When in comes to after sales care - this is something that is so important for tech companies. Just take a look at Apple and how easy it is to get a faulty product replaced/fixed. It looks like BlackBerry are taking a step in that same direction over in the Philippines as they have announced the roll out of new BlackBerry Expert Authorized Locations in the county - to provide the best after sales experience possible for BlackBerry users.
The new BlackBerry Expert Centers are situated at the following key locations in Manila, Cebu, and Davao:
- 2111 JAKA Center, Don Chino Roces Avenue cor. Urban Avenue Makati City, Tel: (02) 511-1712, Monday to Friday: 9:00am to 7:00pm, Saturday: 8:00am to 12:00pm
- 2F Robinsons Cybergate Cebu, Don Gil Garcia St. Capitol Site, Cebu CityTel: (032) 236-3577, Monday to Sunday: 10:00am to 9:00pm
- LA 321, 3rdlevel, NCCC Mall Mc. Arthur Hi-Way cor. Ma-a Road, Matina Davao City: Tel: (082) 285-3688, Monday to Thursday: 10:00am to 8:00pm, Friday to Sunday: 9:00am to 9:00pm
At the BlackBerry Expert Centers, customers can experience comprehensive after-sales support, no matter from which Philippine carrier or retailer they have purchased their BlackBerry smartphones. These new BlackBerry Expert Centers aim to deliver fast service and onsite repairs whenever possible, so that customers can retain their existing BlackBerry devices. Should a higher level of repair be needed, BlackBerry will offer a loaner unit to customers - which is rather generous of them.
Once again it's great to see this level of commitment from BlackBerry. One question - should they be offering this in other countries too? I suspect the majority of answers will be yes. Sound off in the comments with your thoughts.