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BlackBerry Service Update Press Conference Live Blog! [Now Ended]

By Adam Zeis on 12 Oct 2011 03:04 pm EDT
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26 comments

shebmiller

Adam, Bla1ze, thank you for staying on top of this :)

ianbordas

Did they mention anything about when AT&T will finally release the 9900?? :p Lol just kiddn!

Hope this gets resolved ASAP, i already can't stand my Applebee friends bugging me with this - they now say iPhones have a option to make there phones work just like a BB....yeah... It's called "Airplane Mode" ... Lol!

Ian
Torch 9800 & PlayBook 64GB Wifi

boldkeyboardholic

thats a good one but 3 days with huge problems really sucks. Especially this poor communication.

skynny70

Hello email! My BIS just came back up!

newcollector

So RIM tested the fail over system and their tests said it worked, but in real life it didn't? Sounds like someone had better come up with a better test or system.

boldkeyboardholic

it's probably to soon but in Tchernobyl they wanted to test it too ^^

19GhostRider71

Can't tell you how many calls I have gotten from people wondering why I haven't responded back to messages. RIM needs to really send out messages to their customers or do the press conference alot sooner.

Robert22

So we have got no new informations....just kidding.

pmccartney

well that was a quick conference, lol.
RIM is doing everything they can. Hopefully it won't be too much longer.
I hate these media guys (like the guy from the Globe & Mail) already asking for RIM to make amends somehow. Just say it...you want RIM to say they will give you free stuff. What a baby. These guys aren't reporters, they are drama queens.

esalonia

Really wish someone asked for an ETR.

railto

Really love how questions that were asked got answered, I asked three questions that were ignored.

I want to know why there has been next to no updates coming from RIM, are they going to keep us updated from now on, and thirdly, seeing as part of the money we pay our carriers for BIS goes to RIM, are they going to compensate us for this.

Been without email for last 3 days, first 2 were ok as i wasnt going far, but was out all day at meetings and had no email.

Going to suffer this out, but at end of month i am jacking in blackberry for good and going to iPhone.

Lumute

OMG!!!! could we get some smart people to ask questions instead of just repeating what was already said? for that I can just liten a second time!!! what about ETA for resolution? are there plans to avoid one problem region take down the rest due to backlog? will users need to do anything once service is restored? would it help to clear that backlog if people avoids using the service until fully restored? backlog is going to be delivered but, is currently everythig going into backlog or is the system currently dropping messages? etc, etc...

Freking dumb people...

smartbuddy

This conference would hurt RIM more than do anything good...we already know PR of RIM is awe full but it has hit a new low now..

shebmiller

why? because it was done promptly and in no time so that they could get back to fixing their problem?

daveshiz

oh really the folk holding the press conference are now on their way back to sort the problem aye right !!!1

Lumute

Lol, yes, I'm sure their PR people and management is hard working on the servers to fix the problem, not just waiting for the engineering team to fix it and asking every 5 min "is the core Witch fixed yet?"... lol...

daveshiz

so we learned what and when will we have recovery in uk 3 days
no answers no progress !!

dcsappernh

Well they didn't tell us very much did they! Why does that not surprise me!!

walnuts1024

I blame solar storms. RIM is all good :p

xenomorph113

at least they didnt take the issue and blame it on the user... *cough* iphone 4 being 'held wrong'....

Sveninho

I dont know what happebd but my pings are comming true!
(For now)

EvilmasterMMA

My email and BBM is back up. Still can't update some things, but I expect everything to be working again soon. Thank you RIM for getting this resolved.

Blackberry forever baby!