Nothing expected, nothing needed, just keep the service up and running.

BBM teeshirts (or RIMpire stirkes back ones) :)

helps build brand image - advertising - and appeases people.

I want a stronger battery and a better camera on the 9900!

None. Do you ask your car maker for reparations when you have to take your car in for service? People need to relax!

I dont expect anything, because things happen. I feel RIM worked really hard at relieving the issue.

BUT a credit in AppWorld or service discount would be nice :)

A free bumper case because the phone couldn't make calls...oh wait, BBs still made calls through the outage.

For them to release OS 2.0 for the playbook on Tuesay October 18th. That would make me happy enough.

QNX phones out beginning of 2012

Keep the service alive! But in fact, a Credit on App Store or a voucher of 50$/€ on my next blackberry.

Like that, i'll buy my 9900 for 419€ ASAP!

I agree. Nothing is owed to us from RIM, keep the servers up, that's all I want. If they really wanted to do something for everyone though, as mentioned above a small credit for AppWorld wouldn't be frowned upon.

I expect the whinners to leave BB and go elsewhere.

Nothing - happy with my BB again!

I don't want anything but I do want to support BlackBerry. Is there a place we can buy a T-Shirt with the BlackBerry logo?

This issue was bad for RIM and there is no question about that but it just confirms how much I've come to rely on them and how terrible life without them is.

Any ideas on where I can buy a BlackBerry t-shirt?

OS 2.0 for my playbook :)

I don't really expect something, nor do I feel entitled to something, but I feel that a simple credit to everyone's app world that was affected would probably cheer alotta people up and may help to save customers. That said, I do not feel entitled to anything because I know hardware malfunctions happen and there is nothing that can be done about them sometimes.

Nothing.. shit happens, and not everyone is entitled to compensation. I was never completely down, email was slow, I took advantage of it. I love RIM, they've had enough bashing. Asking this question on your home page only invites more of this behavior.

50$ rebate for my iPhone preorder ;)

1) Let people touch or take home the QNX development phones.

2) One month free of BBM Music (if that's only US, then figure something out for the rest of the world)

3) Release your cloud management stuff ASAP and make it free for developing nations.

I don't expect anything. It would be nice if they posted blogs about how they're going to prevent such a failure in the future. Use it as an example to say "here's how we're going to prevent this and improve service if it happens again." At least customers will know they're doing something to prevent a big outage like this.

Trying to be realistic, I think it will be a small app store credit or maybe a free app from one of the dev's they purchased?

I imagine if they had BBM music up and running we would all get a free month.

The QNX phones coupled with innovation.

Just keep the service up and running :) RIM ROCKS!!!

Free Blackberry T-shirts like the one Mike L was wearing with "RIMPIRE strikes back" on the back!

Nothing really expecting anything in return. I do suggest RIM have a better strategy in having a second or third back up plan in case one of the switches were to fail again. RIM has taken it from all sides this year and this does not help, just glad service is back up.

Don't need anything. I got thru "the great outage" fine by using my playbook bridge browser.

Ya something in AppWorld would be nifty. Discount or credit or something like that.

How about an app certifying "I SURVIVED the great outage of 2011!" :P

Nothing needed, but an App world credit I think is a great PR move.

BBM groups for PlayBook. Released NOW.

:)

i'd love to finally have responsive customer support that would give me a DEFINITIVE answer on why some apps such as BlackBerry Protect suddenly became unavailable in the UAE

this honestly bugs the hell out of me
more info: http://tinyurl.com/3vobacu

What I would like is for RIM to have someone full time reading and dealing with the Crackberry community (or at the very least channeled through a CB member like Kevin) where we, the core and hardcore users can give them input on what we want to see in features, styles, updates, flaws, etc.

Also, this would serve as a forum where they can poll us as a form of market or upgrade research for their new ideas in the works.

How about giving out a $100 rebate on a Playbook purchase? That way you go to the retailer who has them already discounted $200 and you get another $100 off. That would definitely move some playbooks.

