News & Rumors

BlackBerry Internet Service down again? (Update: Not RIM's fault)

by Adam Zeis

on 7 Nov 2011 11:21 AM

107

BlackBerry Internet Service Outage

* Official Update from RIM:

RIM Statement - November 7, 2011: There was a global Internet issue this morning that impacted a number of Internet Service Providers (ISP) around the world. RIM's BlackBerry Infrastructure was not impacted however, some customers may have experienced delays with their ISP. RIM continues to monitor the situation. *

* Update: So it seems the BlackBerry service hiccups some reported experiencing this morning were not of RIM's doing (all services a go for RIM), but rather were the result of broader internet issues. We're expecting an update from RIM shortly as to exactly how and why BlackBerry services were affected. *

It looks like some users are reporting that the BlackBerry Internet Service is experiencing issues this morning. Reports from Twitter and the CrackBerry forums are saying that some users cannot send/receive emails or BBMs. I'm not having any issues here on Verizon and Kevin seems to be okay as well, so we're not quite sure just whats up yet. Hit the forums and let us know where you're at and stay tuned and we'll report back as we find out more ...

Discuss more in the forums

Filed Under: News & Rumors; Tags: BIS, data outages, outage

107 Comments

Posted by Abrante Monday, Nov 07, 2011 197 days ago

As for myself, I am not receiving my e-mails. (I am in NY)Just checked my outlook and I have several e-mails in my inbox from today which have not yet made it to my BB.

UPDATE: All good now! (1 hour or so of outage)

Posted by Jimcmf Monday, Nov 07, 2011 197 days ago

Everyone needs to STOP blaming RIM for everything !

STOP STOP STOP

Posted by xterra2 Tuesday, Nov 08, 2011 197 days ago

People do so. Because their phone. Is made from. RIM

Posted by Connor83 Monday, Nov 07, 2011 197 days ago

Fixed now I hope. I had a bit without service and boy was I mad. But with att utah usa 9700 (9900 tomorrow) it's all good now.

Posted by Cafeina Monday, Nov 07, 2011 197 days ago

My browser stopped working for about 20 minutes. Everything seems to be fine now, though.

AT&T + Torch 9800, Anchorage, Alaska

Posted by firsttimecaller Monday, Nov 07, 2011 197 days ago

whats the darn word/?? early bird? dangit!

Posted by robpasell Monday, Nov 07, 2011 197 days ago

Our BEs servers are unable to contact the RIM SRP servers, however we think it might be related to an AT&T infrastructure problem on the east coast. Escalated to RIM Tier 4 support.

Posted by acv Monday, Nov 07, 2011 197 days ago

yeah mine is out in dc, sprint curve 8530

Posted by ctrad45 Monday, Nov 07, 2011 197 days ago

Sooooo done. Gonna sell my new 9930 and leaving BB for good. This is ridiculous...

Posted by kaotik_187 Monday, Nov 07, 2011 197 days ago

I am too... Total crap!! Tired of being disappointed! Whats next for u? I'm thinking a Galaxy S ll, iPhone 4s, Galaxy Nexus, or the new Motorola Droid RAZR (it looks badass!!) This is my formal goodbye to BlackBerry!

Posted by Houshinto Monday, Nov 07, 2011 197 days ago

Great! Hope you'll have ZERO problems with whatever device you choose.

And don't let the door hit you on the way out... It swings faster for drama-queens.

Posted by xqzu Monday, Nov 07, 2011 197 days ago

LOL Dram Queens with foot in mouth. Now that it has been updated and the issue was not RIM's :). Yay for patience! I hope they (though doubtful) already ordered and/or bought something else since they were in such a rush!

Posted by mykidsmom1964 Monday, Nov 07, 2011 197 days ago

BIG SMILE at ya.

Posted by bbpandy Monday, Nov 07, 2011 197 days ago

Posted by bquinney Monday, Nov 07, 2011 197 days ago

+1!

Posted by mykidsmom1964 Monday, Nov 07, 2011 197 days ago

Wow. I'm a bb newbie.Started out with a beaauutful (used) red world edition. Fell in love with bb. Operates the way my mind operates. Yes, glitches and all.I now have the Bold 9900 and am again in love. I get that this can be crippling to business applications. I've made a firm decsion to ride out. I want bb to succeed in spite of this overwhelming competion in phone market. Now I feel like I'm rooting for the underdog. Growing pains bb??

