BIS 3.0 Live in North America ... Now What?

By Adam Zeis on 29 Mar 2010 10:50 am EDT
-
loading...
-
loading...
-
loading...
BIS 3.0

The BIS 3.0 upgrade was successful over the weekend, although at first glance you wouldn't know it. The update is complete, but it sadly didn't bring along all the features we were expecting (Gmail two-way sync for one). North American users noted a gap in emails early Sunday morning, and as everyone was waking up they were surely trying to figure out if the upgrade had indeed gone through. Some features did show up however like the ability to add and delete labels via the Gmail Plugin, as well as OpenDocument support, but two-way sync for Gmail is still just a myth for now (but its said to be rolling out throughout the spring). Hit the jump for the full details of the upgrade, and be sure to drop a comment and let us know your thoughts.

  • Coming soon: Enhancements to Google Mail integrations
    • Google Mail Account to BlackBerry smartphone synchronization of read, unread and sent email message status for new Google Mail integrations
    Note: this feature will be added throughout the Spring 2010 by region
  • Enhancements to the Google Mail Plug-in
    • Create and delete labels using the BlackBerry smartphone
    • Note: The Google Mail Plug-in requires BlackBerry® Device Software 4.5 or later and a Google Mail integration, using Internet Message Access Protocol (IMAP), within BlackBerry Internet Service.
  • Additional language support for Basque, Catalan, Galician, Romanian
  • Increased attachment compatibility
    • OpenDocument presentations (.odp)
    • OpenDocument spreadsheets (.ods)
    • OpenDocument text (.odt)
    • OpenDocument text templates (.ott)
    • Windows Media® Audio (.wma)
  • Improved email setup flow for HTML access
    • Allows BlackBerry smartphone users to reclaim their email address if their BlackBerry Internet Service account is ever deleted.
  • xHTML Support for non-Thick Clients
    • BlackBerry Internet Service 3.0 is designed to support xHTML for non Thick Client users and provide BlackBerry smartphone users with a richer user experience, allowing for the use of buttons, additional fonts and colour controls when users access and toggle their user settings.
  • Device switch revalidation
    • BlackBerry smartphone users are required to revalidate all email accounts upon PIN changes. This includes username/password users who log in to their account through HTML, Thick Client, or xHTML (previously WAP). It also includes PIN changes that are completed through BlackBerry Internet Service Administration.
  • Hosted email address passwords
    • Hosted email address passwords, secret questions, and secret answers are now extended to ‘username/password' BlackBerry smartphone users
  • Carrier Friendly Names
    • BlackBerry smartphone users will be instructed to contact their specific carrier and will be provided with carrier contact information in HTML and WAP error messages
68 comments

superpico

I am disappointed with the omission of the two-way sync. We are 3 months away from summer, hopefully there won't be any more postponing!

DaveHugh

I have two gmail accounts on my Blackberry. I cannot delete two messages on one of the accounts on the Blackberry. They are deleted on my gmail account. I have done a battery pull to no avail. Is this due to the upgrade glitch?

HavPlenty

What exactly does it mean to create and delete labels using the BlackBerry smartphone?? What labels...like email letterheads and so forth?

netposer#CB

Gmail labels. If you use Gmail then you label messages instead of copying them to folders. It's a different way to organize your email.

kgr

Don't delete your old bb.net address - you might not get it back. I was re-adding my BIS accts to take advantage of the new features (say no to delivery receipts!!) And I deleted my 3 character bb.net address, and to my surprise I couldn't get it back because now they make you have a minimum of 4 characters :(

slinky317

My Gmail plugin for some reason doesn't even work on my Tour running Sprint's official OS, so this BIS 3.0 update was worth pretty much nothing to me. They need to release the Gmail two-way sync soon if they want this to look successful and not a dud.

jacobgu#CB

I had same problem last Friday (before BIOS 3.0 update) on my Tour running Verizon's official OS, and I realize that 1.0.0.59 plugin version was available.

jacobgu#CB

It DOES NOT work.

After OS 5 update my Gmail account plug-in does not work.

jorGeorge

For 99% of users, everything included in this update is worthless without the two-way Gmail sync.

robj75

If you didn't already now about it, there is the "Gmail For Mobile" app.

http://m.google.com/mail

There are a few draw backs (but they can be overcome--read on):

1. Cannot attach files
2. Cannot copy-and-paste

But there are many pros:

Full access to all of your Gmail--and all labels--and all contacts, etc. You can even call your contacts from your Gmail Mobile App as they are links.

I have been using it in conjunction with a standard bb.net email address since the Gmail App came out. Now I also use my Gmail account through the BIS on my device.

My set up:

1. Install Gmail For Mobile app:
http://m.google.com/mail?dc=gorganic

2. Create an @CARRIER.blackberry.net address for your device.
- once created, Edit it and add your Gmail address in the Reply-To field--this is in case your accidentally send someone mail from your bb.net address.

