This is pathetic. He obviously doesn't care, all we are is currency.

"Investigating reports of BBM Delays" indeed. BBM is still not working and I can throw a rock and hit RIM1 from where I'm standing.

He/She stated that emails are working now in the middle east, while my device can't even connect to the NOC and once it does, nothing work.

..... Its 7:30 pm here in Toronto on the Rogers network and I have no bbm and email is only sporadic.

blackberry service is up and running in KUWait

My Services are up and running... Really, what is going to happen when iPOSCloud from Apple has an outage? It pisses me off that all you people are acting like fools... Apple can get away with "Antennagate" and tracking you illegally and all you guys want to do is Bitch and Whine and say I'm getting an iPhone. Are people Brain-dead around here? Quit your whining... They are working on it and addressing it for CHRIST SAKES!

My email from the US is still not delivering correctly to Germany. I knew I should have sent it from my laptop...ah well.

I don't even know what's going on, I woke up this morning and my Pearl 9105 is dead! Tried another battery, and no show :( I noticed that during the downtime of BIS my battery drained very quickly? ODD??? My brother, also a 9105, same issue, except his device hasn't died, but his battery drained quicker than when services were available. Another thing, he reported his Blackberry heating up unusually high - and when I noticed my BB was dead, it was very hot as well. I really really really want to blame my phone dying on RIM - because hell everything is pointing toward them.

All services restored at MIA

i think what ever there doing just started working, services are starting, bbm messages are starting to come in :)

My services aren't working yet.

Everyhing seems to be working alright here in West Virginia now.

Some strange stuff going on here now. In Toronto on Telus

Have 5 emails that keep getting delivered to me again and again and again every couple min. I delete and back they come. Logged into my email through opera mini (only way I can get the web to work on my torch atm) and the emails have been erased.

Bbm messages are leaving my phone. Getting the check mark now but no D or R's yet.

As my friend said when I txt'd her( so strange having to txt ppl with blackberries us-to using that for the like 3 ppl that I know that don't have blackberries). Its like some one chopped off my hand with bbm not working haha.

I'm in canada... And my BbM messages are NOT "passing successfully"... What a load of bullonie.

We'll see... Maybe by tonight or tomorrow morning things will be back... Fingers are crossed.

I sent one email that hours later noticed was not going through and my battery was almost at zero. From 100 to zero in a few hours.

Services seemed restored in Indiana, USA......

+1 schmittdog. Still, people like me who love BB but who are enticed by Android look at this as yet another strike against RIM. Of course the same thing could happen with AT&T or Verizon, except it wouldn't be worldwide.

I'm in Dubai UAE and my BES service is still not functioning well, only email is working, bbm browsing whatsapp are still dead.

Maybe instead of complaining we should realize how much we use, need, and depend on BIS/BES and that it does work 99.9% of the time? Just a thought

I'm in Toronto with Bell and still nothing....

Same problem with battery draining super fast!

Sucks :(

Try working for one of the network providers now, the last few days has been totally and utterly insane. Keep up the great work RIM!

Ecuador down, some highligths during half a day, but still with issues

have to agree with JasunX. My battery died very quickly today!! was on full charge over nite,
by the time i came home which was 6 hours later , phone was dead!!! Not liking my experience with my BB7.

It is 3:46:15 PM local Alaska time. I have not received one email on my BlackBerry all day. BBM is not working. It hasn't worked all day today. The only thing that has worked has been Internet. And that has been slow.

This is a pretty good response. Unfortunately, it's also a bit late and not completely accurate, but it's pretty good. It's certainly better than Sony's handling of PSN , but it falls short of how Amazon handled the EC2 outage: the took too long to admit and didn't get communications and status updates out until it was far too late.

The real telling will be how, or even if, RIM compensates it's customers; I'm not sure how or if they even can, but at least they got the tone right, here.

Mid-western Ontario here, on Rogers. My services are NOT ok. Sent myself an email from another account 7 hours ago and still haven't got it on my BB. Sent my wife a BBM 2 hours ago and she hasn't got it yet.

Services are back up and running for me here in Boston. BBM is up, email is up. Both were down since 8AM EST until around 5PM EST. Oddly enough, the internet browsing has been working for me the entire time. I have a Bold 9930 on Verizon Wireless.

In Italy seems to all works fine with Vodafone! We are BACK!!

So the person hired by RIM to fix their network issues presides over the worst ever outage.

