Dear Berry

Hello again readers! Dear Berry here to once again open up the mailbag and clear up any BlackBerry woes you may have. This week's question comes from an email I received a few weeks back from George who asks:

We pulled out my girlfriend's old Bold 9000 that has been in storage for a while. It worked when it went in. Now we plugged it in. Took a few min and then the screen showed white with a battery with the charging bolt through it (same as her Pearl flip we powered up to) After a while the red light came on for a min or two then nothing (the Pearl started up after that) So not sure what the issue is. Tryed putting the charger back in and out a couple times and nothing.(just the same thing, red light comes on for almost a min then nothing) Left it charging over night and nothing. My next step is to plug it in to my computer. Any ideas?

Ok so I finally tried to connect the Bold to my pc. But it just sits there with a red light on solid. It wont even connect to desktop manager. It just prompts me to retry or update. So i tried to update but when it got to jvm error ir wont continue. Now i also have tried to follow the steps posted on crackberry for reloading the OS on a nuked BB but after you select the connection to BB pin and where you are suppose to select the OS to load (using aplication loader) it wont let me continue, it just says desktop software does not have software for that device. So im not sure what i should do or try next. Any help would be appreciated.

Keep reading for my response!

Dear George,

Do you have the latest OS installed on your desktop for the 9000? If it's not installed on your pc after you have downloaded it, you usually get a "does not have software" error. As for any other ideas, it could be as simple as the battery just going bad...

In subsequent emails, George goes on to say that he had the latest OS downloaded and installed on his pc and it still was not starting up. George said he'd try his 9780's battery on the off chance it would get the device to start up. Low and behold, the 9000 booted right up. Just goes to show that sometimes it's the simple things that we sometimes overlook!

Have a question about BlackBerry etiquette? Need advice on how to cope with your BlackBerry addiction? Dear Berry has you covered and there's no question too big or problem too small. Submit any of your BlackBerry woes by email to or on Twitter @DearBerryCB.

See you next week!