BlackBerry 101: How to Install or Upgrade to a New RIM BlackBerry Operating System (OS)
Posted in BlackBerry 101 on 16 Jul 2008 12:50 by Al Sacco | 198 comments

CrackBerry.com's BlackBerry 101 Lecture Series

Research In Motion (RIM) is constantly developing and testing new software and applications for your BlackBerry.  Keeping up to date with the newest operating system (OS) software for your smartphone ensures that you have access to all the latest and greatest features and performance tweaks.  With the official release of BlackBerry OS v4.5 on the horizon—various beta, or test, versions of the software are already bouncing around the Web—we thought this would be a great time for a BlackBerry OS tutorial.

What follows is our step-by-step guide on how to upgrade your BlackBerry's OS, or install a different version, as well as how to prepare beforehand to make the process run as smoothly as possible.

To start a new operating system install, you'll need your BlackBerry, an Internet-connected PC, a USB cable and about an hour and half of free time—50 minutes or an hour for the upgrade process and 30 minutes or catch-up time afterwards.  Mac users beware: RIM doesn't currently offer the BlackBerry Desktop Manager software for Apple computers; however, industrious Mac owners running Parallels and who have a copy of Windows have been able to upgrade their BlackBerrys via Macs, though the process can be a bit clumsy.

If you've got all the necessary tools listed above, the BlackBerry OS install process should be a breeze.  Let's get started.

How to Install or Upgrade to a New BlackBerry Operating System


1) Download New BlackBerry OS Software

First things first, you'll want to download the new BlackBerry OS and save it to your PC.  To determine what OS version you're currently running, click the Options icon on your BlackBerry home screen and select About.  Your OS version will be listed as a series of numbers after a lowercase V (v4.2.2.184) on the first screen. You can also employ the Help Me screen shortcut to determine your current OS version by hitting ALT, SHIFT and the letter H.

BB101
Current BlackBerry Operatin System Software Version

To obtain the latest operating system for your BlackBerry device, first check your wireless carrier's website.  This is the best way to get official RIM OS software.  Your carrier may ask you to login to download the software, so you might need to create an online account if you haven't already done so.  Once logged in, locate the system upgrades section, check to see if there's an OS version that's more recent than the one you're currently running, and if so, download and save it to your PC's desktop.

BB101
Save the latest BBOS onto your Windows-powered computer

If you decide to download and install an unofficial version of the BlackBerry OS, you should beware that you're doing so at your own risk. Beta operating systems are not officially released for good reason: They're often full of bugs and could potentially void your warranty or worse, render your BlackBerry unusable. (Read, "How to Reload the Operating System on a Nuked BlackBerry," if you ever find yourself with a bricked 'Berry. If you do decide to install unofficial software and it's from a carrier that isn't your own, you should be sure to ditch the software's vendor XML file before beginning installation. To do so, open your PC's Program Files > Common Files > Research In Motion > AppLoader and then delete the Vendor file, which is in XML format.  If you don't delete the other vendor's file, the software won't be able to install the software on your carrier-locked device. You can visit Crackberry.com's OS4.5 Beta forum for discussion and help should you run into issues.

 

2) Download and Install the Latest BlackBerry Desktop Manager Software

Next you should ensure that your PC is running the latest version of the BlackBerry Desktop Manager, which is v4.5. 

To check which version of Desktop Manager you currently have, you should launch the program via Windows Start menu > All Programs > BlackBerry > Desktop Manager. Then click the Help tab on the main screen and choose About BlackBerry Desktop Manager.  The software version will be listed on the General tab.

BB191 BlackBerry Desktop Manager version 4.5

If you're not running Desktop Manager v4.5, visit RIM's site and download and install the latest version of the software.

 

3) Prepare for New OS By Noting Apps, Services or Setting That Could be Affected

Installing a New BlackBerry OS will return some of your custom settings to the default options and may require you to log back into and unlock certain applications.  For instance, your font family, font style and size will revert to default settings after the OS install, so you may want to go into Options > Screen/Keyboard settings to make note of your custom settings.

