BlackBerry 10.1 update confirmed to fix random reboots on affected Z10 devices

BlackBerry Z10 rebooting
By Simon Sage on 27 Jun 2013 03:53 pm EDT


Earlier in the BlackBerry Z10 launch we had heard from some of our community members that they were experiencing odd random reboots. These have been isolated incidents for the most part, but for those affected, you'll be happy to hear about a recent Knowledge Base article that confirms the issue should be fixed with an update to BlackBerry 10.1.2050 or higher. Apparently this can be an issue for folks running,, and Of course, the roll-out across some U.S. carriers has been delayed for a few reasons, but if you're still experiencing a problem, you should be getting a fix soon enough. 

Can't wait? Well, there are always the leaks, which sound like they've been doing good things for our members so far. Quick show of hands, how many of you have experienced an unexpected reboot? Are they really serious or frequent? More importantly, how many of you haven't experienced any reboots at all on your Z10? 



Isolated incidents? Way to play it down :)

Posted via CB10


There's been a ton of people like myself with no problems at all! So it is isolated


Nope there is no way in the world this is isolated!!


I'm not searching cause I really don't care, but there is a thread on here and I'm pretty sure the maj of people responded they don't have a problem (reboot).. other than the states there is not many with the problem


It's isolated to US, mainly Verizon customers.


I have Verizon in the US and have never had a random reboot. When I first got the phone, I used to check the boot log every day, based on these forums - now i'm just happy.


I'm in Germany on T-Mobile, Version
It's the second update to a 10.1 version. The first 10.1 made the issue worse, 3-4 reboots per day, no kidding. Now I have about 1-2 unexpected reboots. Device is on BES.


I am on Bhell (Canada) and I experience these random reboots. But oddly enough did not start until a few weeks ago...


I is isolated.

Posted via CB10


Same here. I never had a problem with random reboots.

Pete The Penguin

Isolated incidents? Really?
I had 5 friends all affected on different carriers in the UK - those carriers confirmed that BlackBerry knew the cause of the issue.

Posted from The Force wielding tap-dancing mouse on secret pantless missions ;)


Yet another perspective through CrackBerry orange-colored glasses.

Posted via CB10


How so? If we haven't experience random reboots, we haven't experienced them.


I certainly never had this problem. In over 4 months not one Z10 has been rock solid...and I mean ROCK solid.

Posted via CB10


I did not have even a single reboots after 3 weeks of upgrade to 10.1 on my Z10 (USA T-Mobile). Smooth operator!!

John Gee

Yeah. This kinda pisses me off. The CB survey on this issue indicated that 30% of us CB Z10 owners have experienced, unscheduled reboots, random and otherwise. That is not a trivial number in my book.

I've suffered with it for months. It's almost a game now to see if I can make it more than 24 hrs without a reboot (I can track reboot events using Batery Guru) But I will b e happy when it Is fixed. (So long as it does not come at the price of reduced battery life, as some 10.1 leak reviews indicate. That would piss me off even more.)

The biggest problem with this random reboot is the fact that I cannot wholeheartedly recommend this otherwise awesome phone to anybody. It's just too embarrassing when talking to friends and colleagues that swear by their iPhone and Android phones. So when asked all I can say is "Yeah, I like my Z10. But it is not for everyone. ". I wish I could just gush about it. ("Best touch keypad, bar none!") But I cannot until this random reboot crap is fixed.


Posted via CB10


I think what sucks more is just how vastly improved everything is with 10.1, random reboots aside. Not to mention you can't install certain Apps like SoundHound. I feel for you pre-v10.1ers!


If the general incident rate is 30% that is definitely not isolated!

Posted via CB10


Sorry, but without more "exact" data from various sources, I cannot "blanket-accept" those numbers OR the conclusions they may have lead to. Because "Statistics" (principles AND analysis) was so thoroughly pounded into my psyche by my university profs, I MUST throw a little cold water on this parade AND create some 'reasonable doubt' as to the number's accuracy AND implications.
IF there's more information, explanation and data, I may be inclined to reconsider the position. First, tho' ... here goes:

FIRST, we (or, maybe, "just me") don't know enough about the "CB survey" and HOW the data was collected as well as by what criteria.
i) "could people vote more than once, even by clearing their browser cache and re-logging-in,"
ii) "did they have to provide their personal info to limit their response to 1"...
iii) "could we be assured that ONLY Z10 users (vs. 's#*tdisturbers & trolls') answered the survey?" ... etc., etc.

Since I haven't "seen" the survey criteria and reviewed its results, I would say that I might be more inclided to consider its results even remotely acceptable IF more than 1000 responses were received AND there was a criteria preventing someone from completing it more than once. Again, I did not see or participate in the survey, nor did I review its results, so I just do not know enough to "agree" or even "disagree" with the data or its conclusion/s (either way).

SECOND, I/we don't know that ALL BB10 - and specifically Z10 -users are, both,: 1) members of the CB Website and 2) CB 'Reboot-Survey' participants.

