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*UPDATE* - Looks like things are getting back to normal, and RIM sincerly appologizes to those affected.
What better time for a BlackBerry outage to hit than primetime of your daily usage, right? Well it seems that around 11am local time one of the UK BlackBerry servers went down, affecting users in Europe, the Middle East and Africa. The last thing anyone really wants is an outage in the middle of the day, but RIM is well aware of it, and currently investigating. Keep your eye here for any updates as we get them!
Source: Twitter; Thanks to everyone who sent this in!
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marcony Oct 10, 2011 at 11:58 am
and i was blaming my carrier all day long !
kidkariminal Oct 10, 2011 at 12:12 pm
I was doing the exact same thing
GeorgeRussos Oct 11, 2011 at 4:51 am
Me too, haha!
robhaswell Oct 10, 2011 at 11:59 am
Email going down on Monday morning? Can I have this enabled as a feature?
hedone.hawker Oct 10, 2011 at 12:55 pm
WORD!!!!!! :D
marty_davidoff Oct 10, 2011 at 12:00 pm
No BIS for almost 7 hours!!
melander Oct 10, 2011 at 12:41 pm
Dang this is killer. Come on RIM, get those redundant servers in EU up, or go to the DR plan.
hormazd.mistry Oct 10, 2011 at 12:02 pm
There's an outage here in Mumbai, India as well.
Phill_UK Oct 10, 2011 at 7:16 pm
Since 11am? Seems much longer than that.
According to my BerryWeather, the last update was over 9 hours ago... and still no dice!
Shadowsong Oct 10, 2011 at 12:07 pm
I ordered a brand spanking new BB 9900 that's now at home waiting on me to unbox. Why did this have to happen now!?
don_poky Oct 10, 2011 at 12:08 pm
Exactly 6hrs now in India. Our IP for Vodafone India always showed UK address.
abhikumar5 Oct 10, 2011 at 12:33 pm
my service has been down since afternoon on Vodafone India from Hyderabad
lostOzone Oct 10, 2011 at 12:10 pm
BIS has been slow and then interrupted.
BES has been affected too. Remote file failed and email with attachments wouldn't be sent. But text emails went thru with delay. BES seems to be back now. BIS still gone..
This NOC thing sucks. Why do I need the NOC when I have a BES!??..
d-tech007 Oct 10, 2011 at 12:15 pm
happened smack bang in the middle of me doing a device switch to my new 9900, here's me singing RIM's praises, showing off my new BB to friends & the server goes down :(
XBSTANLEY Oct 10, 2011 at 12:16 pm
Down 7hrs on my clock. Good thing I didn't reinstalled BBM hoping that it will fix the problem. Thanks for the info guys!
manchanda Oct 10, 2011 at 12:17 pm
Complete outage in Dubai and Abu Dhabi. But saw the white bold 9900 at the Dubai Electronics show (GITEX), so not mad at RIM :)
redrumsilence Oct 10, 2011 at 12:21 pm
still got nothing, though i can happily tether with my PlayBook (which is what I'm doing right now) would be useful if this came back up sometime bloody soon, got 3 friends and 2 family members and my girlfriend, all with BBs, across 3 carriers, and none of us can use email, BBM, BBM Music, Facebook, Twitter, Wikitude, Browser, nothing -.- the only thing that seems to work is tether, and thats only cause tethering your PlayBook means it connects over mobile internet, not BIS
Somebody's gotta fix this ASAP :/
eve6er69 Oct 10, 2011 at 12:25 pm
does this affect egypt? find it funny that 14 people died in protests and the rim server goes down. most governments request rim to shut down their servers when there is a riot like issues because they cant track bbm's.
just saying, lol
Commodus Oct 10, 2011 at 12:28 pm
My heart goes out to the BlackBerry crew that needs BIS to get work done, though I'll say this: the outage has had spectacularly bad timing. Don't like how a single server outage can cripple your phone and millions of others worldwide? Why, there's a company that doesn't have that issue planning its largest phone launch ever on Friday...
(For reference: I like the BlackBerry Bold 9900, so don't think I don't have the appreciation!)
M.Rizk Oct 10, 2011 at 12:30 pm
Yes this issue is affecting Egypt and Qatar as I tested.
I think RIM had much outages this year than it's whole life! What's wrong with them.
@eve6er69 this has nothing to do with protests I don't really think our Egyptian government knows what a BlackBerry is or how it works.
MADBRADNYC Oct 10, 2011 at 12:31 pm
Why is BGR reporting this as "BUG"?
