Is the updated BlackBerry Maps not working for you? Try this fix

By Adam Zeis on 21 Aug 2013 10:21 am EDT

An update to BlackBerry Maps was released just a few days ago that was supposed to fix the app as far as upgrades, stability and performance. While many users downloaded the update and are running BlackBerry Maps with no issues, just as many seem to be experiencing problems with the app now. Reports are flying in that Maps has gone down the tube and won't even start for some users. 

Thankfully forums member fbf2012 has come to the rescue and posted a workaround for those that are having issues. The process involves heading to BlackBerry World from a PC and installing BlackBerry Maps, however this method should push an older (working) version to your device instead of the new "updated" version.

So if you're having issues, swing by the forums and give it a shot. You'll need a Windows PC to do it but it looks like it has been working for most users. Be sure to leave a comment letting us know if it worked for you.

Discuss more in the CrackBerry forums

Adam Zeis Adam Zeis "Mobile Nations Content Strategist" 3740 (articles) 2892 (forum posts)

Reader comments

Is the updated BlackBerry Maps not working for you? Try this fix


Pretty sad for the need for a work around how about blackberry just fix the damn problem. Just saying.

Posted via CB10

I think it’s pretty safe to say they are working on it. After the Apple maps disaster, I would have to assume this fix is a pretty big priority for BlackBerry right now.

Posted via CB10

It's pretty safe to say nothing... stop believing blindfolded, the update should have come on day 2 tops... BlackBerry priority now is to find buyer unfortunately.

How dare you post a response that is fact-based, calmly written, and non-inflammatory, and which doesn't insult the commenter to whom you're responding? This is the internet; get with the program!

I have no problem with mine ..... but why don't they verify this stuff before releasing an upgrade?

The app runs fine if the device's other software (the OS) is up to date. The problem is certain US carriers, they are preventing their customers from having the up to date OS. Its a bit like trying to run the latest version of Microsoft Word 2013 on a PC with Windows 95.

It would be great if they would just fix the update immediately. I'm among the many dealing with the app closing directly upon activation. Not happy. Not interested in going out of my way to fix their problem.

Posted via CB10 w/ the Z10

It was a surprisingly easy fix. With my Z and PlayBook I don't take a laptop with me when I travel. Went to the hotel's public PC and was good to go in three minutes. It's still a stunning lack of QC on BlackBerry's part but a very easy fix until the update is debugged.

Knowing I'll need to use this app tomorrow, I just followed the directions, and you're correct. Easy fix. Still disappointed by this set of circumstances. Maybe I'm just disappointed overall by all the bad news lately. Some good news would be nice. And I don't mean that of an easy fix...

Posted via CB10 w/ the Z10

I did find mine closed immediately after trying to launch the app. But it only did this the first couple times and now seems to be working fine. I use this app daily for a delivery service/ pharmacy deliveries. I like the GUI better than my Garmin Nuvi but I do think the response time on BlackBerry Maps needs to be improved. I run into occasions where I pass my destination by a minimum of 20 meters before the app realizes. I originally thought the issue was because I updated my OS to But, so far so good with the OS update except for having to reset all my accounts linked to the hub. Only issue so far (knock on wood)

Blackberry WILL survive

Posted Via CB10 on my Q10

But honestly, even if it runs, do we WANT to use it??? I am using a side-loaded version of Google Navigate. I tried to like BB maps, but seriously, simple things like putting exit numbers on the highways are neglected. I hate having to scroll around to see what street a route is telling me to exit on, I'd much rather have a freakin exit number right on the highway itself. There are other little things that annoy me about the maps but that one really pisses me off...

Posted without the aid of AutoCorrect with my physical keyboard via CB10

Update works fine for me, no issues. BlackBerry World tells me there is an update available still after already downloading and installing it though.

Posted from my incredible Z10

I don't know why they haven't yet launched a BB10 Beta Zone other than just for BBM.
As far as BB Maps goes, is it BlackBerry who is working on this app or did they contract it out to 3rd party dev?