Many third-party apps will also require you to reenter your user name and password, so you may want to make note of which apps require a login and make sure you've access to the necessary information.  For example, your Viigo RSS reader will prompt you for login information the first time you try to use it, as will Facebook for BlackBerry, your Twitter client and the Flickr app.  I also noticed that the color of my jazzy new CrackBerry launcher changed from orange to cyan…

It's a good idea to switch back to an official RIM theme if you're using a third-party option, at least at first, because some features of non-official themes won't work properly on the new OS.

And it's worth noting that applications are meant to run on specific OS version so they may not work at all after you upgrade.  The Freedom Universal Bluetooth Keyboard, which I reviewed for CrackBerry in May, functions along with an application that will only work on BlackBerry OS v4.0 through v4.2.

 

4) Open New BlackBerry OS and Begin Installation

After you've prepared for the changes that come along with a new BlackBerry OS, you'll want to begin the installation process.  First, close all related applications and services on your PC and launch the .exe file.  Choose Run and select the appropriate setup language.

The InstallShield Wizard for BlackBerry will then appear. You should click Next and then on the following screen choose the country in which you're currently located. Accept the terms of service and hit "Next" again.  When the install process is complete, the program will ask you if you want to start the BlackBerry Desktop software.  Fill in the check box next to this option and then hit "Finish."

BB101
Install OS4.5 onto your computer

When the Desktop Manager software opens, plug your device into the PC via USB cord.  (If for some reason, the desktop manager software does not launch after a few minutes, go to your Windows Start menu > All Programs > BlackBerry > Desktop Manager.) You'll then see a dialogue box that tells you it's searching for device application updates and a few seconds later another box will appear asking if you want to install the available upgrades. Click Update Now and a summary page will appear detailing the specific applications that will be affected.

From there, hit the Options tab beneath the Data Preservation and Device Backup heading and ensure that the Backup Device Data Automatically During the Installation Process box is checked. Then hit OK.

You can also click on the Advanced tab on the right side of the Desktop Manager screen to add or update applications that weren't included in the default list. For instance, if you deleted your BlackBerry Messenger app in the past but now want it back, you can hit Advanced and fill in the check box next to BlackBerry Messenger and the program will be installed along with your new OS.

BB101 Application Loader Updates Page

Finally, you should click Next again, and you'll see an Application Loader summary page that explains how your device will need to be wirelessly activated and registered with your carrier after the new OS is installed—don't fret, this should happen automatically—and provides a brief summary of the installation process.  Hit Finish, grab a frosty beverage and/or good book and sit back and relax while you're new OS is installed. As mentioned above, this may take awhile so don't worry if the progress bar seems to be sticking on the "Connecting to the Device" stage—one of the final steps in the upgrade process. 

BB101 Summary Page. Click Finish and let the Update begin!

If you're installing an operating system that's older than your current software, you'll want to download the OS to your PC and launch the .exe file just as described above.  But when you plug your device into your PC after opening the Desktop Manager, the app won't find any updates and you'll have to instigate the install process yourself. To do so, click the Application Loader icon on the Desktop Manager home screen and then click the Start box on the right side of the screen, beneath Update Applications. The software will then search for updates and won't be able to find any.  On the following screen, click the Advanced tab under Device Application Selection, make sure the list of applications on the next screen includes all programs you wish to include in the install and hit Next again. Choose to backup your application data on the following screen and hit Finish to begin the install.

You'll know your new OS is installed successfully when the Desktop Manager's Update Complete screen appears and your device's radio turns back on.  Shortly after the process finishes up, you should receive a message in you inbox to let you know your device is registered with your carrier's network. If you don't receive such a message, resend your device's e-mail service books.  You can send service books in two ways, using either your BlackBerry itself or your carrier's BlackBerry Internet Service (BIS) page.  To send service books via BlackBerry, open your E-Mail Settings/Set-Up Internet E-mail icon, log in if prompted, and click Service Books option under the Settings heading. On the following page, send the books by hitting Service Books again.

