BlackBerry Alert: BlackBerry Internet Service Down!

BIS Outage!
By Bla1ze on 16 Nov 2009 11:05 pm
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Reports are flowing in, users are frantic. Yes, BlackBerry Internet Service is unexpectedly down across the board. What was initially thought as just as a North American outage has proven to be more widespread. Hang tight folks, we'll let ya know more when we know more. Until then, check out the CrackBerry forums and seek counsel from your peers if this is your first BIS outage. ;)

Topics: News & Rumors

182 comments

big_time2

TMobile seems to be back up now. I just started receiving emails that were sent out earlier tonight.

chiwo

I'm on Sprint and it has been working just fine all day..

SpartyOnDX

Holy tits McGee!

Wait a second I've been gettin muh emails all day, no delay. No problem with Verizon in the ol' glove state

doowopmario

"Holy tits McGee" LOL!!!

xlikewolvesx

haha.

I have t-mobile, and it seemed to be fine in MI.

proactix

strange to hear this...am not having any problems here in cali...am tethered to my laptop, and it seems about the same...

timothy

mikeo007

Mine's dead on Rogers right now.

gbeebe

I was worried I was the only one... It's been sketchy all day for me!

Browser was on and off and then Facebook was having connection issues.

Godspeed BIS. Lol.

Rickbubello

yah it seems to be down in ny big time, but atleast we have this site :)

brianklewis1

Email works fine but I can't connect to the internet. I guess Verizon is unaware that its all blackberry's. They said their technicians are working on it.

brianklewis1

Weird thing is AIM is still working?!?!

bluedimness

It looks like Telus is affected by this too.

breakred1

I'm on Verizon browser has been VERY SLOW all evening.

rock54

Mine too. It works, but very slowly. Edit: 12:24 AM, working fine. Yessssssss!

nodrogkam

Mine went out for maybe an hour or so...back up now on sprint with no problems. Figured it was some sort of data outage. I still received my e-mails and texts and could make calls.

dale.elder

I was getting emails all day but I could not browse the web. Its back up now.

USSZulu

I have not had any issues with BIS, including Email, Browsing, or BBM, soooo...yeah. :)

bonocchio06

Been having connection issues here in the great Northwest all day, and we're on Big Red (Verizon). Thought it was just me as well. Thank goodness...I started hyperventilating when Crackberry and Crackberry Store App started acting up on me.

Kirblar

i was gettin mad at my phone. started to flame it, calling it a POS and such. then i got on crackberry, and woot. i was about to do stuff to it and force verizon to give me a free s2. ftw :D

C4RL0S

Everything has been fine with my BB on Telus' data network in Windsor Ontario Canada.

donniejett

I'm on at&t and mine has been running really slow! :-( it web wasn't working a little while ago, but now its working.

mualam

I havent noticed any issues all day, in New York City on my 9000.

FutureDroid3owner

Im fine here. No problems.....

when do we find out the winners for the contest from last week?!?! lol

Kevin Michaluk

I had some web browser issues earlier on Rogers, but everything seems good in the hood for the past while.

synwars

About the same for me on Rogers. Couldn't render a page even if my BB thumbs lives depended on it. Push email was sketchy, BBM's were way late.

wojotiger

Mines been in and out the past hour, tried loading this page for 10 minutes

elchavo117

Mine was giving me problems all day good to know it wasn't just mine. Yet I've been tethering and it's been working good

BuddaBelly

T-mobile been down for me a solid 3 hours.

calvinc

I am in Toronto with Rogers. Internet is not working.

ThisCantBeLegal

My Telus Tour is receiving email just fine. Doesn't seem to be an issue for me. I'm just north of Toronto

jefbel

Haven't noticed any probs with Verizon in TN

BeeRad

SMS is fine, couple emails, but things like Facebook and Weatherbug are just fail right now. No browser.