Non-English readers & writers in other countries certainly aren't expected to be participants in the CB Website as well as in the survey - though they "might" have a Z10 AND also experience the reboots.
Still, IF 'around' 1 million distinctly individual responses were received, I would be more inclined to consider the possibility of a moderately thorough and complete user-survey.

THIRD, everyone KNOWS it's a fact that DISSatisfied customers ALWAYS speak up proportionately more and more vigorously than their "moderately pleased" counterparts.
"VERY Satisfied" customers will also tend to speak up, but to a lesser extent than their equally-weighted "DISSatisfied" counterparts.

FOURTH, we have strong indicators that "predominantly" US-based Verizon Z10s were affected by the issue, although other carrier-users in other places (like the UK, Netherlands, etc.) also claimed to have had it happen.

WHAT ALL THIS MEANS is that the ONLY conclusion "I" - personally - feel comfortable coming to is that:

30% of
1) CB-members who
2) completed the survey ("honestly" IS presumed), AND
3) are Z10 (vs Q10) users have experienced the problem according to the survey question.

THIS Does NOT "prove," nor does it mean, suggest or imply by ANY stretch that 30% of ALL Z10 users everywhere were affected by the issue.

Based on ALL that I (believe to) know about these factors, I will "suggest" that - maybe - 5-10% of ALL (and ONLY!) Z10 users have been affected "to varying degree."

This isn't to trivialize the problem, especially to those users who had to put up with it, even just once.
YOUR only conclusion should be A) to question the validity and accuracy of the numbers presented from the survey and B) recognize that the "30%" number may not tell the whole, or an accurate, story and could, in fact; be SO far off that it just isn't even worth reading.

Just some "food for thought" ... <going to fridge> "mmmm, blackberries"

Cheers & Keep Moving!


Surveys like that are ABSOLUTELY NOT an accurate indicator of the entire community of users.

They are heavily self-selected towards people who have whatever problem they are polling about.

This is a well-known phenomenon in an online fora devoted to product support.


I have the same problem, I can't make it through 24 hours without it re-booting, no joke at least 30x a day. my battery will be fully charged, and deaf within 3 hours, with many re-boots! I want to smash it to smithereens! can't wait to get out of my contract. I was always a BlackBerry user, but once thus contract is up, I'll never get another! every BlackBerry I've owned had been nothing but a headache! as I send this message I have to sit here with it plugged in so it won't re-boot in the middle of this message! if anyone knows how to fix this issue I sure would like to know!


Lol... I know eh.... also I hope this fixes the keyboard freeze. I had to re install the software twice already, loosing all my content to avoid another problem.

Posted via CB10


Never have had this problem. Rogers 10.1

Where's my FULL BRIDGE Mr. Heins? Please return it!


My Z10 was rebooting daily until I installed the update from Telus. Reboots have been eliminated and I couldn't be happier.



Posted via CB10 from my BlackBerry Z10


I haven't had 1since installing a leak. Had a handful with the stock OS on Verizon.


Had the random reboots, but after the 2354 leak, I've been reboot free for over a week :)

Posted via CB10


Same here. On Verizon.

RVVillesis the leaks!!!

Posted via CB10


Same here. The leaked version I'm running has been bullet proof. I dare say the rebooting issue has been fixed.

Well done, BlackBerry for fixing this issue.



No reboots, either on 10.0 or 10.1

Posted via Z10


Smooth sailing from day one. Just battery life issues :)

Posted via CB10


Haven't had any reboots since buying from Verizon on day 1.

Posted via CB10


With several carriers rolling out, I wonder how long it will be until a maintenance release becomes available.


Yeah, I was wondering about this as well. I was averaging a few random reboots per week, but managed to grab this build last week before AT&T pulled it and haven't had one since. So, hopefully that's a good sign!

Matthew Rinaldi

Come on, update! The whole reason I left android was because I wanted a stable platform with product support. It'll be nice to finally have it.

Posted via CB10


the official T-Mobile update has significantly helped! I've had some reboots here and there


No reboots since I bought it on February 6th.

Posted via CB10

nick canada

Me either and no battery pulls either

Posted via CB10


No reboots that I've noticed.

Posted via CB10

Huey Newton

I had a reboot problem I got a new device from T-Mobile and so far I had 1 reboot since I received the new z10 I hope it gets resolved

Posted via CB10

Dennis Kearney

1 reboot for the first time since release the same day i got the update (1 hour before it installed). That's good timing i guess. Was holding my phone.

Posted from my Z10


I can't say that the information is totally correct. I am still having random reboots with my Z10 despite I have the latest updated version (10.1) via Bell Canada.

The reboots are not as much since the 10.0, they still present itself. I noticed it while charging and standing alone. I hope with the 10.2, it is fully corrected.

Posted via CB10

Peter Lee4

The latest version of 10.1 available in Canada doesn't include the reboot fix. It has to be greater than for it to include the reboot fix.