Close out the Desktop Manager, disconnect your BlackBerry and you're good.

BB101
Done - OS Successfully Updated!!!

 

Notes

- If you use any BlackBerry Internet Service (BIS) accounts, you likely want to resend your e-mail service books even if you're device was automatically reregistered. This ensures that you're taking advantage of any related tweaks that may have been included in the software update.

- Immediately following your upgrade, you'll be prompted to log back into a number of applications but some you'll need to manually open to enter your account information.  If you have a media card installed, you'll also be asked whether or not you want to turn your BlackBerry's mass storage mode on, regardless of your previous settings. You'll also be asked if you want to run through the BlackBerry Setup Wizard.

- If you're on a BlackBerry Enterprise Server (BES) you should check in with an IT representative before attempting to upgrade your smartphone's handheld software, because some IT policies can block or partially block a new OS install.

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Comments
By: URUTUM | Date: Wed, 07/16/2008 - 12:08

Very nice tutorial...
now... is this for any blackberry? I have a curve 8300 and would love to download an official version of OS 4.5... Is this tutorial only applies to certain models?

tnx

By: Al Sacco | Date: Wed, 07/16/2008 - 12:51

Hey there URUTUM,

This tutorial is not restricted to specific BlackBerry models, so you can use it to help install a new OS on your Curve 8300.

Good luck!

AS

By: Patrickwc | Date: Wed, 07/16/2008 - 12:42

Class is now in session! Thanks to AS for posting this! I think this will eliminate a lot of confusion when ATT finally gets around to releasing the OS upgrade.

By: SevereDeceit | Date: Wed, 07/16/2008 - 12:44

This will help out so many people who have never done this. This is a frequent question asked here on the forum. thanks alot!

By: yazzie | Date: Wed, 07/16/2008 - 12:47

Great Tutorial! Does anyone know when 4.5 will be released for Verizon Curve 8330? Not the Beta Version , the Final version

Thanks

By: r1ckynutz | Date: Wed, 07/16/2008 - 13:16

awesome TUT!!! Thanks for posting this and clearing some doubts

By: LoSo (not verified) | Date: Wed, 07/16/2008 - 13:30

I've been asking how to do this forever.. thanks for the info. Im new to this BB world so this is still tricky for me.. i've tried this before, but deleting the vendor file is what gets me all the time.. i don't know how to find it. but now w/ this.. hopefully i will.

Thanks again!

By: KenJ24 (not verified) | Date: Wed, 07/16/2008 - 14:15

I am actually a new BES admin, and I was wondering what I would have to do after the new OS install to reconnect to my Blackberry server... Thanks!!

By: Al Sacco | Date: Wed, 07/16/2008 - 17:06

Hi Ken,

You should just have to perform another enterprise activation, but you'll need to know your password. If you don't, ask your BES admin to create one...wait, you are a BES admin, right? Create your own password and do an enterprise activation on the device, and you should be all set.

AS

By: KenJ24 (not verified) | Date: Wed, 07/16/2008 - 19:01

Thanks for the reply! I will tell my admin! D'OH!!

By: ScottRouse3 (not verified) | Date: Wed, 07/16/2008 - 15:09

Why doesn't RIM get it together for us Mac users? I'd love to get all the new stuff and update my addresses etc., but I can't. Maybe that's one of the reasons so many people are starting to get iPhones over BB's.

By: joker1138 | Date: Wed, 07/16/2008 - 15:36

Give us an official 4.5!

By: Anonymous (not verified) | Date: Wed, 07/16/2008 - 16:23

Please make sure you announce when T-mo comes out with their OS update. I can't wait!

By: Anonymous (not verified) | Date: Wed, 07/16/2008 - 16:23

Please make sure you announce when T-mo comes out with their OS update. I can't wait!

