Is BBM down for you in Asia Pacific?

By James Richardson on 12 May 2013 12:27 pm EDT
-
loading...
-
loading...
-
loading...

We've had various reports in that BBM for BlackBerry 10 users is suffering a service interruption over in the Asia Pacific area. It now turns out that legacy BlackBerry smartphones are suffering too. In the CrackBerry forums one user has stated that there is maintenance happening which will be resolved in a few hours - however we are not currently able to confirm this.

For us BlackBerry users this sucks as we are so reliant on BBM for communication. It would appear that the countries facing the issue are Indonesia, Australia, Hong Kong, Thailand, India, Philippines, Singapore, Vietnam and Malaysia.

Is there more we don't yet know about? Are you affected?

Please let us know in the comments and also when things are back up and running.

 

Topics: BlackBerry OS

192 comments

PoppySeeds

Down here in India on AirTel too!

Posted via CB10

ibimmer

I'm surprised that there is no sad-face Kevin in the photo in this article!

An article without a photo of Kevin - CHECK!

PoppySeeds

UPDATE: seems to be back up!

Posted via CB10

malingering

I'm affected.. Indonesia.. XL..

Posted via CB10

quanunited

Confirm.... down! im in vietnam.

Posted via CB by Z10

dhaneshZ10

Yes it's down in Bangalore, INDIA

Posted via CB10

deslyh

Down in malaysia too...

Posted via CB10

BlogBerry.hk

Down in Hong Kong as well -_-"

safri

Yes same here in Malaysia

kayrodz

Can't use bbm. Philippines.

Posted via CB10

hendrali

Yup, i can't open BBM here in Indonesia....

Posted via CB10

Steve Robson

here in the philippines...ain't nothing like a pice of garbage!+-(blue screen...)

Emgell

Yes down in the Philippines and just a few minutes ago, e-mails through BlackBerry is down too.

Posted via CB10

vptsff

Down in Vietnam
So sad!

Posted via CB10

Syafique Mutter

Not okay in Malaysia

Posted via CB10

sam1231

BBM Z10 down in indonesia with Indosat
What is the solution, please

Posted via CB10

babfet

Same here in Malaysia

Posted via CB10

tomoneus

It's affecting my Blackberry 9780 ID TELKOMSEL ( too ) It worked [ last time I use around 4 pm gmt+7 ]

jazwanra

Same here in KL, Malaysia

Posted via CB10

kennytsao

Down, in Taiwan!

Posted via CB10

bahamot

Down here in Indonesia, but you can get it working. Just remove the sim card and connect using wifi only.

bixertec92

Can confirm for Thailand as well. Service rep for provider says it has been down for almost 8 hours. They will send an SMS when it is resolved.

Posted via CB10

bixertec92

Would like to note I am using Z10 and data services seem to be sluggish though. Wifi solves my problems.

Posted via CB10

birdman_36

Not good. Hopefully it gets resolved quickly

Posted via CB10

azr817

Down here in Malaysia

Posted via CB10

AbheArif

Down here in Indonesia.... I hate it!

Posted via CB10

RAfE RAfPAPER

Down in Malaysia....(~.~)"

Posted via CB10

takeo

Yes, down, Indonesia, Indosat (and all the people I know too)
Just annoying, on my Q10 I can't even see my old chats because BBM doesn't open anymore. Seriously... even if messages drip in I can't read them. That's just annoying!!!!

Sargon123

Up n running in cananda

Posted via CB10

John Ho

Yes. Down in Sabah, Malaysia.

Denny Kristianto

hurray.....i am not alone.....

ƗƗɐ ƗƗɐ ‧‧‧ ƗƗɐ ƗƗɐ („^_^„)

Posted via CB10

jsanders

I've been chatting this morning with two friends in India and Bangladesh, they're working fine.

Posted via CB10

rusco

I'm in Indonesia & experiencing such outage with my Z10 & Telkomsel network. Heard some rumours that it will be resolved by 00:30 local time. Hopefully it is true...

Posted via CB10

sam1231

Welcome to new generation bb10...hahahhaha...bbm z10 down in indonesia. It is not the first time. Any solution? Thanks

Posted via CB10

dannyd86

Wish I used bbm these days. Sucks I have no contacts. Needs to go cross platform

Posted via CB10

sanujmathur

Down here in hong kong too... :((((

Posted via CB10

Phuong Ta Minh

Down in Vietnam, from Viettel

Posted via CB10

hifight

Down In Indonesia, Telkomsel

Posted via CB10

Pete The Penguin

This happened on the Z10 on 09 May and BlackBerry apologised over Twitter and rolled a 'fix' for the Z10 running certain versions of BB10 - seems its a known issue: http://supportforums.blackberry.com/t5/Downloaded-Applications-for/z10-B...
Solution here: http://supportforums.blackberry.com/t5/Downloaded-Applications-for/z10-B...

