BlackBerry Protect on BlackBerry 10
Help, How-To & Tips | 107 Comments Using BlackBerry Protect on BlackBerry 10 BlackBerry Protect is a utility that lives in the background, humming away quietly, and for the most part it’s something you don’t really think about - until you need it. Protect gives users the ability to remotely lock, wipe, beep, and locate their BlackBerry device, and in BlackBerry 10, it’s...


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Apr 15, 2015 FYI: Important BlackBerry Protect update for BlackBerry 10.3.2 users

Important BlackBerry Protect update for BlackBerry 10.3.2 users

Here's a little bit of an FYI for anyone out there who might be running the BlackBerry 10.3.2 beta but are not actually part of the beta program. BlackBerry has just sent out an email highlighting an important update happening with BlackBerry Protect that will affect ALL BlackBerry 10.3.2 users whether you're in the beta officially or you used the leaked files to get it installed. If you used the leaked files, then chances are you never got the email so here's what you need to be aware of.

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Jan 16, 2014 Smartphone thefts are on the increase - protect your BlackBerry!

It's sad to see, but not surprisingly that smartphone thefts are on the up. As more and more people can now affordably switch from a feature phone to a smartphone it's only logical that thefts will increase unfortunately. 

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Jul 29, 2013 How to find a lost BlackBerry

BlackBerry Protect

This week is security week for Talk Mobile, and today’s focus has been on locking down your device. BlackBerry Protect is a fantastic tool that has been baked into BB10, and will be familiar to many older BlackBerry owners. The personal security suite provides everything you need to find your phone’s GPS location, lock the screen, have it ring, or even wipe everything from its memory. You can get the full run-down of BlackBerry Protect over here.

We want to zoom in on simply finding your lost BlackBerry. Maybe you forgot it the bar or the train, or wherever else. Here’s what you’ve got to do to get it back.

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Apr 03, 2013 Using BlackBerry Protect on BlackBerry 10

Go ahead, lose your BlackBerry - Protect has you covered

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Aug 08, 2012 UK Police advise users to download theft prevention and tracking apps such as BlackBerry Protect

BB Protect

It looks like the Police in the UK are getting proactive in the war against mobile phone theft and are actively promoting users to download theft prevention and tracking apps such as BlackBerry Protect to their devices. On the Hertfordshire Constabulary website they published an article this week which is clearly geared towards publicizing the fact that smartphones do get stolen but with a tracking app on-board the chances of recovery is greatly increased.

We have covered BlackBerry Protect many times here on the site so I won't bore you with repetition, however, if the Police are advising users to use BlackBerry Protect I would listen up.

DI Paul Doran, from the Crime Reduction Unit said:

"We are encouraging all smartphone owners to download an app for tracing your phone. Then, if it is lost or stolen, it is much more likely that you can get it back. Even if your phone is covered by insurance and you can get a replacement, losing all your contacts and other personal details can be devastating.

"These new applications are very useful tools for tracking down stolen goods and catching criminals in the act. If owners report thefts quickly enough there's a better chance of getting their phones back and for us to catch the perpetrators before they have disposed of any evidence.

"This technology can have other uses for the police such as tracing missing persons, and we would urge families with vulnerable members to securely record their account details which are required to activate this facility."

If you need the app it is free to download and as well as backing up your contacts, calendar and sms messages it allows for your BlackBerry to be traced using GPS if it is lost or stolen. What are you waiting for? Download now! 

More information/Download BlackBerry Protect for BlackBerry smartphones

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Jul 10, 2012 BlackBerry Protect updated, bringing some new features and fixes

BB Protect

One of my most valued apps on my BlackBerry has received an update today. BlackBerry Protect version is now available to download from App World. 

The update brings the following features and fixes to the app:

  • Support for backing up additional databases such as password keeper and WiFi network profiles
  • Improvements to the backup and restore feature
  • Enhancements to the application deletion protection
  • Ability to stop and resume BlackBerry Protect service
  • Ability to automatically return your device to silent mode after making it play a sound
  • BlackBerry ID enhancements and setup fixes
    • Expansion of supported wireless service providers and BlackBerry device models
      • Support for additional display languages

      If you currently do not use BlackBerry Protect I strongly recommend you do. As well as it backing up your contacts, sms, calendar, tasks and memos, the application can also come in very handy if you lose your beloved BlackBerry. Using BlackBerry Protect on the web will allow you to locate your BlackBerry if it is lost or stolen. As well as tracking it on a map, you can sound an alarm on your device, send a message to it and even erase all of its data. If you fancy seeing it in action check out the recent video we posted.