By: Anonymous (not verified) | Date: Wed, 07/16/2008 - 20:47

I will be getting the Blackberry Bold as my first smart phone. I'm a mac user and I will only be a casual blackberry user-- using GPS, internet connection, text msg and talk on the phone. I'm wondering what is this desktop manager thing and do I have to have this in order for the blackberry to work????

I went to AT&T and they told me it comes with the software that goes with Mac.
I'm completely new to this can someone give me some information pls???

Thanks!

crackberry.com has been an awesome website for me to learn about blackberries!

By: Anonymous (not verified) | Date: Thu, 07/17/2008 - 08:59

I'm not a MAC user but like you I am a casual bb user - I get my work email and all my other email on it, but I mostly use it for social reasons.

Yes you do want to install the desktop manager thing when you get your bb - other people probably use it to do lots of complicated things I don't know about, but I use it to back up my data. Like most people, I have a huge contacts/address book and don't want to lose that info. You can back up saved messages and stuff too.

By: Anonymous (not verified) | Date: Wed, 01/21/2009 - 16:34

If I install the desktop manager after using my BB for some time, will my data (contacts, pics, music) be erased? Thx

By: L_Bean | Date: Thu, 07/17/2008 - 03:39

I just got an 8310 for AT&T and this helped me update it very easily.

By: BBpixie | Date: Thu, 07/17/2008 - 07:10

I currently have unlocked T-mobile branded 8320 running on Rogers network. Do I install OS 4.5 from T-mobile or can I use the one from Rogers (including deleting the vendor file)? It's where I'm a bit confused on. I've done the OS 4.5 beta installation (but switched back to 4.2 due to lags and a couple of minor problems) so I know how to do it for the official version of the OS.

By: dliffers | Date: Thu, 07/17/2008 - 07:57

This was a great tutorial......will you ever have a tutorial for a BES upgrade?

By: Al Sacco | Date: Thu, 07/17/2008 - 08:39

Hey dliffers,

I'm not sure about a BES upgrade tutorial. Upgrading BES is more complicated than upgrading a handheld OS and the process can be dependent on an organization's specific infrastructure. I'll have to check with CrackBerry Kevin on that one...

AS

By: shownuff | Date: Fri, 07/18/2008 - 01:34

how also have a beta but want this official one.. how do i delete the vendor file?? please help this is all i need.. my email address is dee666@tmo.blackberry.net

By: techX | Date: Thu, 07/17/2008 - 10:21

Love Crackberry! You guys are the best with the 101's. Being a Verizon customer...I am waiting for the OS. But regarding desktop manager: I have a macbook pro and installed VM Fusion and run windows xp on that. Since it is only a virtual environment it doesn't effect your mac functions. So I installed the latest desktop manager and have been using it without any problems. (I prefer VM fusion to parallels) So unlike bootcamp I could be using my mac and when I want to install a new program on my bb I just open up vm fusion go to desktop manager and plug in my bb. no prob!
Now..regarding contacts - I finally got a great method for getting them into your bb. Yes it costs...but it's the price of RIM not being responsive to the mac world. and I was just thrilled to get them on my new curve. I am an Entourage user - so I use Entourage Contact CSV Importer ($15) to export my contacts to a csv file. Then I import these into gmail. Then I user GooSync to sync gmail contacts to my bb. Goosync is $40 - but as a frustrated mac bb user - I have now found it is worth it. GooSync does have a way to import contacts without gmail - but I haven't got that working yet.
Forgive the length and not putting on the forum - but you asked. So I hope this helps.

By: Anonymous (not verified) | Date: Thu, 07/17/2008 - 20:45

I downloaded the lastest blackberry desktop manager, now when i try to open application loader in comes up with a error box saying something like cant open application loader because you are using a dail up connection. does anyone have any ideas.

By: nrkelly | Date: Thu, 07/17/2008 - 22:51

You have no clue how much it helped me (and all the responses to it also). THANK YOU THANK YOU THANK YOU!!!