The servers are down.... Inconvenient but things happen....
They seem to want to inject a bit of RIM "insecurity" in the matter...
And from the comments, it seems some are feeding into it.
BGR is very noticeable in their "subversive" reporting...
http://www.bgr.com/2011/10/10/blackberry-bug-knocks-millions-of-users-of...
nat750 Oct 10, 2011 at 12:39 pm
Hey look at the Postive, when it does come back on you will appreciate it SO much more. RIM get it sorted im fricken dying here......
Also it made me realise that when i did a battery pull thinking it was just my phone, that i haven't had to do a battery pull in the week ive actually had the phone. I like that.
whizkynet Oct 10, 2011 at 12:34 pm
note: europe is down, but somehow i can still see updates from people in asia and they can send me bbm but i cant reply. i can see their new dp's and status, but CANT TALK TO THEM...this must be fixed
btw not sure why india is down, if other parts of asia are still functional
ladeberry Oct 10, 2011 at 1:21 pm
thats 'cos most Indian carriers use the Uk servers
Juraj Oct 10, 2011 at 12:32 pm
Switzerland here. Haven't noticed any outage, everything works the entire day.
ladeberry Oct 10, 2011 at 12:39 pm
down in India since early morning .. goin on 15 hrs now RIM hurry up and get it back pls........
LordBarman Oct 10, 2011 at 12:42 pm
Still out in Poland, for about 8 hours. For a moment, until my friends confirmed also to have no BIS, I blamed myself, because yesterday I wiped and reloaded the firmware on my Bold 9000.
jaster75 Oct 10, 2011 at 12:44 pm
still down in qatar ,,,,down for about 7 or 8 hours now
PeterRei Oct 10, 2011 at 12:46 pm
Germany: nothing works for me on t-mobile... that's not good....
br14 Oct 10, 2011 at 12:49 pm
Unlikely its a server down. RIM has backup servers and in any case, it wouldn't take 7 hours to recover.
More likely to be a software update. Plus Vodaphone are apparently requesting people go through a specific reboot process which suggests an ID or servicebook issue.
My guess is changes for the new Playbook OS that haven't been implemented correctly in the UK.
Phill_UK Oct 10, 2011 at 1:32 pm
...but highly unlikely!
Thanks for the laugh though :D
br14 Oct 10, 2011 at 1:40 pm
You'll have to explain why you think that Phil.
Rumour has it the new Playbook OS will be announced at DevCon, and it requires changes to BIS.
In my experience outages tend to coincide with software updates.
Grivel Oct 10, 2011 at 12:54 pm
Switzerland here, nothing works since 11.35 - well not that good for RIM having such troubles in providing services...
A short time outtage is okay, but a whole day - just think about the companys the whole economy and also about RIMs reliablity...
hedone.hawker Oct 10, 2011 at 1:02 pm
In Slovenia (CE) we are down for more than 9 hours now. SiMobil Vodafone (as our main carrier) uses UK server, so yes... it must be something with that server. Support at SiMobil Vodafone have this information for BB users here :"RIM is updating server in UK"
but what kind of update?
hedone.hawker Oct 10, 2011 at 1:13 pm
It looks like we are back on now!!!!! ;) anyone else?
smartbuddy Oct 10, 2011 at 1:14 pm
Damn its still not working in Qatar...why there is no back up server in anticipation of failure of main server, why does it take over 12 hrs to fix this issue? Is RIM getting unreliable?
SaintThomasAquinas Oct 12, 2011 at 8:31 am
As a Systems Administrator for a Large Public School System I can guarantee this was not the result of a single server failure. We use Blackberry for at least 7,000 - 10,000 users and have BES servers. Notice that was plural. RIM has several data centers and rest assured is competent enough to engineer their infrastructure to withstand a single server failure. These types of systems are redundant and should be. What I suspect is some sort of Core Network Hardware issue within either Waterloo's data center or the EU data center. Think switch or router for example.
EgoAleSum Oct 10, 2011 at 1:15 pm
8 hours downtime with Vodafone Italy, so far...
But the phone is connected to the BIS, and I can *send* emails, though not receive them...
BBHacker Oct 10, 2011 at 1:17 pm
Just posted my thoughts about this, I think RIM is digging its own grave with an outage in a time like this: http://bit.ly/rim_outage
EchoTango Oct 10, 2011 at 1:18 pm
Folks need to know that today is Canadian Thanksgiving and is a holiday here. I'm sure that most of the Canadian tech support staff were at home and not expecting this type of event.