      More information/Download BlackBerry Protect for BlackBerry Smartphones

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      Jun 02, 2012 How to use BlackBerry Protect on the web

      For a lot of folks, BlackBerry Protect may just be an application on your BlackBerry smartphone that you've never bothered to enable. It has the potential to be quite useful and a BlackBerry smartphone feature that everyone should be making use of whether you see a need for it or not. Consider it a preventative measure should you ever need it, though we hope you never do.

      Aside from it being an app, BlackBerry Protect offers a full online site to interact with your device should you ever lose it or otherwise not have access to it. Check out the video above for a full run through of the features and options available through the BlackBerry Protect website.

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      Dec 30, 2011 Joseph’s most-used BlackBerry apps of 2011

      2011 Most used apps on my BlackBerry

      There are but a few days left in 2011; what better time to share with you my most-used apps of 2011 than now. I love my BlackBerry Smartphone for the communication tool that it is. I have one or two games installed on my device, but that's not what I spend the majority of my BlackBerry time doing. The messages app and browser give me quick access to the world at-large, but there are several other apps that truely keep me connected and organized. Head on past the break for the full list.

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      Nov 30, 2011 Mea Culpa. My faith restored in BlackBerry Protect

      BlackBerry Protect Restored to Greatness 

      BlackBerry Protect is an app designed to rescue irreplaceable data from your BlackBerry Smartphone. It isn't designed to be used as a standalone device switch product. Its intended purpose is be used more as a last result to recover data from a lost or stolen smartphone (and then destroy the data on that phone). Not too long ago, I tried to emulate this situation, completing a backup on my BlackBerry Torch 9800 and trying to restore that data on my new BlackBerry Torch 9860. When it failed to retrieve the vast majority of my contacts, I was understandably disappointed. So, too, was RIM.

      After the article ran, Research In Motion reached out to me to try and figure out just what had happened. I sent them some information about my phones, and they promised to get back to me. On Thursday, they did just that. Two product managers from the company walked me through exactly what happened.

      The whole situation reminds me of an issue my sister had with transferring the license plate from one car to the other. It was a complicated situation involving a lease buy-out, a car sold, and a car bought. Things didn't go right, and the tax office tried to charge her double the amount she owed. The leasing company completed its paperwork properly, my sister completed her paperwork properly, and the car dealership completed its paperwork properly. No one did anything incorrectly, yet things still went wrong. And that, my readers, is what happened with BlackBerry Protect. 

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      Nov 18, 2011 Et tu, BlackBerry Protect? The terrible saga of a device switch fiasco

      La Mort de César (by BlackBerry Protect) 

      I have been betrayed! The BlackBerry Protect application that I have lauded and recommended time and time again has - in my eyes - failed me. But let me back up a little (and turn the melodrama dial down from eleven).

      The other day, I finally joined the OS7 masses, getting a brand new BlackBerry Torch 9860 (I really liked the CDMA version of the phone). I know, I know, I'm a little late to the game; but in my defense, so was my carrier. Anyway, whenever I do something on my BlackBerry I try to figure out how to turn it into an article. This article was going to be titled, "How lazy do you want to be? Switching devices using BlackBerry Protect." Sadly, this is not that article.

      Now obviously, I wasn't expecting miracles. The BlackBerry Protect application only grabs a small portion of the data on your BlackBerry: contacts, calendars, SMS text messages, memos, and browser bookmarks. But between that service and the nearly ubiquitous BlackBerry ID, I figured it would be an easy transition to a new phone - no BlackBerry Desktop Software required. I was wrong.

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      Nov 10, 2011 BlackBerry Protect website gets a facelift, adds new features
      BlackBerry Protect website If you use BlackBerry Protect on your phone, you'll be happy to hear that the website has recently updated. As you can see from the picture above, it was given a complete UI overhaul making it easy to navigate and much more pleasant to use.

