Dear Berry: How do I access files on my Z10 using WiFi on a PC?

Need advice on how to solve your BlackBerry woes? Dear Berry is here to save the day.

By Dear Berry on 3 Feb 2014 09:02 am EST

Hello again readers! Dear Berry is here once again with a mailbag full of BlackBerry questions and woes. Today's question comes from Harshad who asks:

One more thing I wanted to know is how to access the contents of my Z10 device and SD card through my PC on wifi without the use of any third party app? 

It is very simple to connect your device via WiFi using BlackBerry Link. You can view the files or even sync them to your PC. All that is required is that your devices are connected to the same WiFi network as your computer. 

  • Make sure you are running the latest version of BlackBerry Link 
  • ​If you have not already done so, sign into your BlackBerry ID at the upper corner of the program
  • To make sure it is configured properly before you use WiFi for the first time, connect your device to your PC via the USB Data Cable
  • On the main screen make sure the check mark is next to Turn On Wireless Connections to my Computer
  • Disconnect your device from the computer
  • On your BlackBerry 10 device, swipe down and go into Settings > BlackBerry Link. Toggle the switch to the on position. It should detect your computer and the desktop or computer name will appear at the bottom.
  • After a few moments you should see your device appear in Link on the left hand side.
  • Click on your device in the left menu panel. 
  • Underneath Home, (under your device name) you can click on Music, Pictures, Videos, and Documents. As you click each one it will show up to the right in Link and you can browse through each category on your device or SD Card by using WiFi.

Indeed, there are other ways of copying files to and from your device with WiFi. BlackBerry Link offers a more convenient way of accessing these files as the capability is already baked into the BlackBerry 10 operating system. 

Let us know if you have any other suggestions in the comments below.

See you next time!

Have a question about BlackBerry etiquette? Need advice on how to cope with your BlackBerry addiction? Dear Berry has you covered and there's no question too big or problem too small. Submit any of your BlackBerry woes by email to or on Twitter @DearBerryCB.

Reader comments

Dear Berry: How do I access files on my Z10 using WiFi on a PC?


Well the photo doesn't really have an effect on the process, but it's the same across the board for BB10 devices :) 

Well aren't you just so special. Your mom and dad must be so proud. You deserve a sticker.

Posted with my Z10

I'm using my file Manager because I'm running Linux.
It's runs great via samba.
To bad there is no linux version for BlackBerry Link, so I could browse my pc from my Z10 without Ghost Commander.

Maybe I will make it with wine soon

Wenn du mir sagst, was dort draußen richtig ist, werde ich nicht mehr versuchen dich zu küssen... (Sayumi Whisp)

Yeah and with Mac it works over finders sidebar if you have link installed (BlackBerry device manager to be precise sub app of BlackBerry Link) the file copying then goes faster than with BlackBerry Link.

If your computer uses a Mac operating system, click Finder > Go > Connect to Server. Type the IP address of your phone using the following format: smb://

No special software needed!

Posted via CB10

You can always run windows 7 x64 inside vmware for linux and then install Blackberry link. Works very well with me under Mint x64

I can access my mac from anywhere with my Q10 as long as I have internet connection - 3G or any wifi on the Q. No need for being on same wifi.
Just tick that connection over mobile/3G is allowed i Link. It just works and is marvellous!

Using Q10

This does not work through a firewall, unless you know the port(s) to open. Unfortunately BlackBerry has not provided the port numbers that it uses.

Posted via CB10

Wireshark might help?

Anyone's got some time to try? Too busy at the moment.

iPhone for me? Scr... ahem Q that! (posted from the latter)

Yep, sometimes it seems to me that over the mobile network is more reliable than over wifi--I could be mistaken. Doesn’t seem to use a great deal of data either.

But tell me, assuming you mean you're accessing files on your computer remotely (like you are in one location with your handset and your computer is in another, e.g. at home) how do you get over the default behaviour of the puter/mac to go to sleep? I am aware you can set your desktop to stay awake, but I'd rather avoid that. Can a BB10 phone somehow wake a sleeping desktop? If so, I have yet to discover how. That tends to limit the use of Link if one is unwilling to leave a computer on for hours on end.

Posted by the inimitable Z10 handheld system

There is a feature called "Wake on LAN" for exactly that reason. You can enable it in the BIOS.