BeeRad

alextsou

sometimes when I do a battery pull... it works for a while... then it stopped working again...!!!

alextsou

sometimes when I do a battery pull... it works for a while... then it stopped working again...!!!

tatcape

Major issues with my BB browser....telus BB support has no idea what is going on....Interesting point is i have been having probs for about 5 days,but worst today, all day

gbeebe

Anyone else do numerous battery pulls today? Ah the simple fix for a short time... Lol

The Legendary

Im on a rogers bold 9000 in toronto and its all good on my end right now. Facebook, emails and BBM are still working at normal speeds

Kcy101

That Goodness for UMA :)

phoneboy101

I love UMA too, but in this situation it doesn't help. It just connects us to the same "down" server via a different means.

tripp

Por quuuuuuuuueeeeeeeeeeeeee?!?!?!?!?!

snowwy66

facebook been my problem in utah for about a week now. but looks like internet isn't working either now.

SamiC

My internet has been fine all day but I haven't been able to view any websites. I can't even get my Facebook messages from the app. I'm on T-Mobile.

DUKDIKz

ma is down for soo long,,, - -*

jf101

No dice here in Brew-town (Milwaukee, WI).
Can we get reimbursed for this inconvenience?!

glendsouza

Back here in Kuwait.. There isnt any problems at all. Been receiving emails as usual :)

muneton17

speak for yourself I'm in cali in its running fine on my storm

idoacctg

I just got off horn with AT&T and rep felt my BB Bold was bad and is sending me a replacement in morning. I'm still under warranty .....

Not sure if I should tell them to keep the replacement or accept and send my current one back. I'll make decision in the morning I guess.

BigJav209

the internet has been my problem

milfette

here in alberta on Telus my facebook,viigo and ubertwitter are just a no go...
lame

david.baum

By the time I noticed I was having problems and logged into Crackberry, all seems well now. However, no internet or email for a few hours earlier tonight.

JordanRyan14

i just checked on my Blackberry tour from Verizon and mine is down too:(

snowwy66

just take the replacement. then u can start fresh with a new phone again. had my curve 8 months and cust. service bricked it. got a replacement. and it works 1000 times better then the original. i thought 5.0 was killing it. but replacement handles 5.0 much better.

redheadincognito

I can get reimbursed for reading that comment. It would be about the same amount. It's been what a half an hour? and you're already worrying about reimbursment? I hope you are kidding.

xoxoxKN

AT&T + San Diego = FAIL.

mrhonk

Hey,

Messaging from Vancouver, Is it just BB Browser not working? My other browsers work, just BB Browser doesn't. Service is FIDO

me.nader10

yesss this makes sense.. my bbms and internet browser have only been working when i was connected via wifi (verizon,boston) for the past day or so. good to know.

BlackRob

T-Mobile, New York City. No BIS whatsoever. Hope they get it up and running for tomorrow. :-(

Ponderous

Sounds like an Interruption of Service Attack by Droid users if you ask me.

loudsystem

Phx AZ

sprint tour is DEAD

Tmobile Bold2 is working though

kassdog

Glad us android users aren't affected by these anymore.

Arelyn#CB

i think it affects on my sending picture messages!

Deathcommand

I was so scared that i effed up my OS installation
lol

chanwoo

no problem with Blackberry internet service in Korea.

SmakBerry

started to panic here.. was gunna call after work, but my internet started working again before I left.

VegasMike71

Last email I got was 8:35 pst, was working seemingly fine all day. Just tried to go to a web page www.VegasOnDemand.com No go..got a "communication failure has occurred" busy server, bla, try again later, bla

Tour, Verizon, Vegas

juandavidmunoz

bb messenger and mail are fine, but cant use the Browser... Colombia + Movistar!!!

rcklesslydriven

Mine is down. Can't update my VIIGO or get on the browser but emails keep trickling in

michaelalanjones#CB

Yeah, I thought it was just me. Very unreliable, hit and miss for several hours. I am on AppleT&T. Even did a battery pull, same crappiness.

siefer999

rogers - 8900 - no probs right now. i got no emails from noon to 3pm though for some reason.

bridger2001

working here in Raleigh. VZ Storm Uno.

altasnow

I am in Oregon on US Cellular mine was spotty yesterday and now I can't get on the internet

StaticFX

only day 2 with my first BB. Thought maybe it sucked! lol
browser would only partly load... then stop. cant connect to the app world. but emails/text/im's work.

