The BlackBerry Innovation Community is a place where you can share your thoughts and feedback directly with BlackBerry

By Bla1ze on 21 Feb 2014 05:50 pm EST
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At some point or another, you've probably asked yourself why there's no real place to offer feedback directly to BlackBerry on their products and services. Truth be told, there's several ways you can do exactly just that be it through the BlackBerry website, the official BlackBerry Forums and Blogs and even the BlackBerry Beta Zone but some folks want a more centralized and direct place to offer such things.

As it turns out, that's exactly what the BlackBerry Innovation Community has been set up for. BlackBerry customers can set up an account, create a user profile and take part in surveys, all in addition to creating posts offering feedback and ideas. Where it is a community, if there's comments and feedback made that you agree with you can vote and comment on them. Do you want to see better cameras on BlackBerry devices? How about adding back full BlackBerry Protect features? This would be the spot to share those ideas.

Learn more / Join the BlackBerry Innovation Community

132 comments

Jerale Hoard

Already know this.

Posted via CB10

Jerale Hoard

Oh and I reported the site on my channel before it was reported here. Also what happened to my comment? Anyways I'm not trolling if that's why my other comment was removed.

Posted via CB10

Jerale Hoard

Join my channel BBRYSWAGJ's BlackBerry and Mobile Tech Channel C001227CF. All are welcome.

Posted via CB10

NJanitz

Hi! I have Been Running From BlackberryHelp on Twitter, Sending Emails, Contacting "VerizonWireless!" For Issues w/ 3rd Refurb BB BOLD 9650! Its Freezing, Shutsdown?! Even after its been off all night? Plus I must keep it plugged into Power, Battery lasts less than 45 Minutes I was told I can't "Upgrade Til 4/14! That's When Our Contracts Are Up?! Have 2 BB BOLD 9650's, Mobile HOtspot Box & Home Phone Wireless Service?! Its Only 2 Months? I NEED A NEW PHONE NOW & NOT ANOTHER REFuRB BOLD! WANT THE BBZ30!!!

rdgroulx

What's wrong with you?

I'm Zeeing a bright future for Blackberry

propeller10

What do you want? a cookie?

Jerale Hoard

That would be nice. ;)

Posted via CB10

PhillipFrank

Fine here's a cookie

I didn't know this on the other hand so thanks for the tip CB

Posted via CB10

BadGoliath42

Good. You won the competition.

Posted via CB10 on my Z30

Dave79

Odd: you can sing in with a google account, a twitter account, a facebook account, a linkedin account but no you cannot use your blackberry id..

BGK

Yeah, I gave up on it. Why can't I use my Blackberry ID??

Dave79

Well we should be used to BlackBerry poor delivering - they keep failing in the little details that counts.

LuayS

Agreed, like wtf..

Posted via CB10

Bacon Munchers

I can't fill out the survey. When I press the circled items to vote, it ignores the press. FROM MY BB10 DEVICE!

What the heck BlackBerry?

za_berry

Click slightly above the circle. I know its kinda a pain considering this was designed by BlackBerry.

BionicKris

I had a LOT of trouble with those too. I had to hit one 42 times, not including the prior attempts I didn't count, trying in a few different areas. When I did get one to go after just a few taps I thought I found the sweet spot... but nope. That one also took quite a few taps until it came up.

Posted via CB10

Komet86

I had the same issue. Extremely frustrating

Posted via CB10

JAS0NB0URNE

For those of us who didn't know, we appreciate it.

Posted with my Q10 running 10.2.1.1925.

spikesolie

First.....lol jk I'm joining this site

Posted via CB10

drmike

Still not funny even if you're kidding. And still not first.

Posted via CB10

JAS0NB0URNE

Lighten up.

Posted with my Q10 running 10.2.1.1925.

Aljean Thein

I actually laughed.. relax man

Posted via CB10

rdgroulx

he's with Quicksilv3r

I'm Zeeing a bright future for Blackberry

velkod

Apple should have had something like this before releasing IOS7 lol.

Prem WatsApp

-100

"We make it, you buy it (as is)".