      From the website you have several options available under 3 different tabs. Under "My Device" you can view the current location of your device, make your BlackBerry ring or display a message even when on silent or locked, as well as lock or wipe your device --all very handy options to have if your BlackBerry is lost or stolen. This page also shows what BlackBerry you have, your PIN and phone number, as well as battery and signal strength! The "My Data" tab shows an archive of your back-ups and details about each. Under "Manage Devices" you can see all the devices you have on your BlackBerry Protect account and their details, as well as give them a custom name, handy if you have multiples of the same model.

      All in all, it's a good redesign. Check it out when you get a chance, though hopefully you'll never have to use it in the case of your BlackBerry going missing.

      Check out the revamped BlackBerry Protect website

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      Sep 27, 2011 BlackBerry Protect updated to version
      BlackBerry ProtectBlackBerry Protect

      BlackBerry Protect has received an update in BlackBerry App World and now sits at version There is no change log (as usual) to go along with any of the updates, so it's safe to assume just some minor tweaks and/or bug fixes. This update is a bit confusing to me as well as I have version on my Bold 9930 (OS so not sure what's up there. Regardless, BlackBerry Protect has quickly moved to the top of my favorite apps list and has proven itself to me on a few occasions. If you haven't tried it yet, it lets you backup data on your device like contacts, calendar and text messages OTA and is totally free. You can also locate and remotely wipe your device from the web -- very cool stuff. Head to the link below to download BlackBerry Protect or check out more in our walkthrough.

      More information/download of BlackBerry Protect

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      Sep 02, 2011 Backing up your BlackBerry smartphone

      CrackBerry's guide on how to backup your BlackBerry Smartphone!

      BlackBerry Backup

      One of the things we can never stress enough is the importance of backing up your BlackBerry. There is so much data on your device including emails, SMS, phone call logs, passwords and memos that if something were to happen to the information or the device itself, having a solid backup could be a life saver. When it comes down to just how to backup your BlackBerry there are some really easy solutions. In the past it was kind of a pain to backup a device since the only real way to get it done was through BlackBerry Desktop Manager, but with the addition of BlackBerry Protect and other 3rd party apps, you can backup your device daily without even thinking about it.

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      May 31, 2011 A closer look at BlackBerry Protect

      BlackBerry Protect 

      We've discussed BlackBerry Protect quite a few times here on the blogs. It's a free service available from Research In Motion for its BIS customers. Generally if you purchase your phone from a carrier, you're on a BIS. BlackBerry Protect allows you find your phone when it's missing and destroy your data should all become lost.

      But what actually happens when your smartphone goes missing? If you're a BB Protect user (and if you're not, did I mention that this is all free?), you've probably played around with the lesser features of the service. I, for one, use the Loud Ring function quite often. I'm not so good at keeping up with my phone; BlackBerry Protect is. Locking the phone; sending it a message; and locating your BlackBerry on a map using its GPS coordinates is fun, if not a little creepy. But what about that last feature, Wipe Device? 

      This is why you come to to learn from our bonehead entirely-understandable-considering-the-circumstances mistakes. To begin, BlackBerry Protect doesn't back up everything. The app is very up-front and clear about what it can back up remotely; future versions of the app will recover more data, but it's still less data than you'd get with a Desktop Software backup. Second, a security wipe from BlackBerry Protect destroys everything except the OS. I've done a few security wipes in my time, so I have only myself to blame.

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      May 29, 2011 A quick look at the new BlackBerry Protect options coming with BlackBerry 7
      [ youtube video link for mobile viewing ]

      As you may or may not have noticed from some of the leaked device videos of recent, BlackBerry Protect is getting an upgrade in BlackBerry 7, all while becoming deeply integrated into the BlackBerry OS. The above video shows us some of the new options that will be available when the new version rolls out.

      That's not to say anyone who isn't on BlackBerry 7 won't get the new features. Essentially, RIM could roll this out to every compatible BlackBerry device tomorrow if they wanted as an update to the already existing standalone BlackBerry Protect application but having it built-in on newer devices just makes sense. Thanks, @rr_yy!