Maybe some free Appstore credit and how about release of the OS 2 for Playbook :))

kick @$$ at devcon is enough for me

From a marketing point of view I say they give everyone 1 free month of BB music sub. Some will be happy to get to explore new music etc. Others would get hooked and it'll open up a new revenue stream. Sony did that with PlayStation plus subs for 1 month when pan was down for a month and its a free service

OS 2.0 for my playbook and im happy. just glad to have my bbm back!

Poop happens! Just keep working on the updates for the play book!

I don't expect anything either, except the continued service and support of RIM. They owe none of us reparations as computers break and RIM was on it as quickly as we could expect anyone to start dealing with it. Sad thing is that if RIM did give something, such as an App World credit, then some people would complain that the credit wasn't big enough, or they should have given a credit to reduce the cost of a new device, or they should have paid everyone's cell phone bill for a month, or...

I agree with the sentiment that "stuff" happens and I'm glad it was just a day that I was out.

That being said:

1) Most important is a sincere commitment that steps will be taken to mitigate service outages in the future.

2) Small credit towards appworld would be nice or an extra month or two free on BBM Music when it is released.

3) Extra swag at Dev Con.

How about a free app from what comes out of DevCon next week. That would be nice :)

I expect nothing in compensation.

Wow where are all the Trolls? o.o I'm surprised so far. Just gotta give em time i guess.

A rebate on an os7 phone to giver users an incentive to continue using their services!

To be honest, I don't want or expect anything from them. I'm tired of people having their hands out for something whenever something like this happens. All I want from RIM is for them to continue moving in the right direction as far as handsets go and create more apps for the app world.

Get the Verizon NFL Mobile app working on our OS 6 Hybrids! LOL!
The fact that my LED is blinking again is payment enough.......

I work in IT, outages happen all the time, and thinking BB services are generally up and on 24/7, I just don't care if I missed emails through my phone for less then a day. I even called a few people I would normally bbm! I would take anything they are giving but simply do not expect it.

i dont expect anything. But it would be nice to see them launch BB movies snd give all their customers 1 free movie

What is needed is for them to fire the useless co-CEO's and management of the company. Get some great leadership in and lead the company back from the brink.
That would work for me.

I don't expect anything, I am happy with just getting the service restored. :) Nonetheless (xD) I could think of three things for me from which they could decide: (1) OSv2 for my PlayBook on the day next to DevCon (2) App World credit, and finally (my favorite), (3) Sell unlocked Bold 9900s so I can buy one and use it on ATT!! -.-

Like I said in the Conference Chat:

App World credit would be better than anything else for a number of reasons.

1) DevCon is coming up. If you're going to spend the money, why not route it to the people you need most in the long-term?
2) It would be more noticeable to the customer. $5 off next month's phone bill could go unnoticed; searching through App World for my free or discounted app certainly wouldn't.
3) Some people wouldn't spend it, reducing RIM's costs.

How about BlackBerry Walet for my 9930? I miss this app more than any other!!

Nothing from RIM but def from the media tho, take some of the spotlight off of RIM for a minute and talk about issues that some iusers where having yesterday after upgrading to ios5 and migrating to iCloud and just give RIM a break

Credit in App World is a great idea!

I would like to see a bold 9900 at at&t so i dont have to get an iphone. :D

playbook OS part deux.

The only compensation I would be happy with is the firing of the two CEO's and replace them with people who can actually manage and direct a company in the modern age.

I'll gladly, graciously and gratuitously accept a complimentary Playbook. :D

I think reparations for this outage is ridiculous. I'm just glad RIM is still there, at 99% uptime, and thankful my choice in mobile phone technology isn't limited to the unsecure google platform and/or the dead guy's platform.

i dont think we need anything..... im happy its up and running...if someone wants to send me a free bbm T-Shirt feel free i wont turn it down, i dont pay for blackberry services its free with my tariff so i have really lost anything...i actually enjoyed the quiet time lol

I swore I would never do drugs or become addicted to anything.... Thanks RIM for making me a liar, I can't put this bitch down lol

Reparations might be proper if your smartphone was the only communication device available but IT IS NOT. Blame yourself if you don't have an alternative available. People have multiple ways and devices for receiving and transmitting digital data. Get over it people. This was a minor disruption. No backup plan is foolproof!