Are you on or higher? I still had reboots (mostly overnight on charger) on the earlier 10.1.0.xxxx builds until I got on

Posted via CB10

R Field

I'm in the same boat still not 100% fixed mostly reboots on the charger am on 10.1 but it's not the latest version. 2050+

CB10- BlackBerry Z10

R Field

I think it will be 100% fixed in this summers 10.1 MR(maintenance release)

CB10- BlackBerry Z10


I have had none

Posted via CB10


Had a handful of reboots on my VZ 100-4, but none so far running w/ radio 2355. It was never a huge issue for me like it has been for some.


I had reboots at least twice a day and freezes at least once a day on my original AT&T OS. Once I loaded my leaked OS more than 3 weeks ago I have not had a single reboot or freeze. I am happy with my leak.


From the day I brought home my beloved Verizon Z10 it reboots, on avg., 6-10 times a day. Every day I wait...and wait....


Don't wait for VZW. I recommend the leak, which has been great on my Verizon random reboots since I loaded it, plus it's stable and faster than the stock OS. With all the reboots you're getting, seems like you have little to lose.

Just my 2 cents. Regardless what you do, I hope this gets resolved for you soon. I went through multiple reboots a day until I started using the leaks, so I know how frustrating it is.

Posted via CB10


What about Battery indicator issue (wrong reading of Battery percent)???

Posted via CB10


No reboots for me on rogers. In fact i dont think ive ever even had to do a battery pull at all on my z10.

Posted via CB10



Rogers Z10's (including mine) seem to have had pretty much no rebooting issues.

Posted via CB10


On Rogers and the same is true hear. Awesome is the z10

Where's my FULL BRIDGE Mr. Heins? Please return it!

Jamez Avila

I did up until I loaded a leaked OS. Now I'm on 10.2 and doing well without useless VZW.

Posted via CB on my Z10


Good to hear something official about this. I was about to send my phone in under warranty think it was a bad battery.

Posted via CB10


Never had one STL-2 Vodafone Netherlands

Posted via CB10


Also STL-2 on Vodafone-NL and had both overnight while charging and 2/3 times daily random reboots..
Almost dissapeared with .1916 leak, and fully gone after official .2354 release by Vodafone NL

Had intensive contact with Vodafone NL Tech support etc on this, they recognised the issue, as well did BlackBerry. Also indicated it was upto BlackBerry to fix this with an OS update, which took a while, but finally happened

Indeed a pitty CB editors still "orange-glaze" this issue, rarely write about it and play it down, even after the front page article and poll which got >3500 votes (and did show this >30% result..) of course, such poll is biased, so a 5-10% of all Z10 users (worldwide, and not US Verizon only!!) affected is a conservative estimate, but a HUGE problem for BlackBerry, which took months to resolve.. (and no compensation..)


Awesome....but when is the update coming to AT&T???

no expert

I gave up on waiting for AT&T and loaded the 2062 leak on my husband's Z10. I'd converted him from an iPhone5, and it started off rebooting once every few days, but had increased in frequency to a couple of times a day. I'd never used the legacy leaks, but after the AT&T now-you-see-it-now-you-don't event, I was backed into a corner. No reboots since the leak, and battery life up at least 50%.


Thanks for your response. I haven't had any reboot issues, but would like to get the update soon anyways.


No single reboot since my T-Mobile update....usually had 2-4 reboots per day

Posted via CB10


The 10.1 leak fixed it for me last week. Haven't gotten a random reboot since I installed
On 10.0 I would experience them about 4 times a week.

On AT&T.

Posted via CB10


Yes, the update fixed my random reboot problem on T-Mobile. Thanks! :-)

Sent from my sexy Z10 in Sin City ;-)


No reboots on my STL100-1. Only my BlackBerry shutdowns at 20-30% battery level .

Posted via CB10


Perhaps your battery is bad and your battery calibration is off.

If the calibration is off then the device may wrongly think there is 30% more juice left when in fact it may have almost none left.

Posted via CB10


I'm on Z10STL100-2/ and I have to say I don't have random reboots anymore!

Posted via CB10


Stl100-01 no reboots since day one. But still pissed we weren't informed that the -02 lte model was coming to my carrier. Wondering maybe CB should do survey regarding which carrier, model maybe there is a common link between the two?

Posted via CB10

TheTruth Tiger

I haven't Experienced any random reboot since the first time I bought the z10... and it was running 10.0.8### I guess

Posted Via the Incredible Z10


Isolated? Puh-leeze. Reboots are a #1 complaint at my local AT&T store.

First device rebooted frequently. I exchanged it on day 14 and haven't had a reboot since. Same software o. Both devices.


Posted via CB10

Dave Bourque

PS United States isn't the entire world...


That's the most difficult concept for folks in US to

Posted via CB10


LOL ;)

and not all Z10 users with random reboots where on Verizon US...