Posted via CB10 from my Q10.

jsanders

That is an issue and post from March, unrelated to the recent server issues in UK, Euro and Africa.

Posted via CB10

sanujmathur

But it's down for every BlackBerry device not only bb10

Posted via CB10

jajabings

down here, KL

Posted via CB10

PH_BB

Down here in the Philippines. Called CSRs, they gave us ET of 2 hours before activity is over.

squaresoft_x

Not only for bb10 users, legacy os as well

bahamutneo

Same goes here on my BlackBerry Z10. Location: Indonesia connected via XL Axiata

Posted via CB10

berries_good

Might be in connection with the upgrade of 10.1?

Posted via CB10

aaroncajes

Down in Manila, Philippines!

Posted via CB10

meagnostic

India working with Vodafone and Airtel

Posted via CB10

ferre_kun

it said i got no data plan on all apps on my odin. and i checked the BIS is not connected. even after i switch it off and on again, turning the bb down and on again, and restart it twice. BIS still not connected, though i got the 3G BB signal. what's weird is i still got emails from crackberry about reply notification on the forum. with no BIS connection. awesome. lol.

aquaboi924

Singapore is down...I'm on Singtel...

Posted via CB10

petra74

Hell Yeah... it is down here in Singapore! Across all BB devices regardless of what OS =(

Adel_Berry

Working fine in Indonesia with Telkomsel (Z10, 10.1.xxx)

Posted via CB10

tgzgeorge

It's a conspiracy I tell you.

Robert Koong

I've got this problem in Thailand, either

Posted via CB10

the_cigarboy

Up here in Canada

Posted via CB10

kndL

Indonesia mana suaranyaaaaaa? hahahaha

Posted via CB10

sathatvn

Vietnam is down. i'm mobifone :(((

Posted via CB10

Karls Jap

Down for good in Indonesia. Telkomsel user here

fauzyf

Confirmed, down! In Indonesia, Telkomsel.

Posted via CB10

clie610

Down for the pin to pin connection in Indonesia, am with telkomsel

vulfadli

Now is that perfect time to make use of PIN messaging lol! Anyways down here from KL Malaysia as well..

Posted via CB10

wayanekadarma

same error

BlackBerry Z10

Rowan M

Down in the Philippines. BBM for Z10 and BIS-related services for legacy.

Posted via CB10

1blacksheep

AFFECTED and I'm not even on BB 10 (still on a 9790). Philippines here, on Globe Telecom

taufiqhashim

Malaysia also have this problem..please solve it berry..

Posted via CB10

PaSX

Down on all BlackBerry device, not just bb10 :)

Posted via CB10

Khalid Al Mohaisen

Im in Middle East, used to have this problem last week, but now everything is ok

Posted via CB10

Islam Abdallah

Thank god I am at Qatar, God help you guys..

Posted via CB10

takeo

Hahaa, just realized, Crackberry took my post! :D

marcati

Down in Thailand for the last 40 minutes.

Seke Baugh

Down in Sydney, Australia

Posted via CB10

z10fido

So with Os10 we have none of the advantages of enterprise with all of the downsides. Go bbry keep on reinventing yourself.

Posted via CB10

tomoneus

I finally received a reply I have been waiting for ( BBM Using TELKOMSEL ; Indonesia )

shinichi_c00l

Hey, i removed the simcard and somehow it can overcome the problem. It seem when no simcard is installed it would directly connect to blackberry server, not through operator/blackberry NOC.

Posted via CrackBerry10 app on Z10

bixertec92

So basically you just connected to wifi? as a sim-less phone wouldn't work otherwise.

Posted via CB10

shinichi_c00l

Yes, connected with wifi with no simcard.

Posted via CrackBerry10 app on Z10

bixertec92

Seems to be only solution right now. But you should be able to leave sim in as that is what I'm doing right now.

Posted via CB10

bahamot

That's what I did before and it works for me.

nass_gunsmoke

It has begun!! The world has been zombified!! Nahh just kidding from Kuala Lumpur, Malaysia

Posted via CB10

sophistrylove

Singapore. On starhub and bbm is down since 2 hours ago.

Wil.I.Am S

Down in Indonesia on Telkomsel

djboy12

Down!!! ID Telkomsel Z10 & 9810. Daymn...

hkkelvinlee

Still down in Hong Kong. Sigh...

Posted via CB10

japruldoank

Still problem until now, blackberry Z10 Telkomsel Indonesia...does anyone know why?

Posted via CB10

usman_hidayat19

bad image for bb ;( down too here in malaysia still love my blackberry :)

idrusfikri

Hi, down in Indonesia and happening to all my BlackBerry devices including Z10 (Telkomsel, Indosat, XL, Axis or Tri Hutchinson).
For email, so far still working well on all my devices.