Will Ms. Bienfait have a job next week?

Ms Bienfait was head of phone networks at AT&T before she joined RIM. Phone networks that stayed active when all others failed during hurricane Katrina.

All bb service
s working for me here in Burlington Ont Canada. Actually got some work done today. No one was bbming all day ...hehehe.

Im with Rogers in ottawa everything working fine now

Erie, PA- pretty much back to normal, no biggie- life goes on!

Well my bb is officially useless except for calls and texting. Service has been spotty all day and just went out around 4 here in California. Using my bfs iPhone right now to check for updates.

for what the statement said about Canada? hmmm well all of the above haven't and still are not working since last night. Incoming n outgoing calls work, as well as texts message but with sporadic delays...
Im on Telus, and i do not know what else to say... Glad to see Telus has been responsive to me as a company, at least as updating clients is concerned..NOT! PATIENCE?

In MA, sporadic emails...supposedly backlogged messages. BBM, not sure. Internet was down as of an hour ago. Need to check.

May do a battery pull and then reassess.

I, for one, think it is good that this message was sent out. Personally, I would have liked to see an interim update sooner, but I'll take it.

Still no email, Facebook or BerryWeather...not good

Service is restored in ATL!!! YAY....I still love my Blackberry.

my bbm has worked all day and email was back by 2pm (CT). whats the big deal? its not like i couldnt have used the browser to check the email if it was urgent. or a computer if it was company email, for like 8 whole hours out of how many years ive been using it without problems?

im with Telus in Toronto nothing is working

i do work in a carrier is insane, we pass the info to costumers, but they some get it others don't, the worst is listen to a person high in the chain of comand in a company not complaining of the bb service in total, but complaining he doesn't have facebook imavine that.

RIM we know you will work it out

Torch 9810 on Rogers in Thunder Bay, ON here, Very sparse email, no bbm, battery is quick to die.

Up and running in Chicago on Verizon.

The outage caused the battery drain. Went to a verizon store to pick up a car charger because of it (needed one anyway). The guy at the counter said a lot of BB users were coming in complaining of malfunctioning units and dead batteries. He had no clue about how the PB worked and the bridge was a mystery to him.

Everything seemed fine today until I tried to access BB traffic and the server couldn't be reached.

at least now we have someone from RIM to announce what's happened on the outage. Robin, thank you for your explanation, at least you have relieved some of our stresses. hopefully your team at RIM will restore the service back to normal in a timely manner and hopefully, this outage won't likely to happen again in the future.

Melbourne, AUS on Optus. still experiencing a "check only" on every BBM sent from my 9900 without any "D" or "R" displayed. slight delays are still being experienced for every BBM sent. receiving BBMs is alright, other BIS services are relatively okay. Intermittent wifi connection is still happening until this time, not sure whether it's from the firmware or from the service book itself.

Worked for me all day today on Bell in Montreal. Stopped working as I left work at 6PM and then things have been appearing with some delay.

RIM has done a great job talking about this on twitter, facebook, conference call and now this announcement.

Frankly I was disappointed with the conference call. Did no one aside from the Brits have any real questions? How about, how are they planning to avoid this in the future? It's software. We all know that software has bugs - I'm sure they'll learn some important lessons from this.

I hope #teamblackberry members aren't as fickle as they seem to be today on twitter.

BIS is still down; TMO, Chicago. Re-registered and service books sent. What gives?

Still getting major issues in Edmonton, AB on Rogers; same with my girlfriend - she just got a 9360 so I'm trying to reassure BlackBerry offers good service.

We can't add each other on BBM - getting annoying password entered is incorrect message - and her BIS for email hasn't set up properly.

*sigh*

Hurry up RIM!!! Glad you're working to restore services for us. :)

Between london and Windsor, e-mail working, BBM sub 5 min delay.
lucky enough the battery in my Curve 3G is rockin' like a real champ.

SoCal here, haven't had any problems today. I even bridged to my PB (bootlegged version that keeps me from being charged by AT&T) and was able to check stocks during a useless meeting. I'm posting off my old 9000 since AT&T is being a jerk.

BES service delayed but up on rogers in canada . Bbms being sent but not delivered yet

This is a consice and informative letter that is appreciated. It is still pretty pathetic that there is obviously no workable backup system in place and this severely hurts any confidence many people still have in RIM.