3rd party dev. And like everything they do - they farmed it to the low bidder. They could have used Garmin or Telenav who did great work on the legacy BB platforms, but, you know.. blackberry.

Actually issue is not impacting all OS versions, only the old ones which do not have current MR version official released by BB last month.

What OS version are u on? Let it crash a couple times and it should correct itself by the 3rd time you launch the app. Worked for me.

Posted Via CB10 on my Q10

Correct. I have a Z10 (OS10.1)
I upgraded. I clicked the BB Maps desktop icon. The program does not load and the desktop restores.
As a native app there is no way to delete and reload from appWorld.

Maps update won't work if your OS is older than

If your OS older than that you are American and you should be asking your carrier why they are still holding this update that the rest of the planet is happily using?

Posted via CB10

I wonder if this is actually the case? If so, not sure why it would show up in BlackBerry World for those that don't have compatible OS version

Posted via CB10

This sums it up.
There should be a mechanism by which BlackBerry World checks your OS version and only loads those applications updates that are applicable and compatible for your device.

I thought this is how it already works but maybe that process failed at some point on this particular application update.

Posted via CB10

That is some sad, sloppy dev work alright. And BBRY doesn't review apparently? And just pushes the shit live to demonstrate some small measure of momentum? Are individual app updates considered a separate app in the count of total apps available to BBRY?

That explains the BBRY app store alright. Sorry... meant the BBRY Map store.

Posted via CB10

Sorry Americans, needs 10.1.4xxx to work. Another case of U.S. Carriers causing headaches for BlackBerry and it's customers.

Posted from my incredible Z10

Work arounds? This is exactly what new customers want to see, might be fun for cracker members but not everyone wants dysfunctional products.

Posted via CB10

Tell me one manufacturer who has not faced similar issues and provided workarounds till permanent fixes are provided. For sure, BB should have acknowledged it little faster.

How do I get to my PC when I am on the road, 600 miles from home and had to spend $150.00 on a GPS unit because BlackBerry Maps crapped out last week?

BlackBerry is doing a great job in slowly alienating it's loyal customer base.

Posted via CB10

You could try BeMaps pro for $3.99, just a thought. Or a regular map, they still have those around.

Posted from my incredible Z10

Any PC will do. Just sign into your BlackBerry World account, click BlackBerry Maps and the download is pushed to your phone. Worked amazingly well and fast.

I'm not sure what's going on, but I've been trying to install the update unsuccessfully. After each round downloading and installing the update, it still keeps showing up as a new update that's available for download and install. Anyone else experiencing this issue? Any work around suggestions?

Posted via CB10

Same here but why do you want the new one when it doesn't work? I'm grateful I couldn't install the update.

Posted via CB10

I fixed maps on my z10 by going to the blackberry 10 apps website and logging into my account. Locate the map app on the site and choose download, this will reinstall the Maps app on your phone and overwrite the problem.

Viewed app in blackberry world on phone, touched support, then download on device. Takes you back to world and installs again. Make sure at top of web page your correct device is set.

I updated this morning and maps won't open now - just a black screen, then flick up and hit x. Annoying.

Am hoping a restore from my backed up info, via link, will sort this out.

Posted via CB10 on my BlackBerry Q10

Mine works fine (Z10, STL100-3). In fact the mapping is more accurate than Google maps; it shows my home location bang on, whereas Google maps is usually half a block or more down the street from where it should be. When I asked it to map from home to work, it mapped out the exact route I use in my commute. While it's too bad it doesn't work for a few people, it seems to work beautifully and accurately for me.

Posted via CB10

My maps now works. It didn't before. Guess I'm the lucky one? Nah. I use my trucks QNX navigation system to get where I need to be. Phone maps are nice when I am walking, but that is about it.

Posted via CB10

I think the volume of people using BlackBerry Maps is like a speck compared to the volume of drones on the iPhone platform using Apple Maps.