Been Apple's way, can't see that to change anytime soon.

iPhone for me? Scr... ahem Q that! (posted from the latter)

BBstarBB

Good. I didn't know that...

Naeg1995

Why doesn't blackberry connect directly to Crackberry and see what the blackberry community wants ,feedbacks and problems that customers have ?
:)

From My Sexy Blackberry Q10...

koolrosh

They do. They don't need to "connect", they just browse the website.

Play Starcraft? Join our Channel: C001242DE

Naeg1995

i dont think my friend they do ….

BGK

It would make sooo much sense. I wonder if BlackBerry is reading these comments.

BerryRipe

Why would BlackBerry read our comments when all we do is talk about being first and why we're idiots for wanting to be first. There's way too much immaturity here on CB, I wonder if the rest of the Mobile Nations act this pathetic.

Keep The Faith  BlackBerry Q10 

BGK

Lol somebody's gotta be first - it's just human nature. However, if BlackBerry would be kind enough to let us sign in - oh wait it turns out it's not really a BlackBerry site. (sigh)

LostOnThePianoRoll

They can't officially connect or the CB blog would lose all it's reputation for being unbiased..

Posted via CB10 on my Z10STL100-10.2.1.2102

richrockx

This is awesome but I don't want to make another account, I refused to join beta zone until they integrated it into BlackBerry id, I want fewer logins and passwords and accounts, I think it is very important that we limit our Internet presence to only essential services we use all the time.

Via CB10, Brklyn, NY

stinckyfoot

Beta Zone is your BBID! They merged the two a LOOOOOOOONG time ago.

SlcCorrado

Wow... Just wow. Can't even read, yet you jump down their throat

wincyUt

Lol! You can't be serious. The community thing is for the public at large, so it makes sense that for security reasons they are avoiding pooling blackberry I'd s with other "general" passwords/ids.
It shouldn't be a big deal to maybe use one of your other passwords since you were going to use BB one anyway.

Posted via CB10

Elite1

Hopefully indicative of BBRY senior management understanding they don't fully understand what consumers are looking for.

Posted via CB10 from my Z30

JAS0NB0URNE

Agree

Posted with my Q10 running 10.2.1.1925.

wincyUt

Wow! Who really does understand what the "consumers" want? Do you? Oh and who are these consumers? North Americans or Europeans or emerging markets or.....?
Do people on these CB forums (including me) know what we want. We are all truly armchair quarterbacks.

Posted via CB10

Bacon Munchers

That is why BlackBerry allows the ideas to be voted on.
I think it is a great idea; just hope they are really listening closely. No more silly mistakes.

Jerale Hoard

Does Apple have an site similar to this one?

Posted via CB10

LBxLuigi

I thought Crackberry was this kind of thing lol

Posted via CB10

stinckyfoot

First request... allow me to log in with my BBID!

Mattma43

Has anyone confirmed that the "BlackBerry Innovation Community" site that is hosted on icanmakeitbetter.com, is a official survey by BlackBerry?

Anthony Roberts5

Yes it is officially from blackberry

Posted via CB10

oneinfiniteloop

Who owns that site? https://blackberry.icanmakeitbetter.com/ - it clearly doesn't seem to be Blackberry. So if one is to contribute their thoughts how does it get passed along to Blackberry or is it a third-party service that will take a cut from Blackberry. In simple terms, what is the underlying business contract here - I for one don't feel comfortable to join this site without knowing all these details.

axe50

Sentient Services. And the t&c page is from 2012. I call hoax.

Posted via CB10

bull_thumper

Yeah, I concur. As someone else noted, the WhoIs is a company out of Texas. CrackBerry needs to check with the real BlackBerry to validate the site. Of course, I'm sure that BlackBerry knows about it now....

Bacon Munchers

Did you think it was a spoof site owned by Samsung? After all, we all know that Samsung duplicates and doesn't really innovate; mobile phone wise anyway.

Foreverup

Already signed up

Posted via CB10

myckle

Trying to answer this using my BlackBerry browser but the radio buttons don't respond. Aigooo!