Thanks and Keep Moving... :)

Jeandry Brito

What is a blackberry legacy??

Posted via CB10 on Z10

wibowokaimanQ10

Same here... Axis - Indonesia.
I thought something happened with my Q10.

Posted via CB10

cedo001

Still working in British Columbia...maybe you guys will get some free apps like we did when BBM went down for us :-)

Posted via CB10

z10fido

Yay free android ports

Posted via CB10

takeo

Seems like Whatsapp bit the dust too - probably too many switched from BBM...

ra2axe

Well BBM is down at the moment but blackberry is not on its knee. This issue will be resolved soon. Whatever it is, I want my free app from blackberry just like those in BC. :)

Posted via CB10

Double_J75

Tip top shape here in Canada :)

Posted via CB10

ronald caringal

Yes it seems to be down. Says unable to connect. Philippines.

Posted via CB10

Simmo3K

It's down in the down under. BBM not working on Telstra 4G in Melbourne

Posted via CB10

azr817

Turned off mobile services and use wifi connection somehow solved the problem. I'm in malaysia using maxis

Posted via CB10

erniel

Just updated my phone and suddenly i got this message. Tried to restart twice to no avail. Opened CB then there it is the problem is all over asia. YES no bbm for us here in the Philippines

Posted via CB with STL100-2

marcati

Back up in Thailand as of 5 min ago :-D

Posted via CB10

UntoAble

Working as a charm.. here in pakistan

Posted via CB10

mklasse

Mine is down..

Indonesia on Indosat network

Vurhan

Malaysia Legacy here. Back on, thank god. For a while back there I thought I've used up my unlimited plan lol.

Leo Tj

Confirm in Jakarta, Indonesia provider 3

Posted via CB10

nass_gunsmoke

Malaysia bbm is back on9!! Celcom carrier

Posted via CB10

otacon

Maxis back online in Malaysia.

Posted via CB10

ghazisons

Working perfect in Pakistan...........

Posted via CB10

liu2qrenz

Confirm, already online again.. hehe.. from indonesia using telkomsel provider..

Posted on CB10 with BB Z10 - 24E6DF02

John Ho

BBM is up and working at my side (Malaysia)

Posted via CB10

japruldoank

BBM In Indonesia on my Z10 with Telkomsel just back to live, finally..

Posted via CB10

Simmo3K

Back up and working now in Australia

Posted via CB10

bbsince2008

Yep, telkomsel is now working again... Halleluya, thanks you Jesus...

Posted via CB10

ra2axe

BBM is up for singtel user;)

Posted via CB10

ra2axe

Now when is my free apps from blackberry?? Hahaha just kidding

Posted via CB10

y0us3f

Kuwait and Saudi Arabia Also :) I guess most of mid east ?

pauuly

It's down in Australia

Posted via CB10

pauuly

Ok cancel my last comment its back up working in Australia.

Posted via CB10

Emgell

Still down in PI

Posted via CB10

PaSX

Still down if using axis, work well on smartfren...

Posted via CB10

Emgell

Up now in PI

Posted via CB10

niravzaveri

I am in India. STL-1 and on Vodafone.
Working just fine and all right!

The CB10 Experience

rhon3g

We're back

Posted via CB10

sanujmathur

Up and running in hk now

Posted via CB10

ferre_kun

nope, still not working on my odin.

anonymous938756

Ay yay!! Still down in Philippines..

1blacksheep

working sporadically. was able to call and use BBM Voice and actively receiving BBMs now. Can't send though. Still a red X. Batt pull-ing.

PH Globe Telecom / 9790

jaymin patel

Yes this is true also not working in Thailand (Bangkok) . My girl friend told me that

Posted via CB10

heykellen

Its up and working again at Australia :)

Posted via CB10

Emir Zulkharnain

I am affected in Malaysia. Under Maxis. Oh this sucks

Posted via CB10

taufiqhashim

Now bbm back to normal.thanks berry.malaysia

Posted via CB10

reza legend

Celcom bbm back on9 in Malaysia...

Posted via CB10

bahamot

Back on here (Indonesia).

edwcrack

Indonesia@telkomsel : down since around 21:00, now active again around 01:10 13th May

Posted via CB10

febri_nugraha

I'm in Jakarta, Indonesia, BBM down from around 8.30 pm local time. I'm using Indosat.

Cecep Nurhadi

It's back on in Australia

Posted via CB10

Y_Harthi

Down in Saudi Arabia -_-

Posted via CB10

belutz

It's on again on my Telkomsel Z10 and still down on my Axis 9790

pilyonglover

BlackBerry World is down here in UAE.

Posted via CB10

pilyonglover

Oooppps, it just taking too long to load. My apologies.

