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Crisis Averted - Existing Verizon Customers Can Now Pre-Order Tour As An Upgrade Posted in News & Rumors on 03 Jul 2009 10:59 by Adam Zeis | 
117 comments
The rumors were flying all week long that existing Verizon customers wouldn't be able to upgrade to the Tour. For some reason, Verizon didn't list the Tour on upgrade pages for current customers, and it seemed only new contracts would be able to snag the device. The net was a buzz, and it seems as if Big Red was listening. Existing customers can now head to the upgrade page on Verizon's site to pre-order the Tour. A $70 online discount is applied, as well as any New Every Two discounts if available. Now everyone can now let out a big sigh of relief. Bookmark/Search this post with:
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didnt work for me ... oh well.
VZ is awful all...I hadn't checked this forum first and was online/on the phone for an hour last night before giving up on upgrading.
They didn't even mention the corporate discount issue.
As long as you don't have a Corporate Discount that is. So far 90% of us with any kind of monthly discount still cannot preorder.
Verizon didn't intentionally leave out upgrades, when I called, they claimed it was broken and they were working to fix it.
I called Verizon they said it was an internal error that they're working to fix, and it should be available hopefully soon. And then last night at 10:30 est i pre-order by blackberry tour for upgrade, worked perfectly.
pre-order is STILL not working for me!
I have a corporate discount as well and it wont let me. I think i rather go to the store next week and pick it up instead of having to pre-order it then wait a couple of extra days.
Not working for me, although I have a monthly discount and it sounds like that may be preventing me from preordering mine :(
I never liked Pre-Ordering this kind of thing, I like going to the store, getting it set up and walking out, only after making sure that it is fully working.
That, and I am impatient.
Still can't pre-order the Tour. I have a corporate discount and this seems to be the common thread for people who still can't pre-order.
Same here - been checking since last week.
+1 corporate discount, and unable to pre-order
I just love how existing verizon subscribers can get teh phone cheeper than I can and I WORK for sprint-
lame lame Sprint- you're a retard
i clicked the link n was taken to a page that said did not exist....weird
Another corporate discount here and still unable to order.
Also cannot preorder due to a corporate discount. I wonder if this is an oversight or yet another greed scheme to keep the higher cashflow users coming and alienate the "cheaper" customers.
If "worst comes to worst" I'll just wait til the 12th to order or go to the store.
*sigh*
Yet another one with a corporate discount and cannot pre-order. I think the web sytems department needs to get busy and solve the problem.
Nope. This STILL does not work. Will CrackBerry post about the problem existing customers w/ corp discounts are having? This is a known issue. Why is it not even being mentioned by CrackBerry Official posts?
another victim of the corporate discount. why vzw whyyyyyyyyy!?
Also, didn't I receive a bunch of stuff in the mail saying I was a "Verizon VIP" and had "early access to new phones?"
Now VZW CS is saying the Tour is out of stock, thanks to pre-orders? WTH?
Maybe Verizon VIP is just a bunch of C-R-A-P....since you definitely ARE supposed to have first access to new and upcoming phones.. This is so ridiculous!
i don't have any kind of discount, but i am on contract for 2 years since i renewed my contract last december. can i still do this? it would just renew my contract?
You dont get the 2 year upgrade discount which can be up to $50 and they will charge you about $20 for renewing early. least that is what they did with my wife when she bought the curve a few months ago.
anyone happen to know the price at the store (or the same online?) with the new every 2 discount? tia
looks like Im gonna take vzw customer supports advice and break my storm for the 1yr pricing upgrade
My boss was told to do the same thing i thought it was so funny. :D
Chat Information A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Kimberly
You: Hello Kimberly.
Kimberly: Hi! How can I assist you today?
You: Hello. I read on CrackBerry.Com that current Verizon customers were now able to pre-order. There seems to be some problem however for any existing customer with any sort of corporate discount on the account. Is this true?
You: I want to pre-order the BlackBerry Tour 9630, I do not have to upgrade my phone...I am willing to pay retail. But why will it not give me the option to even select that phone?
You: If I call telesales will this work or will the fact that I have a corporate discount on my account prevent me from pre-ordering the phone?
Kimberly: Yes! this is true
You: Why does Verizon do this?
You: even if we are willing to pay full retail?
Kimberly: Yes! you can contact Telesales for assistance, it is a site issue, that
Kimberly: we are working on. I certainly apologize for the inconvenience.
You: So despite the fact I have corp discount on my account, I should not have a problem pre-ordering through telesales?
Kimberly: Hopefully, that is correct.
You: Wait if it is just a site issue..it should definitely be pre-orderable through telesales? You don't know for sure?
You: I'm sure you've had this question from many, many people
You: Many Current Verizon subscribers w/ corp discounts are very upset
Kimberly: I am only online, I am not aware if Telesales are having issues. You are the first today.
