How to use BBM for Android

By Adam Zeis on 21 Oct 2013 02:55 pm EDT

So you're using an Android device and want to chat with your BBM friends? No problem! BlackBerry Messenger is now available for not only BlackBerry users but Android and iOS as well. BBM is totally free to use and is a great way to stay in touch with your friends without the worry of text messaging or other bulky messaging apps. 

Getting up and running with BBM on your Android device is easy, but if you're having trouble we're here to help. Keep reading for a full walkthrough of using BBM on your Android device.

Getting Started

  • First things first - you'll need an Android device to install BBM. 
  • Head to the Google Play Store and download BBM (free) to your device here
  • Once installed, tap on the icon to start the BBM service. 
  • If you're already a BBM user and want to use your current BBID, enter your login details on the screen. If you're new to BBM or want to use a different BBID, you can register here as well.

Adding Contacts

  • Tap the overflow icon (3 dots)
  • Tap Invite to BBM
  • Choose the method by which to invite a contact
  • Enter any info as needed.
  • When the contact accepts your request they will be added to your contact list

Sending Messages

  • To start a new chat, tap the BBM icon in the top right corner (the one with the + sign)
  • Search for or choose a contact from the list
  • Tap the contact, enter your message and choose Send

Multiperson Chat

  • To start a multiperson chat with more than one contact, tap the overflow icon (3 dots) then tap Start Multiperson Chat
  • Enter the contacts to which you want to send your message
  • Enter you message and tap Send


  • To access the settings menu, tap the overflow icon (3 dots) then choose Settings
  • Here you can change things such as notification tone, contact list layout, update options, chat history and more


  • To create a group, tap the Groups icon on the bottom of the screen
  • Tap the overflow icon (3 dots) then choose Create New Group
  • Enter a group name, photo and description

  • After your group is created, tap the group icon to open it. From here use the overflow menu (3 dots) to change settings, invite contacts, add photos, add lists, add events and more.

Broadcast Message

  • To send a broadcast message to all of your contacts, tap the overflow icon (3 dots) then choose Broadcast Message. Enter your message and tap Send. 

Quick Tips

  • To quickly view your contacts list, tap the Contacts icon
  • To quickly view groups tap the Groups icon

The BBM service will stay running in the background of your device. You'll see a small BBM icon in your notification bar so you know that the service is active and ready to send or receive messages. You can disable this setting, however this will keep BBM in the background and you may miss messages at times, so it's best to just deal with it and keep it in the foreground. 

For more help and discussion be sure to hit up our BBM for Android forum.

Adam Zeis Adam Zeis "Mobile Nations Content Strategist" 3740 (articles) 2892 (forum posts)

Reader comments

How to use BBM for Android


Perhaps this needs to be rephrased then? "Android users can officially download BBM for their phones running Android Ice Cream Sandwich and Jelly Bean" - James Richardson

On google play, it says requires 4.0 and up, many people like me with 4.0.3 are unable to install it because its "not compatible with device"

From your tab, just go to and search for bbm apk. download the apk file. After downloading go to My Files -> sdcard0 -> Download from here click and install your downloaded bbm app.

1. Get file manager on your tablet from market store
2. Get utorrent on your tablet from market store
3. Go to thepiratebay and search for " bbm android "
3.1. Click on the first one in search results
4. Click " get this torrent "
5. Wait for it to finish downloading then go to file manager
6. Go to downloads and find the bbm folder. Open it
7. Hold on the file and click rename
8. Put ".apk" in front of its name
9. Open it and install it

Let me know if it works


i have downloaded as you said but when i open the file on file manager it says 'open with' the only options are : text,audio,image and video. How do i install it on my samsung tab 2

Installed ,bit can't finish registration because I have " Incorect device time -Please ensure time on device is corectly set and try again"

i have side loaded the app but i cannot install it. when i open the app on file manager is says open as , image, video.text or music. What should i do?

My daughter signed up and is on the wait list. I would think it would clear fairly quickly. This will be great!! Rather a slower rollout than a pounding and crashing of the servers!!!

