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BIS outage across multiple North American Carriers

by Obi on 29 Jan 2011 10:14 AM
89
 

BIS Outage

*Update 2* - 11:35am EST Many reports of BIS being back up rolling in across all the carriers in question. Issue seems to be resolved. Give it a little time to hit all users across the many regions in question.

*Update* - 11:20am EST - It looks like users (including myself) are now able to send emails, but still not receive. Hopefully full email capabilities will be back up soon.

It's been quite a while since we had an outage across multiple carriers and regions in North America, but it looks like BIS email is down for most carriers across the US and parts of Canada. No one is receiving email, but it appears that browser, BlackBerry Messenger, voice and SMS are still working however. It looks like the outage started in the wee hours of the morning today, but there is no word on when they'll be up and running. Keep it here and we'll report anything as it pops up. Jump into the forums for more discussion.

Discuss in the Service Outage forum

Filed Under: News & Rumors; Tags: BIS, BlackBerry outage, data outages
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89 Comments

Posted by rethcork Saturday, Jan 29, 2011 477 days ago

I'm out here with Rogers, and my BBM is very spotty not reliable at all!

 
 
Posted by makuwel Saturday, Jan 29, 2011 477 days ago

i am getting emails on my att.blackberry.net but not gmail or aol...any idea why that would be?

 
 
Posted by bilmaga Saturday, Jan 29, 2011 477 days ago

Rogers in calgary must be down. But I have all other data.

 
 
Posted by freddymartinez9 Saturday, Jan 29, 2011 477 days ago

Looks like Verizon has addressed it on Twitter. Hope to be back up in 2 hours

http://twitter.com/VerizonWireless/statuses/31371416192421888

 
 
Posted by ggap10 Saturday, Jan 29, 2011 477 days ago

no email on tmobile in US. When I woke up I only had one email on BB which came as 12:35 am. The next email in my inbox was at 2:55 am and that did not came thru.

 
 
Posted by hybrid1976 Saturday, Jan 29, 2011 477 days ago

I had no services thru Tmo: no bbm, browser, email, calling, or text. Mine started about 330am CST. It came back up about 8am.

 
 
Posted by blueyestm Saturday, Jan 29, 2011 477 days ago

AT&T down too but my BBM is working

 
 
Posted by MikeMcDaniel Saturday, Jan 29, 2011 477 days ago

With sprint BBM is working but Email is out..

Rim get it right.

 
 
Posted by Propa Saturday, Jan 29, 2011 477 days ago

all is well here in Georgia...email, voice, bbm, etc all working fine on AT&T

 
 
Posted by gland Saturday, Jan 29, 2011 477 days ago

Sacramento Verizon BB services still down!

 
 
Posted by BB_Lover_19 Saturday, Jan 29, 2011 477 days ago

I'm on ATT, got everything else (browser, SMS, BBM) except email.

 
 
Posted by sk8er_tor Saturday, Jan 29, 2011 477 days ago

BIS Web Site: Service temporarily unavailable due to maintenance. Please try again later.

 
 
Posted by chrismage Saturday, Jan 29, 2011 477 days ago

Oooh so that's why I didn't have any emails when I woke up this morning.

 
 
Posted by stackberry369 Saturday, Jan 29, 2011 477 days ago

I am getting my mail on sprint.

 
 
Posted by James Richardson Saturday, Jan 29, 2011 477 days ago

No issues in the UK. Emails are working just fine.

 
 
Posted by iSin Saturday, Jan 29, 2011 477 days ago

Latin America is suffering from the same, BBM, explorer etc works well, emails not comming.

 
 
Posted by gordtm Saturday, Jan 29, 2011 477 days ago

Telus in Montreal is down. BBM, text and browser work, but no email.

 
 
Posted by vx1 Saturday, Jan 29, 2011 477 days ago

Rogers BIS Down Confirmed

 
 
Posted by Cap_172R Saturday, Jan 29, 2011 477 days ago

Rogers in Thunder Bay is all good so far...