Hey, I cant setup WIFI and read this is why... is this true? why cant it setup wifi if BIS is down!??

blaha

Using my new BlackBerry Bold 9700 that I just got today... Can't it even use the internet! :( put my sim card in my old 8900 curve same thing as of 12:03am on 11/17/09. bummer.

adood84

Well I had issues receiving BBM messages for a couple of hours last night, I live in Saudi Arabia :)

DC2GSR

just logged into the sprint BIS site, and looked at my gmail accounts and the sync contacts option is gone

spadz93

my browser's been nothing but a useless icon on the homescreen for a while now. i hope they fix it soon

spadz93

my browser's been nothing but a useless icon on the homescreen for a while now. i hope they fix it soon

spadz93

my browser's been nothing but a useless icon on the homescreen for a while now. i hope they fix it soon

pwc1531

I'm on Verizon and its been down for hours... getting emails, but no Internet, Facebook, App World, etc. Sometimes one page will load, then it locks up.

spadz93

my browsers been nothin but a useless icon for a while now. get ur act together and fix it rim!

ts1691

My blackberry browser cant connect but opera mini is working normally which is much faster than the traditional browser anyway

Marvelous7325

I got scared for a second. I'm late on my payment with verizon and i thought they shut me down. shout outs to crackberry for easing my nerves. ironically, i was trying to get on crackberry from my storm during the outage

Laura Knotek

I am in Cleveland, OH on AT&T with a 9000. No issues with browser, BBM, emails, or streaming radio. I don't use Facebook or Twitter.

tehpunk

can connect to some sites, but my facebook app wont connect at all.

nbashford

Sprint - Northern Colorado. Friends on Tmobile and Verizon too... but BES and BBM work just fine.

JNM

I guess that since my BlackBerry service is down AGAIN it is a REALLY good thing I am using a Touch Pro 2 on the other line. Never seem to have a Windows Mobile outage. Damn, I love my BlackBerry phones but the phone that always seems to keep working is the WM one. Who knew?!

sheldonbk

Problems for a while w/browser, viigo & other apps.
Didn't even think possible BIS outage. Battery pulls + Reinstalled Viigo and when that wasn't working was ready to downgrade OS.

All ok now though on Rogers.

thablackguy#CB

or at least very intermittent. :-( i'll check back in an hour to see if this has been updated.

Reh5040

Having troubles in State College, Pa with verizon. App store, facebook, and browsers are down, but email still works fine.

calin2k

So far on Vodafone all works as a charm

brownmarc

BIS Working fine here in Sydney Australia !!

jys5220

Also having troubles in State College, PA with AT&T. whole bis is down, no internet, no email... even phone drops the call occasionally (maybe its damn problem of ATT..)

davidsnoodles

Hmmm, I've been trying to use my Facebook application on my Tour 9630 for a while and it won't refresh anything, although I do get notifications.

Besides that, I haven't really noticed any outages of service. I saw this post and kind of freaked out because I didn't know what would happen. I need my e-mails and BBM!

Anyways, it seems that Verizon is doing just fine...

Other than that, is anyone experiencing the difficulties I am with the Facebook application? Maybe I haven't updated it?

golden80

ATT Bold in the midwest has been running poorly all day. I thought it had something to do with me updating to the new official ATT os, glad to see it's just a service outage. It's still acting flaky this evening.

dantesanchez

Yeah my Facebook and Twitter been giving me headaches all day on my week old Storm 2!!! Was getting MEGA PISSED, but found out from TweetDeck from a follower what the issue was and come here and VOILA mystery solved!! I LOVE this COMMUNITY!! Oh yeah and I'm in PHX.,AZ.

BlackRob

12:30am, back in bidness baby!

dvdowns

back in the game @11:35

tmceligot

AAAAAAAAAAAAAAAAAAAGGGGGGGGHHHHHHHHHHHHHHHH!!!!!

bosephus61

Not sure if it's rolling or just hasn't reached the west coast yet :)

mando1

still nothing here in chicago ..... experiencing this for the first time....dont like it at all BIS is all i got//just playing my games for right now.........:(

ommer

I am on Eastern Shore Maryland, and its about time BIS is BACK.