Don't really expect anything. Wasn't that big of a deal. The media made it sound like a HUGE deal. Like Apple and Droid are perfect 100% of the time.

This is the first major outage that has effect me in the 4 years of owning a BB...thankfully all has been restored and hopefully it won't happen again!! I do agree with the masses that an App World credit would be a nice 'thank you for being patient and a faithful BB customer'! LOL

at&t bold 9900.

This outage made me realize how much RIM and BlackBerry means to me in life. I am very happy with my BlackBerry 7 Bold 9930, which I recently purchased after switching from ATT and upgrading my device(from the 9700).

RIM for life. Keep the updates coming. Woohoo!

Orange UK is reinstating customers with £1 credit, despite the fact we only pay £5 a month for the service. I can't moan.

A free 12-month subscription to BBM Music once it's live would be a nice gesture...

I'm just happy that everything is back to normal again, but a SERi0US talk w/Alltel about releasing the Bold 9930 immediately & a credit towards next months phone bill would be AWES0ME ! :)

I personally am just happy that they were open and honest with what the problem was and that they were able to restore service to everyone. But if they really want to give the customers something besides reliable service than I guess I could take a credit for app world, that just might make me even more pleased :D:D:D:D

Plus they wouldn't really be loosing any money, plus the developers would also reap the benefits for this so called "Disaster". lol

Again I'm happy to be bbming again :D thanks RIM for the amazing conference this morning, it really helped me understand the issues at hand.

BB4LYFE

Appworld credit would be nice, or a shiny, rim-designed theme :)

How about an upgrade coupon/voucher good to upgrade to a newer model BlackBerry? It could be a mail in rebate similar to the Back to School PlayBook program that ran last month.

That would be a win-win situation.

It started out as not in RIM's control but they are working on it and should be resolved soon! However Apple releases new software and it crashes they're system there fault for not better control. Microsoft releases Mango and it goes better then expected. So somethings you plan for and it goes good or bad this is life we all need to look at the big picture it wasn't RIM's fault they had what should have worked in place then it didn't work saddly not what RIM wanted but it happened and the CEO's have even come out and address the world what they are working on to get us back up. I say keep up the work RIM you are doing what can be done with what you have and it will come back.

No reparation needed, no system is infallible.

I think some kind of credit on a new BB phone or tablet would possibly help with people who are considering leaving the platform. The best thing they can do is to make sure this doesn't happen again and start living up to delivery promises.

Force AT&T to release the Bold 9900

umm well a new 64GB playbook would be cool
but really even something as little as a credit in app world would be very costly to them,

Problem happened, problem solved rather quickly given the size of the issue.

What i think RIM should do instead of giving credit is perhaps release an anniversary official new Theme for all phones, or simply get ther dev rolling on giving as something as simple
as say... a New Theme Builder?

I don't expect anything. In terms of what they could offer, I can't see anything that would be affordable for RIM... In a way, I kind of feel sorry for them.
Anyway, keep things up and running and I'm still the loyal happy customer they had before.

I got a $25 credit on my wireless bill. That's fair.

I agree with most people, nothing.. But RIM needs to keep up! They have fallen behind apple and android pretty bad lately, and instances like this don't help at all!!!

Problems happen. Just get it right in the future.Hopefully they will learn from this problem and make sure it doesnt happen again or find a least find a faster fix. Also i thinking being communicative to the customers is a good thing as well. But i dont think we are owed anything. As for the car analogy someone gave....it's not the same. Phone calls and sms were still working so it is not like your phone was totally unusable.

Sometimes technology fails, get over it. I want or expect nothing.

With an outage of 3 days for Business and Consumer, there is to be quite somethings we should demand from RIM to regain the trust.

They first need to give us a Plan of Approach on how to tackle the expose vulnerability of the infrastructure and followup with the execution of it and communicate this clearly to the public.

In the mean time it's quite certain businesses have been impacted and lost money due to the disconnect.
We have become depended on a proper service and there are already enough parts in the infrastructure chain that might cause a disconnect, but as the Prime supplier of the solution, it should never be their own core infrastructure. I don't expect failure proof systems and able to handle all errors, but I do expect those failures are properly handled and the right bulkheads are in place to mitigate a situation as has happened this time.