It was isolated... two Verizon phones. only ONE rebooted randomly the other never did. AFTER we need both upgraded to what some of you call "leaks", the other doesn't reboot anymore either.

Posted via CB10


Verizon user here. Had them daily until I installed 10.1 leak. None since.

Posted via CB10


The T-Mobile update not only fix the re booting issue, it also improved the battery life.

Posted via CB10

Its Spade

I never had a problem with reboots... until I installed 10.02.93 now I have reboots... im not complaining cause I knew what i was getting into by installing this leak...

Posted via CB10


Never had a reboot but glad it's fixed for those.


2-3 a day and always one overnight when I'm sleeping.

Posted via CB10


I have not had an issue with my Verizon 100-4. Ever. Still loaded Loving it.

Simon. Love you lots. Be careful with headline reading "confirmed ". And then saying it's " confirmed -should be " fixed. Sends a mixed message. I'd stick with the latter. So we don't eat you alive when it still happens. To that one. Lol.


Posted via CB10


Haven't had a single reboot since 10.1. Previously had them fairly frequently.

Posted via CB10


No reboots for me or my buddies since 10.0.10!


No reboot since update I was about to give up my first BlackBerry mobile because of frequent reboots. Sometimes twice a day. There were no days without reboot. Now happily planning to buy Q10 for my wife. The fix made me the happiest man in the World. Now I can finally suggest my frens n colleagues to buy n use BlackBerry. However I am afraid the FIX will not remain in upcoming new 10.2 version because I don't know whether BlackBerry fixed it knowingly. If it is fixed knowingly, then I would be happy to know: what exactly the problem was?

Z10 STL100-2 without branding. Bought in Germany at Media Markt.


Am I the only one that lost the 5GHz support on my wireless band? I was wondering if it was an isolated incident; being my phone, or anyone else out there also having this issue?

Posted via CB10


I've never had reboots. He's not really playing it down since people who have issues would be logging on to complain about them. No one would log on just to say their phone works normally.


My phone decided to reboot itself everyday.

Posted via CB10


I've had a few.. but it's been a while now. It'll take more than a few reboots to make me think twice about my Z10.


Zero reboots here since launch day on AT&T. Glad to see this is fixed for those affected though.

Posted via CB10


No reboots ever here

Posted via CB10


Funny, I literally just posted about this but for build 2025

~STV on Z10STL100-3/ TMO US


How do know, you have no reboots? I also haven't mentioned lately , but I can miss the timing. In About -Hardware - Boot time it says "No Information available".


Go to "file:///var/boottime.txt" in the browser. That will tell you when the phone last rebooted.

Posted via CB10


thanks, shows June 21 04:33 ... , way after last software update (rogers)


Mine has rebooted a few times. It is a pain to reboot right when I'm getting started doing something with my phone an then it happens at the worst moment. I'm looking forward to a fix for the restart problem.

Posted via CB10


I have not had any reboots lately since I have been using the latest leaks. I previously had daily reboots while charging overnight.

Posted via CB10


Well at least BlackBerry has acknowledged and fixed it. I wasn't aware of a random rebooting problem in 10.0.10 and higher. Mine and others I know have been rather stable, so it is nice to hear that those who have had this issue now have a fix. And, yes, zten, it does appear to be isolated, perhaps by Z10 model or by carrier.


I was experiencing 3/5 reboots a day, now with the 10.1 leaked os 2342 no reboots since. Thank You for everything. Keep moving!

Posted via CB10

Marjaan Ahmed

Only 1 reboot when I first bought it from Fido

Posted via CB10


I experienced random reboots when I first got my Z10. I took it back to BestBuy and got it exchanged and I haven't had an issue since.

Via CB10 with my Z10


i haven't had any issues since the 10.1 Tmobile update... thank gawd!!!

IG/Twitter/Kik: @PrettiiBadOne Pin:2ABDE35D via CB10


Anyone who believes its just isolated go to settings, up your brightness all the way and play modern combat 4. Or any game loft, or union game. No one noticed that the brightness is at half by default huh.

Posted via CB10


It's frustrating that the solution is to wait or download and install a leak. I got rid of my PC and have happily been able to survive with my Playbook and Z10. Unless there's an OTA way to install that leak- I have no way to get it.

And I don't want to borrow someone else's just for this purpose.


Twice a week now after the 10.1 release. On the Bell network.


No reboots since Feb 5 when I bought the Z10..

Posted via CB10


Lots, especially when charging on the Z10 running so glad to hear that.


Two isolated reboots. One when an app (Score) froze. The other time it just rebooted just as I put it on the charger when the battery was down to 15%. I eliminated Score, Upgraded to, reloaded Score and haven't had a problem with rebooting since.


Occasional reboots with 10.0 now almost twice a day minimum with

When is Rogers going to release the fix update???

Posted via CB10


Haven't had a reboot since I installed a 10.1 leak. But my boot time stoll says unavailable and I have to use the browser to check my boot time.