I'm sure there's a lot of RIM folks who will not get the day off as a result.....
The price of being indispensable.
agenfil Oct 10, 2011 at 1:18 pm
Italy - BES - Carrier TIM here
NOTHING AT ALL SINCE THIS MORNING 8.00AM.
BBM DOES NOT WORK - EMAIL ARE ARRIVING "FOR A WHILE" THEN STOPPING.
IMPOSSIBLE TO SENT EMAIL
WHY NO ANY MESSAGE FROM RIM? I HAVE LOST 2 HOURS CALLING MY CARRIER TODAY AND WOULD BE NICE TO HAVE AN ALERT FROM SOMEONE....
DEAR RIM WHY YOU ARE NOT WORKING ON YOUR SERVERS DURING THE WEEKEND AND WHY NO ONE GIVE TO THE USERS ANY INFORMATION ABOUT THIS???
MADBRADNYC Oct 10, 2011 at 1:21 pm
Funny how some would say the servers are not down... lol.
Whether it's due to a glitch or server update, the servers are obviously down at this time...
Hoping for a fix soon for those affected. :)
zild Oct 10, 2011 at 1:32 pm
Norway - still no connection. Been out for nearly 8 hours now. Glad I'm not a VIP with tons of important mails to answer right now.
boldkeyboardholic Oct 10, 2011 at 1:39 pm
Germany/O2: I have right now BIS working (at least the icon)
wasn't aware of that issue (since social feed news over BIS ;) ) but received a few emails. (not much but I wasn't missing anything ;) ) Weather app was not working. Can't say since when BIS working again.
Not very long ago I think - perhabs as I read about it at home 30 Min. about it.
If I'm remembering it correctly I had a similar problem a few weeks ago, perhabs 2-3 days after I got my 9900. No BB-Icon or there/gone every few minutes but I still could use the browser and write/receive emails???
***edit***
Not working. I thougt it was working and I received emails but now it is not working anymore. The weather app/data over BIS is not able to update since 9 hours.
I have the BB Icon now/before this was missing
karaya1 Oct 10, 2011 at 1:49 pm
BIS is still down on o2 in Czech Republic. Occasionally get one email or bbm pushed, but can't respond or do anything.
thepinkcurve Oct 10, 2011 at 1:50 pm
Been down all day, and my bmm stopped working and my mum was worried about me(I have to message her when I'm on the bus cause I get bullied) and this affected o2 and t mobile uk.
paspro Oct 10, 2011 at 1:55 pm
Vodafone Greece - reporting dead for about 9 hours. Still nothing.
Robert22 Oct 10, 2011 at 2:10 pm
T-Mobile in Czech Republic still down. Crazy, problems all day long. Not good for RIM!
yinkbl Oct 10, 2011 at 2:14 pm
BIS has been down all day on MTN Nigeria
NaijaBerry Oct 10, 2011 at 3:54 pm
Excellent another 'naijan' same story with Airtel, so far we have Etisalat, MTN and Airtel all down, any glo out there?
Letto Oct 10, 2011 at 2:21 pm
romania down for 8 hrs now....it's 9 pm and no sign of recovery.
deocamdata Oct 10, 2011 at 3:35 pm
everything apparently recovered around 7 pm ... I am on Orange
horatiu Oct 10, 2011 at 4:21 pm
I have 2 devices on Orange RO and BIS is still down.
jaknife Oct 10, 2011 at 2:23 pm
Just got my first email in 6 hours!! I'm in the UK. Still not right though as no BBM and only received a few of the emails I have been sent.
mark2k Oct 10, 2011 at 2:32 pm
Russia's down for an 8 hours
antikorr Oct 10, 2011 at 2:35 pm
No BIS for hours! That's just f*ing horrible. RIM, come on! I need my e-mail and BBMs. NOW!
Truly devastating! :(((((((((((((((((((
Screaming out loud from Russia.
mark2k Oct 10, 2011 at 2:38 pm
And the carriers... not a single word about it... i have been reflesh and wipe my bb twice...
atom_ant Oct 10, 2011 at 2:43 pm
just received an SMS from Vodafone IT that the service is down in all European Union and that is not carrier related.... and that as soon as the service will be up, they will let me know...
sam8250 Oct 10, 2011 at 2:49 pm
Etisalat, Nigeria. BIS has been down all day, what a way to spend the last day of my annual leave. *wailing*
NaijaBerry Oct 10, 2011 at 3:51 pm
Hehehe sam8250 first 'naijan' i've seen on crackberry, same story on Airtel o!
rachit.jain Oct 10, 2011 at 2:57 pm
It jus worked like for 10 minutes.. damn again went back to grave on Vodafone IN .. I received 3 emails & 2 BBM's nd thn it was gone ..