Posted via CB10

Brutal Efficiency

Was down in Australia.

Blackberry Faithful - #TeamBlackBerry

petra74

It is back up and running here in Singapore as of 3am +8

jojo beaconsfield

All these people, going down,I'm definetely, in the wrong place!!

Craigash

BBM was down last week in the UK but it didn't seem to affect BB10 Devices.

Posted via CB10

zi_ten

I think service just went back probably few minutes or hours ago.

Posted via CB10

ioannis_bbe

BBM down at Vodafone Greece

Posted via CB10

switmelody0109

Woke up and bbm is back working here in d Philippines. Yay!

Posted via CB10

jojo beaconsfield

All's well that ends well.Wondering what the stock will do tomorrow,

K007A

Australia working

Posted via CB10

Himanshu Chandra1

India / New Delhi - Vodafone BBM not working!

Posted via CB10

rusco

Yup, it is up & running again :)

Posted via CB10

erniel

Philippines - back online

Posted via CB with STL100-2

xtremez

Yeah I had a friend on Z10, his was down. And his other half on a 9790, running 7.1, also down. So its effecting both.

Posted via CB10 from my Z10

Gohbkt

Still down.... Malaysia.

Posted via CB10

aragone79

Try to restart your handset, since the server is already back online.

Posted via CB10

siausin

Whatsapp is a lot more stable than BBM on Blackberry as far as outage is concerned..I always have Whatsapp as my fall back tool when bbm failed.

Posted via CB10

jacknewp

Just BBM'd with a new friend in Indonesia, so must be back up in that area of the world......

Piotpeot

until now monday, 13th of May 6 40 AM BIS still not working. I can see the recent updates but when I tried to sent BBM messages its still red X.

Stephen C.

BBM is down here in Malaysia, network provider Maxis.

BlackBerry users want a good BlackBerry OS & devices! Wake up!

bigpalm

It was down for from yesterday 11pm to 6.30 am. All ok since.
I'm on Maxis. Was a bit pissed couldnt bbm while watching Tiger

get_ur_teez

Down in Toronto! Wth!

Posted via CB10

l1f3l355

I'm on XL Indonesia, when I went to bed 7 hours ago, BBM was still working. It's still working now.

Posted via CB10

tannyanti

Me using Z10. Indonesia. Down. Also my wife using dakota down.

MRayata

Yeah...it's down last night in Jakarta!

Posted via CB10

Ignatius Hans

Update : bbm is up again at Indonesia although it's still a bit laggy.
Iam using z10

Posted via CB10

Kevinhsn

It was down for me in Thailand around 10pm. It's now back at 8am.

Posted via CB10

seageath

No issue in Singapore, using M1.

aquaboi924

Singapore is back in business

Posted via CB10

baste07

It's the telecom providers who needs to improve their service

Posted via CB10

maggieleeisme

Malaysia also down ... :(

Posted via CB10

Iwan Sp

Yes ... BB services down from around 10.00 pm to 04.00 am local indonesia time ...

HB Au

BBM working good in Hanoi, Viet Nam

Posted via CB10

xiang1130

I'm in Indonesia, using Telkomsel as provider. Yesterday they admitted receiving a report stating some problems in RIM or so, but now BBM is working fine. Try to reset your handheld or go to Settings - About - Network - Register BlackBerry, then restart the BlackBerry Messenger application. Hope this helps. :)

Posted via CB10

Vic Leong

Back in action since 0700 (GMT +8:00) Malaysia

Posted via CB10

Gohbkt

Back to normal... Malaysia

Posted via CB10

ryx93

ya...indonesia, smartfren on 20.48 (gmt +7).... its the best service from BB RIM ....lol
have a nice day :D

andrittamba

Hey, it's back here in Singapore already! It happened early morning today.

bhrgvr

Messages seem to be delivered. Don't know if only legacy users are affected?

Posted via CB10

xNOSbz

Yeah in Indonesia too same, down at last night..

Posted via CB10 | Z10 Oreo STL100-1

Celvin Purnama

I'm using my z10 nothing happens I'm in Indonesia

Posted via CB10

zdn1042

I did get a notification from my service provider that BB services were down.

Islam Khan

Working fine for me

Posted via CB10

06nasti

Amazing how this happens before bblive.

Posted via CB10

dindinudin

does anyone missing chat history after BBM down ?

triskagustiana

Down in Jakarta Indonesia with Telkomsel..I just knew it first thing in the morning..

Posted via CB10

heri16

The downtime was so short that I didn't even know about it.

Posted via CB10

iztzamil

I also can't use bbm last night..then I format my Z10 and now I can bbm again!

Posted via CB10

PaSX

In this morning mine still error, than I update to new os than BBM work fine

Posted via CB10