Posted via CB10

fermanagh

Got the same issue! Are you running 10.2.1 like me?

Posted via CB10

eldricho

Yeah, it's frustrating
Takes a lot of taps just to get the bullet

Posted via CB10

Maal628

I like this idea!

#PoweredByBlackBerry

Prem WatsApp

I was asking for that, a direct feedback channel, on a survey email sent to my BBID a few weeks ago.

That was pronto!

iPhone for me? Scr... ahem Q that! (posted from the latter)

jojo beaconsfield

It's people like you that make a difference.lol

celticmagick

A BlackBerry suggestion/feedback BBM channel ;)

axe50

Bla1ze,

Is there anything showing this site is actually run by BlackBerry? It looks to me like a third party that may or may not be authorized to run this thing. A link to BlackBerry's privacy policy is hardly permission.

Can we get some official confirmation before we all bleed our long list of wants out to 'Sentient Services' (the company referenced in the terms and conditions).

Seems odd that something like this wouldn't be at least tied to beta zone if it were legit

Posted via CB10

fermanagh

The first but of feedback to them would be to get the damn BB10 browser working on their site! The radio buttons on the survey page don't work!!!

Posted via CB10

samson47

I find that there is not a way to share my thoughts and comments openly and directly. Once again we are pigeonholed and directed to fill in forms. Nowhere to contact a BlackBerry customer service employee directly and openly. BlackBerry's worst failing in my opinion. Community forums only help so far......

Posted via CB10

Morten

I see the domain is registered by someone in TX,.. is this legit BlackBerry site, or just someone set it up to harvest people's BlackBerryID and passwords???

crazylegshinch

Doubtful since BBID is not one of the options. Maybe BlackBerry is using this third party tool, and the reason why BBID isn't an option is because they aren't personally hosting the site.

Posted via CB10

luvsql

Wow I cannot even fill out the online profile page on my BlackBerry Q10. Impossible to select any of the options even zoomed in to huge. Doesn't seem to work well on BlackBerry so I don't get it....

Posted via CB10

BerryRipe

+100,000,000.00

Keep The Faith  BlackBerry Q10 

Kaiv728

Someone should put the concept wind mere there

Posted via CB10

Anthony Roberts5

I already did earlier lol and got a lot of votes up lol

Posted via CB10

jabroniw

I just signed up and, judging by the questions, it is third party, and also geared specifically to business users. I'll stick with Beta Zone.

crazylegshinch

Agreed! I went in there thinking that questions about how to make the phone more usable might be asked, instead I had mostly questions about if my Employer pays for my phone (they don't) and why having an employer pay for your phone is good or bad (I don't know!).

eldricho

It's hard to get the web page to recognize my touch when I try to choose an answer on the built in BlackBerry browser
Gotta tap a couple of times for it to register my touch. What's up with that?

Posted via CB10

BerryRipe

+100,000,000.00
I even tried it using Evolution Browser and my PlayBook and I could not complete the survey.

Keep The Faith  BlackBerry Q10 

Drmoe

Already a member!

Posted using the best phone ever, the Z30!

jojo beaconsfield

It's all Good!!!Let them fix BB Link,that would make a lot of users Happy.

jdsharpe

What I'm trying to say is, great, BlackBerry loves feedback and ideas so they say. But really spending time to revamp the feedback website is a little overkill. In all honestly, that's the last thing they should want to do. Make it easier for users to complain? Or just build much better designed products to the point were feedback isn't as important. Just my opinion.

BlackBerry needs some structure. And end to end strategy.

dpw09

Now. Just need an app.

Via Z10STL100-3/10.2.1.2141

cbvinh

Available for Android, iOS, and Windows Phone only... (whaaa whaaa)

Halifax Guy

Thanks, I appreciate this piece of knowledge I have just gained.

Gerii

Looks like we killed it. Can't reach the site anymore.

Supa_Fly1

About time!!!

Consumer community will help bolster BlackBerry into the future,

So designers corporate admins start submitting

BlackBerry Q10  & Full Metal CB10!