Also, anyone want to break apart what her name means literally? Bienfait...isn't that [Good-Do/Do-Good] or something similar?

Hey I am on a UAE carrier roaming in Lebanon. Email and BBM just seamed to work again, they have been frozen for more than 3 days.
Browsing was always working.
Currently BBM is working, email is working, and browsing. But apps like whatsapp, twitter or facebook are not connecting

O2-UK. Everything is working now. About time. Let's hope it stays up & all the stupid "this is it for RIM" talk ends

The media are apple friendly.

The outages is one thing it happens. The Epic fail here is RIM's Public Relations. The company is in a great position to make a huge comeback with QNX and the direction they are headed in with the new devices including the Playbook. With all the negative press and all the doubt people have in Blackberry, it is absolutely necessary to protect the brand image. How is it that RIM allows people to post all the negative comments on their own social networks and not stop it? Social networking sites are where people have their conversations and share opinions with each other. These conversations then become the trends that people follow like sheep. They should have closed the profile pages to public comments and just posted their own reports and progress. In my opinion this is an Epic Fail and whoever is in charge of managing new media and the Blackberry social networking profiles should absolutely be shit canned for this.. Way to go RIM.. Empowering people to dig a bigger hole for Blackberry to dig itself out of.. Please can we have a 100 million dollar ad campaign to boost the brand image and sales instead of an acquisition that won't make a difference when the company folds. Just my opinion don't know if it matters at this point.

my Email services are working fine now "in UAE" but still No BBM, browsing and other instant messaging ( W.Live, Yahoo and Gtalk)

WIND Calgary, AB Canada Nothing working here, no bbm, fb.twitter, browser zip.. :(

Its 9:-0 pm here in Montreal on the Rogers network and I have no bbm and email is only sporadic.

On Bell Mobility in Canada, in Windsor and can see the Canada-USA boarder. BIS is still down. E-mails aren't coming in. Random BBMs are passing through. No internet surfing. This is on my 9630. My GF is on Rogers with a Curve (not sure model number) and she has the same problems. So clearly when RIM says its fixed in Canada, it isn't on at least 2 of the carriers.

In Ottawa, Canada, BBM and email are very sparse. Hope it gets fixed soon. Go RIM Go!

The letter is well done. Now RIM needs to make a second statement once all is working and confirmed. Horrid timing, to have BB issues plastered all over the same day Apple launchs a competitor to BBM. Still Apple's iOS5 release is having issues too, it's not international news (which actually says something)

I got my services back 3 hours ago

Hmmm... It looks like e-mail and BBM are back on in Portland Oregon.

Good God! I had forgotten what life without blackberry was like. I actually had to open my outlook on the PC today. Talk about trauma. It took me back to my iPhone days (an older one-probably all fixed now) where I kept getting the same e-mails over and over and over downloaded to my phone. I eventually gave up on the e-mail and the iPhone. Nice multi-media though.

Ughhh.... Thank goodness this only happens once every year or two with RIM. Wow, when you think of how plugged in we have become it is shocking.

I need my little blinking notification light. I just do. I am realizing what Crackberry really means after just a short withdrawal.

would rather have been told we are restoring services as quickly as possible instead of canada you are good to go cos ITS NOT WORKING STILL!

Not sure what is going wrong, but suspect that RIM does not yet know for sure all of the aspects of the problem. Perhaps we users could help them, or provide some useful information. My BB is set to shut down at night. On Monday morning when it opened, it downloaded 176 E-mail messages, all of them originally from back in August. I erased them all, but wonder if this might be a clue to the problem. If everyone were to get what at least in my case was more than ten times the traffic I usually get first thing in the morning, this could well overload any system. Did others experience this? Is it possible that the basic problem is some sort of hack, or is caused by something similar? Anyway, RIM has a serious problem, and needs all the help we can give them.

Ideas anyone?

I'm in grande prairie alberta canada and my browser if fine and I randomly get bbms and emails but for the most part they aren't working. My ubersocial has been down since last night and I even reinstalled my twitter for blackberry but it's not working either.

I miss twitter the most right now and looking forward to it going back to normal!

Rogers network in Toronto here. 9:25 PM EST, no BBM / e-mails are going / coming, browser / fb / twitter not working. Friends in the GTA in the same boat.