Posted by xqzu Monday, Nov 07, 2011 197 days ago

I agree with you in how you like the way that BB OS works just like your mind. Including as you said the glitches. I too feel like I'm rooting for the underdog here, but I am rather happy with that. I came from Android and I have to say I don't miss that OS at all. My next purchase will def be the Playbook, I just want to see if there is going to be any good sales on Black Friday, with it being just around the corner I don't see why I can't wait, right? :)

Posted by mykidsmom1964 Monday, Nov 07, 2011 197 days ago

My daughter has an i-phone, she's the arts-y one of my fam. My son has a Droid something or other, he's the social one. I have a bb. Ha. What does that say about me?? I have the best taste in my fam. Love to all you "CrackBerries". Proud to be numbered among you.

Posted by thecsman Monday, Nov 07, 2011 197 days ago

I can see you spitting saliva as you complain like a spoiled child thinking that moving to another platform is going to solve your problems.

Fanboys, we look at them below our shoulders.

Posted by Kennedy.L Monday, Nov 07, 2011 197 days ago

Hey ding-dong.

Maybe look into the problem first. Note that there was no BB outage and it's an internet issue.

Posted by sonicpix Monday, Nov 07, 2011 197 days ago

open mouth, insert foot. stop your whining and complaining and whining. not RIMs issue. feeling stupid now?

Posted by kaotik_187 Monday, Nov 07, 2011 197 days ago

Don't Really care if it was or wasn't RIMS fault! To be honest with u i'm just tired of them and done with them! So any problem that arises is more than enuff to just say F U RIM! Just like they have been doing to us fans! First the F'ing Bold 9900 isn't up to par with anything new out there! Well no BB7 phones are so yeah... Yeah it looks great and the build is great but its like having a f'ing good looking phone for nothing!Its pretty much a good looking brick that can answer calls and send texts! And i'm done trying to defend BBM too! F that... with all the advancements in mobile messaging everything has a chat feature shit on it (Facebook, msn, millions of other apps that are cross platform)! F' BBM i dont give a shit about it anymore... all my BBM friends are almost NON-EXISTENT and dont have a BB phone anymore! OK i kinda passed on that a bit because of the looks - still a BB fan! The camera for the phone is a F'ing joke and no one else can try to defend this piece of shit flaw! My 9780 was better hands down. Ok we get a lil 720 video recording when the other phones out there have 720 recording on their front facing cams now (which the BB does not have period i might add)! Ok i tried to look past that again - still a BB fan! Don't know how but i hanging in there!!! Then comes the F'ing horrible battery! For a BlackBerry this battery is unacceptable! Might as well i have a F'ing Dual core... amazing camera,WAY bigger screen, battery sucking android phone that does everything better than the CRAPBERRY and still F'ing has the same battery life! - OK this is where i really start to question if this company give a F--- about me or the fans! Then we got the f'ing massive outages (a sure sign something is failing!) -I'm still somehow a fan, although a very resentful one now! Now Rim talks about trying to work with the developers and everyone to develop for the new 7 phone... and what do they do.... F every theme developer in the ASS, without GREASE i might add, by not creating a theme studio for the new phones! Liquid graphics my ass.... yes its a little better than the F'ing other Blackberry phones before but its not that groundbreaking, different or amazing! Liquid graphics my F'ing ass! More like LIQUID BULLSHIT! What does this mean? We have a phone that has limited development of Apps, themes, and games, maybe even none soon enuff! We have this underpowered, no apps and developers, crappy average/ below average battery, crappy camera, F'ing Brick that the company cannot stop promising us SHIT and never delivers and we remain fans why? Cause of BBM and our love for the company? OK thats cool with everyone else but i am F'ing done! And yes i am walking out and NO DOOR is gonna hit me on the way out cause RIM doesn't have money to buy doors anymore! I'M DONE!!!! U all can take the abuse of being a fan! I am a happy individual, i aint on being depressed over a piece of F'ing technology! ex.- IF someone is in an abusive relationship and they don't leave because I LOVE HIM/HER i cant leave... well u know what... u dont wanna leave so take ur F'ing Bitch LICKS! Maybe some people like the abuse..... NOW SOMEONE PLEASE have something to rebutt what i say or forever hold your PEACE... or more like PIECE.. of SHIT blackberry!

Posted by bbpandy Monday, Nov 07, 2011 197 days ago

BYE!!!

Posted by mike22 Monday, Nov 07, 2011 197 days ago

Great post above the long one !

Posted by mike22 Monday, Nov 07, 2011 197 days ago

WOW well said !

Posted by maddie1128 Monday, Nov 07, 2011 197 days ago

Read over your post. I think it is time for your meds! How could ANYONE take a word you said seriously?? You sound like a lunatic. Just saying............

