'm also disappointed this won't work for Verizon phones. :-<

Typed on my Q10, SQN100-2, :-)

Thanks, will have to do a dry run, calling my other phone and my wife and have a play, without any risk of hurting anyone's feelings by accidentally hanging up on them.

Zzzzwiped from a Zedevice....

10.2.1 only? I just stopped reading these articles because non of them apply to me anymore as they are all about software that cannot run on my BlackBerry because it was left in the dust by Sprint

Posted via CB10

ggastaris, there are ways to update the OS if your carrier hasn't provided it. I upgraded mine by inserting a sim from a different network as my Z10 was unlocked. I was told by my network to try connecting my phone to Link without the sim inserted. Have a look on the forums. Updating to 10.2.1 is like having a new handset!!

Posted via CB10

Was on my first BB10 conference call last night. Wish I'd have known this then. Thanks for spreading the info!!!!

Posted via CB10

Yes, press Add A Call. And you can see your call logs.

Posted via my Z30STA100-5/

I find it much easier to switch between two active calls if you simply press the photo of the person you wish to continue talking with and the other called disconnects when they hang up...

Posted via my Z30STA100-5/