It only takes on "magic packet" and your computer wakes up from sleep. Have not tested whether it plays nicely with BlackBerry Link.

iPhone for me? Scr... ahem Q that! (posted from the latter)

Sounds familiar, thanks. But that's PC only right? I'm using a MacBook primarily.

Posted by the inimitable Z10 handheld system

This process is buggy and unreliable. It works for some and not for others. I used to be able to access my files even when at the gym, but after the 10.2.0 update it stopped working and hasn't been fixed.

A much easier solution is to just enable wifi sharing in settings so your computer can mount tour device without the need of a usb cable. This only works with on a certain range though, not unlimited like link (when it works)

Posted via CB10

In settings/storage and access, turn the USB connexions mode to "connect to Windows" and avoid using USB3 port. Should be better ;)

You can also enable your BB to show up on your network wirelessly without the Link. On your BB you just have to set Workgroup name on your network, BB device user name and password and you can access it on any computer on the network within the same workgroup.

Link advantages are the synchronization (if you need it) and ability to remotely access chosen folders on your linked computer as long as the computer is online. Mind you that for this option you don't need to be on the same network to use this feature, you could be using your cell data that's what so great about it.

If you want to establish physical USB connection with your computer to access your phone built in memory without installing Link all you have to do is plugin your phone and it will show up as image mounted disk prompting you to install link. Skip that go to My Computer, right click the new mounted Image and choose explore. There you will find app setup called Device Manager 7. Install it and that's it. Now you can use your BB with physical connection and access both the phone memory and sd.

Here is my Box link

If you can install this then there is a good chance that you can install Link after that as well.
Anyway this is enough to get the USB connection between your BB and PC, but remember it will show up as network drive so dong go looking for it in My Computer but rather in take a look in the Network section

Lets try one more thing.

I assume by crash you mean Restart so after W8.1 boots back go to Event Viewer (Control Panel>Sys&Security>Admin Tools>Event Viewer).
On left hand side there is a panel with a tree called Event Viewer (Local), underneath is Administrative Events, click on it. In the middle plain you should see some error and warning, by looking at the exact time select few logs before the crash and after by holding Shift of course and then go into Actions drop down menu and click on Save Selected Events ...

Share the file with me plz.

A bit more info would be helpful. What is "your computer"?

Windows XP, Vista, 7, 8, 8.1, Linux, MacOSX, BSD, BeOS, Amiga...?

iPhone for me? Scr... ahem Q that! (posted from the latter)

You could ALSO go to "Storage and Access" in your BlackBerry settings. Go down to "Access via WiFi", put in your password and change your identification on the network. Then go to your machine, and using windows you'd click "Run:" type in the ip your BlackBerry is using in the network then type in your login In information.

I know it's not as simple as link but, this way you can access your files without having to install link and without having to plug in and have your computer request to install link.

This is a much better way to do what the title of this blog says. Without having to install and use the crapware known as Link. Been using this way since I got a PB, and again on BB10.

I would say it is more simple than Link, and stays true to the blog title.


Is there any reason it restricted to same WiFI and not over internet (using different networks)?

it's for security only , to access your files you have to put your password in a pops Windows(link or device manager) installed on PC or Mac

once you're connected via link, you can also use she'll scripts and stuff to get data off your device. The folders that are connected in link are browsable in the file system and can be copied to/from using cp for example...

BRON :: a cron-like task scheduler for BlackBerry 10. Http://

Care to share the scripts?

Probably beyond the average user's abilities, but it's a great idea. Link is buggy, and rsync could do a much better job.

iPhone for me? Scr... ahem Q that! (posted from the latter)

If you are at home or just on the same Wifi you can use samba shares on any PC to wirelessly push files or pull files from any BB10 device on your network.

You can also activate share over wifi at the storage menu. That activates a windows sharing server which can be accessed at '\\username' in windows and maybe mac and at 'smb://ip' on Linux (in a samba compatible client like KDE)

Posted via CB10

I've never bothered downloading BlackBerry Link. I've just used Run on my pc, type in the ip of the phone. I prefer it cause it is just using windows explorer with copy and paste or drag and drop. iTunes made me never want to use any device management programs ever again.

They are both on the same level, I guess.

iTunes is horribly restrictive, and Link can be buggy, and lacks fine-grained options.

iPhone for me? Scr... ahem Q that! (posted from the latter)

You can also connect via Ubuntu (12.4)
On your BB10:
Get your WiFi IP address:
(it can be found in "settings -> about->Network" just the XXX.XXX.XXX.XXX (not the "/24" part)
Settings->Storage & Access
Set "Access using Wi-Fi" to "On"
if necessary setup your password.

