BBM contacts showing up as a PIN? Here's a fix for you

BBM contacts showing up as PINs? Here's a fix for you
By DJ Reyes on 7 Nov 2013 12:36 pm
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Have you ever encountered BBM contacts showing up as PINs instead of their display name? I have too and it can get a little annoying at times. I normally see this occur in BBM groups, where the odd few members appear as PINs. I'll only be able to recognize them by their display picture. Even then there are times their display picture doesn't show either. 

A fix that was always suggested to me when this occurs is to tell that particular person to add period to the end of their display name, this would help re-sync them. While this method worked, some people didn't always like to do it. If you're one of those people, fear not as a different method has recently been suggested to me and it requires tweaking on your part instead of you telling the other party to fix their name. It is done by refreshing the contact and is pretty quick and easy to do.

  • Open up BBM by tapping the BBM icon from the Homescreen
  • Navigate to contact showing up as a PIN, either via the BBM Group members list or your BBM Contacts list, and tap their name as if to open a chat conversation with them
  • Tap the top bar of the chat window
  • You should then see a refresh icon next to the BBM Video icon on the top right, tap that and the contact's name should appear

I wished I had known of this a lot sooner but I know of it now and it certainly is the best fix I've found to fixing the issue of constantly seeing BBM PINs everywhere. One thing to note is that this method only works if the person is a BBM contact.

For other BlackBerry 10 tips and tricks visit our BlackBerry 10 Help section.

Thanks for the tip, Matt!

62 comments

vineetsh08

Don't see the refresh button

Posted via CB10

sk8er_tor

On my list, some show it and others don't.

awindsr

Same here. Only some contacts

Posted via CB10

HKINDO

Doesn't work for me...

Posted via CB10

Elite1

I've never noticed a refresh button before either!

*runs to check*

This is how you CB10, son!

Elite1

It appears in a handful of Contacts for me, but not in many.

First I thought it was only showing for BB10 contacts, but then I looked at the two contacts I have for someone with a Z10 and an HTC One.
Oddly the Android contact had a Refresh button, but the BB10 contact did not.

Colour me confused.
There's got to me more explanation about why & how this works.

This is how you CB10, son!

awindsr

I concur. No BBM contacts so far, and only Android, and no Apple.
Based on 12 contacts

Posted via CB10

umarjavaid

Thanks

BlackBerry Z10 Posted Via CB

Byronjx

There is no refresh button for Android contact with that issue.

Posted via CB10

Elite1

That's what I thought, but randomly checking out several contacts, I did find one Android contact where it appeared. So weird.

This is how you CB10, son!

polytope

No refresh button.

Posted via CB10

seanfitz2

Anyone else having this problem with normal contacts.. contacts just show phone numbers with 10.2 update

Posted via CB10

mcmolineux

This is a much bigger issue. Can Crackberry post a solution to this issue please?

shefiu

Doesn't fix the problem for PIN showing in groups, even though in contacts it shows up fine.

I normally see the refresh icon only if I have renamed a contact. Clicking it normally returns it to their original display name.

Posted via CB10

PostMortem

Looks like someone beat me to it. Same here, looks like you beat me to it.

Posted via CB10

PostMortem

Wouldn't it work to just give the contact a name yourself? Or has anyone with the issue tried this to no avail yet?

I usually give contacts whatever nickname I have for them so instead of "John Doe" I see "Mr. McFly" or whatever.

If you don't already have a refresh button ulyou will get it once you gave them a name (so you can switch it back).

Just curious...

Posted via CB10

sgt_snacks-64

Wonder if "Rich Field" wants his PIN posted on CrackBerry ;)

Posted via CB10

DJ Reyes

I already asked. You can see our convo in the main image. :)

Posted via CB10

rockivy

Yep I've used this, you can also edit the contacts name to whatever you want, maybe a nickname or something or out a number in front to sort based on that. You can always go back to the refresh and out there original name back if you want

Posted by the Zed 30 of rockivy

bowlerboy450

I change contact names all the time to what I want them to read.

Posted via my awesome Q10

Jedi_Blackberry

This only works if they are a contact. I have groups where not all members are in my contact list and they still show as numbers.

Posted via CB10

Thachoc1

I believe you can add them as a contact then delete them, but their info will still show.

Jimberry Storm

What about android, or iOS contacts, don't have a iOS one but have a droid contact that shows pin instead of name.

nutellapr

This post is unfortunately incorrect. The refresh or revert button only shows up if you've overwritten a user's name. I.e. Changed it to a static name. It does not fix the PIN bug.

Posted via CB10

Thachoc1

That's not entirely true. I have contacts who's names I've never changed with the refresh button. Unfortunately though, clicking refresh does not correct the PIN issue for me either.