Posted via CB10

Apple coverage will slowly die down as their market share continues to fall. Tablet market share down to 40% in China....

App works great and I'm taking fantastic. I've got lots of BlackBerry friends (z10 / q10) and not one of us has had an issue. This is 13 phones on Rogers, MTS, Bell and Telus. Something ain't right.

Posted via CB10

I have installed the update many times and Blackberry World just keeps telling me there is 1 update and it's Blackberry Maps!
Reboot doesn't help.
Hate this bloody Q10, I had an iPhone before that and nothing works on this thing.

You don't need to go to a Windows PC. I was able to do it from a Mac. Granted I was using firefox as my browser, and not Safari. Q10 Running, in the US of course.

I did the same on my MacBook Pro, using Firefox, based on a tip someone posted yesterday in the original thread. Worked fine.

Posted via CB10

Pretty sad... blackberry really need to step up. I'm going to switch to android in no time if they continue like this.

Posted via CB10

BB World says, there would be still an update, even I've downloaded / installed it just a few seconds before...
I've tried it several times, but the bug is still there.

Posted via CB10

I tried. Says not available for my device. I am using the Q10 and it shows the device as supported device. This is messed up! BlackBerry needs to get this fixed!!

Posted via CB10

Prior to the update I found the application unacceptably slow to respond, after the update it just does not work at all. Nothing
Not sure if it is an improvement or not, but not much different.

I would go to another at form of I had the choice, but I assume our firm will make the en bloc move soon if this nonsense continues.

Posted via CB10

where is the proof blackberry is aware of the problem? If it wasn't for crackberry we would be stuck in the dark. Why isn't the media all over this? What a shame

Posted via CB10

Some customers are experiencing an issue with BlackBerry Maps We are investigating, and apologize for any inconvenience caused.

This was tweeted by them a day ago.

Posted via Z10 and CB10 on Rogers

I haven't even shown there is an update available yet. I'm on the leak so maybe it's already installed? Either way I'm not having any issues with Maps.

BlackBerry needs to fix this asap. Unreal they would release such a bad update. Did anyone actually test it first???

Posted via CB10

The work around fixed it for me. Sad to have to go through the process, but at least it is working again.

I emailed them through the support link in BlackBerry World. Hopefully if enough people report it, they will work on getting it fixed faster.

Posted via CB10

Just open your phone browser and go to blackberry world. Then search for maps and hit download. It's as simple that and you do not need a pc to do it

Wish I had thought of that. I used a PC and it was super simple but using the phone's browser is even more elegant. Nice.

Just go Internet browser on blackberry world log in & download will fix. I on OS

Posted via CB10

After updated the software, it crashed when open. What I did yesterday I connected the USB through PC and my Z10 and goes to BlackBerry.Com. Click on the Apps folder and look for BlackBerry Map. When I click on BlackBerry Map for download, it gives me some kind of message about it has sent something to my Z10. Please check it. When I checked my Z10, I saw the software installation open. I click on the Open of the software, it opens the map and it works fine. I don't believe I have click on the download page yet, but it works without downloading and installing.

I'm using Verizon Wireless' latest official OS release, have upgraded the to the latest map app and have NO problems using it.

Posted via CB10

This also happened with the Twitter App. I needed to access the BlackBerry World via PC to install it again.

Posted via CB10

so when I went to do it, it pushed the bb world app on my z10 to open up, it I then went to the open option for the application and it opened the program, and now it works fine, in blackberry app world it says the version on my z10 is the updated version from June so I guess it's the old one.......

Try this fix....

If all you can do is Bitch and moan about how you should move to iPhone or Android, then go with that feeling. I'm sick of the complaining. For those of you that have your life "ruined" by one little app not working, on behalf of BlackBerry and all BlackBerry users everywhere, I APPOLOGIZE! iPhone totally crashed their version of maps with one of their updates, people complained about that too. iPhone finally put out a fix and everybody LOVES them again. If all you can do is be fickle and love BB when everything is hunky dory, and complain when it isn't perfect every second of every day, then I'm sure iPhone or Android would love to have you as a customer.