Posted by firsttimecaller Monday, Nov 07, 2011 197 days ago

can we optimistically think it has to do with SO MANY new ATT Bolds being activated??

Posted by Connor83 Monday, Nov 07, 2011 197 days ago

I was just thinking that.

Posted by acv Monday, Nov 07, 2011 197 days ago

i doubt that, my sprint is jacked up

Posted by El Platanero Monday, Nov 07, 2011 197 days ago

I'm on Sprint as well and I'm replying to this on my phone. By the sounds of it some followers intend to move on. I say RIM just keeps trucking because they will be back as soon as RIM clears the transission kinks.

Posted by DBX00 Monday, Nov 07, 2011 197 days ago

AT&T in DC and working fine.

Posted by carrickfergus Monday, Nov 07, 2011 197 days ago

Everything back here in NH after a couple of hours down.

Posted by k_dinesh06 Monday, Nov 07, 2011 197 days ago

As of now in India, Email and BBM Services are running fine.

Posted by timhorton Monday, Nov 07, 2011 197 days ago

Telus in Toronto is OK as far as I'm concerned

Posted by bbqkid8 Monday, Nov 07, 2011 197 days ago

Posted by sk8er_tor Monday, Nov 07, 2011 197 days ago

Rogers in Toronto OK too.

Posted by MikeFromCanada Monday, Nov 07, 2011 197 days ago

Not for me unfortunately. I'm on Rogers in Waterloo and my data is intermittent. Some apps work, some don't.

Posted by bobaloo Monday, Nov 07, 2011 197 days ago

zero problems here. Chicagoland, verizon

Posted by acv Monday, Nov 07, 2011 197 days ago

wow just came back, thanks blackberry...

Posted by CrackBerryTorch9800 Monday, Nov 07, 2011 197 days ago

BB cannot afford to have another outage.

Posted by vod332 Monday, Nov 07, 2011 197 days ago

There was a nationwide internet outage today, which could have f--ed up the servers. All is back online now and so is BIS. You think it was a coincidence? I don't.

http://www.cultofmac.com/128419/internet-briefly-hit-by-huge-outage-alon...

Posted by DBX00 Monday, Nov 07, 2011 197 days ago

Is all this connected to the Time Warner internet outage?

Posted by sk8er_tor Monday, Nov 07, 2011 197 days ago

My work's ISP in Toronto is down as well and we're not on Time Warner. BB is unaffected though.

Posted by mzceetee Monday, Nov 07, 2011 197 days ago

Just restored ,was out all morning No emails and BIS ...Sprint 9330

Posted by ifarlow Monday, Nov 07, 2011 197 days ago

Verizon in Georgia... seem to have lost sync as of five minutes ago or so. Plenty of new items in Outlook/Exchange not on BlackBerry. Fingers crossed for a speedy recovery.

Posted by ifarlow Monday, Nov 07, 2011 197 days ago

And it appears to be back. Maybe that's the worst of it... just a small hiccup.

Posted by kastortroy Monday, Nov 07, 2011 197 days ago

i have been having web n text issues all all weekend. error reads network out of order when sending text.
- vancouver, bc

Posted by naila_nc Monday, Nov 07, 2011 197 days ago

I am having intermittent issues with Facebook and some other web apps. But BBM, email and browsing etc is working for me. And hopefully continues to work.

There may be some issues with push servers that communicate with third party apps since that is what most people are complaining about.

My sisters IP4 had FB connectivity issues last week.

Posted by adel1986 Monday, Nov 07, 2011 197 days ago

BNY Mellon just sent out an email reporting a BES service outage.

Posted by frabas1 Monday, Nov 07, 2011 197 days ago

my 9800 on

Posted by frabas1 Monday, Nov 07, 2011 197 days ago

My 9800 on Rogers and my 9810 on Fido all working fine with no delays

Posted by BB-Bmore Monday, Nov 07, 2011 197 days ago

My browser was not working for 40 mins atleast that I know of and my emails are not "all" coming through. Mon, Nov 7, 2011 11:38:50 AM 9670/6.0.0.666

Posted by Section ThirtyOne Monday, Nov 07, 2011 197 days ago

Oh man.

I am not receiving emails, nor are my BIS enabled services (Facebook, etc) working on Bell in Ontario, Canada.

Posted by san4berry Monday, Nov 07, 2011 197 days ago

This is peering issue with various isp providers, not rims fault

Posted by BENZ_O Monday, Nov 07, 2011 197 days ago

Im good here, Toronto Telus.

Posted by advil_yum Monday, Nov 07, 2011 197 days ago

ours was out in AB and BC, ok in ON, all Telus. It's all back up now, though. On a BES server.