RIM needs to win the trust and show they are truly committed to improve.
reaching into their own pockets to provide use with some solace in the form of making some great Apps free for a period of time in App World (both for BB and PlayBook, paying for them themselves) isn't such a bad idea and works both ways. It stimulates the app market and allows users to connect to great applications and enjoy their platform more.

-- A running geek physicist aikido-ing his way to creating innovative simply mobile experiences. --

Have a great day !

Jonathan Kopycinski
MrKsBerry@Blogspot.com
app world credit

How abut a BBQ at Jim's place?

But in all seriousness, I was down for 1 day. 1day/30 days= 3% of my monthly BIS fees (what ever they charge carriers) so probobly like $0.17 in credit. Or an extra patty on my burger at Jim's Place!

How about they bring flash to OS 7 and we call it even?

I want sharks with fr***in laser beams attached to their heads. I don't want anything from RIM.

These things happen. I am loyal to their fantastic brand. :)

9790 available for purchase on RIM website for $349

That's easy. 12 months free subscription to BBM Music. That way everyone wins...

Well, what did Google do when they had their Gmail and Google apps outages?

Seeing Mike give out a statement was all I needed. Being open and forth coming is all people ask for when there are issues.

If a network is up 99.9 % of the time, people blow it way out of porpotion when the 0.1% occurs.

LET'S JUST NOT LET IT HAPPEN AGAIN!!

Nothing Wanted or Needed.

they owe us nothing...just keep it running smooth... but one thing that would be extremely fair on both sides is just give us a firm date on when OS 2.0 will be out. They owe it to us early adopters who paid full retail when they came out day one...and all we ask is that they grow some b*lls and just come clean with a firm date so we have something to look forward to. Give us that and everyone will be happy and will completely forget this ever happened!

I don't want anything, especially after having an android phone that needed to have a battery pull frequently to magically fix email issues. I love my BB 9930 (and my old 8330) should have never left BB! One day of issues is fine when it works great every other day of the year!

Well I will be more than happy if the services gets up, but to make me more happy dont charge me for data on the 3 days when i could not use it.

Credit for 1 application in appworld, like Sony did.

Agree - I don't think they need to necessarily give us anything. A $5 credit in AppWorld would be more than sufficient. But that's going to cost them a lot of money that really would be better spent fortifying their infrastructure - I'd prefer they do that in all honesty... $5 times 70 million subscribers is a lot of money that could be used in better ways. Product development... infrastructure support... OS upgrades...

Early OS 2.0 release

don't know if this has been posted yet, but apple's OS5 release caused a LOT of problems for my friends. apparently their server crashed bc so many ppl were downloading it.

a few of my friends lost everything because they weren't able to backup their data before the update.

Wasn't really expecting anything. $hit like this happens. However, if they are offering: App World credit sounds good...Gameloft games are awaiting on my PlayBook.

I just want RIM only.

The next time something like this happens again, RIM will @ least attempt to communicate more effectively with me about what is taking place. As a customer is that too much to ask for?

I'd like to see a deal for all BB users on the next BBX/QNX super phones. Say, a few bucks off?

Or six free months of BBM Music

The RIMPIRE

If I could get anything it would be to have them put UMA on my damned 9900! As a consolation, an App World credit would be a nice gesture. It would also encourage people to actually use App World. I am always amazed at the number of people with BlackBerries that have never even ventured into the App World. No Poynt, no weather, no Score, etc.. They don't know what they're missing.

Whether this is ever read or not will be for the masses to decide. RIM has done nothing but trying to improve its company in the past few months as it has been taking hits from the left and the right about its poor market share and its poor advancement over the "other" phones that are being released. RIM has tried hard. They try to offer what their loyal customers want. They do not think of what will sell best at what wireless provider, they think of what their loyal customers need. In my opinion, I think they have done nothing short of satisfaction.