DJ Reyes

I have never changed a contacts name.

Posted via CB10

r3m00r3

The opposite worked for me! I had no idea you could rename your contacts. I renamed one I was only seeing the PIN for, and blamo! new name shows up in groups and chats.

Interestingly, I went and hit the refresh button, and it seems to show the proper name now instead of PIN. I'll have to wait and see if it sticks.

CJH_

That's how it should work.

My Channel: Geeks United C00122408

Anonymous517

Now - if there was only a way to change a BBM contact's display picture.

seanr2478

Can you turn off status updates on the Q10 like on Legacy devices?

Posted via CB10

Mel25

How bout a fix for display pics not showing up Kevin!!!

Common problem smh

Posted via CB10

BerryRipe

There's only a refresh icon when you need to refresh them, if you're seeing all names then a refresh is not needed.

Thanks for posting DJ!

Posted via CB10

awindsr

The refresh for my Android contact had the refresh, and didn't need a refresh. Name was allready there.

Posted via CB10

iseeblackberry

Thanks.. JUST started to have that creep up.. #TeamCrackBerry

Posted via CB10

00stryder

Great tip, thanks DJ & Matt! Never ran into this issue myself but it's good to know.

Posted via CB10

BBZ10wannabe

Awesome, Thanks!

Posted via CB10

Winston Loh

Cool ...thanks for the tip...

1magine

How does one change a BBM contact's pic?

awindsr

You can't

Posted via CB10

Anonymous517

That sux. Not sure why so many of the things that legacy BBs could do can't be accomplished with BB10.

joyfulnoise5

Thanks DJ! Unfortunately, it only worked for me and my Q10 until I hit the refresh AFTER I had made the change in the name field. In other words, I made the change, typing my contact person's name, then the "refresh" icon showed up. Each time I hit "Refresh" it reverted back to just the PIN (and in this case the flag). I don't have a lot of BBM contacts yet, and I'm wondering if this only happens with the Android and/or iPhone contacts.

CJH_

If you change your contact's name then refresh, it will revert back because it's designed to re-sync the name they set. Not the name you set.

My Channel: Geeks United C00122408

joyfulnoise5

Thanks CJH_. So any suggestions on how to fix? My contact hasn't changed his profile name. The PIN just showed up and his profile picture disappeared. All I see is his country flag.

CJH_

It's a bug, BlackBerry need to fix it at their end.

My Channel: Geeks United C00122408

joyfulnoise5

Thanks again. Patience really is a virtue! I still and always love my BlackBerry.

CJH_

Ask your contact to add a dot after their name, it'll resync them to the BBM servers.

As for their pic, ask them to re-upload it.

My Channel: Geeks United C00122408

joyfulnoise5

Will do. It's interesting to note that when looking at the actual contact (like in the address book contacts), there is one icon that shows "Invite to BBM" but there's another one under it that shows "BBM" next to the person's PIN.

Alooi Divona

This refresh button shows in some contacts only, which I have to click it every time they change their nickname Cuz it doesn't change automatically. That's an issue

Posted via CB10

FrankDLR1972

Dat black theme!

 BBM Channel: TheGroupRide C00055B7C

j21jam6

Thanks for the heads-up.

Posted one-handed via BlackBerry Z10

imascare

these types of bugs and issues are hurting the platform, these need to be fixed asap...friends who have these issues are uninstalling the application and switching back to working platforms

CJH_

Contacts only have a refresh button in their profile if they're out of sync with BBM.

For people showing as pins in groups, the refresh trick only works if they're on your BBM contacts. Otherwise, they need to add/remove a character from their name.

My Channel: Geeks United C00122408

CJH_

BBM should be like Google+, you have to use your first name instead of a nickname.

My Channel: Geeks United C00122408

Othmanbouharrat

I won't use BBM till they remove the sound or vibration each time a message comes in when I am already having a conversation. In short, just like Whatsapp. It is very annoying to constantly having to hear the message tone for each message in a conversation. Especially for a whatsapp user.

Posted via CB10

WILLfindways

My Display Name was changed to my PIN.

#SadTruth

Posted via CB10

tariq farouk

Can someone please tell me what are default apps?

Posted via CB10

Meks Constantine

My chats are not arranging up. Latest chats don show up as recent. They just appear anywhere on my chat list. Sometimes I hv to scroll down and down just to get to a new chat. Dis happens on my Q10

Posted via CB10

feryindrawan

Whoa... it works like a peanuts!

Posted via CB10

samirbharuchkar

hi...could any one help? ma bb z10 is not getting started and and just having red light blinks

LuayS

So this doesn't work at all.

1. Missing refresh button
2. Most BBM group members aren't contacts
3. All of them are BB10 users