Xandrex_BSCF

This is not a BlackBerry website. It's just someone who opened a page on icanmakeitbetter.com.

So it's not better than a Doodle or an petition.org page.

Posted via CB10

yulian_budi

BlackBerry need this, beacuse if they want to improve their products, OS, and services.. they should be hear directly from customers

Posted from my lovely Z10

BerryRipe

How the heck can I not check the circles on either my pb or Q10 using native browser or Evolution Browser. Who made this online survey? Please fix it so I can contribute useful info.

Keep The Faith  BlackBerry Q10 

xiaohuaxing

Holy $hit the site is so bad. The radio buttons are impossible to select and some of the text is way too large and running off the page. Did they even test this before going live?

It's so tacky that the link at the bottom shows their pricing structure. They must have been the cheapest option BlackBerry could find

Posted via CB10

jordandrews90

Very Interested in this :)

Posted via CB10

BBVegasGirl80

Just signed up today! :-)

Sent from my sexy white hot Z10 in Sin City ;-)

JasonGallagher

Orrrrrrrrrr, they could save the money spent on this project and just read Crackberry!! Let Crackberry spend the money on the site admin, and have them participate more in a community that's already established and actively providing feedback on EVERY BlackBerry issue!! How helpful would it be to have verified BlackBerry techs respond to posts in the forums and comment directly on relevant ideas and challenges?

Posted via CB10

Kobe Barksdale

Good! Can we send all those concept BlackBerry 10 phones their way now

Posted via CB10

craftEcowgirl

Anyone else have problem selecting the items in survey? The little dot to select item? I have to tap it 50 times for dot to appear. For this being for Blackberry users why doesnt it respond correctly???

Q10

Jim Banks2

I signed up but based on comments here am actually wondering if the really is legitimate and connected with BlackBerry.

I think crackberry.com needs to find out and let us know since they posted this story and a lot of people seem to think it is fake or a scam.

Posted via CB10

redsaph

This is awesome!

Posted via CB10 | Z10STL100-1/10.2.1.1925

kennyiceberry

Should be integrated or merged with the Beta Zone, really.

Posted by the inimitable Z10 handheld system

BBrickk

Would be nice to have an app for this site

Posted via CB10

BerryRipe

So seriously CB why post this as an article when so many people are having trouble filling out the survey. Some people are saying this is a fail on BlackBerry but we don't even know if BlackBerry made the survey, I blame CB for this fail as y'all should have checked this out before posting.

On a side note Austin, Tx is my hometown and I will look into the address if somehow our info gets in the wrong hands.

Keep The Faith  BlackBerry Q10 

dierre

Fake

Posted via CB10

dartdriver

Vote to ask CrackBerry users for opinions on everything BlackBerry. Good, bad and the ugly.

Posted via CB10

muddberry

It seems like a fail on CB part
And in general why don't people READ before posting?

Posted via CB10

dartdriver

Won't post again.

Posted via CB10

antoscimento

I can't access the link

Posted via my Q10/Playbook/Curve

codiak

Dell use the same service, I know this because I signed up last year to give enterprise feedback.

Most recently I saw a future advertising campaign and gave feedback on that.

So YES it's legitimate.

Posted via CB10

Xandrex_BSCF

How do you know Dell and Future did something of all the feedback?

Posted via CB10

codiak

Well I will soon enough when their advertising starts rolling out.

Posted via the Android CrackBerry App!

MrGlenn

Registered, what a good idea. And it even looks and works quite smoothly.

BlackBerry 10 signed.

mr_pena

Blackberry needs to quit having exclusive phones to specific carriers. They need to release all their devices on all the networks at the same time, including Cricket. I'm sure plenty of you would agree with me! Like for instance, I would like to have gotten the Z30, but AT&T doesn't offer it.

Posted via CB10

kojita

Feedback to BlackBerry is on CrackBerry...

Posted via the Android CrackBerry App!

polytan02

I'm not going to this fake website.