Two years ago when I first got my Storm (the day it was released), I was the happiest man alive. After having 4 replacements (that is not a complaint, more a statement proving verizon stands behind their one year warranties =])just to get the screen to click right, I had realized that maybe RIM just had not thought that design through. I simply wanted a fix to a small problem. Verizon fixed it and RIM backed them. I switched to a Tour 9630 in February of 2010. While I loved the touchscreen, functionality, capability, and sheer technological advances that other phones had not had (at the time), I needed a keyboard again.

*sidenote, I have never thought about switching to an iPhone because I cannot take a full touchscreen.

Since I heard of the 9900 design, all I wanted was that 9900. It was everything I wanted--a keyboard, a touchscreen, WiFI (!), and a lot of onboard memory (which still confuses my brain). I am pleased to say that RIM has done nothing short of satisfying my every need. Although yesterday was a bit tough without BBM and email, I still was able to call and text, which is the most important function of a phone anyway, right? I have a portable computer, most call it a laptop, and that was very useful in reading emails. So with a 9930 and a MacBookPro, I was able to keep my business open and running.

To ask for anything from RIM would be a huge insult coming from my end. RIM has done nothing short of satisfying me. When Verizon has an "outage" or a faulty service interruption, I never expect anything from them. All I expect is for the problem to be solved.

I say we get a $50 credit to the BB app world. Come on RIM...DO ITTTTTTTTTTTTTTT...

Make playbook $99 for all those affected by the outage.If HP can do that, they can do that, besides they have tons of them anyways. That would be a nice toy for a lot of ppl.

And they get to promote the qnx ecosystem and attract more developr right before devcon that way.

A QNX phone and BES to BETA wouldn't be bad. :)

Stability at the forefront, another outtage like that and I'm gonna loose my fondness of blackberry.
When sony/ps3 went down all users where allowed a few normally paid for games to d/l for free. I would expect somthing similar, so a credit or a selection of normally paid for apps/games made available for free :-)

Seriously? Compensation? I'm satisfied if RIM makes sure this type of problem does not happen again. Why do people nowadays think that a "service failure: automatically qualifies them for compensation? What a bunch of self absorbed, silver-spooned, materialistic, leeches.

Free iphone

This is one of the reasons I left. How about giving the faithfuls a new 4gS. No outages here

Release OS 2.0 for playbook this weekend, or a free iphone.

Nothing expected, outages happen :)

would love to just see RIM learn from mistakes. open communication, keep service up, and maybe a backup for the backup for the backup ;)

Free BBM music for 6 months or a year... That way everyone will get hooked and won't be able to give it up!

They should now make an announcement that their backup system has a backup system, and that backup system has a backup system.

Ideally I would know if the service goes down, maybe have a notification system with the phone providers to send a text saying BIS is down will be notified when service is restored? that way I am not frantically waiting for a magic email or a bbm to come through to realize it is restored.

and a credit in app world would be nice

At least they communicated fairly well with us this last 48 hours.

Add sync for Documents To Go 3.0 to desktop software!!!!!!!!!!!!!!

A couple of hookers would be nice :) if not 2 days of free internet would do for both my Contract 9810 and my Pay as you go 9800

I would like them to set aside a few dollars for each customer affected and invest those dollars in making sure the outage will not happen ever again. As for those who feel are entitled to compensation I say:
1. sh*t happens
2. while RIM should have made sure the back up systems are working in case of an emergency, see #1.

A BlackBerry black shirt will do me fine :)

I have had so many "RIM issues" in the past 6 months, that honestly, I'd just like them to say what happened, how they're going to minimize it, and how as a customer I am being compensated... make a fee adjustment, application credits, complimentary month of service etc... doesn't matter. I really just want to no longer be waking up wondering if my BB is working or not.

I agree with the majority on this one... Nothing expected, nothing owed... RIM did what they could to get service back online. My BB is for my personal life, and missing about 24 hours of service (I'm in Canada) wasn't the end of the world. I still had my Playbook and my laptop to stay connected with my networks.

For those with small business that rely on BIS as a mission-critical component, this outage sucked big time, surely. But, I do think that small ou home business owners are generally very able persons who are accustomed to thinking on their feet. So they probably managed to get through this outage without much damage. But THEY would be the ones entitled to get something from RIM... We'll see how it goes.