 
 
Posted by Ballroom Dru Saturday, Jan 29, 2011 477 days ago

I have Sprint and live in Brooklyn, NY. No email since 12:17AM this morning.

 
 
Posted by Culex316 Saturday, Jan 29, 2011 477 days ago

To the writer of this blog post: Voice and SMS have nothing to do with BIS, those are carrier-related

As for me, I am on Sprint here in Miami, FL and I cannot receive/send any e-mails (tested it out just now, didn't work) but web browsing over BIS + BBM works fine, so no big deal, I can live without e-mailing.

 
 
Posted by Obi Saturday, Jan 29, 2011 477 days ago

It's a standard statement to help ease the pain of no email :p

 
 
Posted by elin28 Saturday, Jan 29, 2011 477 days ago

Rogers BIS is working perfectly in Markham. I just message my coworkers 5 mins ago

 
 
Posted by coreyk86 Saturday, Jan 29, 2011 477 days ago

Hey another Markham resident! Yeah I was just gonna say I didn't notice any shortfalls on the bbm n browser side but I blocked all emails that come in.

 
 
Posted by MacAlert Saturday, Jan 29, 2011 477 days ago

AT&T here, no emails since 12am.

 
 
Posted by Turbo666 Saturday, Jan 29, 2011 477 days ago

Rogers in Vancouver no problem... BBM/email all good.

 
 
Posted by chrismage Saturday, Jan 29, 2011 477 days ago

Just got one email

 
 
Posted by towerguysc Saturday, Jan 29, 2011 477 days ago

Upstate South Carolina --- Sprint/BB 8530 Curve... Everything working that I know of but NO e-mail since around midnight last night... Just now got 1 email through my blackberry sprint address.... so may be in the process of coming back up

 
 
Posted by Jean-luc_Picard Saturday, Jan 29, 2011 477 days ago

TELUS, southern Ontario, out all day but I just got an email a few minutes ago!!!

 
 
Posted by MikeMcDaniel Saturday, Jan 29, 2011 477 days ago

Just got an email through Sprint in Tallahassee, FL Seems like its back up.

 
 
Posted by the brother Saturday, Jan 29, 2011 477 days ago

Bell's BIS is DOWN in the GTA. Since 10am (or earlier).

 
 
Posted by brentjwi Saturday, Jan 29, 2011 477 days ago

Verizon in Sacramento emails are now starting to trickle in as of 8am pst

 
 
Posted by JasonM. Saturday, Jan 29, 2011 477 days ago

Forgive my ignorance but why is it there are any outages at all, let alone outages across multiple carriers? If this is another failed software update, why is it a destructive update? Aren't there a bunch of clustered messaging servers which can cache undelivered messages and route them through an alternate messaging server? I don't pretend to be a RIM engineer, but I do host many services which I have contingency plans for throughout upgrades such that there are no service interruptions. RIM cannot afford outages at this time in their reaffirmation that they're the best.

 
 
Posted by JasonM. Saturday, Jan 29, 2011 477 days ago

LOL, my FB notifications work now! I'm still not getting email however. Much like the BBOS, at the NOC when they fix one thing they break another.

 
 
Posted by WillieLee Saturday, Jan 29, 2011 477 days ago

Every service and every carrier experiences outages. Don't try to make it seem like this is something out of the norm.

 
 
Posted by miamimanu86 Saturday, Jan 29, 2011 477 days ago

I just noticed emails in my Gmail, Hotmail, Comcast and Work inboxes, and not delivered to my blackberry. Rest of the services are working just fine. BlackBerry Bold 9650 on Sprint in Miami, FL

 
 
Posted by miamimanu86 Saturday, Jan 29, 2011 477 days ago

cant access BB email setting from phone.

 
 
Posted by MisterNasty Saturday, Jan 29, 2011 477 days ago

I can now send email. I'm in Minnesota with T-Mobile.