You: okay
Kimberly: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day!
Chat InformationYour chat session has been ended by your Verizon Wireless online agent
Sorry CrackBerry.Com...the crisis has YET to be averted. What is going on with Verizon's barring of people with corporate discounts from upgrading and pre-ordering the BlackBerry Tour. Crisis FAR from averted!
They walked me through all the methods I've already tried. No luck. Now they are saying they will take this offline and follow up with me (today).
At first, they tried to say that "no one is able to pre-order online or via telephone." Convinced them that this was BS.
Finally got them to understand that folks with VIP/Corp Discounts were their best / most loyal customers, and we're all feeling a bit screwed over right now.
Well don't forget Government Discounts as well. But like I said before, I like walking in and buying it in store. I will just hope one of the shops around me will have some in stock when I go in a week and a half.
I successfully pre-ordered last night. As far as I know, I have a corporate discount that applies to my monthly bill. I received a confirmation email with an order number and everything.
The good fight in getting Verizon to allow us Corporate Discount customers to upgrade is not going so well. I am talking to everyone at Verizon that will talk to me and am getting no where. Please Verizon don't alienate us! I want to stay with Verizon but they are making a tough case why I shouldn't jump ship to Sprint......
I noticed 4 reviews of the Tour on the VZW web site. I'd like to know what experiences those are based on. hehe
One review was obviously meant for the Ozone and the other is just a speculative review based on what the author read here on CrackBerry.com. The other 2 appear to be legit as some people have had this device for a few weeks now.
Please wait for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience!
A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Stephanie
Stephanie: Hello. Thank you for visiting our chat service.
May I help you with your order today?
You: Hi - I'm trying to pre-order the blackberry tour, however, it doesn't show as a phone for me to upgrade to
Stephanie: You have to wait for us to start selling the phone and it is not on pre-order.
You: :(
You: That really sucks...
Stephanie: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day!
Your chat session has been ended by your Verizon Wireless online agent.
I signed up for the email alerts to tell me when the tour would be available. I received an email about 9:00pm Thursday night. Logged on to my computer shortly after and preordered. Got the confirmation email of my order about 5 minutes later, and I do have a corporate discount....
What good is getting aggravated over preordering the phone when I can just be patient for another 9 days (hell, we've all waited 7-10 months already) and order/purchase it once it's released? I'll probably go against my own wisdom and continue trying each day, just to see if I can find success with a Corporate Discount, but in the end, the result will be the same: one way or another I'll be using a BlackBerry Tour before the month is over.
Same corporate discount, same problem... once we can get ordering, we need a "how much did you pay for your tour" forum.
If we go in on the 12th and buy it in person, will the same discounts apply? So will it be 150 for exsisting customers?
still not working for me :(
Still doesn't show up for me
Probably because I'm on a corp discount plan
It finally worked!!! Thank you Crackberry for updating me on this. My poor hubby has been using my old 8830 and waiting for this! Now let's see if they really ship out when they're supposed to.
Leaving the discount aside, are we able to pre-order the Tour at an actual VZW store or is the pre-order only online? I'm currently under a family plan, but I will probably be moved to a different plan. That would probably make it complicated to do this online.
Got mine for $99 by pre-ordering online and getting the "new every 2" discount. Supposedly, if I had waited to purchase in the store the lady told me it'd be full price $269, and then I could apply the new every 2 discount (so $169 purchase price). The online discount was 70 bucks, so for those of you not certain about whether or not to purchase it in the store, I'd say it's worth it to pre-order online and save yourselves some money.
Can you please go step by step on how you were able to get it down to $99
i.e. What web site (because a bunch have been thrown around), where you click... etc
Thanks!
there's a 70 dollar discount for the phone, minus 100 for new every 2. No magic, no secret website.
So I tried to upgrade to this phone back on June 30th. I asked the person from Live Chat if I was able to do so, he said yes, and he prompted me to order it, I told him its asking me to open a new line and such, he said "go ahead, customer service will remove that for you, and you will get the phone" so I did. And now I am stuck waiting for the package to be shipped, so I can "refuse" package, and hope that they can cancel all of that mess.
It took them over 2 hours to tell me it wasn't available for upgrade yet. I am so pissed off. I really want to take advantage of the -70.00 online, but after that ordeal, I don't know if its worth it.
I got mine the second it was available for upgrade preorder woooooo i can't wait
I'm a Corporate Left-out. /life
I've been playing with the darn Verizon web site for three days . . called CS and even called a few stores. The stores tell me that they'll take my name and will hold a tour for me as long as I show up at 9:00AM the day of release. That seems to be the best I can do.
So much for my 20 years loyality and the fact that I'm a VIP! How frustrating!!