The BlackBerry Solution from a cop's perspective

Ken Koke BlackBerry Cruiser
By James Richardson on 1 Jun 2012 01:16 pm EDT
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While I was over at BlackBerry World last month one of the things that excited me the most was the BlackBerry powered police cruiser (I have a slight police car fetish!). Constable Ken Koke is responsible for showcasing the vehicle as well as using it as his patrol car when keeping the streets of Chatham-Kent free from crime. As well as being a thoroughly nice chap, Ken is also a huge BlackBerry fan, so I decided that rather than waste his valuable time at BlackBerry World I would send him over some BlackBerry related questions to get his thoughts on using not only the BlackBerry smartphone, but also the BlackBerry PlayBook which is integrated into the police cruiser.

The answers have arrive and it makes for a great read -- so settle down with a drink, put your feet up and enjoy what Ken has to say on the BlackBerry solution and how his role as a police officer benefits from it.

James: Can you tell us a little about your day to day role in the Police service?

Ken: Chatham-Kent Police Service patrols an area of 2,400 square kilometres, and has approximately 170 front line officers. In October of 2008, Chatham-Kent Police deployed 15 BlackBerry smartphones paired up with BlackBerry smart card readers, to a test group of 15 front-line officers. This was a first for Chatham-Kent Police in having mobile data, now in the palm of our hands. The functionality grew from basic query capacity, on our records management system, to over a dozen custom made applications covering everyting from having the ability to query licence plates, to vehicle inspection reports. Working in one of the more rural parts of our area, having immediate access to our secure data has enabled me to be more efficient in my job, eliminating the need to run back to the office for so many things.

James: You are clearly a big fan of using a BlackBerry. How long on a professional level have you used a BlackBerry smartphone and how did it change the way you performed as a Police Officer?

Ken: I am a longtime fan and user of BlackBerry. Having a background in technology, my role at Chatham-Kent Police has evolved from being a basic test pilot, to assisting in the deployment of the rest of the BlackBerrys to my felow officers. I am often asked to liase between front line officers and the software developers supplying ideas for new applications that we require. The ideas get passed up the chain of command and if approved by administration, the applications become a reality, and in use very quickly. The question is often asked, what else can we do on the BlackBerry that can serve as an improvement to our current business practices. My first issued BlackBerry was a Curve 8300. This was quite a leap from my personal BlackBerry Pearl. The full querty keyboard changed everything for me. I could create a full report on my BlackBerry and not have to return to the station. Our Chief's vision of keeping the officers on the streets of Chatham-Kent was becoming more of a reality every day. I saw on the first day the potential of this platform as a mobile data solution for law enforcement, and am very pleased on how far we have come and how many apps have been created for us.

James: We have seen you showcasing the PlayBook cruiser. When and why did the Chatham-Kent Police Service decide this was the future of mobile policing?

Ken: The PlayBook is the extension of the successful BlackBerry Project at Chatham-Kent Police. We successfully deployed about 170 BlackBerry's to our front-line officers, with our records management software now in the officer's hands, we truly have mobile data. The only request that came out of that deployment was the need for a keyboard and a larger screen. We tested a "NetBook" type device that provided the officers an in-car screen and keyboard, as there were no tablets at the time. A few years later PlayBook was introduced and we knew this was the solution for us. We secured some early access to keyboards and PlayBook mounts, we were able to provide feedback to the software developers at Mobile Innovations, and the folks at D&R Electronics to get us the next level of in-car solution. With the release of OS2 and Fusion and Balance, I.T. is now able to plan the upfit of the next eight "PlayBook Cruisers" This is the solution that we showcased at BlackBerry World.

James: Have any 'bad guys' commented on the PlayBook while taking a ride in the back seat?

Ken: The only comments I get is how cool it looks and that they have never seen a Police cruiser like this one. On the other hand we have had requests from other Police agancies to come see what we have here, to see how we use it, and even some ride-alongs to see the great potential of this platform for law enforcement. Chatham-Kent Police Service has been well represented in the news, both radio and print, blogs and twitter. We will be have our E-Ticket solution working on the streets shortly.

James: How does the combination of the BlackBerry smartphone and PlayBook make a difference to your working day?

Ken: The BlackBerry and PlayBook combination gives me a heads-up solution in the cruiser. Being able to look outside, while in the cruiser comes down to one thing, officer safety. I am now more aware of what is going on around my police cruiser.