AjStone

You know what sucks is that WiFi is down too, because it goes through the BIS router. I mean, why cannot we have that as a backup??? :(

khm8891

Working fine in VA, on a tour, on verizon

xdirtydarknessx

i have had no problems all day today on verizon. here in the glove state, matter of fact i have had no complaints and im in charge of 16 blackberrys.

jatmf

My bold is 100%, ATT Tallahasse, FL

Sidhe

No problems here that I can see, now or earlier.

rymonkey

im in Southern CA on Verizon and it just went down about an hour ago and still isn't working.

jys5220

State College, PA ... ATT .. back online

Buiomente

Everything was down when I went to work today. I was kind of worried because yesterday I installed a shrunk .328 and thought something had happened. It kept me from tweeting all day. Good thing though. haha.

BBurg_16827

I've been on my 8350i pretty much all day, didnt notice any slow/downage.

berrywell

Can send but not receive email in Outlook. Rogers says they have outages all over. So it's not just BB BIS. Probably just some pesky russian teenagers again :-p

jmags02

Working fine on T-mobile Edge in NJ

dmann4

Working fine in Alabama. Was out like 30 mins ago.

thablackguy#CB

mine is working fine now. :-) streaming live tv and all

orange.engdes

I were having problems all day but now it looks like its working fine, im from mexico, my carrier is Telcel

bradbogy

Noticed spotty service today but it seems to be working right now here in Metro Detroit on Verizon.

catseyenu

Up & down like a yo yo for 2 days.
Sprint confirms RIM's Data Services are udders vertical.

Marsh511

Was down in the Vegas Valley from around 6-9 pm, but seems to be ok since then....except for my usual crappy signals in Summerlin.

Zookeeper29

Have had some issues with Facebook connectivity on Sprint, but everything else worked all night.

DawnGP143

Apparently here in TN, it went out somewhere around 3pm. I had returned the Eris, gotten the Storm 2, went to work and changed device (from my Storm 1), and none of my apps would work. Service books came fine, browser was on and off, but apps just would not connect. After being on the phone with tech support for 3 hours troubleshooting, back to the store I went for an exchange, only to come back and find that it's STILL not working. Verizon was clueless...until around hour 6.

So very frustrating. Good news is it's working fine now!!!

unhappycustomer

Just bought brand new Bold 9700 at tmobile store this evening, and played with it for 3 hours until i found out that the left uppercase key doesn't work. Called rimm and was told to take it back to the store for replacement. Also, spend about 30 minutes with rimm to figure out how to join BBM group cuz tmobile reps don't know how. Apparently, "brand-new" bold 9700 came out with only BBM 4.7, not the 5.0.....what a disgrace!!! I am not getting a replacement....I'm going with AT&T IPhone next month...in the meantime, I'm sticking with my 8820...

speedyV

WHAT THE FUCK DOES THIS HAVE TO DO WITH ANYTHING JESUS!

FIND A DIFFERENT FORUM PLEASE

elydoug

Do you kiss your parole officer with that mouth?

speedyV

Back up in Minnesota

OliD

I'm having issues with BBM and all my apps like Facebook, Twitter etc. A real pain. BIS down in Switzerland too maybe? Europe?

Mjcohen88

thought maybe it was just me, glad it's back up

electro_sound

orange switzerland, i'm in serbia roaming and the BIS WORKS!

d

ekyle125

It only affected Facebook for me. I'll try again in a bit to see if it's back up and fully functional

hindustani8

Opera was working on Verizon.

gmkahuna

I'm in Alabama and it hasn't even slowed up here with e-mails or web access at all. If it did happen it must have done so while I was asleep.

The Consigliere

Received 2 emails this morning when my Berry turned on & connecting just fine to the web here in SW Florida.

bed685

My wife and I have issues in the St. Louis, MO area. I can get e-mails but cannot access the internet or use apps like Facebook.

electro_sound

i'm actually in serbia, roaming... my bis is associated with orange switzerland.. all BIS servides are working like a charm

d

MoCats

All your BIS are belong to us....

sisnspirit

Funny thing is I can get to everything EXCEPT Crackberry.com on my Curve. Email, BBM, Facebook all working here.

lang007

I am working just fine this morning. A little slow last night.

diegonei

Because my Blackberry works normally during the day, but it's been 3 nights I get no internet service now. (VIVO carrier, in Brasil)

tarotmusic

Thank God for wifi and an alternate browser

christygirl32

yeah not a great day to get your very first blackberry. I thought I just needed to sent it back lol

Arbitrage1

Internet connectivity is still not working correctly here. Its been almost 24 hours like this.

jtwebfusion

I noticed that when I was trying to update my Viigo feeds. I switched to TCP/Wifi and was good to go...