-jp- Oct 10, 2011 at 3:04 pm
Thats 8pm in the UK now and nothing since around 10am this morning.
balenax Oct 10, 2011 at 3:12 pm
10 hours + so far in Romania, dead dead dead. Had a hope a couple of hours ago when some emails and a few tweets came in, but then it was gone again. I really don't like this, i can understand an outage, but so long for a service we pay premium is not acceptable.
katiepea Oct 10, 2011 at 3:14 pm
south america too, this is on the front page of cnn.com
jmatalon Oct 10, 2011 at 3:14 pm
Turkey Turkcell down more than 9 hours, also the other operators. RIM you hear?
Tombhoneb Oct 10, 2011 at 3:23 pm
Got my hopes up with about 12 emails coming through. But still no bbm/whapp.
sazza85 Oct 10, 2011 at 3:30 pm
This is an absolute freaking joke.......... You would think after this long some resolution would have been reached. What on earth are they doing? Sitting down twiddling their thumbs over the matter?
Genkartel Oct 10, 2011 at 3:37 pm
They like to annoy us :P
andgee Oct 10, 2011 at 3:32 pm
The service was patchy early on this morning i noticed from 6.30 am onwards here on Vodafone UK.
For most of the world to be so badly affected does seem to me to be either very unlucky or RIM have made a serious error here.
Genkartel Oct 10, 2011 at 3:36 pm
Been down from 11am this morning and still waiting(09:37 pm)... Hope it gets sorted out real quick!
PascalG Oct 10, 2011 at 3:37 pm
9:30 PM over here in France and it seems to be working again ! I'll keep my fingers crossed...
Matr00 Oct 10, 2011 at 3:40 pm
Slovenia here, got my last email at 2pm, still nothing now, at 9:40 pm
antikorr Oct 10, 2011 at 3:43 pm
I hope, they will at least deliver all of the stuck BBMs, 'cause I've been waiting for pretty much important replies today. Praying they won't be gone for good. Fingers crossed.
NaijaBerry Oct 10, 2011 at 3:48 pm
Aaaah so thats's what happened! No wonder we all couldn't reach each other between all networks! Lagos Nigeria here, its almost 9pm and its still down!
gsmlnx Oct 10, 2011 at 3:56 pm
If back to normal means still no service, then it is normal. Problems started 8 hours ago in UK and still there/
antikorr Oct 10, 2011 at 4:04 pm
Still no BBM for me. E-mail is working fine.
lachmi Oct 10, 2011 at 4:18 pm
Still nothing in Czech Republic. I've received only few mails from today, BBM out, browsing out, It really sucks...
lebdiablo Oct 10, 2011 at 4:19 pm
Beirut, Lebanon bbm service is still down!!!!
Aybesea Oct 10, 2011 at 4:21 pm
WiFi BIS now working on my Torch 9800 on Tesco/O2 @9.20pm in UK
TAltemeier Oct 10, 2011 at 4:26 pm
Germany still down
nbamford80 Oct 10, 2011 at 4:35 pm
BIS working again on T-Mobile UK but slow .Clearing the backlog.
fajwani Oct 10, 2011 at 4:39 pm
Its down in Oman since afternoon and it 12:30 am next day and still the same.
Regards
videoteam Oct 10, 2011 at 4:42 pm
Hungary still down
MasterBBuk Oct 10, 2011 at 4:47 pm
O2 UK - Still not workin for me...
paspro Oct 10, 2011 at 4:49 pm
Vodafone Greece - reporting UP and RUNNING right now!
boriswade Oct 10, 2011 at 4:52 pm
With the launch of iOS 5 for Apple products less than 48 hrs away which comes with iMessenger to rival BBM it's a bit of co- incidence?
Dugganm Oct 10, 2011 at 4:55 pm
yeah totally, cause we're all just gonna go out and buy a piePhone because BIS has been down for less than 24 hours...
MoPiou Oct 10, 2011 at 4:53 pm
Vodafone France - SFR, now working ( at least for me )
in Paris.
PeterRei Oct 10, 2011 at 4:57 pm
Germany: Mails starting to arrive right now (22.54). BBM not working, WhatsApp not working.
boriswade Oct 10, 2011 at 4:58 pm
I have lost business today! So yes I will be buying a piePhone
pshemek Oct 10, 2011 at 4:59 pm
Vodafone UK. Everything started working for me about 5 minutes ago. Hopefully for everyone else on Vodafone as well :)
chris-w Oct 10, 2011 at 5:00 pm
Im on Vodafone UK and still not working right. I got a few emails through but it stopped again and data is just not happening.