Personally my visits to CrackBerry have declined hugely in the last couple of weeks because of all the complaining that is going on.

Much appreciate the work around. Now I have my maps again. If the carriers weren't holding back the MR updates we wouldn't have had this problem.

Where the hell is BlackBerry on this? My maps app hasn't worked for days now.

Just like old times, I guess. BlackBerry is unreliable. I was hoping BlackBerry 10 meant we were in a new era.


Posted via CB10

they should just scrap this maps altogether and pay google to bring a bb10 google maps app (even though the sideload works fine) ....... just sayin'

This, not long after IOS app testing revealed to be vulnerable to security issues. Wondering how the testing process is actually verified??? How many devices/os versions are used in the tests? Does BBRY understand the consequences of a blunder like this? How many people were inconvenienced by this while on a business trip or vacation? Do they (BBRY) really care?

Would be interesting to poll CB for update failure percentage. Maybe by carrier and or os version.

I did the same thing, but I went to the BlackBerry website on my Z10 and re download the map app that way and it works fine...


I've had no issue with it so far, though, I must admit that I mostly use the side loaded Google maps which works well for me.

Sorry, but it's what I've been used to since when Torch days.

Posted via CB10

I'm being patient although I need maps. Will try this fix.

Posted via CB10 - BlackBerry Photography C00016D81

Is there anyone left at BlackBerry who is even around to fix it? By the way, if any laid off BlackBerry employees are reading this...

DO NOT ACCEPT the severance package they have offered. And do not worry about the language where it says you only have 7 days to respond otherwise they will give you the bare minimum according to law. This is just a scare tactic. Seek out an employment lawyer. Guaranteed you will get more than what the Mighty Thor has offered. FACT.

Posted via CB10 on my Black Z10.

The update worked for me but is now BlackBerry World. I am continually told I have a pending update. Why can BlackBerry not get things right? It weakens confidence in them when even app development isn't done right.

The cr@ppest navigation application known to humanity just got cr@pper. Despite carrying out the update I am now constantly being notified that an update is available and around we go in circles. Thankfully my old Nokia is at hand for when there's some grown up, big boys navigation to be done

Nonsense. I've used BlackBerry Maps right alongside others using iPhone maps and BlackBerry performs great. Turn by turn is actually a little better than iPhone's.

It's definitely more widespread than the leaks. I'm running which is Verizon's latest official release.

Posted via CB10

I don't have a windows pc so this work around is useless to me. I need blackberry to update this app ASAP. This is just giving me another reason to make use of my upgrade.

Posted via CB10

Accountability is the root problem of all. When Apple had map problem Steve Fallstall and the head of the map were let go.

Here is a check point we can see if BB will survive. If no one takes responsibility for this map disaster, BB is going down the drain for sure. If those who are responsible get fired, then we know BB will turn around regardless its current state or next product.


What a joke. I have a Mac, nonetheless I don't want to have to use a "workaround" to get the app to work. They need to get their shit together.

Posted via CB10

It is time to get rid of TCS and those RIM acquired from DashNav. Failures after failures. And those who made the decision to acquire DashNav and use TCS should be let go. BlackBerry cannot be saved without accountability.

Hire out of Canada and do the map again from ground up, or source it from a partner that is much better than TCS (CRAP).

All right. This is why TH wants to go private. Share holders will vote against it, and fire TH without paying 55 million. Come on, TH take responsibility, exercise disciplines, otherwise the company is following apart. You know what, you won't get that 55 million because it is going to bankrupt if you continue to do things like this Map release.

I upgrade went fine without a glitch. I was nervous after reading about not being able to start the program. Luckily my started no problem. All my searches were still in-tact. Phew. And then I noticed the version number was the same. I then headed back to App World and it still says "Upgrade" instead of "Open" Hmm...I went ahead and installed it the second time. Swoop. No problem. However, the version was the same and it still say "Upgrade". LOL.