Posted via CB10


I haven't ever had an unexpected reboot with either 10.0 or 10.1. I’ve really enjoyed the stability of the OS so far.

Posted via CB10


Never had a reboot and I've owned the Z10 since launch

Posted via CB10


Had 1 to 4 random reboot / day with last version.
Now I'm running (mobistar carrier, Belgium) on a Z10 STL 100-2 and since the update, I had no reboot ... thanks BB. (I wouldn't have sold my Z10 but it was really annoying at some times)


I've never had a reboot with!


Posted via CB10


I have never had any unexpected reboots since day 1 of Canadian launch

Posted via CB10


It's happened to me at least 6-7 times mostly random, I'd pull my phone out of my pocket and it would be on loading screen, not sure what causes it

Posted via CB10


never had a random reboot since day one


No pros with reboots since Feb 13

'Knock, Knock, Knock on wood'

BB10, Z10


No problem with Bell since launch... except one odd reboot so I can't call it a random reboot problem. it could be because the top button was against something... who knows... the phone was sitting on my desk and it's a mess

Posted via CB10


Never had a reboot on either mine or my wife's

Posted via CB10


10.1 is NOT solving the issue.

here is my OS pedigree :

SIM free device, stl100-2, used on o2 network in Germany.

with first start I have updated the os to no reboots at all.

few weeks later I got an official update to 10.1: the Disaster for me. random reboots, mainly when charging.

Since 3 weeks I have the official Reboot issue solved, everything is smooth and no problems at all.

side comment : I NEVER installed a leak, always used the official OS from my carrier.

now I'm happy, reboots are gone. there is hope guys for you as well.

Z10 : Black is back


No reboots here but then again I just my z10 and immediately installed 10.2

Posted via CB10


I have had the phone for 5 months. Nothing for the first 3, and then I was getting 4-5 a day. Last random reboot was the June 23rd. (Telus)

Posted via CB10

mahendra robert

I have a leak and never had an reboot

Posted via CB10


Z10 Blackberry unlock AT & T and then use a friend's Sim T-Mobile and I have 10.1 Ready


I still get random boots on

Posted via CB10


On VZW Z10STL100-4/ I experienced reboots every once in a while. My wife's Z10 also experienced random reboots. We noticed the majority of the incidents happened the first few weeks since we got the phones on May 17th. The last 3-4 weeks I haven't noticed any and my wife hasn't complained of any. It's like it cleared up on its own.

Posted via CB10


I've experienced random reboots quite a number of times. It mostly occurred while using the browser. I have on my z10.


Haven't seen a reboot on my Z10 yet.... now the old 9900, well that's another story :)

Posted via CB10


I still get it once a day. Am still waiting for att's 10.1 update.

And yes I tried installing a leak but can't do it without a windows run PC.

Posted via CB10


I USED to get occasional reboots on my phone but haven't witnessed any after my update to 10.1

Posted via CB10


I have 10.1 on Rogers network, and still get random reboots. However my bedside mode reboots stopped.

Posted via CB10


i have been on 10.1 in canada for a while and my reboots continue to get worse. it happens at least once daily and on one occasion 5 times in a day. i would also would like to add that i turn my phone off when i go to bed to charge it and sometimes in the mourning when i go to turn it on, its some how is already on.. haunted Z10? if anyone has any tips im all ears, i may just go to Bell and exchange for a new one


Had randoms until I removed whatsapp. Now I'm in the clear.

Posted via CB10


I'm on Rogers and my Z10 hasn't rebooted once since I got it in February.


Yep, I get at least 1 reboot every day. Whenever I wake up in the morning I need to enter the sim unlock as it's rebooted during the night. Also every few days I'll get a freeze reboot while I'm working on something. Oh yeah, I'm in Aus so not an US issue only. And I'm running the latest update.

Posted via CB10


I have no idea what a battery pull is, never had any issues at all.

Posted via CB10


but what's the point of saying it is fixed if BB disable the boot time timestamp?


Only once on my 2nd Verizon Z10 replacement.

Posted via CB10


No reboots since day one (February 6). Telus in Canada.

Glad to hear the problem seems to be getting fixed for those who are.

Posted via CB10 on BlackBerry Z10


Only had two reboots from april 1st, both during the first week..

Swoosh... swiped from my Z10


Never noticed any random reboot since Feb 5 on Rogers.

Posted via CB10


I can honestly say that I've had my device since March and it hasn't rebooted once.


I've had the z10 for like 5 months and only had like 2 random reboots but both times I was late for work

Posted via CB10 on my Z10


No random reboots...from 10.0 to 10.1 leaks..

Posted with a flick of my thumb via CB10


I've never had a reboot or freeze on 10.0 or 10.1.

Posted via CB10


I've dealt with a few reboots with my Z10

Posted via CB10


Bell Mobility 3 unexplained reboots in first three months, none since 10.1 update.

Phone is very stable not bug free but close enough and I know it will get better.