The RIM PR team really needs to all be fired. Not a word from Vodafone a text or anything letting me know whats going on. I have to search on my PC.
Recent message I read was saying possible 24 hour down time!?
awesome-0 Oct 10, 2011 at 5:09 pm
russia down for 11 hours now.. still not recover
thepinkcurve Oct 10, 2011 at 5:11 pm
Not heard anything from o2, the lazy sods. But t mobile sent a text to my mum saying that its not there problem, and when she phoned up to deal with my sisters phone there was this on the message, well stuff like it "for people with blackberrys on t mobile and on orange, the server is down in slough is broken and this isn't our fault, things will be back up and running asap."
O2 havnt sent me anything about this, I had to look on the internet. I hope that o2 do get there arse in gear and send me an appologey soon also a discont on this months phone bill.
I've been down since about 9am and its about quater past 10 now. Not right.hope its sorted by tomoz or I'm phoneing them up!!
MasterBBuk Oct 10, 2011 at 5:45 pm
Rite sods... i tried ringin em up, n theyd switch 202... all u got is a engaged tone. 1st time ever... knobs!!!
thepinkcurve Oct 11, 2011 at 2:48 am
I'm gonna ring them up later and ask them for a written appolgey!!
PeterRei Oct 10, 2011 at 5:15 pm
t-mobile Germany: seems we're back again!
xazizx88 Oct 10, 2011 at 5:25 pm
Saudi Arabia, Mobily : still down since the afternoon , +10hrs now
KCAlpha Oct 10, 2011 at 5:34 pm
Vodafone Malta: BIS up and running again time 11:30pm .... finally :D
biggie26 Oct 10, 2011 at 5:37 pm
BIS is still down on MTN NIgeria even after the 30second battery pull occasionally one email gets pushed, but can't respond or browse.
LordBarman Oct 10, 2011 at 5:55 pm
In Poland it finally came back. About an hour ago I started to get my undelivered emails from the whole day, now everything seems to be back to normal.
br14 Oct 10, 2011 at 5:58 pm
It takes quite a while for each carrier to be brought back on the system.
RIM has 70 million subscribers and all will have received emails today. Amounting to a huge volume of data.
The data volumes are so high the process of restarting the system takes a while from when the problems are fixed.
ljcn Oct 10, 2011 at 6:01 pm
The bottom line is that this represents quite staggering incompetence from RIM. Over 12 hours of failed service represents a suicide note - it is as simple as that. BlackBerry had the UK in its pocket, but no one could possibly excuse today's failure, whatever their affiliation. RIM is dead as a commercial supplier in EMEA, and I'd short the stock at $23, having until today been a buyer at the same price. Quite extraordinary. A Business School case study in the offing. Has any company ever screwed up so comprehensively?
Dugganm Oct 10, 2011 at 6:18 pm
A slight over reaction and hardly a suicide note! I certainly wont be going out to buy a different phone, and feel quite sorry for anyone who relies on there mobile phone so much that it makes them feel this strongly about this outage.
Has any company screwed up so comprehensively? Apple with their Death Grip failure on the iphone4? The Microsoft Kin? Do you want me to go on?
LondonCanadian Oct 10, 2011 at 6:20 pm
London, 23.17 Hrs. I am on T-Mobile UK. Email has been spasmodic all day but appears to be working now. However, BBM has been down all day and is still not working.
ljcn Oct 10, 2011 at 6:26 pm
OK, so here's the considered commentary on today's developments:
RIM's competitive edge has been derived from its superior security, but that only matters if you can maintain your service on a full-time basis. Today has proved that RIM can't do that, and that demotes it from the group of top table players, period.
In the end, security is an add-on feature to availability. BBM is still not functional in the UK, 12 hours after the service went down; e-mail came back up a couple of hours ago. This simply doesn't meet the basic requirements of a data service in today's world. So RIM is dead. It has ceased to be.
And throughout all of this, the silence from Waterloo has been deafening.
Sorry, Kevin, but the RIMpire struck out today.
Dugganm Oct 10, 2011 at 6:45 pm
It demotes RIM from the top table players...where who remain? Which other company provides not only phones but also an un-rivaled secure network on which to use those phones? Considering I have been using blackberry for a little over 2 years now and this is (hand on heart) the first time I've had any problems with the BIS network...I dont see any cause for complaint that it has went down for a wee while today. It'll come back up so why the need to start slating a company and pronouncing them dead?
