BlackBerry Enterprise Service 10 (BES 10) now available for download!

By Kevin Michaluk on 23 Jan 2013 12:01 am EST

Research In Motion has announced the availability of BlackBerry Enterprise Service 10 (BES 10), just in time for the January 30th BlackBerry 10 launch event. On the enterprise side of the BlackBerry business, this is the most important product launch for the company this year.

BES 10 is BlackBerry's evolved Enterprise Mobile Management solution, which now extends beyond managing BlackBerry. In addition to supporting BlackBerry OS devices, the PlayBook and BlackBerry 10 phones, BES 10 also supports device and enterprise application management for iOS and Android. Ultimately, BES 10 is the counterpart required to enable enterprise-specific BlackBerry World and Balance on upcoming BB10 devices. 

RIM has been piloting BES 10 in many big enterprises, and the feedback has been extremely postive, as noted in the full press release below. The recently-announced trade-up program RIM recently announced is also important to highlight. Companies upgrading to BlackBerry 10 in 2013 will be able to trade in their current BES licenses for BES 10 ones at no charge. Keep reading for full details! 

Press Release

BlackBerry Enterprise Service 10 Now Available for Download 

RIM's New Multiplatform Enterprise Mobility Management Solution Makes Mobility Easy for Businesses

Waterloo, ON - Research In Motion (RIM) (NASDAQ: RIMM; TSX: RIM) today announced that its new Enterprise Mobility Management (EMM) solution, BlackBerry Enterprise Service 10, is now available for download. BlackBerry Enterprise Service 10 re-invents RIM's EMM by bringing together device management, industry leading security, and mobile applications management for BlackBerry smartphones, BlackBerry PlayBook tablets, and new BlackBerry 10 smartphones in a consolidated solution. It also provides a single console for managing BlackBerry, Android and iOS devices.

BlackBerry Enterprise Service 10 builds on more than a decade of RIM's enterprise mobility management expertise and the most widely deployed mobility solution in enterprises today. BlackBerry Enterprise Service 10 offers mobile device management, mobile application management and secure mobile connectivity, and delivers a cost-efficient and reliable solution for business customers.

"BlackBerry Enterprise Service 10 empowers employees to be more productive and better equipped to serve customers while it provides business and IT leaders with the confidence that corporate data is protected and manageable in the same way they have long enjoyed with BlackBerry," said Peter Devenyi, Senior Vice President, Enterprise Software, Research In Motion. "BlackBerry Enterprise Service 10 makes mobility easy for businesses to help keep them moving."

Flexible Enterprise Mobility Management

BlackBerry Enterprise Service 10 gives organizations a highly scalable solution and the flexibility to manage their mobile deployment as needed. It supports both corporate-owned and personal-owned (BYOD - Bring Your Own Device) device deployments and mixed environments of BlackBerry and other devices, providing mobile device management, mobile application management, and secure access to corporate data. It includes an intuitive, unified, web-based administration console to manage devices and users. It also supports BlackBerry Balance technology, which elegantly separates and secures work applications and data from personal content on BlackBerry devices. BlackBerry Enterprise Service 10 is built on the same security and connectivity model for BlackBerry 10 smartphones that enterprise customers have always trusted and relied upon with BlackBerry Enterprise Server.

Key Features for BlackBerry 10 smartphones with BlackBerry Enterprise Service 10

  • Support for secure separation of work and personal applications and data on BlackBerry 10 smartphones through BlackBerry Balance technology.
  • Support for seamless and secure access to work email, content and secure connectivity to "behind the firewall" applications and data.
  • BlackBerry World for Work, the new corporate app storefront for BlackBerry 10 smartphones that allows organizations to easily manage apps for employees. Administrators can push and install the organization's mandatory apps to both corporate and personal-owned devices and publish recommended apps to employees.
  • Rich management controls for securing and managing work profiles including hierarchical group management with Active Directory integration, support for customizable administrative roles with granular capabilities, an intuitive enterprise enrollment process for employees that offers a self-service console, and centralized control of assignable profiles for email, SCEP, Wi-Fi, VPN and proxy servers.

