This is going to sound kind of foolish but here goes anyway. I've been using BlackBerry 10 since mid January 2013 and it wasn't until just the other day that I opened the settings in the actual phone app. I've no idea why - maybe it's just the fact that I don't make many phone calls, but if like me you're a BlackBerry 10 phone settings virgin you'll be pleased to hear that there are a ton of options and tweaks you can make. These options may well vary depending on which version of BlackBerry 10 you are running and I expect we'll see some changes in the future too.
As you can see in the above image all the categories are simply laid out and it's just a case of scrolling up and down the list and choosing the one you want. First for me to alter was the 'Call Audio' option. Here you can give either the bass or treble a boost which although not an amazing feature - still a nice option to have.
For hardware keyboard users you'll be pleased to see that you can assign your most used contacts to your keyboard. I can't believe I hadn't thought of doing this before as I use the Q10 as my daily driver, but I'm rocking speed dial now. To get a contact added you just chose the letter (or number) key and then select the contact. It couldn't be easier.
For those of you that like to use an official holster/pouch you'll have the option for phone calls to be automatically answered when removing from the holster. The same goes for ending the call by replacing the BlackBerry back in its pouch. The two options have their own on/off toggles so if you prefer just to have one active you can do so.
Call forwarding is not a feature that I use, but I have in the past and with BlackBerry 10 you have four options. These are:
Just slide the toggle on for the one you wish to use and add the number. Perfect for those of you that don't get great mobile signal at home as you can easily route phone calls to your landline. Bear in mind that some carriers will charge you for this privilege though, so it's worth checking with them.
Priority Calling is a neat little feature which once again can be switched on with a swipe of the toggle. If for some reason you can't take the phone call you can set your BlackBerry to automatically send a text message to the caller. As you can see below there is a default message in place but you can alter this to whatever you want. In the business world this could well be a deal breaker as customer satisfaction is everything. This option would at least give caller a sense of priority - hence the feature name!
I've only showed you half the features within the BlackBerry 10 phone options, but there are a whole load more, such as TTY (teletypewriter) mode, Hearing Aid Mode, Call Summary, Show My Number, Call Blocking, Call Waiting (which I didn't even have turned on), Bluetooth Headset Auto Answer and Voicemail - where you can set up a password.
So, it looks like with BlackBerry 10 there are a bunch of useful options you can utilize within the phone. I'm sure current BlackBerry 10 users haven't been as naive as me, but for new users this short guide will hopefully give you the best experience from your BlackBerry 10 smartphone when it comes to actually using it as a phone.