Your phone was still able to be used as a phone. You could still access your email from a PC/laptop/tablet. The only thing I have been bothered by was the lack of BBM but that isnt an integral part of my daily life and I can live without it. Surely no-one relies THAT heavily on BBM?!?
Have we all forgotten how to use a phone...as a phone? So your emails didnt come through and you couldnt BBM people, so dial their number and speak to them...or is that too retro?
If RIM are dead after this, was the same not said about Apple after the iPhone4 death grip/yellow screen scandle? Look at where they are now...
Dave79 Oct 10, 2011 at 7:06 pm
What's your job? Because there are jobs that make massive use of technology that revolves around things like the blackberry platform and you cant really make a phone call as substitute. I'm sorry to inform you that some jobs evolved from the industrial revolution.
Dugganm Oct 10, 2011 at 7:31 pm
I work in IT...and (shock horror!) no-one died and business carried on as usual despite the BIS outage.
if someone was needed urgently, people could phone our blackberry users. If they needed to email them, they emailed them and the recipient picked up their email the next time they got near a PC or could connect their laptop to Wifi/3G.
No life or death situations arose as a result of the BIS outage. And our business certainly didnt suffer because of it.
Dave79 Oct 10, 2011 at 7:09 pm
It's like saying to the people that were going bankrupted because of the flighting ban due the volcano ashes last year: come one guy use a few horses to transport your perish good after all it's been like that for millions of years! So retarded.
Dugganm Oct 10, 2011 at 7:35 pm
Sorry Dave, but your analogy is retarded. Its nothing like what you are suggesting.
if you are telling me that your business has suffered because of a BIS outage it tells me that you have a) foolishly put all of your eggs in one basket by relying soley on Blackberries and the BIS network to carry out the running of your business, and b) no business continuity plan...which is foolish in itself in this day-in-age of technology.
Dave79 Oct 11, 2011 at 8:42 am
The analogy is correct.
A. You cant have multiple platforms for most of businesses.
B. The analogy is correct because the if the air-planes cant fly lots of business has no continuity plan but that does not mean that they are foolish in this day-in-age of technology.
Keep defending a retarder comment is retarded in itself.
Dave79 Oct 10, 2011 at 6:33 pm
Vodafone Ireland email and BBM still not working, browsing not working too...glad for the others that recovered but there are many that are still down. Seriusly cant they fix it 15 hours? Mean the whole architecture has a fault.
antikorr Oct 10, 2011 at 6:34 pm
F*ck! This is SOOOOO ANNOYING. I could bear with 5,6,7,8 hours of broken BIS. But it's just way too much... Still no BBM... Dang it!
Abody-rules Oct 10, 2011 at 7:26 pm
12 hours and still counting..
BBM Still dead here in Saudi Arabia..
I guess everyone else just blamed their service providers :P
billyg072 Oct 10, 2011 at 7:47 pm
after this outage i realize that w/out bis bb is just like an old nokia... i cant even use any normal 3g app like whatsapp or im ... i guess i'll welcome iphone 4S, anyone wanna buy my 9900?
Dapper37 Oct 10, 2011 at 8:02 pm
Well I can uderstan
Dapper37 Oct 10, 2011 at 8:15 pm
I understand the frustration of the users in emea but a little perspective to those who claim it to be the end of the world. I work for a international company with branches accross the US, Canada and many other world destinations. Weekly I get email stating that this or that regions internet and email system is down, that we will be relying on BlackBerry service for communication. It happens all the time but with only small service providers to blame, it doesn't get the headlines. Nore does BB ever get the praise. So go ahead and jump ship because of this unbelievable incompetence and enjoy your more consistant issues.
Robert22 Oct 10, 2011 at 9:18 pm
Sorry, but I have no appologies for such a huge and long service outage. I can understand local short time problems, but not a full day and in the whole EMEA!
HRH_Adey Oct 10, 2011 at 8:20 pm
Everything working here now,MTN Nigeria
birder Oct 10, 2011 at 8:38 pm
Normal service resumed here in north west england.
Technologies great when it works
Robert22 Oct 10, 2011 at 9:16 pm
A full day service outage in the half world? Thats totally crazy!! RIM, are you kidding?
xazizx88 Oct 10, 2011 at 9:20 pm
BIS is back in Saudi Arabia . including BBM.
br14 Oct 10, 2011 at 10:17 pm
The first full outage I recall in quite a while. Even if it was 12 hours, that makes it 0.13% in a year.