I'm happy to see that RIM was much more open about the outage than from earlier instances. Refreshing. Some people still think that's not enough, and it probably is not. But the important thing I see here is that RIM is changing. Bodes well for the future, I think.

Credit on app world would be so cool, cause I don't have a credit card so can't pay anything:( so credit would be so cool

If they've finished the repairs to the system, they can finish the playbook and get some decent apps at a decent price

They should take a leaf out of crackberry's book and reduce all prices on appworld by 10% over the weekend, but do it by reducing their cut of the fee so devs don't lose out.

Kevin, why in God's name would you even bring this topic up?? Did you really just want to see how many people were going to b*tch & moan about I want this & I want that and RIM should give me this. I mean really, your PHONE still worked, you could still make CALLS! People need to relax, what do they owe you? They owe you a phone that works, hmm, seems like they fixed the problem so you got it, a phone that works, you're welcome. I don't know many companies who release videos basically saying "Our Bad, something happened & we're working to get it straightened out." I mean how many vehicles get recalled & no big-wigs step up & release a video talking to their buyers. I'm done, me, my 9700 & my 64GB Playbook are going to continue to wait patiently for OS2 to be released & then watch a bunch of people on here STILL complain that it's not enough because some people are never happy!

Not looking for anything but chuck us a new leak along with rumored new twiTter and badly needed new app world will be a very happy chappy !! Outage is acceptable 3 days outage is not on

RIM had an accident, they acknowledged this, and worked like crazy to fix it. They essentially could have said nothing, and took a helluva lot longer to sort this issue out, but they did the right thing and busted ass to make sure they took care of the situation. All of the people on here that were crying about switching are way to sensitive. I understand certain features were down and this caused inconvenience to people (myself included), but in the grand scheme of things RIM did something that it might have taken other companies/carriers weeks to correct. I appreciate the hard work they put in to resolve the issue and thats good enough for me. I think bringing up the topic of reparations may not be the best idea, but if its that necessary, then I would have to agree with the BlackBerry App World idea. It would "force" people to interact with App World, and get a boat load of apps into the market. Who knows, it might start a fire under App Worlds buttocks and it could turn out to be a great thing, not only for RIM, but developers, and consumers who want more apps. Just my 2 cents...

I don't expect anything from RIM on this outage. Stuff happens! I would just expect that they will take the necessary steps to avoid this from happening again.

I am a little sore about having payed the early adopter tax on the Playbook though. Can we get OS 2.0 and kep updates earlier or something? After all, that would not cost RIM anything and would make early adopters feel like that extra $200 bucks they shelled out got them something.

Credit in App World would be nice. I doubt RIM will want to give discounts to everyone for a New BB. Tho it would be nice, That way you upgrade all your users and sorta convince them to stay.

Just came back to BB from Droid and this happens. Glad to be back! It was actually kind of refreshing not getting my emails for awhile:)

I don't want or expect anything. But it would be cool to get a T shirt (or the opportunity to buy one) like Mike L wore. On the back it would say, "I survived the outage of 10-12-11!"

The 2.0 update for Playbook! too much to ask?

I would prefer that RIM take any budget that they would give to users and instead hire a totally new marketing agency and/or staff (especially PR) so they can stop getting bashed when bad things happen and start controlling what's being said in the marketplace. It seems like their PR staff is at least helpless at most clueless. For such a great product they really need to create more positive spin, ie marketing.

Better phones.....all I want........

OS 2.0 for the Playbook... :-)

Now on a serious note, no reparations... just learn from this event so it does not happen again. Customer's trust is fragile and will only go so far...

I alawys admired how apple had a powerful marketing..everytime a new model comes out..exisiting subsrcibers with rogers become eligible for a hardware upgrade( no early upgrade fees) even the custimer upgraded his iphone a year only before that..I complained to rogerts many time..esclated to the office of the president..nobody would budge..maybe it is time..even though it might not be related but it will be a little thank for your paitence to have a message broadcasted by the carriers to offer exisitng customers an upgrade with no early harware upgrade fees..given that rim can workout the numbers with the carriers

Blackberry user since 2004 so would like at least 1 month Blackberry service compensated and BBM Music free for a month when launched. Beta testing BBM Music now and still a way from release. Some themes, wallpapers, avatars maybe an idea also for other give people something to choose from simular to Sony's response to PS3 hack

Absolutely nothing. I've been a user since 2003 with my 2-way BB pager. As of tomorrow I will be an iPhone user. BB can't compare to the apps, performance, device stability, of the iPhone. Everyone in our sales org who has an iPhone is happy. Everyone with a BB is suffering and feels like we're in the stone age.