 
 
Posted by obaquerizo Saturday, Jan 29, 2011 477 days ago

I start not receive email since yesterday at 9pm, today have some issues sending emails to, hopefully will start everything soon

 
 
Posted by akers_ Saturday, Jan 29, 2011 477 days ago

LA, AT&T, 9700 w/ OS6. No email reception, no push. Ironically, I got a new service book loaded with AT&T crap this morning.

 
 
Posted by MisterNasty Saturday, Jan 29, 2011 477 days ago

Emails are starting to come in.

 
 
Posted by BB_Lover_19 Saturday, Jan 29, 2011 477 days ago

On ATT, BB Torch, NJ...Got one email so far. Tried to send myself an email to confirm everything was good to go, and got a failed to send error message from email client (not blackberry).

 
 
Posted by BB_Lover_19 Saturday, Jan 29, 2011 477 days ago

Still not 100%

 
 
Posted by jmwalter Saturday, Jan 29, 2011 477 days ago

Ohio/Verizon--BB 8350 Curve--I last received email on the BB service at 2:12 am, while my device was in overnight shutdown. I can send, but not receive. My Popman says I have 55 msg waiting to be accepted by my device. Of course, this all happens after I spent yesterday morning doing an update on my BB, so I suspected first, that it was MY problem, and have spent this morning trying to figure it out before I had to go into work Monday, and not get my msgs--like others, I depend on this service for my work orders.

I went into my Verizon account online around 10:30am--no indication there was any outage, so back to the laptop to explore solutions, again. So glad I found this on Crackberry, oh, but here I am, eh? Time to pull off this and let *them* handle it, eh? Good luck out there somewhere in The BIS Cloud.

 
 
Posted by bigtime2 Saturday, Jan 29, 2011 477 days ago

I'm on T-Mobile and I'm still not getting emails.

 
 
Posted by vecharo Saturday, Jan 29, 2011 477 days ago

Location: Pennsylvania. Emails started around 1135am

 
 
Posted by jmwalter Saturday, Jan 29, 2011 477 days ago

Yaaaaay--email downloading as of 11:45am--Ohio/Verizon/BB

 
 
Posted by DonB52 Saturday, Jan 29, 2011 477 days ago

I just checked and my Verizon Curve 3G is indicating no 3G service right now.

 
 
Posted by SC457 Saturday, Jan 29, 2011 477 days ago

I'm getting emails again in Orange County, Ca. on a Bold 9700 and Bold 9000 on the AT&T network.

 
 
Posted by jperinger Saturday, Jan 29, 2011 477 days ago

My TMO was out for a few hrs, but chirping now... gmail app worked all the while!

 
 
Posted by RoxyGr52884 Saturday, Jan 29, 2011 477 days ago

Just starting getting emails, slowly, but surely. NJ/Verizon/BB Tour

 
 
Posted by kreyolman Saturday, Jan 29, 2011 477 days ago

starting to get email on telus, Montreal, Canada

 
 
Posted by ecomentrepreneur Saturday, Jan 29, 2011 477 days ago

11:07AM CT, Chicago, BIS emails now arriving.

 
 
Posted by sk8er_tor Saturday, Jan 29, 2011 477 days ago

Looks like it's back up on Rogers in Toronto.

 
 
Posted by phantommadman Saturday, Jan 29, 2011 477 days ago

Bis is up here on att in southwest Michigan.

 
 
Posted by Parthery Saturday, Jan 29, 2011 477 days ago

AT&T in Atlanta. 9800 Torch. Just got a bunch of email from last night and this morning...

 
 
Posted by chrismage Saturday, Jan 29, 2011 477 days ago

Staring to get email back Rogers toronto ontario

 
 
Posted by blackcaneaddict Saturday, Jan 29, 2011 477 days ago

I notice this earlier this week when I tried to send myself and e-mail(password recovery) and didnt instantly receive an e-mail. After waiting a few mins I had to go online to get it. It was their in my inbox. A couple of hours later that message finally made it to my BB.
Today I'm getting most of my emails as soon as their sent to me, but not all.