Posted via CB10


Not a single reboot, been running .2354 rock solid on Rogers Z10 for three weeks now!!

Posted via CB10


I'm getting them better since the last update

Posted via CB10


No random boots for me just one massive bricking. Currently using a loaner from Koodo until they figure out they can't fix it either. :)

Posted via CB10


Never had a reboot problem.

Posted via CB10


I'm with Bell, latest updates and i still get those random reboots... getting very annoying, especially when chatting in bbm.

Posted via CB10


it restarts for most i'm sure. But they probably don't notice it!!! It a 1 1/2 min restart and you wont know it happened unless you leave an app open. I bet non of you can keep an app or a song paused and minimized for a week and still see it there!

doxa sub750T

Interesting as TMO 10.1 is 2006 and that is lower than 2050 version. However, since that update came out on day 1, my Z10 has been free of random rebooting issue with

Now I look forward to TMO to release 10.2 as quick as they as did whenever the official OS becomes available.

John Paul Cuschieri

I've experienced several reboots, 12 or more in the past 4 months .

Sent from my BlackBerry Z10


Started getting reboots AFTER getting 10.1, reloaded OS and it still happens at least once per night (overnight charging almost guarantees a reboot)

Posted via CB10


Mine's never had the issue.

Too me, isolated issue

To the guy who had reboots, not an isolated issue.

But who really knows the percentage of issue to no issues. I would think if it was significant enough of an issue would have been in the media. Instead we have some reports of issues in the forums. Even if 50000 people had this issue. It's not that big in the overall picture.

Posted via CB10


How about the SMS app glitches and slow down that have affect numerous consumers Z10's as well...?


I'm using Z10 STL100-1 with O/S. Not a single random reboot since day one.

I'm just a man of few words & lots of works


The problem is NOT isolated. It is wide spread and at least for me not fixed by 10.1. What a joke.

Posted via CB10


I am running on Verizon and have experienced at least one reboot per day.

By the way, is version exclusive to Verizon?


DAILY reboots on my first Z10 that had to be returned because it was defective in other ways and DAILY reboots on my replacement. Verizon.

Posted via CB10


No problem at all. Not one random reboot since March.

Posted via CB10

Ian Robertson1

My reboots are on 10.1 but I am pretty sure they're the result of a faulty battery. Any jarring seems to cause it to reboot.

Posted via CB10

jay gibs

I'm running on an unlocked STL100-3 on wind mobile in Canada and I'm still getting random reboots about once per week.

Raymond Torres

I have a tmobile q10 and this is a huge problem for me. I'm on the newest software too so I already know this won't fix it. -.-

Posted via CB10


It's isolated.

Posted via CB10


I've had very random rebooting, few crashes/lockups/battery pulls. Annoying as it can be, not enough to make me hate. I love this phone. Any time anything looks or feels out of the norm, i re boot the phone myself. I have never owned an electronic device that has any sort of OS that "worked perfectly ". My Sony, Apple, LG, Playbook , and my many Microsoft devices (horrible crash history) all did odd things at times. My sympathy for those who are experiencing an exorbitant amount of re boots. It makes you feel like you bought a lemon and ruins the experience of the phone.

Posted via CB10


I get the reboots and my version isn't listed.

I'm on, at&t

Posted via CB10


I'm running the leak a I experienced a few.

Posted via CB10


Had mine since the Jan. 30 Toronto launch and haven't had a single reboot or other issue.


My buddy was having half a dozen reboots a day on the latest Bell/Virgin release of 10.1, so I told him I'd fix it. I installed the latest leak and he's going on 2 weeks with no issues.

Posted via CB10


How to believe BlackBerry on this issue, my device's PIN is 24d25659 with OS still reboot itself.

Posted via CB10


No, no, no..... it's true.

It was only isolated to those that did not install any leaks!


Add my bbm channel C00010BB9, it's all about technology people you will love it!

Posted via CB10


It's really annoying that even on Crackberry this problem's existence is being questioned.

Posted via CB10


Add my bbm channel C00010BB9, it's all about technology people you will love it!

Posted via CB10


NEVER had a problem. With 10.0, nor 10.1. Had my phone since February.


Never experienced this nor have 3 fellow employees with the same z10.

Posted via CB10


I have only experienced a random reboot once, but the majority of people at my work place experience it regularly.

Posted via CB10


I'm on AT&T. First 3 weeks, no reboots, then started randomly, only like twice off the charger. Then progressed to nightly reboots while charging. Since going with the 2354 leak not a single reboot...

Posted via CB10


I got my Z10 in Feb from Rogers and had not even 1 random reboot.

Posted via CB10


I haven't seen it personally but I have seen other users with the issue.

Posted via CB10


So far the 10.1 update appears to have corrected my random reboot issue. Z10 user on T-Mobile.