OliD

My BB is back to being productive again!!! Just got all my mails, apps working. The crazy thing is now that BIS perfectly synced with my GMAIL. Maybe they were updating the BIS??? Who knows. Cheers

chrismiles86

i really had a bad time with my internet too : (

chrismiles86

normio2

BIS has been down all morning for me. BES services are working fine though.

robot64

Here in buff for school it seems to be down but I'm using opera mini and I'm posting from it right now so if you can't use ur bb browser there's always opera :)

jfenton

Doesn't seem to be working at all here in Massachusetts on any of our families BB's

ts1691

My internet is now working just fine.

chino8989

wow!!!!- juz saw this today!!!i thought it was only me having issues yesterday!...well my bb browser was a bytch yesterday but my bolt and opera were working juz fine.....i had to call ATT and see wut theyre dumbasses did to affect dis but xerred me to a bb tech and fixed it right away ...he had me juz delete sumthing in the service book and then do something in the routing table......and then i got a credit on account :) :)......so everything is bak to normal now.....

jlsparks

Wow. I don't make a point of slamming grammatical errors since the forums are, after all, forums and not college creative writing courses. But. I got dizzy reading this post. Um. I'll leave it at that. And here in KY on VZW we were fully functional shortly after midnight last night/this morning.

soccerplayer

Here in New Hampshire the browser seems to be working fine but Facebook isn't working at all.

chino8989

CRACKBERRY KEEP US UpDATED ON OS 5.0 PlZ!!!!!!!!!!!!!!!b! for CURVE x8900!!!!!!!!!!!!!!

peachish4761

Mine has been in and out for a few days here in MS on AT&T. I'm getting a bit miffed....

walt87jm

in Pittsburgh, as of 11am, its off an on, around 10am it stopped working. browser and some apps not working, ubertwitter is workin tho...ughhhhh. i feel lost without my BB

brendamay

Mine has been on and off since last night. I get emails but hard time connecting to pages in my bb browser. All day its been up and down. I really wish that when there r issues like this our provider wld b on top of things and at least send out txts or something to tell us they're aware of the situation and they r working on the problem.give us some sorta BS to let us not feel so lost.

mworceste

still down in Maine...

abdul

Internet and date service is slow or not available in the Philadelphia area.

normio2

Service seems to be coming back now for me in St. Louis. Just got a whole bunch of email dumped down from my BIS account.

crwmlw#IM

Still down in Chicago. No web.

Hberry7

it's back, but it's slow... :(

jfenton

Still completely out on the internet here in Massachusetts as of 12:55

marktaylor22#CB

On Sprint.. Still out in Phoenix, Arizona. My BB messenger works occasionally but no emails and BIS is incredibly slow.

alicklee

this sucks bell is up and down on internet

normio2

Up and down up and down up and down

Fiasco

Up for a bit then down again. Browser works fine, but haven't received emails for a few hours, and facebook, myspace, app world, etc. are not connecting at all.

glenninduluth

Well, for about the past 45 minutes everything seems to be working fine again here in Duluth, Minnesota. Had hit and miss internet and facebook (more miss than hit). Lets hope they have it fixed!

musicandnumbers

My internet/apps have been slow. Facebook especially. Been this way on/off a few days now. Glad it's not just me, I guess.

me.nader10

Close to 36 hours after i initially lost data service on my 9550 there is still no BIS coverage in boston on the verizon network. can anyone else from mass confirm this?

Crunch

Ain't nuthin down in L.A. As usual.

breakred1

In Springfield Mass area everything seems to finally be back to normal

Rirruto

Still no email, browser, or BBM (without the use of Wifi). 48 hours of this hell.

Blackberry 8900
T-Mo
NYC

me.nader10

...i called verizon after i reset my towers, resent the service books, etc...they went through the same troubleshooting methods after telling me the outage was over. then after nothing worked i was told that there were still "pockets" where the outage occured... weird since i commute 30 miles to school ever day that the "pocket" would be so large..