What Customers Are Saying

"The BlackBerry solution has been meeting our enterprise mobility needs for 10 years and it's been incredibly exciting to be among the first UK customers to try out BlackBerry 10," said Craig Allcock, Head of Networks, Group Technology, The Co-operative Group. "The re-designed UI is excellent, providing a smooth experience which enables you to seamlessly switch between applications and content across both the personal and work profiles. We're confident that BlackBerry 10 smartphones and the new BlackBerry Enterprise Service 10 will enable us to both anticipate and meet the existing and future enterprise mobility needs of our individual employees."

"We've been testing BlackBerry 10 and BlackBerry Enterprise Service 10 in our environment and we're pleased with the manageability, security and reliability that the solution offers, along with expanded management capabilities to other devices within our network," said Peter E. Lesser, Director of Global Technology, Skadden, Arps, Slate, Meagher & Flom LLP. "BlackBerry has been a trusted partner of ours for many years, and we're excited to implement BlackBerry Enterprise Service 10 in our organization."

What Industry Analysts Are Saying

"BlackBerry Enterprise Service 10 brings some important technology, cost and operational improvements to existing BlackBerry customers," said Nick McQuire, Research Director Mobile Enterprise Strategies EMEA for IDC. "We believe RIM is poised to capitalize on its strong history in delivering reliable, scalable and secure mobile enterprise management solutions to help organizations address an increasingly diverse mobile environment."

"Companies require maximum flexibility and diversity in mobile deployments," said Jack Gold, principal analyst of J.Gold Associates, LLC. "Products that manage multiple platforms, while at the same time enabling the segregation of personal and corporate data, represent an optimum solution by offering the lowest total cost of ownership, most end-user friendly, and highest security approach to enterprise mobility."


The BlackBerry Enterprise Service 10 software as well as a limited sixty (60) day free trial (includes client access licenses) is available to be ordered here.

Through the BlackBerry 10 Ready Program, existing customers can take advantage of the free license trade up program at, which is available until December 31, 2013.**

* BlackBerry Enterprise Service 10 has been FIPS 140-2 certified.
** Terms and conditions apply.


Reader comments

BlackBerry Enterprise Service 10 (BES 10) now available for download!


you are on to something here smooth; if BES 10 was only released yesterday, how did Misek @ Jeffries know all about it? How is BES 10 different from mobile fusion? Is data from iOS and Andriod now running through the NOC? So is it being encrypted & compressed, how is this possible without a PIN type element to their handsets? You are right smooth, in the immortal words of Steve Jobs, "this video is sh*t and the people who wrote the dialog are bozos"

Good glad they got it in place. Now where does this leave mobile fusion? The two can be used in unison correct?

Mobile Fusion is baked into BES 10. If you are running Mobile Fusion and BES 5.x you can upgrade to BES 10 and replace Mobile Fusion. You will need to Keep BES 5.x for any legacy (not OS 10) devices.

My understanding is there will not be a BlackBerry Enterprise Server 10 Express Edition likely due to the built-in support for non-BlackBerry smartphones and tablets. If anyone has an official statement from Research In Motion could you post a link or quote from the statement? Thank you.

no BES Express and it was confirmed already, but RIM may have service plans for small biz - stay tuned for Jan 30th

Hmm I'm wondering if this could mean a nice surprise for January 30th. Maybe an earlier launch than what was rumored (late Feb/early march) and be an early Feb launch!

so here's my question - now that BB10 devices support ActiveSync (arguably the most common method of accessing corporate Exchange data, after BES), why would an enterprise really need BES10, since iOS devices and Android devices are also using ActiveSync? And let me qualify that by saying 'the average enterprise is fine with using ActiveSync'. I know I know - everyone will jump all over me by saying 'well MY company isn't fine with ActiveSync!!' - ok alright. But MANY are, and it's those many enterprises that RIM has lost, with the onslaught of BYOD, and those devices are usually (not always but usually) hooking up to ActiveSync. Now that BB10 devices can do that too, I wonder what traction BES10 will really get in the market. I'm just saying - the horses have already escaped; it may too late to close the barn door....