Good bye Rim, you won't be missed.

I don't need anything, stuff happens, whatever... but I wouldn't say no to a coupon on a HUP, or some BB AppWorld Credit.

I don't expect anything why would I. I support BB.
The reality this was the first major outage in years and the system uptime is better than 99.9%

I think we should receive a 50% off promo code to use on Blackberry official accessorys direct from there online shopping store blackberry.com.

I feel that RIM should give credit to BlackBerry users for future services, like App purchases, or credit towards the first QNX phone coming up...

Whilst (upset) BB customers gets compensated, this also drives things forward for RIM and the App ecosystem as well!

All I want in the future is transparency and a page I can visit to check network stats, similar to the google apps dashboard page.

App Store credit would be nice ...they don't owe us anything but we had no service for 3 days ... Sony had given us free game download for there PSN outage and it's a free service ... So it would be nice of RIM to do

The only thing I want from them is perhaps a public website where downtime can be easily posted and read by 'the masses'. Downtime could include outages like this one, routine maintenance (BIS 4.1??), or even carrier-specific outages. And I would say updates for outages should come at least every 4 hours.

Granted, I'm sure people who pay boatloads for the highest level of T-Support already have this, but for 'the little people' who also help keep this company afloat, I think it would go a loooong way towards keeping their business to know what's going on WHEN it's going on. I hate reading about outages on news sites and blogs.

cake.

Nothing! The fact that I didn't get my emails right away while I was sitting at my desk, BBM might not have worked (only contact I have I personally spoke with yesterday), Berry Weather didn't work(thank God I was able to look out at the sky),and I couldn't check the deal of the day on App Store, and I couldn't browse. Thank ggodness life goes on.

wouldn't it be great if this happen as a result of them turning up QNX on the BES and now they finally realized what was the problem integrating both of them. come next week they announce the new BBX with BES READY!!! for all your corporate user and have an awesome product for the non-enterprise consumer at the same time

I agree with most posters here . . .RIM doesn't owe me anything. It has been refreshing to finally see someone communicating with us on the issues. It would have been nice if they had spoken up a bit earlier, although many of these type of issues can't be fully identified as quick as we/they would like. NOW, if RIM would only be more forthcoming about the PlayBook and OSv2! HOW ABOUT IT RIM??

OS 2.0 for Playbook, and push AT&T to release the BOLD ASAP... I think this should do it for me... for now xD

I would like to have OS7 for the 9800 :P

Make them kick the marketing department and get the right people! They would know how to solve thinks like this.

First of all start to put bb/ bbm sticker and other promotion stuff to the phones!

I need a sticker to put on my macbookair!
And yes, make it big!!!

Different sizes would help - apple did this allready years ago.

Nothing needed

Free subscription to BBM Music would be nice!!!

I think it might be fair if they offered something akin to what the PlayStation network offered its customers when their services went down. I'm always game for anything free and it was a nice "sorry for the trouble" here is two free games. App World credit, future device credit, free case for my playbook, either/or that works for me.

I for one am OUTRAGED. Just OUTRAGED that Blackberry could have let this happen. I am so outraged, in fact, I feel that to make it up to me, RIM should drop the prices of their handsets...um, so that I can buy one! Those dirty swine!

I don't think they need to do anything, just goes to show how much people rely on it in everyday life. Good for RIM, a little sad for us as humans in general LOL

But if they really feel sorry for it they can send me a brand new 9900 in any limited colour and a QNX prototype of any mobile phone device....I won't tell anyone I have it, honestly!

Nothing! I just want the service to continue running :)

A credit towards a new phone would be awesome, but not requriement or expected!