Without quality people you won't have quality products. It is time to act swiftly before it is too late. It is probably the last chance.

Folks, the Map has been the single worst problem of BB 10 since / before its debut. We had numerous problems developing apps using the map. We sent feedback to RIM. Our feedback all fell into cracks. RIM cannot even fix a bug that can be done in a few hours. They said at the time - 3 months. WTF. Now, after almost a year, it only got worse. How do you expect BB to turn around this way. I think it does need external force to rescue the company. But going private is not the way. I am lost. Any suggestion?

Wow - that was very inconvenient (the update failure) but many thanks to fbf2012 for the suggestion of using the online App store - it pushed a working version [] to my Z10 super quick - I'm back in business!

It shouldn't considering how QNX works. It should actually be impossible for the map app to corrupt the browser which is a completely separate and self contained process. Should there be some kind of odd artifact affecting operation, a simple restart should fix everything right up.

Updating to OS on Telus fixed the problem for me. Had to "Check for updates" twice before it showed up. Hopefully, this helps some of you.

Posted via CB10

Get on BlackBerry World on my PC is what worked for me, I'm back to the older BlackBerry Maps that worked.

Posted via CB10

I had upgrade it with the phone couple of times but still shows that there is an upgrade available!!
However the app still works fine for me!

Sent from my Z10

Has anyone mentioned the fact that blackberry protect doesn't work on z10.
How nuts is that, good thing it's not a popular phone, if someone jacked it, it would be gone
I love my phone. Come on BlackBerry

A Z10 Post on CB10

This happens on all smarts phones... For me the worse phone I have had is the iPhone. I find I have very little issues with my Z10 and it is much better then other smart phones I have used. BTW... I have no problems with the update.

After updating, my app would crash when loading. I've tried the work around and now all I get is a white background with the blue dot for my location. When I try to type in a location, it shows up with the address and points it out on the white non-map and then I press the button for getting route. It begins to calculate the route then comes back with the error "Your GPS location can't be found. Move to a location with a clear view of the sky and try again. (1013)" I'm getting this error, but when I pull up my GPS apps, they all work without issue. I've even tried this out in a field with no power lines for about a mile and full 4G strength with the same result. All of my location services are turned on and I'm still getting this error. So the work around didn't work.

I have installed the new version when it was made available and never had a problem. I am running the maintenance release with BB10.1.something on Rogers network on my Z10.

Posted via CB10

Integration between apps are critical for smartphones nowadays .

If blackberry does not want to do a good job on maps at least allow users to choose a new default map app for address related links....

Posted via CB10

Oops, my previous comment about the update working was somewhat premature. Looks like I'm stuck in the perpetual download/ install loop.

Posted via CB10

I'll stick with the sideloaded Google Maps for now. It's not perfect but more than gets the job done.

Posted via CB10

Same. Although I liked using BlackBerry Maps better back when it used to actually work.

Posted via CB10

I spent 45 minutes last night with a tech from Verizon trying to figure out why maps would not launch starting yesterday. His information said that BlackBerry was working on a fix in a few days. I went to Crackberry afterwards, followed the advise of fbf2012 and it worked like a charm. Thanks Crackberry community! Now can you do something about the terrible traffic in DC?

Love BB, been using them a Long time. Many years. Android starting to look better n better....the proper android phone will do. I'm sure I can find one.

Posted via CB10

Well s**t, I updated mine with out a thought and just tried it and it doesn't work. I had planned on using it on a trip this weekend, come on BlackBerry how about a fix please.

Posted via CB10

Well, after the update it did not let me open BlackBerry maps, but now after Telus let my q10 update to 10.1.4181, and restart. It works now! (yes the updated BlackBerry maps) weird..

Posted via CB10

I can't even download and install the update. I have tried through the wifi at work and at home, but it just fails every time.

Posted via CB10

Wow we sure have become a spoilt "me" world. In my early days Maps were made from paper and folded up :-)

Posted via CB10

I shouldn't have gave a windows device to fix maps. Your company is looking weight. I'm headed for a Samsung soon I think.