From what ive been hearing BYOD Is actually a security nightmare for it departments, and RIM hasn't lost as "many" enterprise users. BES 10 and there Balance feature were developed to help address BYOD, it supports bb10 and adds encrypted emailing and features to, iOS, android and soon wp devices. Companies with have to pay for BES 10 and each none-blackberry 10 device used I'm pretty sure. A lot of companies are gonna stick with RIM, for the Balance feature alone as it was exactly (the type of feature) what was needed in enterprise.

firstly BES is a lot more than you think, Activesync just does the email sync and they are other technologies that work in congestion with it for MDM solution like MobileIron, Good Technologies etc. That just covers the MDM and email sync part but BES brings more to the table routing data through it's servers/NOC, why that? the enterprise email server exposed over the internet may be prone to security nightmares like DOS attacks etc. BES provides a security blanket by routing the data encrypted from within the organisations DMZ over it's NOC. Apart from that BES also provides you ability to access enterprise intranet without any vpn connection. And one up with BES 10 is that provides the new Balance feature separating work and personnel aspects. BES provides near about 500 polices to regulate any device, data etc. BES is pretty unique and very powerful tool and think of it as something ahead from the rest of the pack by 10 years interms of the overall capability.

Those 500 policies just went down to about 42 with BES 10. Further more, there is not yet any Corporate only type of set up. While Balance is good for BYOD, it's annoying for Corporate devices, as I can't control the Personal work space. So employee's have full access to any smart phone features they would like. That needs to be corrected I think.

Pre-ordered my phone, this kind of news is only making things more exciting by the minute. Did anyone think we would see this much favorable media attention so soon? Worldwide marketing for free, go RIM!

When I tried to download the 60-day trial of BlackBerry Enterprise Server 10 the registration page section to choose the product was blank. Maybe they are not ready to allow downloads or we need to use (gasp) Microsoft Internet Explorer?

The ordering process for the download appears to work fine now - I got a "RIM Confirmation Number" and "ESD Order Number" after filling out the form. I assume I will get an email with the download details shortly.

FWIW: I am using Opera 12.12.

I was able to register @ 02:51 ET, 23 January 2013.

Part Number Product Description:
SPA-54829-005 BES10 v10.0 Trial (60 Day/20 User)

So what is the difference between the mobile fusion with BDS and uds I have installed now and this new bes10? Just branding change from mobile fusion to blackberry enterprise service 10?

BES 10 can handle bb10, android, iOS and soon wp devices. Adding features to the non blackberry devices. This upgrade was to handle the new phones and provide a money maker from the whole BYOD, situation. I think anyway.

mobile fusion, UDS and BES 5.0 required 3 separate servers, now in BES 10 everything will run on 1 server

I believe currently you still need BDS to manage BB10/Playbooks, UDS to manage iOS/Androids, and BES to manage legacy Blackberry. Future release of BES10 will be able to manage BB10/Playbook/iOS/Androids and BES to manage blackberry. All can use single Blackberry Management Studio to perform basic administration.

The only difference is that you get a new version of BDS which supports BB10 devices. And a new version of Mobile Fusion which is now called Blackberry Management Studio.

It is a very interesting question !!! If Blackberry does not support this API, customers can not have the control of the data stream on the NOC.

BlackBerry 10 may very well be one of the largest mobile platform launch ever, even larger than Apple's original iPhone. Hopefully they can sell more in 48hrs than any iPhone ever did.

Confirms what I expected but held out hope against. One of the more highly touted BB10 features - balance - is enterprise-only and something consumers will never see. Am I really the odd one out in wanting this as a consumer/non-BES user?

I your not. A personal / guest profile would be GREAT!

especially for those with kids. Your not going to put parental controls on your phone if your only occasionally lending it to them to use....but still you don't want them looking at email or DL'n something they shouldn't either....bring in BB Balance

An interesting thought but I doubt RIM would introduce a consumer feature when highlighting their new BES platform. It would be out of place. This announcement is about enterprise service. While these sort of announcements have little appeal to the public, they are critical to business. RIM's enterprise solution to device management and security are simply decades ahead of any other piece meal solution the competition throws together.

Yes, *this* announcement is about BES, but it specifically says that Balance requires BES. Whenever they've showed off the feature (at least the stuff I've seen), they haven't said "...and with BES you get this fantastic Balance feature" or whatever.

I think they just said that. Why else have a BES10 server? Further, the balance feature is built into the phone and presumably controlled by the server. I don't think we are breaking new ground here.

The Balance feature isn't really built into the phone. The BDS service installs and configures it. The BDS service is run on a server. Unless you provision the device on the server, you will not get Balance.

So where's all the documentation for us admins on how to co-exist BES10 with a BES 5.x infrastructure? All I can see is upgrade guides to Blackberry Device Service 6.2.

Perhaps the download has more goodies in it.

