BlackBerry Virtual Expert lets you diagnose device issues on the fly

By Adam Zeis on 23 Jul 2013 02:13 pm EDT
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The BlackBerry Virtual Expert is a simple app from BlackBerry that lets you run various diagnostics on your device to test everything from the display to speakers to the keyboard. It looks like it's been available for a while and somehow flew under the radar, but it's also a very cool app.

It's available for BlackBerry 10 devices as well as most legacy devices and is totally free. When you start it up you're presented with a few screens that run you through the basics and tell you about the various tests. You can run display, audio or keyboard tests as well as checking the camera, headset plug, LED, SD card, speaker and pretty much everything else on your device. 

The app is designed for those that may be having issues with a device but anyone can use it to check things out. After the tests you'll get a summary to read over and you can also send it along to BlackBerry should you want to. 

The BlackBerry Virtual Expert app is available free in BlackBerry World.

More information/Download BlackBerry Virtual Expert

69 comments

merv69

Getting an error message. Invalid token, token has expired.

Via my Zormtrooper...

avatsaev

lol he forgot to set Device-Release mode in the SDK when generating a bar file.

Supa_Fly1

LMAO The app cannot troubleshoot itself lol.

DetlevCM

Hmm, wonder if it can do more than the old BBOS solutions....

Posted via CB10

tw1g_007

Downloaded. Seems solid.

via CB10 (BB Z10 : BLK : OS 10.1) [ Follow me @EHZAY for BB News & Tech Updates ]

BruvvaPete

Me thinks this should be built in.

nah.uhh

So should password keeper.. but.. uh...

fearmantis

It should native in the OS.

BB Z10 rocks.

Supa_Fly1

This should be a headless app and something that BlackBerry L2 reps and BES admins can use to troubleshoot the device - even using BBM Video to invoke it.

Mic_JP

Thank You :D

Posted via CB10

203

Device issue report: Your BB10 device lacks functionality, capability, user option and choice considered standard on other platforms. Please await upgrade to OS v12.8 to draw level and rectify this issue.

viobb1

And you are in the wrong place. Do you even have an BlackBerry 10 smartphone!? And if you do, you aren't the brightest bulb in the chandelier ! Why do you buy it, in the first place?!?!

tmanCanada

Seems like you're not the brightest bulb in the grammar chandelier.

viobb1

That's totally true. But, for sure, I wrote much better in your language than you will ever do in my language.
Mulțumesc frumos!

viobb1

Whatever that means! :)

ewalker53

Exactly what functionality and capability does the Z10 lack?

Posted via CB10

ferre_kun

The worst kind ever. The functionality and capability to troll on android sites from app on BlackBerry World.

Posted via CB10

Zmain

My 18 month ole Xperia s has this feature built in.

Posted via CB10

akavbb

Congratulations, good for sony.. and you..

twirlyboy

Probably because it really needs it.

BruvvaPete

Lmao. Holy crap thanks for the laugh guys. I was tired until I read these replies.

nah.uhh

My bb7 devices do too
BAM

viobb1

Useful! My old 8310 Curve has such an utility embedded in OS:)

staraf

Downloading right now......

the future is easy because it doesn't exist

staraf

Easy to use and works smooth

the future is easy because it doesn't exist

blackmoe

Hmmnn my Z10 failed the LED test for white - mostly red on left side of the LED with a little white on the right side.

Anyone getting a pure white LED during their test?

Hidjk

Mine looks the same a bit red on the left side and mostly white in center and right side. It doesn't bother me.

www.livingtruth.ca www.carm.org

phschlender

It is because there is no pure white led. White is mixed together from red blue and green.

Posted via CB10

blackmoe

But mine is mostly red with only a bit of white on the right side. Not going to freak over this though lol.

OldSkoolVWLover

Sounds like mine when I was trying to do white in BeBuzz.  I wouldn't be too worried, others have reported failing, then passing too.

deltact

Mine is quite pinkish. Weird given that it was pure white on my 9810. I should see if that's grounds to allow me to swap it for a Q10.

Posted via CB10 on Z10

DuexNoir

Thanks for sharing this...didn't even know such an app existed from BB.

Posted via CB10 on my Z10

gregorylkelly

This is a nice app, but it should be better. When I pass a test that the phone knows I passed, it should advance on its own. Some other issues I had, but nothing too bad.