And in the past 8 years if I doubt the total is 24 hours of service outage. Or 0.03% if you're counting.
RIM's problem is its absolutely shambolic notification system for the consumer. Though I can assure you that the carriers are informed immediately and constantly. For the companies survival they need to stop doing obeisance to the carriers in everything.
antikorr Oct 10, 2011 at 10:23 pm
BBM recovered in Russia. :)
Frank Castle Oct 10, 2011 at 10:30 pm
My condolences to those that had to suffer through this outage. Outages suck anytime they occur as you realize how much BB has been in your life and way you communicate.
What's annoying is the media jumping on RIM as it's a negative story and the context is skewed. There is no system that provides 100% uptime. RIM yearly is close to four 9's which only makes any outage a major pain. Apple's MobileME, Microsoft's cloud systems, Google's cloud systems have all had major and frequent outages. None get discussed on media sites. I get wireless carrier outage reports everyday for the country (US) and there are a ton of outages there as well. Outages occur.
I'm guessing this is related to BIS 4.1 upgrade but we'll see when the summary report comes out.
98hundred Oct 11, 2011 at 1:18 am
I was getting so worried that its either my carrier or my phone. Was stressing cause just got my 9900 on friday and thought I may have broke something. Didnnt have BIS since 10 october, then it came back around 4 on morning of 11 october, well here in SA.
rytec Oct 11, 2011 at 3:42 am
Here in Belgium with provider Mobistar still no BBM possible or sometimes you see the D from delivered after a while so it is still not solved as it should be.
BES and internet are working fine.
But they should have given people at least a little more information each time they have solved a part of the problems.
A lot of people are wondering and asking what has happened and no answers?
BreakerBB Oct 11, 2011 at 5:10 am
Has this anything to do with the recent BIS 4.1 upgrade? Maybe the UK implementers missed something???
(Everything came back to normal here in Hungary by the way)
Robert22 Oct 11, 2011 at 5:46 am
There is something wrong with the RIMs infrastructure. One server in UK is down and half of the world is without services. Thats not good and credible!
antikorr Oct 11, 2011 at 6:17 am
Everything's back to normal here in Russia. BTW, after this vicious outage we now have a BIS 4.1 up and running! Surprising coincidence ain't it? ;)
TAltemeier Oct 11, 2011 at 6:46 am
BBM still hanging in Germany
pepule Oct 11, 2011 at 6:53 am
In Czech Republic now is all OK.
Thank you BB.
Robert22 Oct 11, 2011 at 8:05 am
No more. 11.10., 1pm services down again. Grrrr :(((
chris-w Oct 11, 2011 at 7:09 am
I cant beleive it. Its all just gone down again. Everyone in my office can not receive emails or bbm.
RIM are busy digging their own grave.
archimedes144 Oct 11, 2011 at 7:30 am
Yep - it looks like the story is going on, same issue as yesterday ... no BIS in middle europe (last mail 12:45 MEZ)
jezzter Oct 11, 2011 at 7:47 am
Yes. It's down again, Affecting around 50% of users in EMEA.
Sveninho Oct 11, 2011 at 7:52 am
it has been back online this morning but about 13:00 PM it stopped again!
Netherlands, Amsterdam.
goudacheese Oct 11, 2011 at 7:53 am
It's down again, confirmed at least by Vodafone NL. Using my network (TMobile NL) also no connection (no BBM, e-mail, you name it...). It's in the news (in Dutch though): http://www.nu.nl/internet/2638440/blackberry-kampt-weer-met-storing.html
Robert22 Oct 11, 2011 at 8:03 am
Czech Republic down again. RIM, are you crazy???????????
TAltemeier Oct 11, 2011 at 8:05 am
Germany too. No Mail, no BBM. Nothing.
Rohugh Oct 11, 2011 at 8:09 am
Heh, it has gone again today - not doing very well are they? After yesterday it worked fine until about 12pm local time, then gave up the ghost.
goudacheese Oct 11, 2011 at 8:10 am
@Blackberry: Y U NO HAVE BACKUP LINK --somebody should create a meme for this :P
hormazd.mistry Oct 11, 2011 at 8:11 am
Its down once again... BBM... BIS... everything is down again :(
Quizote Oct 11, 2011 at 8:12 am
I am on MTN in Accra, Ghana, W/Africa, and internet services are still off. didn't realise how frustrating it would be without this. I am unable to twitter, facebook, use my blackberry news feeds and it is really annoying. Damn technology! anyway, i hope the technology gods will answer our prayers soon.
