BIS 3.0 Arrives In EMEA Missing GMail Sync Feature?

BIS 3.0 Arrives In EMEA Missing GMail Sync Feature?
By Bla1ze on 15 Mar 2010 12:52 pm EDT

* UPDATE- After speaking with several folks, it looks as though the GMail 2 way sync portion is to be a gradual rollout. So no immed. access is available, it should arrive in the near future to users. Taking this approach ensures that all will work fine rather than releasing something then finding out it may cause an issue*

We've been talking about the BIS 3.0 upgrade for a while now. And while nothing really overly exciting was to come from the update, the one thing it had going for it appears to have been ripped out. Users in Europe are among the first to get the newly launched BIS 3.0 but many have been reporting that 2 way GMail sync did not arrive as expected. Say it isn't so? 2 Way GMail sync was one of the key features of this upgrade coming in the form of enhancements to the GMail plugin.

While all other things seem in place, Open Office support and items such as the update to the carrier portals as shown above from the pics sent to us from BB Master. The mystery behind the absence of 2 way GMail sync seems rather odd considering the Official BlackBerry Support forums are even claiming it's supposed to of have been released with this update. However, when you access the Research In Motion knowledgebase you'll see that the documentation there shows nothing regarding 2 Way GMail sync. The line, as shown on the official support forums has been removed from the knowledge base entry.

Since users are reporting the service does not seem to be available to them we're thinking someone, somewhere may have messed up with the documentation. In all actuality, we may not see 2 way GMail sync until BIS 3.1 is rolled out. In the meantime, sit tight while we dig a little bit deeper into this story and try and find out what exactly the real deal is here.

Reader comments

BIS 3.0 Arrives In EMEA Missing GMail Sync Feature?


The 2-way gmail is probably in the form of a plugin as it is now, which would require user or carrier intervention to update it, so it may be coming just a bit slower than the overall BIS 3.0.

I got this BIS 3.0 on 6th of March and have been waiting for a reply from my cell provider in Thailand regarding the "not working" two way GMail synchronization. Now I know that it's not "not working" but it's "missing"

What will this mean for the individual user of GMail and Google Sync. I use this daily to keep my customers on my Tour insync with GMail etc. I read on CB Twitter that VZ is going to force people to go with BIS 3.0, how will this effect the individual user. Will we still be able to sync our customers like we have been. GMail is very important as is Google Sync to Blackberry users. I would have to switch to a Android phone if this kills the way I do business.

Um... "force people to go with BIS 3.0"? They are not forcing anything. They are simply updating it... just like everyone else.

On the front page of Crackberry today, it says VZ is forcing people to go from BIS to BESX or something. I dont understand anything about this but want to know as a individual will it be business as usual for a individual with Google Sync?

Its only for those using a Blackberry enterprise server [express]. If you don't know what this is your most likely not gonna pay more. ^_^

EMEA (Europe, Middle East and Africa) was not the first region to receive the BIS 3.0 upgrade. RIM deploys the BIS upgrades first to Asia-Pacific, then to EMEA and at the end to North- and South-America.

Thanks. So if AP was first, do they have 2 Way sync? failed to mention the main reason for the post in the first place. :)

Been without email since yesterday.. not impressed with this update so far :( Expected an outage while they were doing it but surely it should have caught up with itself now?!

Folks, I can confirm BIS3.0 upgrade for the at least the ME (Middle East) portion of EMEA rolled out on March 6-7 and not yesterday.
I can also confirm there is NO 2-way GMAIL sync. and basically other than some cosmetic changes to the email setup utility on my BB no obvious improvement.

Can some 1 please explain me what's the 2 way mail sync, and another thing I heard about, the webkit + flash, what's that ?

Essentially, it means the primary mailbox and the mobile device sync their changes with the other side. Since we're talking about Gmail here both sides see the incoming email. If you read it on your mobile device, your web version will also mark it as read. If you delete the message on the web, it will also delete it from the mobile device. Therefore, both sides will stay in sync with each other (new messages, flagging them as read, deleting, etc.). It means after both are sync'd (after a few minutes or seconds) they will look identical.


I'll believe it when I see it. RIM is not exactly known for its timely and punctual releases of anything.

Near future is a lovely nebulous term.

I wonder why RIM removed the Sync feature. It sounds like it would have come in handy.

Can we count on our data connections being out for most of the day tomorrow? Will we have to resend our service books when it comes back on?

I just noticed my Gmail is syncing up with my 8330. I noticed that I deleted a message on my BB, however normally, the most it will do is mark it as read on my account. I deleted several messages today on my BB, and it is deleteing them on my account. About time!!! BTW, I'm on Sprint with an 8330 in Kentucky.