By: nrkelly | Date: Thu, 07/17/2008 - 22:53

double post, sorry.

By: shownuff | Date: Fri, 07/18/2008 - 01:29

it says to me There is an XML error on line 2.. please someone help me get rid of this so i can finally install this to my phone. please i have Vista so its confusing...my email adddress is dee666@tmo.blackberry.net please someone be so kind...

By: Al Sacco | Date: Fri, 07/18/2008 - 08:13

Hi shownuff,

First of all, take a deeeep breath. Everything's going to be just fine. ;)

I described the process of removing the XML file in the tutorial, but I'm using a Windows XP machine. Perhaps the process is different if you're running Vista? For the record, here's how to remove the vendor XML file on an XP machine:

1) Open your PC's Program Files, which are usually found the C drive.

2) Open your Common Files (within Program Files)

3) Open the Research In Motion file (within Common Files)

4) Open AppLoader (within Research In Motion)

5) Scroll through the AppLoader folder until you find a file called "Vendor," that's in XML format. The file will likely look like a document with a picture of the earth on it and the text next to the image will look like this:

Vendor
XML document
14 KB

Highlight the file and delete it.

Hope that helps...

AS

By: xz06deuce | Date: Sat, 07/19/2008 - 20:08

Hey guys,

I downloaded a version of the 4.5 OS and I installed it on my computer, but the desktop manager doesn't ever recognize it as an update. I'm using Desktop Manager v4.5.

Any Suggestions??

owt...

By: Tim529 (not verified) | Date: Sun, 07/20/2008 - 09:44

Usually that means you didn't delete the vendor.xml file. Read through the tutorial again and make sure to do that part and it should recognize the update.

By: xz06deuce | Date: Sun, 07/20/2008 - 23:34

Thanks, that worked. Now it says that that I have an "error 1012" when I try to provision it. Looks like I may have to go back to 4.2.2 if you don't have anymore suggestions.

owt...

By: readyami | Date: Sun, 07/20/2008 - 17:47

My 8310 has 4.2.2.170 currently, and AT&T's only update shown is to 4.2.2.312. Is this worth doing, or do I need to download software directly from RIM?
My desktop manager is 4.3. Should I go to 4.5 or leave alone for now?

By: Anonymous (not verified) | Date: Sun, 07/20/2008 - 18:38

I have T-mobile, and I just called them about the 4.5, and they said that they don't have it available because R&D said it wasn't working good with the t-mo system. Maybe that's why AT&T don't have it available, but I would suggest you call and ask them about it. Because if you download it, and it messes up your phone, it's going to void your warrenty.

By: readyami | Date: Mon, 07/21/2008 - 07:50

Thanks, I will check it out

By: Al Sacco | Date: Mon, 07/21/2008 - 09:07

BlackBerry handheld OS 4.5 is not officially available yet from any major U.S. carriers--at least that I know of. That's why you can't find it on AT&T's site. I would, however, recommend upgrading to v4.2.2.312.

You could also do some digging to find v4.5 for the 8310, but you should beware that if you decide to install a beta OS, you're risking your warranty and could potentially damage your device.

As far as the Desktop Manager software goes, I'd upgrade to v4.5 before installing a new OS, but that's just me--I like to use the latest software. You should be alright using 4.3 if you'd rather not upgrade.

AS

By: Stuart Schwartz | Date: Fri, 07/25/2008 - 17:59

Perfect instructions, my new OS is loading as we speak. Thanks so much!!

By: Anonymous (not verified) | Date: Fri, 07/25/2008 - 21:35

Will reinstallation unlock my BB to any other network?
My BB is currently locked with SMART Telecomunnications..
I would like to use it to other network, is this possible?
Thanks in advance for the advise guys...

By: evilive138 | Date: Tue, 07/29/2008 - 07:34

Great tutorial.
Thanks for the info

By: Anonymous (not verified) | Date: Wed, 07/30/2008 - 10:45

If you blackberry itunes media sync is changes the look of the research in motion folder
I now have a blackberry folder and media sync folder.
I cannot seem to locate the vendor.xml file anywhere now

I know where is used to be because i already have the beta 4.5 installed but now want the offical
any help?