3. Add your Gmail address to your device via your BIS.
- Once added, in your BIS, go to Filters, make sure there are "No filters configured", and then under "Where no filters apply", set it to "Do not forward messages to device". This will stop all Gmail from being delivered to your device via they BIS.

4. Go to Options -> Advanced -> Default Services and make your Gmail address the default

Now all your email comes in via your Gmail Mobile App. You can configure the tones/alerts in your audio profiles under "Other"--juse make sure the Gmail App is open first. I went to configure my alerts after a reboot and Gmail was not listed under the "Other" alerts/tones until after I started the Gmail App.

How to use this set up:

1. Send emails through either the Gmail box on your BlackBerry or through the Gmail App. If you need to attach a file, you'll need to send it thought the Gmail inbox on your device.

2. Someone sent you an email with an attachment or text you want to copy-and-paste? Easy. Forward it to your bb.net address and it now be on your device.

3. Emailed someone by accident to via your bb.net address? If you want a copy of it in your Gmail sent items, forward it to your gmail address so you have a remote copy. If they hit "Reply", you already configured your "Reply-To" address for your bb.net address so it will go to your Gmail address.

And to keep all the contacts in your Gmail the same as on your phone, use Gmail Sync:
http://www.google.com/mobile/sync/

Hope this helps someone!

robj75

If any of you didn't already now about it, there is the "Gmail For Mobile" app.

http://m.google.com/mail

There are a few draw backs (but they can be overcome--read on):

1. Cannot attach files
2. Cannot copy-and-paste

But there are many pros:

Full access to all of your Gmail--and all labels--and all contacts, etc. You can even call your contacts from your Gmail Mobile App as they are links.

I have been using it in conjunction with a standard bb.net email address since the Gmail App came out. Now I also use my Gmail account through the BIS on my device.

My set up:

1. Install Gmail For Mobile app:
http://m.google.com/mail?dc=gorganic

2. Create an @CARRIER.blackberry.net address for your device.
- once created, Edit it and add your Gmail address in the Reply-To field--this is in case your accidentally send someone mail from your bb.net address.

3. Add your Gmail address to your device via your BIS.
- Once added, in your BIS, go to Filters, make sure there are "No filters configured", and then under "Where no filters apply", set it to "Do not forward messages to device". This will stop all Gmail from being delivered to your device via they BIS.

4. Go to Options -> Advanced -> Default Services and make your Gmail address the default. Now when you compose an email from your device, it will be sent via your Gmail and show up in your Gmail Sent items.

Now all your email comes in via your Gmail Mobile App. You can configure the tones/alerts in your audio profiles under "Other"--juse make sure the Gmail App is open first. I went to configure my alerts after a reboot and Gmail was not listed under the "Other" alerts/tones until after I started the Gmail App.

How to use this set up:

1. Send emails through either the Gmail box on your BlackBerry or through the Gmail App. If you need to attach a file, you'll need to send it though the Gmail inbox on your device.

2. Someone sent you an email with an attachment and/or there is text in the email that you want to copy-and-paste? Easy. Forward it to your bb.net address and it now be on your device.

3. Emailed someone by accident to via your bb.net address? If you want a remote copy of it, forward it to your gmail address. If they hit "Reply", you already configured your "Reply-To" address for your bb.net address so it will go to your Gmail address.

And to keep all the contacts in your Gmail the same as on your phone, use Gmail Sync:
http://www.google.com/mobile/sync/

Hope that this helps someone!

eye4ni

Labels are like folders or flags, you can have as many as you want, and you can set up filters in your gmail that will automatically apply labels according to conditions that you set. For example, I can set up a filter in gmail to automatically apply the label "crackberry" to any email that I receive that is from crackberry, or has crackberry in the subject etc. and can also perform actions like automatically forward the email, or mark it as read etc.

The only downside I see to this feature so far is that you can only access it from the respective email inbox, and not from the messages folder (which I use exclusively).

jeffreii

Agreed. I find the Gmail plugin itself to be pretty much useless since its functions are only available when using the exclusive Gmail folder...which I have hidden. I only use the combined messages folder and none of the options are available there.

brenteesha

I have unhidden the icon because I need to use it occasionally. It bugs the crap out of me to leave the messages folder and go into gmail just to report a message as spam. It is just so unnecessary!

netposer#CB

Is RIM the new Microsoft? Bullshit updates that do nothing and add nothing but lots of hype? Does RIM know there's an iPhone, Android handsets, and a new Microsoft Phone OS?

I'm lucky I'm on a BES but it sure sucks not to be able to manage my Gmail accounts from my device.

