BlackBerry Ranked #1 by J.D. Power and Associates
It's not like BlackBerry users need any 3rd party affirmation to tell us what we already know to be the truth, but J.D. Power and Associates has ranked BlackBerry #1 in its Inaugural Business Wireless Smartphone Customer Satisfaction Study!
The inaugural study measures business customer satisfaction with their wireless smartphone, which is a mobile phone offering advanced capabilities, often with personal computer-like functionality such as a BlackBerry or Treo. Overall satisfaction is examined across six key factors. In order of importance, they are: ease of operation (22%); operating system (21%); physical design (20%); audio (14%); battery aspects (13%); and utility features (10%).
RIM ranks highest in overall smartphone customer satisfaction with a score of 702 points on a 1,000-point scale, performing particularly well in the operating system factor, which includes the speed of moving between applications and speed of sending/receiving e-mails. RIM also performs particularly well in battery aspects, including the length of battery life. Treo manufacturer Palm (698) and Samsung (698) tie to closely follow RIM in the ranking.
I can't believe Palm and Samsung was that close behind. And I didn't see the word Apple or iPhone mentioned anywhere in their announcement. I'll be curious to see the results 12 months from now when they do this a second time around.