Posted via CB10

My problem with it is I have downloaded it and it keeps telling me I have an update for it.

Posted via CB10

Using Google maps until they get this fixed. No way am I going to do this workaround for an app that came straight from BlackBerry. This is a joke.

Posted via CB10

I'm not on the 10.1 MR and I downloaded. Yep, crash city. Thankfully I tried the work around yesterday and got my maps back. Cmon Verizon, where's our MR release? About ready to install the 10.2 leak, but then I can't play all my Gameloft games, and I have a couple! They play awesome on the Z! All that I need is BT support for a BT gamepad and I'd never get any work done! :p

Posted via CB10 from my Z10

Honestly, stuff like this should not be happening at this stage of the game! What pisses me off is that the BB10 OS is soo much better than the iOS. I finally managed, months after, to bring myself to unpack my iPod Touch...and boy after just a few days of using the iOS 6.whatever I'm already sick of it.

Stale, static and unimaginative are the most charitable words I can come up with!

Posted via CB10

Why BlackBerry is quiet about this issue and let us user finding the solution ourselves? I guess they lacking competent programmers.

Posted via CB10

Really wish that blackberry would have waited, before releasing the q10 to fix all the problems with the maps... I'm not complaining about the fact they are updating these fixes but, comparing the iOS and other platforms they have everything done before the release. (for major bugs...etc).

That would have affected them for the first quater but atleast form a consumer view they would be happy. Right?

Cant speak for everyone but that my opinion.


Posted via CB10

I thought my update was working fine, but the app just crashed on me. Thankfully I have another nav system in my car.

Posted via a physical keyboard on a Q10.

Work around worked for me. They should quit firing testers and teach their developers how to test their code before they release it.

Posted via CB10

My maps will pull up and instantly close. But I don't want to have to fix with another computer. I want a patch sent down to correct.

Posted via CB10

Not working. The app does not open after the update.

Running on from my carrier.

Posted via CB10

And this is why I don't update when I get a notification. I come to Crackberry and see what everyone says first. Y'all are my Guinea pigs LOL

Oh thank you CrackBerry community. As a realtor, I use BlackBerry maps every day and am pleased the workaround worked.

Posted via CB10

Confirmed that they are working on a fix to fix what was supposed to be their fix of other things that needed fixing!!!!
What would we do without Crackberry?
Where is BlackBerry Support?

Anybody know how to change the language displayed on the BB Maps? I'm in Hong Kong, the maps only show Chinese characters of the English street names!!! Magic from BlackBerry!!!

Posted via CB10

So the Web workaround actually installed an older version. The original article about the update was for .805 and the workaround installs .790.

Was .790 the previous version that VZ would have been running?

Posted via CB10

Honestly there should be no need for a work around of any sort for a native app. They obviously don't review the comments section on app world... An update should have already came down! hopefully once it is up and running again the bugs are actually fixed..

Posted via CB10

Installing through the phone's browser on desktop mode didn't work (the browser is asking me to download the blackberry appworld plugin).

I didn't realize I could install/uninstall apps if I connected my q10 to the computer via USB/Link. I wondered if it was because I was on a Mac.

Thank you to everyone for your help!

I made a comment that I have tried to update it both from the PC, but it still shows update available for the map it just will not install the update no matter how many times I have tried ,
I wonder if there is a way to remove maps completely from the phone, I can honestly say Blackberry dropped the ball on this ,


No maps for my country.. is there a fix for that?? otherwise, BB Maps is still a useless app in Dominican Republic

Thanks for posting this- it worked like a charm. Pretty sad BlackBerry couldn't help. As a loyal user for about eight years, I am losing patience with them.

Posted via CB10

There's another update for BlackBerry maps now. I just installed it and the app works.

Posted via CB10

Brand new update works great. I did it from the pc so I am not sure if it will update directly from the Z or Q.

Posted via CB10