Posted via CB10

I alresdy got it cauze I was on the waiting list a long time problen is all the bbry users are treating me like a leaper because I dont support bbry with my s4 lok

It is! They might be trying to differentiate BBM from the BES offerings but either way, this is the real deal.

Unfortunately, for one reason or another, it is not recognizing that I had signed up on ages ago. Nor is it allowing me to use the email I use for my BBID.

Regardless, it's installed. I'll just have to use the waitlist time to get more comfortable with hangouts I suppose.

Noticed some peoples contacts are restored some are not. My guess is after a certain amount of time the removed user data to free up space

I was fortunate enough to have the leak working for a few hours in September, so I had the chance to see that my contacts live on. It was actually one of the sadder realizations that, out of 60+ BBM contacts I had, only one of them still had BBM.

Thanks for posting this Adam :)
If I could point out one little tid-bit from Andrew Bocking's article, he did point out that Samsung users in sub-sahara Africa could download today from the SAMSUNG Apps store. Available to iPhone and Android users in the rest of Africa in 3 days time

Posted via CB10 from my Z10

My cousin got it on his Galaxy. But I dont see the camera for The BBM VIdeo Chat.. will that feature be available to androids and apples?

Only BB10 had the full BBM voice, video and all.
It was stated some time ago that the other platforms could get these features in future updates

Posted via CB10 from my Z10

I can't use it because I'm now on a f'ing waiting list. Seriously BB!? After all this time... Who knows how long it's going to be before my app actually f'ing works!

With all due respect, I've had patience for the last month! Who knows how long I'll have to wait now. This isn't a launch if the app doesn't work. It's either live or it's not. Very disappointing to not have any kind of eta. Could be another month (or more). Who knows... Typical BB execution. They had MONTHS to get this ready.

You know you don't have to download BBM, don't you? Be patient or there are other choices like WhatsApp, Kik, Viber, WeChat, Line etc. :)

Seriously, that's your response? I shouldn't expect reasonable execution from BB and just move on to WhatsApp or Viber... You really think this was a smart move by making the majority wait after a full month delay, without any kind of eta. Just be patient? Give me a break. Patience with BB has worn extremely thin and they need to EXECUTE!

Please understand that it has been released a couple of hours ago, and people will most likely not be informed that BBM is there for a couple of days. And since it has been stated that this delay is for the INITIAL rollout, most people will not experience that at all because they will download it later.

Posted via CB10

Why are you stressing over something trivial. Life is too short. This wait will be over before you know it. At least they have launched again.

Did 7 million people try to download Whatsapp or Viber at the same time on the same day? NO. That's the only point.

Over 10 million IOS users downloaded Skype on day one. Over 8 million android users. And it worked for all immediately. Know your facts buddy. Skype was already a well-known service like BBM. WhatsApp and Viber were small start ups at first, so they're not a good comparison.

Just curious, can you substantiate your claims? Provide an authentic link or site where we can find your claim.
Hope you are not including "baked in" apps?

So you personally know that all 8 million users had no problems downloading Skype and they were able to seed 7 or 8 million subs flawlessly? Your taking crap.

Plus, Skype is already scaled out for over 300 million users. It likely has swings in daily usage that are greater than 7-8 million users. Well, maybe not daily since I don't know how many users are active, but still. 7-8M new users is a drop in the bucket for a 300+M service.

How many BlackBerry devices do you own and support? So you have to wait a day or two for a free app from a company you troll over.

So u imessage and chat with other platforms? Oh! Right! You can't.

So stick with Whatsapp. It takes a while to process 7 million new subscribers but you have choices if your not happy

It keeps getting hung up during the setup on my Note 3; don't think it works on the 4.3 OS. It's been stuck on the "Setting up BBM" for 20min. Anyone else having this issue?