I'm on Rogers in Toronto and everything is good and has been for a while. I have full email and full BBM. I did notice my battery drain was higher than usual today, but I did get all emails and BBM messages. My browser is still not working. Not that the phone matters but I'm using a 9900 and typing this message on my playbook using the bridge. Still a RIM fan but fully appreciate others frustrations.

Funny thing is, I don't have a problem with the outage. These things happen. What makes me angry is when they outright lie to us. On Telus here in Canada, 9:26 pm, and still no service. You're having trouble getting everything back online, fine. But don't patronize me by telling me it's fixed and will be resolved shortly when it's clearly not!

Maryland, with AT&T, no emails coming in yet. I have connectivity in other ways - can now use App World, Facebook, etc., but no emails coming in. I just turned off for the night - do I need to do a battery pull to get my BIS connection back?

I'm in Nashville, TN. my BBM failed last night around 10PM. I see the tick, but no D. My browser and FB worked fine until around 3PM where I shut off and restarted the BB. After a while they both came back, slowly. I have received Broadcasts on BBM, but I cannot send messages, and I doubt I am receiving well. I can, however, send and receive BBM to Indonesia.. weird, I only know one random dude there and I tried it out.. LOL

BBM down again in MIA

something else i just found out. even though my regular browser will not work on my bb. if i teather to my play book i get perfect data on my playbook. i guess it runs through different servers when teathered? either way i can check all ma email again :-p

lets just hope thos OS 2.0 means i will never have to touch my computer again which has almost become a big ol paper weight thanks to my playbook :-D

Service UP again in Chile!!!
Very very fast!!!!!

I wish all the complainers & trolls would pack up and go to apple or android if Blackberry is that bad. We Blackberry fans don't need your bantering. Obviously your parents never taught you "If you have nothing good to say, don't say anything at all".

Wisconsin Dells, WI:
Can get incoming BBM group messages, but I can't be seen in group. I can not send or receive regular BBM messages. I try to send a BBM and get the lil waves next to the message, never a check mark. Facebook is now working. I have had phone, sms, and browser all day. Browser was very slow. I still don't have email. In my 8 hour shift at work today I had to charge my phone 3x. I know it's not the end of the world, but if this lasts much longer I may end up in the fetal position clutching my BlackBerry wishing I could use my BBM.

Anyone in Calgary Alberta getting any service, dont matter what provider you're with. I think Calgary is still not working. Can't do anything on my phone except text + phone calls but thats Through WIND Mobile. Let me know please and thank you.

I can't wait until Friday... iPhone 4s, here I come!

I'm on Rogers here in the GTA, BBM and email still not working, browsing is ok.. also twitter and FB are down

Seriously, this does suck! But it happens with every network. If it is electronic, it will crash. So if this was that much of an upset to some of the people crying ever so pathetically, go buy yourself a bag phone and a Macintosh LCII. Simplify

In California (Sacramento, Roseville, Fair Oaks), We are still down. Every few hours I will get a burst of a few emails that have already been deleted from outlook. Phone will not reconcile. I am on a storm 2. Also no browser , no bbm, no calendar. A few hours ago a new icon appeared on home screen, it was actually the enterprise activation icon, when i clicked on it it said it was regenerating encryption keys. This icon went away after a while, when i went to check on it by going through advanced settings, it says it failed. It should not do this. It is already activated on my BES.

Also I do think it is kind of crappy to post what they have for their update status. I think they should say we are down until further notice, would it be that hard to be honest about it. I dont even care anymore about an ETA, just tell me when you are really back up all the way, so then I can let my users know.

Verizon in MA.

Mail appears back.
Some data is back (kik is working)
BBM is working

Most data not working:
- internet in general is a no
- berryweather is a no
- ubersocial is a no

Methinks that they are still easing back into certain comm paths, even though they say it should be back.......

Rogers Toronto still not working it seems (ie, emails, bbm) ...

For info, I'm on a 9700 on BIS in Australia and haven't had any problems using any features at all.

Including: BBM, email, internet, Apps like Twitter etc

Thank you RIM for keeping Blackberry users informed.

Canada most definatley doesn't work: YVR at 8:18 pm; no BBM, no Facebook updates; no twitter connection; emails coming in but are duplications of ones received earlier in the day. In short, aside from working as a phone, which is kind of funny when you think about it, anything data related is nada, zilch, zero. Which about describes my love for Blackberry at this moment.

First thing I've noticed this morning (it's 5:30 a.m. here now) was blinking LED on my Bold(!). Just by morning coffee few minutes later I've read the letter.