James: What are the main (most used) applications that you use to make your job more productive?

Ken: Our Niche RMS application that was custom made for our service, along with Beat Blog, which is a one stop shop for information that I may have to retrieve without having to go back to the station. GPS tracking of the BlackBerry provides the next layer of officer safety in such a large patrol area. As I mentioned earlier, we are piloting an E-Ticket solution (which we showcased at BlackBerr World). Presently tickets are written by hand, press hard, make four copies. With our pilot of automating that process, we will have less data entry errors and less time at the side of the road.

James: Are all the apps you use on the PlayBook compatible with BlackBerry 7 or is QNX way ahead in terms of technology in your opinion?

Ken: We are fortunate that all the apps we use are custom made for us by Mobile Innovations. From the MIdicatation app where I can use my BlackBerry to dicate a report and receive the voice dication back, moments later, in a fully articulated email. At this time I can do any last minute modifications in-car, on the PlayBook and keyboard, then send my report off to be added to the system. The apps that were made for us and demonstrated at BlackBerry World are all OS6 and OS7 apps that we now have on our PlayBook. I was able to see our apps put on the Dev10 Alpha device the same day it was released.

James: What did you have for lunch?

Ken: I skipped lunch today actually... don't tell my wife.

James: Security is paramount with government agencies. What do you think sets RIM apart from its competitors?

Ken: BlackBerry is the only wireless handheld device approved for RMS and CPIC access in Canada. With the out of box two-factor authentication and FIPS 140-2, the data moves to our apps in an encrypted MDS tunnel. Security is KEY. I have been involved with technology all my life. I have pretty well seen it all. The basic tennants of what I get out of BlackBerry for my family (all BlackBerry users, even my parents) and what I get out of BlackBerry for my job hasn't changed. I get a reliable, safe, secure, efficient mobile data use that has become part of me. My daily postings on BBM are intended to share with my family and friends new and creative ways to enjoy their BlackBerry. I see where RIM is going with its devices and I am excited. I am eagerly looking forward to the last quarter of 2012.

James: With Blackberry sales on the decline in North America are you confident that RIM's plans with BlackBerry 10 are going to get them back where they were?

Ken: As I mentioned earlier, I have been involved in technology all my life. I realize that technology comes in waves, with the market judging what is the hottest item today. Most of my friends at the end of their mobile contracts are holding out for BB10. I am confident, as are my friends and family, that BlackBerry 10 devices will be a game changer for the market.

James: If you were not in law enforcement would you still use a BlackBerry and if so why?

Ken: I will always use BlackBerry. The efficient use of data, push email, choice of devices from Curve to Bold to all touch, the famous BlackBerry keyboard, BlackBerry Messenger, plus a most impressive tablet, are all what keep me, along with my family, my parents and a lot of my friends using BlackBerry products. We are all looking forward to BlackBerry 10's arrival.

Many thanks Ken! You are a true CrackBerry addict. And also thanks for doing a great job keeping the people of your city safe.

38 comments

davehong

Great to see insight into real-world applications for BlackBerrys - even if we're not all in law enforcement :)

iseeblackberry

Nice writeup James... It's great to see and hear some good news...

James Richardson

Thank you sir. You are now famous!

polytope

I saw the cruiser in person. Very cool!

neteng1000

They should mount iPads in the back of the cruiser to keep the crooks busy with the fart app on the way to jail.

rigwrecker

would like to see inside the cruiser.... passenger seat. lol! Good read.

mtmouse

From an officer that works in Chatham-Kent, so would I.

G-bone

Good article, James, as usual. And, of course, up yours! ;-)

rdkempt

James: What is your first name?

Ken: I love BlackBerry.

James Richardson

Is that a serious question? Clearly the answer is James!

rdkempt

No, I was jokingly asking another question... no matter what you asked him he went on about BlackBerry. lol...
"Are you a police officer?"
Ken's reply: "BlackBerry is the best thing ever."

bbmtna

Yeah that car is wicked cool!! I've had the priviledge of sitting in it. Not in the back, in the actual drivers seat! I have pictures of my little ones in it also.

nelsonpml

I've seen that cruiser on my daily commute to Chatham!
Good to know we have a Crackberry addict in the force :D

danageplan

I live in Chatham Kent, just had to comment because it's crazy how far they travelled to show off that car...