      Music Credits: ccMixter

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      Apr 17, 2011 Readers Ask: What are the differences between SmrtGuard and BlackBerry Protect?

      SmrtGuard vs. BlackBerry Protect

      Going back to March 2009 when CrackBerry first announced the public beta, SmrtGuard immediately become a popular choice among BlackBerry BIS users for its ability to backup device data remotely, and via a web dashboard, allow users to login and execute a number of actions, such as locating a lost BlackBerry. Since its launch, SmrtGuard has continued to roll out a number of new value-added features, offering the basics for free and premium features for a price.

      Just last month, RIM released their own app along the same premise, called BlackBerry Protect, which at a glance looks a lot like SmrtGuard and appears to offer a similar feature set. Of course, BlackBerry Protect is built by RIM and is offered as a free app/service, which immediately makes for a compelling download choice.

      Since BlackBerry Protect hit the scene, I've received quite a few emails from readers asking us to compare the two services. Does it make sense to pay for the full version of SmrtGuard? Or is the free version of BlackBerry Protect good enough? Not wanting to delay any longer and being swamped at the moment with all the BlackBerry PlayBook craziness, I decided to take a different approach on answering this one and reached out to Rob Kao, SmrtGuard's Founder, to walk us through the comparison. I figured he's more hands-on than anybody with these apps, so would be able to provide us with an accurate tale of the tape and further insight on the comparison. Keep reading to see what he has to say, and if you've used both SmrtGuard and BlackBerry Protect in the past, be sure to chime in on the comments with your personal findings.  

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      Apr 06, 2011 Quick Review: BlackBerry Protect

      While there are tons of security/backup apps out there for BlackBerry, RIM has finally decided to make the choice easier for most users and release their free BlackBerry Protect application. The app is a simple tool with a good amount of features, although it could stand to pack in a bit more. The basis of BlackBerry Protect is that of a backup utility. You can backup your contacts, calendars, tasks, memos, browser bookmarks and text messages. Seems like a bit of an arbitrary mix and we would definitely like to see more options for email messages, profile settings and options among other things. Secondly, BlackBerry Protect has a great web utility in case your device is lost or stolen. You can locate your device via GPS, sound a loud ringtone, send a message to be displayed on the screen as well as lock and wipe the device. Again, some things that would be good here would be more features to protect your SIM card as well (a thief could easily remove your SIM rendering the location features useless). All in all I really like BlackBerry Protect but I do think there is a lot of room for improvement. If you're on a BIS you can grab it free from BlackBerry App World.

      More information/download of BlackBerry Protect

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      Mar 20, 2011 BlackBerry Protect now available in Europe and the Middle East

      BlackBerry ProtectBlackBerry Protect

      When BlackBerry Protect launched as an open beta a few weeks back, the service was limited to BlackBerry users in the Americas only. Now, however, the service was expanded to support Europe as well as the Middle East. This only leaves out BlackBerry users in Asia, but rest assured BlackBerry Protect will arrive there at some point too. And remember, when used consistently and correctly, your BlackBerry smartphone will offer reliable protection... a little bit of extra protection is not bad though, so head over to BlackBerry App World for the download, will you?

      More information/download of BlackBerry Protect

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      Mar 08, 2011 BlackBerry Protect Hands-On Review

      BlackBerry ProtectBlackBerry Protect

      As a BES user there have been many benefits that BES people take for granted.  Unfortunately the BES is not a solution for everyone, there are IT requirements that must be considered when deploying a BES.  Although with the launch of BES Express and Google extending Apps support for BESx the entry bar has been lowered, operating a BES Express still requires some tech knowhow and some people just don't have the time or desire to become a BES Admin.

      What is nice is that RIM has slowly begun extending the wireless sync experience on BIS to become closer to what the BES user's experience is similar to.  A while back we saw BIS updated to offer wireless calendar sync for Google and Live users.  I'm certain Adam and many others applauded this new feature because it made the need to use "Google Sync" tool obsolete.  This tool was terrible and I hope to never see it again.

      Another great feature of BES is is data backup.  The BlackBerry automatically backups over the air (OTA) and therefore does away with the need to do manual backups with the Desktop Manager software.  Backups you don't have to think about are the best kind.  And now with BlackBerry Protect the OTA backup comes to the BIS user.  So without further delay lets look at this new product.