I got it working on my Nexus 7 tablet running 4.3. It works just be patient. Although you may want to try and go into app info and clear all the cache and app data and try again after force stop.

yea, I just tried it again and i'm getting the same results. it keeps saying "Setting up BBM". not sure if it's conflicting with my Z10 account; I told it to make my note the main account during the setup

Oh I created a new account as this is a tablet not my main device. I would try again in a bit. Could just be getting hung up because of the massive influx of new accounts being opened and switched.

I'll give it a bit and see what come out of it. I'm sure their servers are getting hammered right now.

I am having the same problem and haven't had any luck. I have been trying since the app since it showed on the Play Store. The app is just frozen on a spinning circle on the setting up BBM screen. I have tried checking my clock settings and switching from wifi to my mobile network with no luck. I have uninstalled and installed which just puts me in queue again which just leads to the same problem again once its starts to set up BBM again. I used the same email that I registered with Blackberry while I was waiting for the release. I have tried using the e-mail of a the working account on my Apple device but it still locks up on the setting up BBM spinning circle screen after you login with your email and password. I have erased the account off of my Samsung Note 3 cleared the cache as well as forced stopped other background apps just incase there was some conflict. Still no luck. BBM just runs all night stuck on the same screen. I wish somebody could figure this out I have spent days trying to get this to work

I was getting the same results, however I started from scratch and removed it restarted then reinstalled (I didn't connect to wifi). After I entered my email that I originally registered with blackberry prior to the release; it took about 10 min and too my surprise it worked, it's been working fine ever since.

Hello there...Maam please tell me the full procedure in detail how to download apk sort of side load...
will wait for your reply.thanks

you may want to try and go into app info and clear all the cache and app data and try again after force stop.

Question for Crackberry:

What are the competitive advantages of BBM. Since this will now be my one and only mobile messaging app (I'll keep skype at least till there is a desktop version of BBM), what can I say or point to to get my friends to get a BBM account? Etc.


Giving away this irrelevant app for free won't get this company anywhere. BBM has become an afterthought.

BlackBerry is dead! My S4 is so much better than Struggleberry 10.

What a clown. Your on a BlackBerry forum talking about your crap ass S4. My friend's own had to replace the main board after a week and another the screen shatter when she dropped it last week. Why don't you STFU and go over to

Yet it seemed to be relevant enough to get you to comment on it. It actually proves your comment irrelevant.



Mr Hater your pants are probably full of smelly stuff with all the excitement that BBM is creating. Lol

Posted via CB10

There are several bbm apps available via Google play store. You must make sure you are downloading the correct one; it is about the 95th app. Once downloaded you must enter your email to go on a waiting list.

Posted via CB10

Won't allow me to sign on. It says they have to still send you an email to use it. What's the point of putting it out if, you're still unable to use.

Is there a way to download off the play store and install the bbm app manually there there an apk?

Posted via CB10

Is anyone else getting "unable to complete setup"? no idea what im suppose to do and doesnt seem to be any info about it anywhere

There are several bbm apps available via Google play store. You must make sure you are downloading the correct one; it is about the 95th app. Once downloaded you must enter your email to go on a waiting list.

Posted via CB10

I had the same error but its fixed now.

Cleared cache and forced stop the BBM app and switched over to Mobile Network from Wi-Fi and reopen the BBM again.

me too, getting "unable to complete setup, No connection found", but my internet is on, is that really need to use wifi??

it resolved itself, try setup without wifi on if you have it on; you might be simply still in the que

Installed and working (not tested yet because of no contacts available) on Android 4.1.2. I'm thinking it will struggle in some markets where a large chunk of android phones have older versions of the OS. In my country (Argentina) a lot of people have 2.3, and surely will not run to buy new devices.

hey im also using a Samsung s3 mini but my phone keeps on saying "unable to set up,no connection" but everything else is working perfectly...did u also xperianc this, if so how did u fix it

I'm working on getting the app working on the pc. Check my posts regularly or under BerryLeaks. I should have it functional sometime tonight. It's not as simple as some people believe because of 4.1+ OS requirement ;)