Previous Devices:
Curve 8310
Bold 9000 +Pearl 9100
Bold 9700 +Storm 9530
Torch 9800

Currently using:
Bold 9900 + Samsung Galaxy Infuse 4G

Playbook OS 2.0

DocDRM

tried looking up MIdictation and Mobile Innovations: No joy.

Do they do any public apps?

Good read.

Bold_until_Hybrid_Comes

I just got a speeding ticket from those fuckers when I got off 401 around there

BerryClever

Don't speed, no speeding ticket. Glad for the confirmation that they are out there keeping the road way safe as well as their citizens :)

Bold_until_Hybrid_Comes

7 over??? Common. That's ok I'm takin them to court in blenheim

Rootbrian

Lol

They don't tolerate speeding. Toronto police nabbs tons of speeders. I'm proud. As a cyclist, I don't have to worry much when cruising beside a cop car or cops on bikes.

safftron

If i were a cop with a BlackBerry enabled car i would give iPhone users a ticket and send android users to jail!!!

travaz

If your going to get a drink before reading dont go ut and drive!

omekaac

The article is a reflection of the many things that blackberry phones mean to many users. I started with storm one, which I bought due to pressure from a friend who also uses storm 1. Since then, blackberry has been my first choice. I'm currently addicted to my torch 9860. I'm looking forward to BB10. Thanks for the article. Remain blessed.

Rootbrian

Read this from the can, but I can tell you, blackberry is gonna be the first choice for me regardless of what isn't and is what I prefer. The ease of use and all, I just love it. Security, push e-mail/notifications and all that goodness! :)

newty74

time for blackberry to deploy a sales guy marketing this setup to the rest of canada's police force...RCMP etc...

dancing-bass

While that would be nice, I think the Top Brass of the RCMP would be better served by weeding out the bad cops (check last weeks story about a senior officer charged with sexual harrasment to a junior female officer. His punishment? Slight demotion and transfer. That's it.)

I agree that not only the RCMP but many city police forces could put this to great use.

Good to see a Canadian police force (other then the RCMP) using a Canadian tech company, and showcasing it so incredibly well. I hope Chatham-Kent gets more units like this on the road, and I hope the marketing/media attention gets RIM a big boost!

Go RIM -- no longer a user, but still hoping you guys can blow everyone's minds with BB10 :)

EchoTango

While I'm completely sold on the Playbook's form factor and QNX OS, we're still not really seeing the massive deployments like the iPad seems to drive.

I know the immediate response is.....wait they're coming ! Well, one can excuse me for being a bit jaded with "it's coming" tag line that seems to be attached to anything RIM these days.

While many believe we have seen RIM stay the course, what I believe we've actually seen is a reasonable strategy that continuously gets pushed out farther into the future every time there is some sort of "leak" or an actual strategic update. In the meantime, Android, IOS and now Windows captures more and more marketshare from RIM. Remember when Jim and Mike declared BB10 devices available in early 2012 ? The sad thing is we (BB fans) knew he was lying even when they said it. And while QNX is a great OS, technology moves forward at a brisk pace and who knows if it will still be viable by the time it actually hits the streets.

It'd great to see RIM technology in action but, where's the RCMP or FBI massive deployments ? Who BTW, are quietly buying other manufactures less secure devices to meet their current needs. RIM is simply AWOL.

Sorry if this reply "rains on the parade".....just feeling a little frustrated with RIM these days....

valhallen.282

I think someone should tell these boys to speak to someone in Bangalore, India. They've already got e-ticketing. Though they use the ancient 8300 and a mobile printer. They are pretty quick though.

charlieforbes71

Great write up... I was at BlackBerry World and saw both the QNX Porsche and the Playbook cop car... both equally impressive.... Its great to see unique applications for the PlayBook and BlackBerry... the apps I was told are custom made for Canadian law enforcement... OPP and RCMP following this business model.. 1/10th of the cost of a rugged laptop install. Go RIM!

lorax1284

In the end it doesn't matter whether BlackBerry devices are the most popular or not... it just matters that there are ENOUGH BlackBerry fans / users to keep the platform viable. It still has a lot of unique capabilities that make for a platform that some, like me, will always prefer over others.