Yes, that's precisely what I was expecting for whole Monday, whole Tuesday and whole Wednesday.

And when it came, it is already too late and redundant to the blinking LED on my phone.

I'm sure, that communicating this way with your customers from early beginning, you would be paid back by much more understanding, support and patience from the community. At least I hope now, that by side of technological analysis of the issue somebody at RIM will quickly call a very, very serious meeting about your communication policy. I personally have much more understanding for technical doo-doo's as for corporate ignorance. And as far as I'm working in marketing for 20 years now, I'm sure, I'm not alone in that.

Trinidad and Tobago, 2 carriers Bmobile and Digicel both with no service.

"BBM and browsing services are online and traffic is passing successfully"

Well here I am in New York City at midnight and guess what? Still no response from my browser. This really really sucks.

California on ATT and no emails are coming through yet. Facebook is fine, texts are fine, browser is fine. Emails are a no go. Tried resending service books and I cant get those either. Gah, killing me RIM...KILLING ME

Virginia, Verizon no emails since a burst of old emails at 6 pm and I dont get the "d" or "r" on BBM and my contacts randomly get 1 message from hours ago, but I seem to receive messages from them ok. I hope when i wake up all is back to grand in the BB world!!!

1:12am - thursday - Bell - Kingston, Ontario, Canada - service still OUT-

got some random emails and a feww BBM 12hrs ago for about 10minutes, been down since. Dying without my bbm!

So, Dear Blackberry - you better have a freaking Great CHRISTMAS gift for all your loyal BlackBerry fans!!! Xoxox @patwallace.

www.BlackBerrySolutions.tk
www.SocialMediaSolutions.tk

We love you BB. You guys are the best.

Quoted from rim.com:
Wednesday 12th October – 23:30 (GMT-5)

In Europe, Middle East, India and Africa, we are seeing a significant increase in service levels. Service levels are also progressing well in the U.S., Canada and Latin America and we are seeing increased traffic throughput on most services, although there are still some delays and services levels may still vary amongst customers. Our global teams are continuing to work as quickly as possible to restore full and consistent service across all regions.
-----------

update from melbourne, Australia: my BBM is starting to get back to life, some BBM sent was delivered straight away, but some was delayed as well, not sure why, perhaps due to this update?? but it's progressing i think..

Personally I consider this letter to be a pretty decent token of apology. Yeah, it would've been much better if they'd come up with it earlier. But at least they did. And it seems RIM is truly sorry. I believe them. RIM is not God. Nor it is operated by gods. Yes, service was down for three days in a row. That was devastating. But it's reviving in a slow but trustworthy manner. I can use my bbm and browser here in Russia. And I'm thankful for this update from RIM. I might be still angry but I understand how difficult this situation is for the company.

IMHO.

8am in UK on O2, email and BBM seem to be going through instantly, all looks ok, so far so good.........

Everything working here again.
Nice one.

Its working now...

LOL at the end of the day, this thread is very comical. Especially benderphone.

Anyone know anything about Orange in Switzerland!?

:( I havent even set up my email accounts yet!(I'm new to Switzerland, and after 5 wks of not having my bb, I was SO stoked to finally get an account with BIS, and then BAM rim tells me to go suck a big one with this outage :(

I need to know if everything is running again to go bug the orange store to set up my BIS :D

uhuh...Right..So when is the ETA for this s***??? Nothing writen..this is pathetic...

BBM and Emails working pretty fine in Oman now. Things are good again :). Cheers!

C'mon !
Some of you guys really need to LEARN what a network is made of.

Beside, please let me bet that most of you did use their Desk/Lap/net/top to browse their mail using whatever - from webmail to any IMAP/POP client - so that, the only thing you've really lost is PUSH feature ... big deal.
If not, you'd better ask yourself if you're not crossing the desert with a single open coke can in your pocket !

Sure this outage isn't good, nor for our lazy habits than for RIM's good repute.
But don't over react, just think and act !

DingDing...APPLE vs BLACKBERRY for the 118763461235495234623547253475723645726342793465234629745297346597635423450002345234580th time! GET OVER IT!

Still down, Chicago. Sent a test email to myself, says it went through on my phone I still don't see it via Gmail on my browser. Still not up, and prior to that I Reregistered on the network, and sent service books just in case. No go. Outage resolved is a lie!!