Posted via CB10

In regards to the permanent notification, this is a GOOGLE thing:
"Google, in its effort to fight apps that suck down battery or stay alive to watch you without you knowing, now requires any application that wants to stay alive at all times to place a persistent icon in your notifications. When this is done, and that icon is showing, that particular app won't get closed, no matter how much RAM active applications are using. It's treated as a foreground application, even though not it's actually open on your screen."

my sony xperia e which has android version 4.1.1 will not download bbm and shows the message 'this app is incompatible with your device.' help!

im using note 8 and i cant download, "doesnt support the device or so". Is it limited to smartphones only? Non tables users? How can i use bbm on note 8? Any other experiences? Thanks

Downloaded on my daughter galaxy 4 active, waited a few hours. Then set her up and away she went! Worked perfectly fine! Now my wife and I can BBM her. Waiting for my other daughter to get set up on her iPhone and viola.. we are good to go!!!! Can't wait for voice and video chat to launch!!!

Posted via CB10

Downloaded on me android cos I precooked. I can't see voice and video call features on andriod though. Or do I have to be on wifi to get that feature. I don't need wifi to have those features.

Posted via CB10

Is anyone having issues with screen orientation locked in portrait mode. A friend of mine with an SGS4 says it's to awkward to type on his phone with portrait and always types in landscape

Can I use the same BBM login on my z10 and S4 at the same time? Alternatively, can I switch from device to device (when I'm travelling etc)?

Posted via CB10

Unable to complete setup. No connection found. Can someone help me with this? I've force stop, but that's not working. Thanks!

Get the same message: "Your connections to the wireless networks are turned off. Please restore your connections and try again". Please help

*****HELP! ******

Hi. A friend of mine now has BBM installed in his Android phone using the same credentials of his BB Z10 (i.e BlackBerry ID and BB Z10 Device PIN). Now, the question: If he sells his BB Z10, will there be a conflict of sorts somewhere since the BB Z10's PIN is the same as the one he is using in his Android device? What will happen if a friend of the Z10's new owner adds the Z10's PIN as a contact (my friend's Android BBM also has that same PIN). I am not sure if I am making sense to you, my apologies then. But your thoughts and expert opinions are highly appreciated.

ok tried download it on my samsung S6102. it says the bbm version is not compatible with my device! i wonder why. coz my android is 4.0.4

nopes not yet. its showing up on my Play store. and i got to download it. but i still can't use it. every time i try to activate it, it says I've to click on terms and conditions. and that check box is invisible

It's so embarrassing that my friend couldn't connect her bbm to the internet after introducing it to her.

Posted via CB10

Same problem all day. Tried both the .69 and .70 apks..Still the same "Unable to complete setup" thing. Says connections are off while everyother thing works perfectly! This is so terrible.

have you been able to this connection problem because it's also troubling me,all my connections are on but it still says the same thing, I'm using a Samsung s3 mini

Hey I have the same problem I've installed and re-installed it but it still says turn on wireless connection even though it's on, please share with me if u have been able to fix this problem

I m not getting login or signup icon..
They r asking me to type my email address as i type it the next level is to click on "I GOT THE EMAIL"but wen i m clkcking on it no page comes out after it n even dey r not sending me email..
Plzz temme wot should i do??

why doesn't the app work in portrait mode on my moto X. also the bbm icons that are above the virtual keyboard only allow for one or two messages to show in the active chat history...

Am not getting to download it on my phone they telling me its not for my phone i havr i samusung SGH-898 could tell me what to do i was really looking forward to this app and now i cant download it.

Am not get true with it i have a samsung SGH-898 and they telling me i cant download it. And i was waiting for this app to come out and now i cant donwload it could you tell mr why.

Is there any hope for those of us who use samsung tablets? is there going to be a release for us or do we have to find a way around gettinf bbm installed on the tablets? *sigh*

I searched for the bbm apk file online, downloaded and installed it. make sure the file extension has apk.

I have downloaded BBM on Android. Is there a way that you can organize BBM contacts into categories like in the "old" BB's? Gropups can only accomodate 30 and I need to broadcast to a lot of people. Thanks.