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      Mar 05, 2011 BlackBerry Protect now available (open beta) in North America and Latin America

      BlackBerry Protect

      RIM just let us know that the long talked about BlackBerry Protect app/service is now available to users. We took a detailed look at this wayyy back in July 2010, so check out our BlackBerry Protect Preview to get up to speed.

      BlackBerry Protect is a free application that allows users to wirelessly backup, restore and locate their BlackBerry smartphone. In the event that their BlackBerry smartphone is misplaced, lost or stolen, BlackBerry Protect provides features like: remote device wipe, remote device lock, ‘Lost and Found' screen, locate device on a map, remote activation of the BlackBerry smartphone loud ringer, and wireless device backup and restore. 

      Key features of BlackBerry Protect include:

      • Remote Device Management:
        • Remote wipe
        • Remote lock and ‘Lost and Found' screen
        • Remote activate loud ringer
        • Cell Tower and GPS device tracking
      • Over the Air (OTA) Backup and Restore:
        • Contacts and Calendar
        • Memos and Tasks
        • Browser Bookmarks
        • Text Messages
      • Administration:
        • Based on BlackBerry ID system
        • Web-based End User portal
        • Operator Call Center access

      If you want to give it a try, you can find the BlackBerry Protect app within the Test Center in BlackBerry App World (note for some users it may take up to 24 hours for it show up) and you can head to to download, login to the web interface, and for more info.

      Talk about BlackBerry Protect in the CrackBerry Forums

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      Mar 02, 2011 BlackBerry Protect rumored launch dates emerge
      BlackBerry Protect rumored launch dates emerge

      It's been quite some time since we posted our intial preview of BlackBerry Protect. While it's been in the BlackBerry Beta Zone all this time, it's only been available for a limited amount of users. With it being there we've heard plenty of times that it's coming soon but there has never been a date associated. The latest rumors however have an area-specific rollout happening by way of open beta on the following dates;

      • March 5th (North America / Latin America)
      • March 19th (EMEA)
      • April 2nd (Asia Pacific)

      We won't hold anyone to those date but a complete roll out would be great to finally see happen. Anyone waiting to get their hands on BlackBerry Protect still or have you moved on to one of the many alternatives now available? Let us know in the comments folks.

      Source: N4BB

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      Jul 12, 2010 BlackBerry Protect Preview - RIM introducing FREE remote backup, restore and locate service to BlackBerry owners!

      BlackBerry Protect

      Whether a big innovation or small, we tend to always get hyped up at when Research In Motion introduces a new product or service to BlackBerry users (what can we say.. we love BlackBerrys!). Today's official word of the coming of BlackBerry Protect, which will be available in limited beta later this week and open beta later this year via the App World test center, is totally deserving of some genuine excitement. BlackBerry Protect is a free service offering from RIM that allows BlackBerry smartphone customers to remotely backup, restore and locate their BlackBerry smartphone, from wherever they are via their destkop computer. CrackBerry readers will be familiar with SmrtGuard, an application we've raved about here since it was still in beta... you can think of BlackBerry Protect as free RIM-built version that mainly accomplishes the same things. Key BlackBerry Protect features include:

      • Remote Device Management: Locate on map; Activate lound ringer; Lock / password change; Lost and Found screen; Device wipe
      • OTA Backup and Restore: Contacts and Calendar; Memos and Tasks; Browser bookmarks; Text messages
      • Administration: Based on new BlackBerry user account system (BlackBerry ID); Web-based end user portal; operator call center access

      I had a chance to get a sneak peek of BlackBerry Protect and and am definitely happy to see RIM bring this service offering to its (consumer/BIS) customers for FREE of charge. Bottom line is it works as advertised and as you'd expect - the features/capabilities of BlackBerry Protect sort of speak for themselves. While the OTA backup and restore features are nice (would have love to have had these for a long time now), it's the remote device management that will make you say THANK YOU RIM if and when you ever have to use it (like if you ever misplace your device). Definitely another compelling reason to be a BlackBerry owner. Keep reading for some more images and details!

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