They should open their eyes to the competition....or pay the price.

jlawler4

No one from RIM was hyping this, so there's a small hole in that argument.

netposer#CB

"Hyping" might not be the correct word but RIM is falling behind and they can even get BIS working like it should.

Even their OS is getting old and not keeping up.

PeteIN

The 2-way sync will be very nice when/if it comes.

Now that the gmail plugin is getting more features it would be nice if it worked in the regular combined messages inbox. I'd rather not have to choose between not using it or having a separate inbox for sms.

snowboardjoe

This was a big disappointment that we would have to wait longer. I really wish they would have just told us up front that they were delaying the full roll out until later in the spring after BIS was upgraded to 3.0. At least we know that it's coming and I hope there are some other features. So, I'll be removing the account again for now and using the Gmail app.

One thing that annoys me with it now is that ALL incoming email is sent to my berry including messages I have configured in Gmail to automatically skip the inbox. Does anyone know if this improves as well when 2-way sync kicks in?

KristyKay5

I would LOVE to know the answer to this question. The lack of two way synch and messages that skip my Inbox still being delivered to Blackberry are my two biggest gripes!!

Crackberrier09

How do I know mine is updated? Or should I be concerned?
Do I need to download something on my phone? If so, how do I do it manually?

eyecon82

by the time 2-way sync comes, I will have already converted to android....screw blackberry..they are way too slow and behind on the times

Hoochie-Coo

Seems that way for me too. Tired of waiting for features.

kingbernie06511

Will a 50kb txt-only email be truncated with this? Will I be able to download a 3mb podcast over wifi or 3G using the stock browser?

kingbernie06511

I JUST DOWNLOADED A 25MB PODCAST (CTIAPC.MP3) FROM CRACKBERRY.COM USING THE STOCK BROWSER ON 3G!!!!!!!!!! BIS 3.0 REMOVES THE CAP ON DOWNLOAD SIZES!!!!!!!

SCrid2000

I think it may have been a while ago...
Maybe I'm crazy, but I downloaded a 100mb program a few weeks ago using the stock browser (my phone is the only internet in my apartment, so if I want a program I download it to my phone).

kingbernie06511

i tried to download a crackberry podcast a month ago and I always got a http error message, target too large or something....

Deathcommand

I did that a while ago
haha
i was confused when they talked about download caps while listening to the podcast.
:P

mojohnburr

I tested out the 2way sync part...If I delete in outlook using gmail it does take about a 1/2 hour but it ends up syncing (never did this before). If I delete on my BB it deletes in outlook immediately which has always been the case.
I think the sync is there but not working 100% yet.

larrymcj

I figured out that my Gmail is more important to me than my BlackBerry as the omission of Gmail 2-way sync finally pushed me to a Palm Pre Plus. RIM has been promising this forever and I'll bet they knew it wouldn't be until June 1st (end of Spring...don't expect it much sooner, if even then). I've been a loyal BB user for 12 years and I have NEVER seen another company put out more BS and wave more carrots in front of their customers. For all the RIM phanboyz out there, I'm sorry...but it's true.

tbhuang2

This man speaks the truth. Android... here I come.

qrescue

Is everybody here new to crackberry? It has been said many times that sync was not coming with 3.0. People should blame gmail for being so complicated. Lol

qrescue

Is everybody here new to crackberry? It has been said many times that sync was not coming with 3.0. People should blame gmail for being so complicated. Lol

tbhuang2

@grescue
Gmail has offered 2-way IMAP sync ever since October 2008. RIM is the one who has yet to properly integrate it as they have with Yahoo! and Hotmail accounts, which have been working properly since much earlier.
Even the iPhone got it right for very long now. Now let's think: if Apple got it working, do you think it's because Gmail is "so complicated," and the folks at Apple are incredible geniuses? Or maybe, just maybe, it's not unusual that RIM has been slacking on providing meaningful software upgrades? The only memorable upgrade to date has been HTML email, and that was 2 years ago.

qrescue

I was joking. I wasn't playing the blame game. I was making light of it. People are so uptight sometime. The comment was more for that it has been posted here for over a month now that sync is coming out in 3.1. And people for get that google was or still in a partnership with apple at some level.

Hoochie-Coo

It's just 2-way IMAP. Maybe RIM should employ smarter programmers?

tbhuang2

What a useless "update". They have the nerve to pass this as a milestone number such as 3.0? RIM, we've all been waiting and waiting and waiting for true 2-way Gmail read/unread sync since BIS 2.5. What worthless news.

It still astounds me that to most people, the BlackBerry is an icon of professional mobile technology, the epitome of email performance and features when it can't even get this right. This should have been done 2 years ago.

Guatiao

I cannot see what version of the Gmail Plugin is installed on my TMO 9700 using the stock OS (.330). I do not know if the available one for download os newer than the one I have. How can I find out since it does show in the Applications list?

