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The results of CrackBerry's BlackBerry Mega Survey are in! They served us well on our trip to BlackBerry HQ to help share the sentiment of the CrackBerry community with BlackBerry, and now it's time for us to follow up with the results for our readers.
Instead of just dumping all of the results from the 41 questions we asked in one shot, we're going to bring them back to the blogs piece by piece along with some analysis. It was a BIG survey and the community put a TON of effort into it, so we're going to steadily work our way through it as the responses deserve that kind of dedicated attention.
We're starting things off with BlackBerry Z10 and Q10 owner satisfaction, as this is one of the questions I really wanted to see where CrackBerry weighed in. Rewind a few weeks to Apple's iOS 7 unveiling at WWDC, and you'll remember the slide Tim Cook displayed which showed BlackBerry in last place on the scale for "very satisfied" customers, coming in at 32% as opposed to 49% for Android, 53% for Windows Phone and 73% for iOS. With BlackBerry 10 new to market, I firmly believe (though it wasn't disclosed) that Apple was stating BlackBerry 7 satisfaction numbers here, so I was curious to see how much things have progressed for BlackBerry 10 phones.
The results are in from over 4,500 hardcore BlackBerry Z10 and Q10 owners (you know CrackBerry readers don't hold back on what they think), and you can dig through the results below. Beyond just the overall level of satisfaction, we also broke it down by a number of different categories, and have also compared the results of Z10 owners with Q10 owners.
Key takeaways from the survey:
Check out the detailed results below, and be sure to sound off in the comments with your thoughts. Overall, it's a pretty positive story, though there is clearly room to keep working and improving!