Posted via CB10

Erik_1991

Nice, signed up right away

Posted via CB10 for my beloved Z30 running 10.2.1.2141

Karabo26

Needs a BlackBerry 10 app

I was not born with a hunger to be free, it was only when I discovered that my freedom had been taken from me that I began to hunger for it. 4life Z10STL100-1/10.2.1.1925

bryan newell

Great idea, however like a lot of people had trouble actually completing the survey etc from my Z30. So as far as the survey is concerned I'm toting an LG phone?? Couldn't change it got peed off and logged out!!

Posted via CB10

canuck_67

Using the site is beyond painful. The selection of answers is almost impossible. It asks if it can save your password information even if you need already answered. I gave up. Whoever signed off on this should be terminated. Not just fired, but erased from existence. It is beyond belief that the forum that requests our input to improve the blackberry experience, is so poorly built. The company needs to ensure that everything that they do is Perfect, not just ' meh it will do'.

Posted via CB10

axeman1000

Excellent maybe now the bitchers and complainers can go on that site to do their rants instead of here! Always hated the rants about how bad BlackBerry sucks only to go 7 pages in and learn it's because he or she doesn't know how to work a feature. Looking to rant at John cheb? Have at it. He's doing a great job but if your one of those people who would willingly spit at a customer service person because your latte cup is creased then this is the site for you to waste people's time. Lol.

All in all, nice to see a company have a place to view people's issues, shows that they want to listen to improve for us, not someone's vision of what they think you want.

Hate solves nothing, Respect gains everything!

Alexandru Teodorescu

Guys! Do some thing with that form! I've made the registration but the form for collecting info about the phone you use it isn't working. You can not select, from 1 to 5 what you want. I've aborted because of this.

Proudly Z10 owner

FishTire

Amazing they choose a platform that doesn't function well on their own devices. It's taking me forever just to fill out the profile. Fail

Posted via CB10

darylsuds

I sent an email to the site explaining that I couldn't even complete the survey because it wouldn't let me input my data... the bubbles take several attempts to complete...

Please, if anyone knows who's in charge of this effort, have them try and see how annoying it is. I'm a pro BlackBerry user and am frustrated, could you imagine a user who's on the fence.

Whoever is spearheading this initiative if you are reading this sort it out NOW!

Posted using my amazing and intelligent Z10

huungryshark

Hmm this website is not looking BlackBerry , not build for BlackBerry, not taste same Blackberry.... is it from Blackberry?

Posted via the Android CrackBerry App!

huungryshark

LOL:
9600 Escarpment Blvd.
Suite 745-254
Austin, TX 78749

Posted via CB10

keypad

Its nice to voice an opinion, thanks BB.

Posted via CB10

lucky2010

Check out some of my ideas, my profile is lucky101

Posted via CB10

Midgeone25

I gave up trying to fill forms it kept going to wrong answer and i was tapping like an idiot but couldn't change it! In the end i just gave up.

Tapping and flicking on my Zed 10

Will Li2

Useless

Posted via CB10

parthokarki

I tried to fill some surveys in that but it was a real pain to see how I cannot slect the check boxes and I had to struggle really hard.

Nearly threw my q10 to the wall.

BlackBerry seriously make the site and surveys really interactive if you want people to fill ur freaking surveys.

I was frankly pissed of this time. Though I completed the survey.

Posted via CB10

christoph77

That's good news :)

C0038297E Quote of the Day (BBM Channel)

PeterDR1

The more I read the comments, the more I feel this is some cheap attempt to compete with cb.

Sign in with Google? What kind of sick joke is that? I know it's cuz google is 'popular' but do I really want my ideas to magically show up on the next nexus phone? I'll pass.

 We have apks cuz we need 'em not cuz we want 'em 

paulj22

@PeterDR1 please see my post below. This is official and from BlackBerry, thanks!

paulj22

Hi, please be assured The BlackBerry Innovation Community is official. Here is a link to the official BlackBerry For Business LinkedIn page. It also contains updates on the community and some of the survey issues experienced. http://www.linkedin.com/groups/Exciting-news-from-BlackBerry-We-43326.S....