No BES10 will not support legacy devices its strictly a MDM solution, RIM is moving away from the MAPI function, however BES10 will work in a BES5 environment.

"The recently-announced trade-up program RIM recently announced..."

The Department of Redundancy Department should get in there and fix that...

Well, it shows I actually READ it! (Kevin, on the Live Stream it looked like you were trying to do 3 things AND herd the cats to get a dinner order underway... you are a multi-tasking maniac! Little things slip through, occasionally.)

Can sb explain me....what is really BES10 about? Do I need to have one if I buy upcoming BB10 device? Or is it just for big companies?

BES10 is essential for enterprises wanting to upgrade to BB10 devices, for things like BB Balance to work. As a consumer, it doesn't matter to you.

This video only confuses people about BES 10 more, it doesn't talk about the back-end, what it supports, or what will be required to run it. RIM needs to stop trying to make hype videos for the server side and come out with factual data on server side otherwise many people will be scratching their heads wondering what is BES 10? Like they are now. :)

you are on to something here smooth; if BES 10 was only released yesterday, how did Misek @ Jeffries know all about it? How is BES 10 different from mobile fusion? Is data from iOS and Andriod now running through the NOC? So is it being encrypted & compressed, how is this possible without a PIN type element to their handsets? You are right smooth, in the immortal words of Steve Jobs, "this video is sh*t and the people who wrote the dialoge are bozos"

Ask the average joe in the public what BES for BlackBerry is, and most will have no clue. Its only a very very small fraction of the public that are going to even want to care to know. RIM has to show that things are moving on all fronts this is particularly important for the media to see that the company is firing on all cylinders now! The release of BES10 is a big deal.

Wow! I want this right now. We do use a pretty old version and the new one looks fantastic! Now all I need to do is persuade someone to upgrade to BES10! :)

Here's the problem. If a person goes and buys a new BB, its not supported on the old BES. If a company chooses not to upgrade to the new BES (cause most of the folks have migrated to iPhone and Android by this time), their new BB is useless for biz use. Thats what is probably happening at my company, who is historically BB, but brought in BYOD due to popular opinion. As my IT guy said, if the 5000 or so users we have voted for iPhone, Android, or BB, which platforms at this point would win?

I'm thinking this could be a real problem for enterprise users at this time. Even though many of us (like myself) want a new X10, I can't get one, unless my IT department gets the new BES, which looks problematic.

BES10 (BDS,UDS and oldBES) is able to manage all devices. That is the route that our company is taking. If you don't use BES10 as a MDM solution, then you are limited by which devices you can use.

If your company already allows iOS and Android devices, I'm sure the new BB10 phones will also be supported. Unless you use a MDM (Mobile Device management) platform that does not support BlackBerry.

If your company does not use any MDM platform for iOS/Android, why use one for BB10 devices? BB10 devices can get push email off an Exchange/Lotus Domino server with no additional software - using Active Sync (just like WP, iOS and Android devices).

If your company insists on using an MDM platform for mobile devices, and BES is the only one that works for BB10 devices, you must consider the FREE upgrade to BES10.

Why shouldn't anyone upgrade the old decommissioned BES 5.x licenses to the new BES 10, since It's free until end of 2013? They have nothing to lose and they can they start managing your new BB10 devices without an additional cost. I swapped my old bold two years ago for an iphone, now I'm seriously looking at the Z10 as the new choice for a business phone, I am still missing some features in my old bb that the other manufacturers are incapable of delivering.

I have been waiting for BES 10 for a long time.. We have been waiting to do something about the BYOD issue. Once I get BES 10 the problem will be resolved. I will be able to manage what ever device the users want from one place. My biggest problems is the prerequisites for the BDS portion of BES 10. It requires Microsoft Active Directory. We are not a Microsoft shop. We use Lotus Notes/Domino for our mail and Novell Edirectory for our directory services. Please tell me that Blackberry will be coming out with a version that won't require me to have Microsoft Active Directory. If not it looks like I will be completely moving away from Blackberry.

We are currently running Domino 7.0.1 and BES 4 with our pre-BB10 devices.
Now we want to sync a BB Q10 thus we would be setting up another Domino 9/BES10.1 server to get Traveler (still have Domino 7 running alongside).
Currently, we also do not have active directory running. Is Active Directory really a requirement if the mail server is Domino 9 and not Exchange?
Hope to get some assistance on this.
Thanks in advance.