Posted via CB10


have 3 , Z10 with ATT and they all random reboot. One was updated to the .2006 build before they pulled it. Now that one doesn't reboot, but the battery life is horrendous. Worse then before update. Now z10 gets hot, takes forever to charge and the battery is done in 4 to 5 hours. No new apps, usage the same as before the update. This putting out different builds for different carriers is crazy.. just push the updates and screw them


I beg to differ, I am only now experiencing random reboots after I upgraded to on the Rogers network. Was there ever a problem pinpointed?

Posted via CB10


I had them before and after the Virgin/Bell update to Reboots happened some where between 12-36 hours almost every day. I have the Z10 STL100-3. Battery life is also worse after the update. I may look into pushing onto my device.......

Posted via CB10


I have experienced the sudden unexpected reboots - happens mostly when I'm into an app and it just dies. I'm on the Bell network in Canada.

Posted via CB10


Z10 on Rogers in Canada, Z10STL100-3/ bought device in early April and have had random reboots anywhere from multiple times a day to once or twice a week since day 1, especially overnight on charger, so I lose "bedside mode" during the course of the night, which can be pretty annoying if I forget to set notifications to silent before bed! Hoping the update really does fix it.

Posted via CB10


Honestly look into loading the 10.2 leak, I have the same build z10 on rogers. Had the multiple reboots a day, once I loaded the new update the problem went away.

Posted via CB10


I'll check it out! Reboot frequency has reduced but now I'm sensitive to it. I don't want a reason to put a disclaimer on recommending BlackBerry. Other than this BB10 has been stellar!

Posted via CB10


I swear I think these reboots happened because of u.s carriers


The NSA is eavesdropping on our blackberries. After all the metadata has been lifted the phone will crash. All kidding aside eh? Up here in Canada my z10 and q10 brethren have all had random crashes. I think it's a thermal thing. These phones get way too hot. 99 degrees.


No unexpected reboots on my Z10!

Posted via CB10


Yep. I've had the random reboots almost every darn day since I got my Z10 in late Feb. GRRRR. Dammit, AT&T.

Posted via CB10


Never had a random reboot since I bought my Z10.

CB10 using Z10

Erik Lehman

Never happened to me. Ever.

Posted via SEGA master system


please also fix the q10 blackberry hub bugs , i don't get notifications from my facebook and text messaging i need to restart the hub everytime , I hope BB can fix this in the next update for the q10 - at&t user bbq10

Posted via CB10


Happened all the time for me, every day often multiple times a day. Last week however I loaded the 10.2 leak and the problem stopped. Z10 on the rogers network build STL100-3

Posted via CB10


I am Verizon and I have at least two, maybe three reboots a week! But guess what???? I still love my Z10! BlackBerry for me! Read my message...MNO IPHONE EVER 4 ME!

Posted via CB10


Isolated to multiple daily reboots here.

Posted via CB10

Speedy McKrash

No battery pulls nor unintended reboots for me. I'm sporting a Z10 on the Rogers LTE network in Ontario, Canada.

Posted via CB10


None for me

Posted via CB10


I had posted this earlier on another thread.

Please, please someone tell BlackBerry to solve the reboot issue. It has not been corrected at all.

Am on SaskTel with the latest update. Last week I went to Edmonton, AB travelling from Saskatchewan. With GPS on to to take me to hotel. Just at critical time to get to an important turn to the hotel my Z10 went into reboot. Had to miss the turn. Stop and wait to restart GPS.

On my way home while streaming music My Z10 rebooted 2 times within a space of 2hrs.

Posted via CB10


No reboots never ever.

Posted via CB10


For a long time I said exactly that. Never seem a reboot. Then one day in the office, I caught the word "blackberry" on the black screen. Then the black screen completely, then the red starry light, then the BlackBerry logo......then icons!?!

I actually caught the Z10 in the act of restarting. Them I knew I was not immune.

Your phone may be restarting without your knowledge.

Posted via CB10


I have had a few when I first got my Verizon Z10 and my fiancé as well. But I have both of ours running OS and haven't had any problems since.

Posted From My Amazing Z10 via CB10


I had my first random reboot today. Telus 10.1, i have had my Z since launch week, changed my SD card and it rebooted itself about 3 hrs later. Battery was over 20%.

Posted via CB10

Jay Riser

How do I get 10.1?

Posted via CB10


i experience from 2 -5 random reboots a day, its kind of annoying Z10 STL100-1 software ver.

Posted via CB10


I've had random reboots on 10.1 and over heating. You could feel the heat dissipate from the screen. All of a sudden you would be typing and the screen would freeze. Or you get the swipe of death and it just doesn't happen and within a minute your BlackBerry restarts with or without power button intervention. Had it exchanged since it was acting weird all over and the replacement is behaving much better. If your phone is too buggy and too hot get that lemon exchanged.


The most culprit for overheating on my Z10 happens when it is constantly trying to connect to Wifi in an area where it can't connect or I have no password.

In this case turning off Wifi solves the problem and my Z10 quickly cools down- becomes very cold.

