Weekends need to be longer. I think that's something we can all agree on. With that out of the way, it's time for another From the Editor's desk here at CrackBerry. This week I don't have much to say about BlackBerry specifically that hasn't already been touched on. Instead I'll be focusing a little on the great community we have here at CrackBerry and realistically stealing a bit from my colleagues at WP Central and Android Central.
Since taking over as Editor in Chief of CrackBerry I've been reading through a lot of comments and forum posts with suggestions of ways we can improve CrackBerry for everyone. I want to know what we can do better, what we can improve, and what it is everyone would like to see from CrackBerry over the next few months and in the long run.
It's something I've always been involved with but given my new position I can actually address some of the concerns better now. In reading over the comments and feedback I'd like to offer my own insight on some things that have come to light for me. It's in no way an exhaustive list but it's just a few things I'd like to mention.
Stop it with the stupid help and how-to posts! - Often we post How-To articles. These are for people who just picked up their first BlackBerry. These articles are not for our veteran readers. Please do not disparage them with the "We already know this!" and "Really? You need to write this?" comments. The longer answer: If you go on Bing or Google, you are often asking a question e.g. "How do I…." If you do that with BlackBerry questions and CrackBerry is not the result you find, we have failed as a site. CrackBerry is not just for enthusiasts. We want to serve the new person too. We're not going to change that. We're here to help everyone who needs it. In fact, it was part of our mission when we launched CrackBerry back in 2007. If you don't like those articles? You don't have to read them.
You need to do more Enterprise posts! - I agree. Given the direction BlackBerry is taking, we do need to cover more of the Enterprise things. However, there's a fine balance there that needs to addressed because the majority of our readers are consumer based readers. So no, we're not going to turn into an Enterprise site over night. We're going to continue covering new consumer apps, both native and Android, and everything else that is consumer based -- but we'll also be improving our Enterprise coverage. We'll have more on this later, and will be looking for folks interested in writing about Enterprise content.
WTF is the CB10 update? You guys don't care! - It has been a while since we pushed an update for the CB10 app, and we know this. That said, we've not given up on the app or anything silly like that. In fact, we're all testing a new build right now as you might have seen on my BBM Channel. The change log is extensive thus far, so I'll save it for a dedicated post when we're ready to roll it out. Will this update cover everyone's problems with the app? Probably not. But again, it's a pretty hefty update and it's coming soon so there's that.
Do something about these stupid FIRST! posts! - If you post "first!" or any variation on this site, you are automatically hated by everyone else. This is a fact. Do not be that person. First, your comment going forward is going to be deleted, so it is a waste of everyone's time, and second, this is literally the most idiotic thing you can post. Stop it. On top of that, you're contributing to derailing the comments. It's annoying.
Get rid of the trolls! - We're the largest BlackBerry community on the planet. In reality, that makes us a target for people just looking to disrupt things. Over the past few months we've gone to great lengths to clean up the forums and get rid of a lot of accounts that were created to just cause chaos. That clean up effort continues right now. Our moderators are hard working volunteers so please, if you come across something that doesn't belong, use the report post function and the mods will get to it ASAP. At the same time, please do not call people 'trolls.' Nothing good has ever come of it. The accused have never had a sudden revelation, falling to their knees and begging for your forgiveness because of your label. A troll is also not someone whose opinion you happen to disagree with; or who is unhappy with BlackBerry. We can disagree here, and we encourage debate. Keep it friendly. This name-calling goes for 'fanboi' or whatever other spelling you want to give it too.
You folks are biased and hide the reality of BlackBerry - I find this one especially funny because really, the name of the site is CrackBerry. Perhaps Kevin cleared this up the best. 'All of our sites are arguably "biased" by definition. CrackBerry is biased towards BlackBerry, just as iMore is to iOS, Android Central is towards Android, etc. Which by the way makes us completely unbiased, as you know coming into our sites what our positioning is. Bias is a problem when you have a site who claims to be unbiased blatantly pushing their own bias.' Are there times we opt to not write some depressing news or that Bob whatshisname got laid off? You bet. But it's because our readers (for the most part) don't give a damn.
WTH did you post that negative article? Some fan site you are! - I feel this is an important one for a few reasons. Over the course of CrackBerry we've posted some articles that were negative (or at the very least perceived as negative) towards BlackBerry and in some cases, even I didn't agree that they should have been posted. That's neither here nor there now, but I do want to address it because I've taken a lot of time to ensure some of that similar stuff never gets posted again, simply because CrackBerry readers don't want to see it. I heard you loud and clear. However, that doesn't mean we're never going to post something that could be perceived as negative ever again. We will always be a spot to point out things that we believe BlackBerry could be doing better at, be it marketing, the implementation of the BlackBerry Android Runtime, or the fact that BlackBerry 10 contacts still needs some work. This is important because if no one ever tells BlackBerry what's wrong, then they'll never know the things they need to fix to keep their customer base (Hey, that's you and me!) happy. I highlight this because as BlackBerry 10.3.x is soon to roll out, we're going to be looking at what's fixed, what's improved, and what's still possibly broken and letting BlackBerry know the sometimes brutally honest truth. It's not going to be us 'hating' on BlackBerry; it's us wanting them to succeed and improve upon the things that are important.
Anyway, I'm sorry for such a long post yet again. But I feel it's important for you guys to know that I see all the comments, read a lot of the feedback, and take it all under consideration, especially if it's things I can change for the better of the community. Some might even say that's a fault because at the end of the day, I know I can't make everyone 'happy', but I sure as hell try when it's possible to do so.
I also think it's important to note you ALL make up this community and without you all here taking part in the forums, reading the stuff we put up, engaging in discussion, and so on, there wouldn't be much to CrackBerry at all. Plus, most of us are all here for the same purpose and that's to share our joy of the product BlackBerry offers. Be good to each other.