 
 
Posted by nikkisharif Saturday, Jan 29, 2011 477 days ago

I'm on Verizon in Ohio & I haven't had any issues receiving or sending.

 
 
Posted by geekieguy Saturday, Jan 29, 2011 477 days ago

Am on t-moble in the UK and i have lose of all blackberry services, but this has been going on for the last week plus, its driving me mad. The the blackberry logo keeps disappearing.

 
 
Posted by skytrek Saturday, Jan 29, 2011 477 days ago

Back up AT&T in Northern California.

 
 
Posted by RoboticGolem Saturday, Jan 29, 2011 477 days ago

Altho I seem to have slept through this, my phone appears to have been fine all night/morning. Including emails, msgs, and phonecalls the whole time. Strange.

 
 
Posted by CrackedAngel Saturday, Jan 29, 2011 477 days ago

Obi? What's going on with AT&T and RIM? I have a BlackBerry Torch 9800, and I had to get an EVO 4G to get phone and email to work. Now, all are working with NO problems in the month that I've had the EVO. What's going on? I have so many health problems, and I need a reliable phone. The Torch and AT&T went out for me a total of 4 and 1/2 months in 2010, with AT&T apologizing all over the place and giving me phone credits. I still have the Torch, but am forced to use the EVO more now due to constant interruptions with service by both AT&T and RIM, especially. What is causing AT&T and RIM to screw up constantly? AT&T and Cingular had always given me the best service in the past, so I stuck with them for years, but now all that is changing. C'mon AT&T and RIM, get your acts together as I do like your products!

 
 
Posted by Obi Saturday, Jan 29, 2011 477 days ago

I blame all the millions of iPhone users on AT&T, ruining their network with their data guzzling devices. Expect the same out of VZW once their iPhone launches 

 
 
Posted by N8ter Wednesday, Feb 09, 2011 466 days ago

Ia RIM problem, not an AT&T problem. You are seriously clueless if you think that is the problem, when even Feature and Symbian phones were able to get Emails and IM without any inconsistency during the time.

I'm shocked that people are willing to put up with this. RIM's servers are NOT reliable. They need to get it together, or get rid of that crap and implement native ActiveSync, POP, and IMAP support into their OS.

I just cannot justify even recommending a blackberry to anyone with stuff like this going on, and it's been happening rather frequently lately, as well...

 
 
Posted by ja2bk Saturday, Jan 29, 2011 477 days ago

Is getting your e-mail THAT serious for some of you? It's the weekend. Can still log into a computer if you're near one. Data still working means you can log in via the browser. Painful to some, but still would work. Hell, if you have Gmail, there is an app for that. Lets put this in perspective please.

I would be more bothered if data were out completely, but with data still working, I can go get my e-mail.

 
 
Posted by the brother Saturday, Jan 29, 2011 477 days ago

oh toss off...of course it's important why the fakkk do u think we're here? why the eff r u here trolling if you're not bothered?

 
 
Posted by ja2bk Sunday, Jan 30, 2011 476 days ago

Go do a search in the forums and see if I'm a troll. Funny how name-calling makes some people feel better.

 
 
Posted by CrackedAngel Saturday, Jan 29, 2011 477 days ago

ja2bk it's not the point is it. I know we can all use our COMPUTERS to get email, etc. and that is still my primary source. However, what is important is that both AT&T, Verizon, T-Mobile, and Sprint all forget how much we pay for BILLS and that for that amount of money, we want all the features to work THE WAY they should. To me, that is what is important.

 
 
Posted by ja2bk Sunday, Jan 30, 2011 476 days ago

Well if five nines reliability is what you expect from your mobile device (especially parts of it not controlled by your carrier), then my friend you may never have a device that pleases you. I don't see 1 out of all the data features not working for a few hours, due to a problem, something to really get too upset over. Maybe it's because I work in a technical environment and have had the pleasure of trying to bring something back up when things go wrong (and folks asking you distracting questions while you are trying to fix it or you are working with the person(s) trying to fix it).

