1st!
and..Go Adam!

Announcing that they are dumping a tonne of money into upgrading the servers?

I'm assuming they are already doing this but it will calm some people to hear them say it.

I don't think Blackberry was ever down, I think it was just the antenna runs around the outside of the phone and we were all holding it wrong! ;)

At least they listened and are now communicating more often.

i hope they used the block out to upgrade their servers

Mike's vid was great but he didn't focus on the big positive that they're not dumping the backlog, that everyone will get all their messages. I hope the press conference nails that point home. Rim needs better PR people at the healm.

But at least theyre listening to us and are now communicating better.

Anyone having issues sending attachments with e-mail? I can send e-mail no problem - attach a file and it doesn't go through regardless of filesize.

Was there a conference from Apple when people were getting errors upgrading to iOS 5 ?

Now that speach I can go along with & hang in there with them. By saying that we have screwed up & let you down is a big step in the right direction. When a company admits we screwed up then don't mind waiting a while for them to get back on tract.

bit more empathy would have gone down well. I think they need to invest in there systems to ensure there isn't a repeat.
I for one will not seek compensation, I would rather Rim spending the money investing in itself.
if we all sought compensation it could contribute to the downfall of the very company I would be more excited about growing and blossoming!
we all learn by mistakes, give them there chance.
PS, can BB get some stocks of 9900 out to Vodafone UK so I can have mine please?