Darksnake6 Oct 11, 2011 at 8:12 am
Belgium: down since yesterday 10AM. Received some emails this morning, but then nothing.
Ricardo.Bernardo Oct 11, 2011 at 8:25 am
South Africa's is fucked again!
Robert22 Oct 11, 2011 at 8:35 am
RIMPIRE is on strike back :((
jacmeister68 Oct 11, 2011 at 8:39 am
MODS PLEASE POST ON INITIAL ARTICLE AND UPDATE TO SAY IT S DOWN AGAIN.
WHY DOESNT RIM TELL US WHY ??
Joel_Zimmerman Oct 11, 2011 at 8:44 am
I was blaming Vodafone UK for several hours until I found out it was a BIS outage. I never knew how much I was addicted to my BlackBerry when I wasn't able to receive email for several hours. Withdrawal symptoms proved that I probably cannot move to any other device. For those who said they'd move to Apple because of the outage, did Apple users move from their iPhone 4 to RIM devices when the antenna problem arose? NO, a lot of them stayed loyal and waited for a software update which did arrive. There is another BIS outage, yet again in the UK and started just before 1200 GMT. Can't contact my overseas buddies!
m_a_x99 Oct 11, 2011 at 8:50 am
Romania down too... yesterday all day, and today starting 12pm....
smartbuddy Oct 11, 2011 at 9:02 am
Qatar is down again....seems RIM has gone crazy....unable to fix the issue..
abhikumar5 Oct 11, 2011 at 9:03 am
looks like Steve jobs reached heaven and turned off Blackberry server plz turn them back on i promise i ll buy your ipods and never use windows again btw service down again on Vodafone India
Quizote Oct 11, 2011 at 9:27 am
that was funny!!
goudacheese Oct 11, 2011 at 9:32 am
+1
AValverde13 Oct 11, 2011 at 9:19 am
Hungary is also down again... This is getting frustrating now.
GuyH Oct 11, 2011 at 9:29 am
Down again? UK
londonel Oct 11, 2011 at 9:32 am
Is this some kinda joke??
RIM can't fix the server?!!!
UK down again for the second day!!
Skateman1972 Oct 11, 2011 at 9:35 am
Netherlands, T-Mobile and KPN still down...BBM messages do get send but dont arrive..
Mustafa_1969 Oct 11, 2011 at 9:36 am
India Down Again!! WtF RiM . . . . Get on it.
ladeberry Oct 11, 2011 at 9:39 am
DOWN again .........................vodafone India been down since 5pm local time
ugbadboy Oct 11, 2011 at 9:48 am
Airtel Uganda also down again!!!
BlueandWhiteBerry Oct 11, 2011 at 10:12 am
UK down. Also I have GPRS where I once had 3G. What gives?
longhetti Oct 11, 2011 at 10:20 am
NO BIS for 2 days Moldova (Europe)
NSheld Oct 11, 2011 at 12:26 pm
Have to say, I'm not very chuffed.
Whatever happened to 'Disaster Recovery'?
Backup Plan B's....
I can't believe they have one single point of failure.
1. It's either EXTREMELY bad luck
2. A hack
3. Incompetence <-- (I think we can rule this one out)
ilukeberry Oct 11, 2011 at 1:36 pm
Slovenia (EU) still down....
98hundred Oct 11, 2011 at 1:41 pm
:( still no services here. Vodacom SA has sent out sms' to there subscribers apologizing about the problems. MTN SA hasn't done with us. Shockingly my internet is working on my phone. But other services aren't working.
biggie26 Oct 11, 2011 at 2:58 pm
Am on MTN Nigeria and BIS service is gradually been restored current time 7.59pm but BBM is still down just browser functionality
Emmanuel000 Oct 11, 2011 at 3:24 pm
VodaPT enabled push mail for some minutes, twice in this time already. Right now, it's still down too.
rytec Oct 12, 2011 at 3:06 am
This morning arround 07am central European time i saw some mails and I could send ping message with a slight delay of 30 secs to my wife's BB, internet was working too, but now at 09am all services are down again here in Belgium with Mobistar.
ginita_95 Oct 12, 2011 at 4:06 am
In France is not working either
hmmkot Oct 12, 2011 at 7:23 am
*UPDATE* - Looks like things are getting back to normal, and RIM sincerly appologizes to those affected.
No in Poland, still down (2,5 days now)
aj_007 Oct 12, 2011 at 7:42 am
It's fluctuating badly... MTN Nigeria