Now, if it went on for an entire day, or multiple days, then I could say they failed. Since I've been there (could be there tomorrow or have to be on the phone with someone from home today), I am a little more understanding.

 
 
Posted by CrackedAngel Saturday, Jan 29, 2011 477 days ago

brother: it's not the fact that you are paying a bill (or your parents are) for features that don't work? C'mon, to me that's the main point. My computer will always get my email.

 
 
Posted by shlammed Saturday, Jan 29, 2011 477 days ago

BlackBerry blog says system maintenance.

 
 
Posted by shlammed Saturday, Jan 29, 2011 477 days ago

sorry, not the blog. BlackBerry on Facebook is what i meant.

 
 
Posted by Oilersboy Saturday, Jan 29, 2011 477 days ago

don't worry, be happy and remember no carriers is immune from BIS outage.

 
 
Posted by johnmarki Saturday, Jan 29, 2011 477 days ago

Im on Sprint in Northeast Ohio, and I encountered no problems or even delay in services. Weird.

 
 
Posted by Oilersboy Saturday, Jan 29, 2011 477 days ago

BIS went down in Edmonton , Alberta in wee hours so now it is up and running good for my bold 9700 from Bell

 
 
Posted by mundakal Saturday, Jan 29, 2011 477 days ago

Looks like the 'kill' switch test worked perfect!!!

 
 
Posted by k1ward Saturday, Jan 29, 2011 477 days ago

Verizon is still not working well in the SF Bay Area.

 
 
Posted by alcman Saturday, Jan 29, 2011 477 days ago

Verizon still not woirking for me in NJ

 
 
Posted by louieluis Sunday, Jan 30, 2011 477 days ago

Verizon still patchy in central California. Mostly cell only with no data, but this has been on and off since the last time I posted in the outage forum a few days ago. Yesterday has been the worst as there was no service at all (antenna read sos in red letters service status said mobile network provider ATT??)for the majority of the evening.

 
 
Posted by louieluis Sunday, Jan 30, 2011 477 days ago

Verizon still patchy in central California. Mostly cell only with no data, but this has been on and off since the last time I posted in the outage forum a few days ago. Yesterday has been the worst as there was no service at all (antenna read sos in red letters service status said mobile network provider ATT??)for the majority of the evening.

 
 
Posted by DGillcreseJr Sunday, Jan 30, 2011 477 days ago

Was out the better part of the morning but that wasn't a bad thing considering it was a really warm and sunny day. Sometimes you just got to put the phone down and do something else enjoyable.

 
 
Posted by DrLouie Sunday, Jan 30, 2011 476 days ago

Still not working for email on AT&T for me in Kentucky. BBm has seemed spotty this weekend as well, it eventually goes through however slowly.

 
 
Posted by philchang Sunday, Jan 30, 2011 476 days ago

Hmmm.. Is there a reason to us BIS when Gmail is available? Granted BIS is faster, but gmail is more reliable.

 
 
Posted by STR8WESTCOAST Sunday, Jan 30, 2011 476 days ago

This is a reason I'm dumping this piece of shit. Not a reliable phone

 
 
Posted by Sprtony Sunday, Jan 30, 2011 476 days ago

Still not getting my e-mail on my Torch in L.A. (Att). This thing need to be up asap.

 
 
Posted by JNM Monday, Jan 31, 2011 476 days ago

Is there Ever any comment about what caused the outage? This is the very reason I left BlackBerry over a year ago...

 
 
Posted by louieluis Monday, Jan 31, 2011 476 days ago

Well, as for where I'm at I don't think it's just a BlackBerry thing. My sisters Android and my moms cell phone, which are also using Verizon, were having problems as well. Both of their phones are back to normal now where mine is improved, but still noticeably not where it usually is.

 
 
Posted by Anos72 Monday, Jan 31, 2011 475 days ago

Same Thing in Honduras, Central America. No data at all... it was out for about two hours, (9-11 am) it was a sunday so i didnt really miss it, i was actually trying to avoid some ppl but didnt wanna turn off my phone so i wasnt really upset :p