Posted by tliolos Monday, Nov 07, 2011 197 days ago

I was wondering what was going on! I am in NY on Sprint........ No Emails!!

Posted by glennster28 Monday, Nov 07, 2011 197 days ago

Service is good here in Toronto.... Rogers

Posted by Shekeese Monday, Nov 07, 2011 197 days ago

Was having issues for awhile, but im back all good now.

9700 - Columbia, SC

And for the record...phone outages, problems happen on every carrier/every phone type. This isnt a BB issue...its a cell phone issue.

Posted by blaqrdaberry Monday, Nov 07, 2011 197 days ago

Began having issues last night w/ web & sending BBM's. Seems to better today, although still a little buggy. Sprint 9930.

Posted by artie Monday, Nov 07, 2011 197 days ago

Does that mean all of us will getting a free PlayBook2 ???

Posted by lang007 Monday, Nov 07, 2011 197 days ago

Sounds like a good idea to me

Posted by bold1193 Monday, Nov 07, 2011 197 days ago

All good here

Posted by DannyAves Monday, Nov 07, 2011 197 days ago

Could be related to a Time Warner cable outage

http://news.cnet.com/8301-1001_3-57319625-92/time-warner-cable-gets-hit-...

Posted by Laur0406 Monday, Nov 07, 2011 197 days ago

I'm having trouble using UberSocial and accessing twitter.com from my Blackberry. Other wistes working ok. Not sure about my non-gmail email addresses. My husband is not receiving emails on his work account, but hotmail is working fine. In Toronto on Rogers (me) and Telus (him).

Posted by bethwarren Monday, Nov 07, 2011 197 days ago

Fine here in Waterloo - I've had no service disruptions. Actually, GMail and hotmail were both down earlier today - there was a malicious attack on the Juniper switches ... Yahoo mail and Twitter are both down as I write this.. .http://downrightnow.com/

this is causing everyone to believe it's a BB issue.,.. it's not, it's an internet issue. :-)

Posted by RWB3325 Monday, Nov 07, 2011 197 days ago

All clear..never dropped. NH, US Cell 9650

Posted by fgarat Monday, Nov 07, 2011 197 days ago

just fine in here. Uruguay, Antel. BB 9780

Posted by idalou65 Monday, Nov 07, 2011 197 days ago

My BBM was funky all weekend. Some messages were going through, some were not. I would get the dreaded parentheses indicating it was thinking about going through, but never did. I actually deleted and reinstalled BBM, which seemed to help a little. It's okay today, though.

Posted by Ebscer Monday, Nov 07, 2011 197 days ago

No issues on Verizon

Posted by joKer_pb Monday, Nov 07, 2011 197 days ago

At&T 9800 & 9900 web+mail+bbm working!!! BBM working with Ecuador + Brazil + Argenitna and, of course, USA

Posted by FredLaBosch Monday, Nov 07, 2011 197 days ago

O2 Germany, BIS, working here...

Posted by Ben1232 Monday, Nov 07, 2011 197 days ago

All fine here O2 UK 9900. Receiving emails a little slow.....coincedence ?

Posted by Jerky223 Monday, Nov 07, 2011 197 days ago

SaskTel in Canada is all good. Emails, BBM, Browser all eh-okay!

Posted by seashell93 Monday, Nov 07, 2011 197 days ago

Midwest, Sprint...few sporadic issues this morning with not connecting, seems all good now! :)

Posted by Rob-john_com Monday, Nov 07, 2011 197 days ago

everything seems to be working fine on my Rogers 9780 in Toronto, Canada....

but come on RIM im tired of hearing about crap-crap-crap....get your act together before its too late...

Posted by juanml30 Monday, Nov 07, 2011 197 days ago

My Internet Browser it's not working properly, I'm receiving my emails but social networks are NOT working at all. TORCH 9800 + DOMINICAN REPUBLIC + ORANGE.

Posted by guerllamo7 Monday, Nov 07, 2011 197 days ago

I had some problems with some e-mail but not all. gmail worked but yahoo did not. I don't know if that makes any difference.

I hope that RIM was updating their servers to release some new functionality but I'm the perpetual optimist.

Posted by HabsSuck Monday, Nov 07, 2011 197 days ago

Rogers Toronto all good, bridge was working really fast this morning felt like wifi speed

Posted by christian.logay Monday, Nov 07, 2011 197 days ago

IF this turns out to be an official "outage" maybe RIM will give away free 64GB playbooks or new 9900's as another apology.

one can only hope.