Lilin28

What was the point, then?

tbhuang2

This is about what really matters: 2-way read/unread sync, as IMAP is supposed to be. Right now it's only one way, from BB to web.

dcattran

Yes, I want to see the 2-way sync for my gmail account, but I'd also like to see it extended to all IMAP accounts. Seems like it shouldn't be that hard.

JTEastwood

ok so yesterday morning i got up and crackberry reminded me of the update. so i logged into my vzw bis account on my pc and clicked edit on my gmail accounts and there it was. 2 way sync for contacts and email. after saving on the pc i had to edit settings on my berry and the contacts synced. i didnt turn on email syncing on one account cuz i like to delete of my berry and save at home. but its been there...

stridr69#AC

Now I don't have to convert openoffice files(.ods to .xls for example) anymore. Can only open these in an e-mail attachment-if I download the .ods file the phone(9700) can't read the file. :/
Had the phone on all night, didn't have to do anything for the upgrade.

brailcair

My gmail account is already registered on BIS site, but can't figure out how to make the changes/"re validate it"

knuckles937

How do you access your Bis email if you cannot remember your user name?

ohbarnes

Since the upgrade I am seeing messages truncated with no way to get the full message!. Anyone else seeing the same?

---------Truncated 47408 bytes---------

This was not the case prior to the upgrade and probably why some people are seeing a faster service as half the email content is being held back...

This needs to be fixed!

curve247

This was a good way to fire everyone up on Monday. I can understand why everyone is mad and I can understand the people who want to move to android now. But did you really expect everything to go smoothly? This is RIM's business model. It has a carrot and a stick and thats it. They havent thought any further apparently.

I for one can live with it cause overall the BB is far better then the other options. Just my $.02.

shabbs

This new BIS 3.0 seems snappier... boots faster too... and I think I have 2-3MB more of free memory.

;)

BWAHAHAHAHAHAHAHAHAHAHAHA!

Sorry, slow news day.

Crackberrier09

hahahaha and my GF is not bitching to me this morning either. Wow RIM how did you do it?!

geocab

No phone I ever owned before my BB ever really had anything more than slight firmware upgrades to fix glitches. Why should anyone expect anymore from RIM? People keep buying BB's left and right so where is their motivation to advance? Stop buying their product, they'll push for change that much quicker.

HollyDolly

How do you know if you have BIS 3.0 or not? I logged into my email setting on my BBerry and also online via the Spring BIS website, and there is nothing that alerts me to an update...or that says "3.0". So where's the change?

psiclne

All that I ask of RIM is that Google Sync start working properly again. Since this enhanced Google email thing launched, Google Sync wont sync my Calendars.

msgreenf

Have you installed the new version of the Google sync client? m.google.com

psiclne

The last one I tried was 0.7.2

mousky

"Create and delete labels using the BlackBerry smartphone"

You cannot create labels. You can only mark or unmark labels for any Gmail emails.

ba_hamilton

We need a Blackberry Lecture 101 series written up on this. How does a numnut like me take advantage of 3.0?

HollyDolly

I want a how-to on this as well.

psiclne

This shit jumbled up most of my contacts in my address book. Thanks RIM/Google

dariuscuh

Wack, i dont even use google... this is useless, anyways i love my blackberry i aint jumping ship to other phone, so lets be patience and let's see what RIM have to offer.

Crackberrier09

C'mon RIM. Throw us a better bone!

bigspl1092

contacts got all screwed up.. i think i lost some when i went through and deleted duplicates...thanks rim

bboyfiend

i don't understand this whole BIS update, upgrade, whatever. i made a gmail account just to see what the difference was to my two yahoo accounts, and there isn't any. how do you check to see if you have this "3.0" update?? no one knows. its a mystery. all i know is it doesn't really affect me if i have it or not.. i just wanna know how to find out. anybody know!?!?!

starterswitch

It wiped out my AOL Email Icon on my homescreen and wiped out my third party THE WEATHER CHANNEL application RIM has told me it is a nown issue BUT GUESS WHAT OOPS! BLACKBERRY CAN HUG MY LEFT ONE!......BREAK OUT THE ANDROID!

RJSH_1727

Where do I go to see that screen of the New/Existing Users?? I went to Settings and Manage Internet Email, but I'm not getting it. I'm so confused with this 'supposed update and it's new features!':(

ROUGH72

Opera mini release ng going back to beta 2

bessemercityburgess

Go to www.bbleaks.com bis 3.1 will be out in june 2010 and 3.2 october and should have a lot of things people are complaining about ;)

rdyoung

Not so sure what people are bitching about. I have been using 2way sync with my gmail account for 2 days now. Maybe its because I didn't have it setup prior to 3.0 so when I did setup it worked like it should.I would suggest going into your email setup and delete your gmail account and then add it again. It should work as its supposed to.