By: Anonymous (not verified) | Date: Thu, 07/31/2008 - 21:09

thanks this was very helpfully and thanks for the screen shots BB Noob:~)

8320
Tmobile
os 4.5.0.52

By: mochadevil83 | Date: Mon, 08/04/2008 - 22:41

Does this work with vista? I downloaded every thing per the instructions and(yes I did delete the vendor xml ) but when I plug my BB in it starts to start check for updates and nothing happens. I tried to go to device properties and it says I have a error communicating. And when I go to application loader it does even show th 4.3 that I'm running on my BB. Can any one help.

By: nuangel1@hotmail.com | Date: Fri, 08/08/2008 - 01:37

thanks to this 101 i just did my first successful os upgrade on my att 8310 .thakyou.

By: Zzykid | Date: Sat, 08/09/2008 - 12:46

I cant for the life of me get the new OS to show up on the App Loader. Ive done everything, deleting the vendor document and all. Not working, can someone help me please.

By: toefferball | Date: Sat, 08/09/2008 - 21:40

you guys are awesome, I would have never been able to do this with out your help you freakin rock

By: REITdude | Date: Tue, 08/12/2008 - 08:35

For my frosty beverage I chose a Starbucks venti unsweetened iced coffee :)

By: ohgee | Date: Tue, 08/12/2008 - 15:26

how can i download the new os if im using 8310?

By: ivy_punx99 | Date: Tue, 08/12/2008 - 18:02

I think I read this lecture over and over again, I guess I am not understanding or just want to be comfortable before I do this.
Okay so I checked US cellular's website and the latest OS software is V4.3.0.170, Which I am currently running V4.3.0.97, Is that the same thing? Confused there. And I see other people talking about higher upgrade like the 4.5? does that mean US Cellular is not offering this upgrade at the moment?
And If I currently have the lastest do I need to still save it on PC?

And does is matter what OS software im using, is it okay to upgrade to the lastest 4.5 desktop manager software?
Sorry for the long post

By: ivy_punx99 | Date: Tue, 08/12/2008 - 19:02

Just to clear up one more thing. When talking about the OS 4.5 and the 4.5 desktop manager software are 2 different programs right? I know it sounds like a stupid question but yea I'm confused. Wish I had like a protocol training class available for more hands on

By: K-Bunny (not verified) | Date: Thu, 08/14/2008 - 11:14

sooooo i know i am exposing myself as a legit newbie here, it's just that i love my b-baby so much i have trepidation about messing with it too much. all the "you're gonna brick it!" warnings are making me paranoid. so here's my q....
i have a curve 8310 from AT&T. they do not have an official version of the v4.5 OS available. there IS an official version on the RIM website. i downloaded it without issue and even deleted the vendor file (way easy, thanks for the tutorial). sooo...i'm cool to update my Curve right? the desktop manager is all i need to download, right? the desktop manager on RIM website is all i need, right? do i need something else specific to my smartphone model (curve 8310?) can i update now or have i missed something? it won't be a lovely little burgundy doorstop, right?? RIGHT???
also, where can i find info on using the desktop manager? i wanted to have my calendar and contacts on my desktop but i'm new to b-berry and have never used it before.
i know i listed myself as a Crack Addict, which implies a certain level of skill and experience, but i intended it as an indicator of my unending obsession with this device. i am so cracked out, i just can't put down the pipe. the crackberry pipe. stay in school, kids.
thanks in advance for the help.
XOXOXOXO

By: KenJPete (not verified) | Date: Mon, 08/18/2008 - 10:02

K-Bunny...were you able to successfully upgrade to OS4.5 on your AT&T 8310? I have the same device and would like to upgrade but like you, I have some concern about messing it up. Where on the RIM site did you download OS 4.5?

thanks,
Ken

 
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