Posted by olivercub Monday, Nov 07, 2011 197 days ago

After connecting to Wi Fi I got me messages, if you can't send or receive messages or bbm try connecting to WiFi it might help

Posted by mibrahim1977 Monday, Nov 07, 2011 197 days ago

My BIS stop loading crackberry.com, many google products' sites & my native news sites. But Email is working fine! bbm is funky! all apps that rely on BIS connection isn't working!
hope this isn't another RIM downfall !

Posted by SkaterGuy2k Monday, Nov 07, 2011 197 days ago

Everything working fine here (Canada, Rogers, 9860)

Posted by RellyRellz Monday, Nov 07, 2011 197 days ago

My twitter wasn't working and couldn't connect to crackberry via browser. Everything is working now though.

Posted by gadgetfreak2 Monday, Nov 07, 2011 197 days ago

My e-mail through BESx was down but browser and BBM were fine. I was told it was some BESx servers unable to contact RIM server. I am back up now but was out for a little over an hour.

Posted by Kingkracker Monday, Nov 07, 2011 197 days ago

I'm on Sprint. No issues with BBM or email at all. I've been pounding email and BBMs all morning.

Posted by brkiko201 Monday, Nov 07, 2011 197 days ago

Mine is working fine . 9850 thru Verizon in jersey

Posted by emt23 Monday, Nov 07, 2011 197 days ago

All Good here in NYC on Sprint the now network.

Posted by alexkinsella Monday, Nov 07, 2011 197 days ago

Hi everyone – Alex from RIM here.
Just wanted you to know that all BlackBerry services are at normal levels; however, ISPs had issues around the world, which is causing some browsing and other data delays. Here’s our official statement:
RIM Statement – November 7, 2011:
There was a global Internet issue this morning that impacted a number of Internet Service Providers (ISP) around the world. RIM’s BlackBerry Infrastructure was not impacted however, some customers may have experienced delays with their ISP. RIM continues to monitor the situation.

We’ll provide more information when we have it.
Cheers!
Alex from RIM

Posted by emt23 Monday, Nov 07, 2011 197 days ago

Thank you Alex!

Posted by KiDPaul Monday, Nov 07, 2011 197 days ago

Thank you Alex.

Posted by bbpandy Monday, Nov 07, 2011 197 days ago

Thanks for the Update Alex :)

Posted by HofstraJet Monday, Nov 07, 2011 197 days ago

On a 9900 on TMO in South Florida - my POP accounts didn't receive email for a few hours. I resent the service books and emails came in shortly thereafter and have been working fine since.

Posted by mibrahim1977 Monday, Nov 07, 2011 197 days ago

Mobilicity, Toronto... Everything is back on track just now! I retrieved the full service! All sites are loading & the Apps are all working fine.

Posted by kastortroy Monday, Nov 07, 2011 197 days ago

ok, im up and runing again - Rogers Vancouver

Posted by bquinney Monday, Nov 07, 2011 197 days ago

There were zero problems for me in Dallas: 8530 on Sprint

Posted by bquinney Monday, Nov 07, 2011 197 days ago

There were zero problems for me in Dallas: 8530 on Sprint

Posted by wsg Monday, Nov 07, 2011 197 days ago

here in Europe it s ok.

Posted by rkopsie Monday, Nov 07, 2011 197 days ago

Verizon 9850
I was receiving email and everything .. but I wasn't able to use the internet at all this morning / its now working fine for me

Posted by lang007 Monday, Nov 07, 2011 197 days ago

I am good here in Atlanta

Posted by KiDPaul Monday, Nov 07, 2011 197 days ago

I think there was a 3rd company at fault here but people will blame RIM for it.
There's a lot of company's that have their cash registers down and their credit and debit machines are not working.

Just read the update, its Time Warners fault. Those jerks.

Posted by akraus88 Monday, Nov 07, 2011 197 days ago

I never had any problems. Upstate New York (Hudson valley) - T-mobile.

Posted by J_R_TheMotorMan Monday, Nov 07, 2011 197 days ago

I don't know what the problem was exactly but early early this morning I was trying to pin msg ppl to join me on BBMM and none of them were going through. I haven't tried again as of this post; but we'll see what happens!

Posted by sonicpix Monday, Nov 07, 2011 197 days ago

KW AREA NO ISSUES. ROGERS

Posted by green_ember Monday, Nov 07, 2011 197 days ago

Classic article from The Onion

http://www.theonion .com/articles/48hour-internet-outage-plunges-nation-into-product,779/

Posted by ZACH5247 Monday, Nov 07, 2011 197 days ago

No matter whose fault it is, I'm gonna quit. Can't take it anymore