On Ubuntu:
via the "connect to server" option. (click on the background, go to the title bar select "File->connect to server"
select Secure WebDAV ( https )
username "BlackBerry"
put in the IP address
and your password

and it will connect!

It's called network sharing, only the "simultaneous client connect" limit might put a cap on how many, but realistically, no one would connect more than a few machines on a home or office network anyway.

Does anyone know what the limit is on BB10, or whether there is one at all? Some Windows versions have limit of 5 or 20, if I remember.

iPhone for me? Scr... ahem Q that! (posted from the latter)

Doesn't work for me. BlackBerry Link still shows not connected and my PC doesn't show up in my Z10 BlackBerry Link paired devices list. Probably a wireless firewall issue.

Posted via CB10

There should not be any such thing as a "wireless firewall", if you are still on the same local network.

Just make sure the subnet mask, that funny setting, is the same, and that you're on the same block of IPs, e.g.

If DHCP (auto-IP) does not work, use manual IP settings on your BlackBerry and your computer.

iPhone for me? Scr... ahem Q that! (posted from the latter)

There's a ton of ways to connect to a pc, and they're not all reliable. BlackBerry hasn't done a good job communicating these to the average user - by average user I mean a professional but not an IT expert or enthusiast.

There needs to some clear guidance, half of the instructions in this guidance don't appear on my pc or phone screen

Posted via CB10

Confused at the over complication of this. If you just want to access your files over wifi, turn on wifi sharing then browse to your device form a pc by typing \\ip_or_hostname_of_device\

Just like any other network share. I've never used link for this. Just mount your phone as a drive.

Posted via CB10

The wireless synchronisation and remote access doesn't work for me . I'm not sure why. Maybe for some firewall setting but I didn't find any way how to solve it. I didn't find any help in the troubleshooting section. It is shame because the remote access is really nice feature.

Posted by my Z10

I just use the USB cable and make the phone look like a drive. I rather not open up my desktop to the outside world.

Posted via CB10

I had issues with remote access too. Turns out it was my Mcafee firewall. Got on to Mcafee but no resolution so i un- installed Mcafee and installed Microsoft anti virus. No problem since, working fantastic!

Posted with the brilliance of my Z10

Bitdefender (Internet Security) for example allows fine-grained per application access controls for the firewall, if you need a stronger security program. Can try it for free for 30 days.

McAfee does not allow that? Never liked their stuff. There was a scandal once, when the news dropped it let's the CIA "Lantern trojan" in, and that allegedly they had an agreement. Thanks, I'll pass.

Microsoft Security Essentials can be a bit of a flimsy AV.

iPhone for me? Scr... ahem Q that! (posted from the latter)

Brand name antiviruses like McAfee, Kaspersky, Norton, AVG are just former ghost shells and you should not be using them even if they are free, they are that much trouble.

Transfer files between your computer and device using a Wi-Fi connection
You must set a new storage access password each time that you turn on access to storage using a Wi-Fi network. Before files are moved over a Wi-Fi network, you are prompted to enter the storage access password.
On the home screen of your BlackBerry device, swipe down from the top of the screen.
Tap Settings > About.
At the top of the screen, in the drop-down list, tap Network and make note of the IPv4 address.
Tap .
Tap Storage and Access.
Set the Access using Wi-Fi switch to On.
Type a storage access password.
Tap Identification on Network and make note of the Username.
On your computer, do one of the following:
If your computer uses a Windows operating system, in a Run command, type the IP address using the following format: \\
If your computer uses a Mac operating system, click Go > Connect to Server. Type the IP address using the following format: smb://
Go to the files or folders that you want to copy.
When prompted, enter the username and storage access password.
Drag and drop the files or folders.
Turn on USB mass storage
On the home screen, swipe down from the top of the screen.
Tap Settings > Storage and Access.
Set the USB Mass Storage switch to On.

Posted via CB10

Link and device manager crashes my windows 8 computer. No error message, complete crash. WTH. Any suggestions??

Posted via CB10

This thread is helping me explore solutions which are not BlackBerry Link. Good going Mr. Zeis! ;)

Posted by the inimitable Z10 handheld system

Dear berry, how do I get Skype to work on my bbz10 after the 10.2 upgrade? Every call I try to make I get a message that the call failed.

Posted via CB10