· Download BBM for either Android or iOS

· Run the app, fill in your already registered email address (any
of your friends may already register, use there id) , click next

· The app route to congratulation page.

· From there you can able to create an new BBM account or login.

i downloaded bbm on my samsung galaxy s3 its working but i have a problem with adding and receiving people's request , i sent my pin code to my friends but i didn't recieve any friendship request and i tried to add my friends but they didn't received any friendship request too.

my android version 4.1.2

The app won't download on my phone as it says that it isn't compatiable with my device but my Android phone is 4.0.3 and it says it should work?

That's is odd. My son just activated his new account on his HTC One, he currently has no carrier service. We have been messaging back and fourth on Wifi + sending pic's.

It says its not compatible on my device I have a HTC desire hd not to pleased that every other phone can get it but not mine does anyone else have this issue

Need help i downloaded the BBM app two days ago. i finally got an email back but now it's not loggin me onto BBM it just goes right back to putting my email in...?

Happened to me before. What I did was:
1. Delete the application
2. Reboot my phone
3. Downloaded the application back
4. Sign in

It worked for me. You should try :)

Hi there. I need help. I already downloaded the BBM appliation on my iphone and I already started chatting with my friends. The ONLY problem that I have is that I cannot look at my contact list on this application. Because I have like 500+ friends (since I'm using my previous account), so I wanted to delete some of them. BUT EVERYTIME I click "Contacts" , it automatically turn off my BBM. I need help please. Thank you so much for your time.

It is not working on my Note 2. For some reason it is trying to access a webpage that is not available every time I launch the BBM app, could not even get to the registration screen.

BBM works if you side load and install it on devices showing BBM not compatible in google play store.
It is working fine on my Samsung Galaxy tab2 7.0

Hi could someone tell me if it is possible to create categories in the Android version of BBM??? Thanks!!!!!!!!

Oh and welcome back BBM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

its shit i must confess in these parts of the world. Nigeria to be precise. After i downloaded the bbm app, i find it extremely difficult to type my emails address. Games apps pop up every seconds to interrupt, can anyone have a solution please???

Trying to add a friend via their pin# but every time I try and send them an invite via PIN, I have no option to send. The "send" button is grayed out. I've tried everything and it's driving me nuts. I've verified not an isolated issue by trying to add other contacts by PIN#. Using Galaxy S3. Have tried tapping under the first pin entered but still nothing send button still greyed out . What am I doing wrong this should be simple. Pls help thanking you in advance

Trying to add a friend via their pin# but every time I try and send them an invite via PIN, I have no option to send. The "send" button is grayed out. I've tried everything and it's driving me nuts. I've verified not an isolated issue by trying to add other contacts by PIN#. Using Galaxy S3. Have tried tapping under the first pin entered but still nothing send button still greyed out . What am I doing wrong this should be simple. Pls help thanking you in advance

Hey don...please help me...i have samsung galaxy pocket. i downloaded bbm. it installed. but now when i create a blackberry ID it says i must agree on terms and conditions but theres no box to click. What must i do?

guys please help me i downloaded bbm app but the problem is i cant agree to terms and condition of bbm because i do not see any box to accept on it....i am using SAMSUMG GALAXY POCKET

It is showing unable to complete setup as no connection found. But my mobile data connection is on and even internet is working. The message shown is "Your connection to the wireless network is turned off. Restore your connections and try again." Pls help..! _/\_

Hello I've been user of giffgaff for a couple months i have i am really happy.But i have a problem with bbm on my samsung galaxy fame.Eventhough i have unlimited internet after i download bbm on to my phone to complete the setup it needs wifi , after i complete the setup with wifi .I disconnect from the wifi my bbm works for a couple hours and then stops working. But when I connect to wifi it starts working again. Try to reply as soon as possible thank you very much.

Hi everyone,
I have a Galaxy S3 with bbm but bbm won't stay connected (icon disapears from the top intermittently). Since it won't stay connected I don't get messages in a timely manner. Its very frustrating and I'm not sure I can continue using bbm if this continues.