CrackBerry Live: We talk BlackBerry with ING DIRECT Canada

By Adam Zeis on 18 May 2013 08:10 am EDT

Chatting with the BlackBerry Achievement Award winners, we took some time to talk to Vinay Venugopal who is the Director of IT Strategy at ING DIRECT Canada. A winner in the category of Putting Customers First, ING makes it secure and easy for customers to conduct transactions using BlackBerry 10. The app allows for easy banking that includes "orange alerts" and even integrates with the BlackBerry Hub,

Vinay explained how BlackBerry is used throughout ING as well as how it helps them give amazing service to their customers.

Read more on the BlackBerry Achievement Awards




I wish TD bank would release an app got bb10.

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Come on RBC.... wake up! Where is my banking app for BlackBerry 10?

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That's great but they should tell french ING to make an app too

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ING Canada has been great in supporting the Blackberry platform. Congrats!

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ING is amazing. I'm seriously considering porting my mortgage over just because they are that awesome.

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ING is great. However, at the beginning of the year, Capitol One took over ING Direct in the US (and renamed to Capitol 360).

I'm not sure how I feel about that acquisition. The idea of a company whose motto was straight up counter-culture to financial institutions, "Save your money", being run by a company who sells sub-prime credit cards makes me wary. Kinda sad that a motto as direct and helpful as "Save your money" is actually weird and different (or more directly put, unprofitable) for a bank these days...


ING app and customer service are excellent as usual. I use the Orange alerts and app to keep track of everything.

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How does it integrate with the hub

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1) ING Direct was a great bank, bought out by Scotia Bank here in Canada and it's been downhill since then.

2) ING Direct app does not integrate with the hub, i've had the app since I bought my Z10 and I have not once seen in integrated to the hub.

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Downhill how?

Scotiabank promised they would leave ING alone for 18 months and so far I have not seen any changes on the Thrive account side.

They also have a mobile app which is more than I can say for the other big banks.

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Customer service has taken a serious turn for the worse....

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ING also has an app for Windows Phone. They get it!

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Where is the TD app mofos.

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