This is not meant to be a complaint, but more of an observation and suggestion if BlackBerry is reading this...

Posted via CB10

sllock

"It's available for BlackBerry 10 devices as well as most legacy devices "..... playbook says not supported by your current device profile. wtf?

ablefunzo

Thanks

Posted via CB10

trinichindian

Nice little app.

It would be a reallly nice advancement, if this could check the OS file system for common issues and make recommendations. In other words, make this the All in One utility for BB phones. Going so far as to say make OS updates be managed from within here as well...make a standard out-of-the-box application.

Just my 2 cents.

That I'm sure would be value added to many users.

red72

Looks like my Berry is running perfect, but I didn't expect anything less. Seriously all seems to be fine. Like others this should have been baked into the OS.

dbollman423

It was released yesterday.

campbecw

Working at a dealer, this is fantastic. I'm going to make sure everyone who calls in with issues does this first.

My gf thinks I love my Z10 more than her... she's on to me.

GSDUK

Excellent!!!!!

Posted via CB10 from my Z10

cracklingberry

Screen crack test is the best, it tells me after saying my screen is cracked that my screen is cracked hahaha (it isn't, was just a test)

They could do this if they'd scan the touch Matrix built on the glass too i guess.

sent via a LTE capable calculator

freeyo

Seems work great. I was wondering about the speaker. They need to add tests for notifications.

Posted via CB10 On my Zed

texn884

Just loaded it in my 9930.

Cool

dreamquartz

Nice, but misses a vital part, called "what is running", or "what is draining my battery" ;)

newbaskerville

There are other apps for that dude.

Posted via CB10

peter9477

Not on BB10 there aren't. It's not possible yet.

YadHg

This is really good.

TDSWIM

This app is slick. Everything works fine on my Q10.

Posted via CB10

sklotz2000

Thanks Adam!! Nice find!

travaz

Now people say that this app should be included. This is just EOM bloatware if you don't need it. I like the ability to download it only if I want it. Is it an android port?
Wait the browser is snappier and the battery last longer!!

rfv1979

Una buena aplicación. Saludos desde Chile.

Posted via CB10

al750n

It's should be installed by default in the next update so user can test the device before buy it..

Posted via CB10

djraz_official

I don't know if i should be laughing or crying. The test is simple matrix. Excellent BlackBerry now make this a standard built in app.

Posted via CB10

djraz_official

Oh and Adam this app was released July 22 which would make it just released. Not out for a while as you state in article?

Posted via CB10

techanic

Why is it by Research In Motion Limited?

Posted via CB10 on my kickass media-consuming Z10

gameson

Too bad it doesn't test the battery. It would be nice to know when to replace your battery.

soccerbabas

Great app!!! Let's go BB10!! Certainly loving it.

Posted via CB10

HKINDO

Would be good if it can test the OS and app too not only the hardware..

Posted via CB10

HotFix

The first time I ran the Display Tests, everything went fine until I got to the LED part. It prompted me for a Yellow LED which didn't work, and one other color (maybe White) that didn't work. At least I am 99% sure it was a Yellow LED that didn't work, but I know the White didn't work.

I ran the individual LED test later and it only had tests for Red, Green, Blue, and White which all worked.

So I am left scratching my head trying to figure out why it tried to test the Yellow LED that to my knowledge doesn't exist on the Z10, and why the White LED didn't work the first time through. It's almost like there were two different LED tests, and the app selected the wrong LED test (perhaps for a different model) the first time around.

I just ran it again and it rotated through the 4 colors again, and Red and Green worked fine, Blue flashed Red and the White didn't work.

I have to assume this part of the app is buggy since I have seen it work at least once.

fsecure

You would be correct in that the led part of the app must be buggy. I ran the first led test that cycles through red, green, blue, and white and my blue and white did not illuminate. I thought I had a bad z10. So I close the app and opened it again and the same test was done and everything worked like a charm.

psaulesl

Hi CrackBerry Nation. BlackBerry Virtual Expert pushed a major update for v2.4.7.2 on October 28 for all BB10 products.

Version 2.4 brings new language support for all 36 BlackBerry-Supported languages. A new Device Health screen shows an interactive device information panel which connects to on-device settings and the new Device Monitor. Test Results are now accompanied by suggestions to the user which link to additional help. Users may also submit their test results. BlackBerry Z30 is now supported.

Available, as always, on BlackBerry World.