Posted via CB10


Not one till today.

Posted via CB10


I had daily random reboots for a few weeks. Seriously annoying. They disappeared later without any reason.

(Tele2 in The Netherlands)

Posted via CB10


My device 10.1 still have heating issues. Hardware is main problem now

Posted via CB10

Frank Zito

I'm running and my phone randomly reboots

Posted via CB10


I had reboots since day one. I even got my device replaced (for a different issue) and still experience reboots. My brother, however, has never experienced this. Looking forward to Verizon releasing this update. I may try a leak soon since I also want the other enhancements that come with it.

Posted via CB10


Verizon. Sometimes reboots 5-6 times a day. Shuts off at night wake to a dead phone in need of a battery pull. Hoping this helps.

Posted via CB10


I'm with Rogers and experience these re boots. Oddly enough usually overnight.

Posted via CB10


Guaranteed once at night and possible 1-3 more tomes during the day is annoying enough.

Posted via CB10


I'm in Canada, on official, with a stn100-3, White Z10, and still experiencing random reboots.

Since 10.1 allows the alarm to still go off after rebooting (even if not in bedside mode), it hasn't affected me too much, aside from not having my hub++ working (as it needs to be in active frames) and waking up to notifications (Mine usually reboots a few times a week and mostly overnight).

So, I don't fit their demographics above (location, software version), but will be much happier if 10.2 fixes this.

Posted via CB10 from my Z10


It fixed my reboot issues

Posted via CB10


I'm on leak and have had no reboot issues or battery issues since. Happy it's behind us.

Posted via CB10


Had the Z10 since February and in have never ever experienced this rebooting problem. Even before the 10.1 update

Posted via CB10

Mosaub Masri

After update 1.2 my Z 10 start to reboot don't know what to do.

Posted via BlackBerry Z10 pin 266EABBF


I downloaded the new 10.1 but don't have the dark theme of the q10 and was really hoping for that. Is there a way for me to change that or was that not part of the update

Posted via CB10


I average 3-6 reboots per week. Sometimes it's when I'm not doing anything, sometimes it's when I'm doing something important like using the GPS. I'm running

Posted via CB10


I'm with Bell in Canada using the Z10 and the random reboots have been an almost daily occurrence since I got it in Feb. What's most annoying is having the phone in bedside mode, it reboots, no longer in bedside mode, then starts dinging with incoming email waking me up. I'll be happy to see an update that fixes this.

Posted via CB10

Jen S

I've had my Z10 for about 2 weeks now, and mine reboots every night overnight. I'm sure of this because I use the clock bedside mode, but by the time I wake up it's beeping notifications and the clock is off. I'm on ... I hope the next update helps!


As for me, I never experienced a reboot at all. Using Z10 for over 2 months now here in Singapore. Tried different OS including leaks. Didn't replicate such issue.

Posted via CB10

Rick Groot

Experience it once or twice daily (that I actually notice). Looking forward to having this fixed. It occurred while I was using the phone the other day.

Posted via CB10


BlackBerry is so bad at pushing updates out. Why can't they push out updates from their own servers instead of asking carriers to push out updates. Learn from Apple how to do it please. I'm sick of backing up my fone and then install the leaks. Even Windows PC backup doesn't take that long.

Posted via CB10


Experienced them a few times, yes.

Posted via CB10


Glad to say I have never had a random reboot on my Z10

Posted via CB10


Lately I've been getting several reboots per day. So frustrating!!!

james johnson6

I am on AT&T and i get frequent random reboots at least 2 a day.

Posted via CB10

Key one

I have the random reboot issue also. I will wait till they release the official version.


Since updating to 10.1 three weeks ago, I now have these "random" reboots. To date, I count at least 10 reboots and at least one lockup since I've updated. I do like the new features and useability upgrades. But the stability issues caused by these random reboots makes me concerned for the quality of this Z10. It would be nice if the next update actually does fix the random reboot problems 10.1 was suppose to solve. When will that be?


Not only did ALL my text messages get erased, I am now experiencing random reboots after updating the OS on my Z10. I am not very happy at all with this phone after changing from an iphone5.

Eliane Sousa

I have been using my z10 for about 1 month now. I like it. My z10 started randomly rebooting itself 2 days ago. It started with just a couple of reboots per day. Today I have counted 16 reboots. I have the following additional apps; navita translator, whatsapp, sports tracker, skyscanner, code muncher, and bbve. I am using os 10.1. What I have noticed is that when I move my phone in a funny way or when I move the back panel, it reboots. so it could very well be that it is a loose battery issue, Although I find it funny that I have had it for 1 month and it is only happening now.
I realize that most people don't seem to have this issue, but for those of us that do, it is getting a little frustrating. Hopefully the fix will come soon

Anthony James3

i just got the latest 10.2 update on tmobile and it still reboots, only when using the wifi!! works perfectly when charger is plugged in, why ? any suggestions on what to do ?