With the BlackBerry Z10 now hitting the market, many folks picking the device up have been wondering why they can no longer use their BlackBerry provided BlackBerry.net email addresses. Instead, the setup process of those emails on BlackBerry 10 simply states the email accounts no longer supported through the device.
If you're not familiar with these email accounts, they were once offered by BlackBerry to those making use of a BlackBerry smartphone. Normally, they would carry some carrier association with them. (e.g.: email@example.com.) For some, it has been the only email address they've known despite the multitude of email providers available out there. So, what's BlackBerry doing with those accounts? We now know the answer, thanks to b320!
Recognizing this would be an issue for some, BlackBerry has posted a knowledge base article on the matter that outlines the details on what exactly they're doing to help make the transition all a bit easier for customers. In short, a process has been set up that will allow for all emails you have directed to that account to be forwarded to a new designated email that you've created. So for example a new GMail, Yahoo or Outlook account you've established. For now, the options are available to carriers in Canada, Europe, the Middle East and Africa with more planned as the device launches occur. In order to get that sorted, you can follow the directions below:
Overview: BlackBerry email addresses are usually in the format user@<serviceprovider>.blackberry.com/net. When a BlackBerry email address is moved to a BlackBerry 10 smartphone, email messages from the BlackBerry email address can be forwarded to the new email address for one year.
NOTE: The one year of email forwarding cannot be extended.
When using a BlackBerry email address as the BlackBerry ID username, it is strongly recommended to login and change the BlackBerry ID username to the email address that messages are being forwarded to. Follow the steps below to configure forwarding and to change the BlackBerry ID username.
Note: Once the forwarding rule is created, it can take between 5 and 15 minutes before it becomes active and email starts to forward to your new email address. In a future release of software after attempting to setup the BlackBerry email address from Settings - Accounts there will be an automatic redirect to the forwarding web page
Follow these steps to change your BlackBerry ID username via the BlackBerry 10 smartphone
Alternatively your BlackBerry ID username can be changed via the BlackBerry ID website
NOTE: Moving forward please use the new email address when signing into BlackBerry ID.