BBM for Android and iPhone update

By Adam Zeis on 23 Sep 2013 04:43 pm EDT
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An update on BBM for Android and iPhone:

Hi Android and iPhone users,

This is Andrew Bocking, head of BBM at BlackBerry. As a follow up to our first blog post on Saturday, I want to take a moment to provide you with an update on the rollout of BBM on Android and iPhone.

Last week, an unreleased, older version of the BBM for Android app was posted on numerous file sharing sites. We were aware of an issue with this unreleased version of the BBM for Android app. This older version resulted in volumes of data traffic orders of magnitude higher than normal for each active user and impacted the system in abnormal ways. The version we were planning to release on Saturday addressed these issues, however we could not block users of the unreleased version if we went ahead with the launch.

We attempted to address the problems caused by the unreleased version throughout the day on Saturday, but as active users of the unreleased app neared a million – and accelerated – it became clear that the only way to address the issue was to pause the rollout for both Android and iPhone.

The team is now focused on adjusting the system to completely block this unreleased version of the Android app when we go live with the official BBM for Android app. We are also making sure that the system is reinforced to handle this kind of scenario in the future. While this may sound like a simple task – it’s not. This will take some time and I do not anticipate launching this week.

Thank you for your patience while we take the time needed to deliver the experience you expect from BBM. We will continue to provide you with updates here on InsideBlackBerry.com and through @BBM on Twitter. We will notify everyone who has pre-registered on BBM.com when BBM is available on Android and iPhone.

Andrew Bocking
EVP, BBM

 

439 comments

mandony

Long live BBM

Too bad the BB phones did not have such success.
Could you imagine ... bizillions of Z10 and Q10 sold in minutes!

jc4957

yeah, sounds like the iphone 5s and 5c this past weekend. 9 million in a weekend.......*sighs* those were the BB days (shakes head)

thedustytaco

God... its all your faults... if you guys hadnt went and downloaded the unreleased bbm, this wouldnt be a problem... now we have to wait a week lololol. the irony of nothing :)

3hb78ftg

Are you serious? Please tell me you're joking and didn't actually believe that load of bull.

They're just too embarrassed to admit that they had a "what's this button for?" moment.

SILENCE!!! For I have spoken...

seascape

You can call it B.S. if you want. I believe it. It makes sense.

"This older version resulted in volumes of data traffic orders of magnitude higher than normal for each active user and impacted the system in abnormal ways. The version we were planning to release on Saturday addressed these issues, however we could not block users of the unreleased version if we went ahead with the launch."

Who'd have thunk an unreleased application could fail to work properly?

BBM is a service. I agree - BlackBerry needs more robust infrastructure. They were caught unprepared. At least now they've realized what they need to do or get. If they are having capacity or capability problems maybe it's time to turn to Amazon for help.

3hb78ftg

So in other words BlackBerry didn't expect so many people to want to connect to BBM? That's being unprepared and having little faith.

Besides...I still believe it was a "what's this button for?" moment. lol

Come on BlackBerry, let's get past this and keep moving forward.

SILENCE!!! For I have spoken...

Puz_zled

No, the traffic load for each user (all x1.1 x10 6 using the leaked version) was orders of magnitude higher than for the same number of people would be who were not using the leaked version. So traffic load was going up exponentially, not arithmetically as users were added. That's how I read it.

Swiped with one thumb from the virtual keyboard of my awesome Z10!

ianbordas

I think this is all BS! BBM multi platform was canceled until the privatización process goes through....

Posted via CB10

farmwersteve

I agree. I light of recent news, the bbm had to be squashed in order to keep the share price low, in order for the shitty offer of $9/share to take it private

It's a bunch of B's

BlackBerry probably leaked that km release on purpose to drop the share price

Posted via CB10

iwasspartacus

Yup. Will be an interesting case study for B schools.

Hopefully law schools too. People should be arrested.

Posted via CB10

barbas79

So that was for the android leaked version, but from what I understand, the iPhone version was working correctly and was not a leaked, why did they stop the iPhone too?

Posted via CB10

Mr.mister

The iPhone version is running in certain countries

Posted via CB10

Lebussle

I'd imagine it is to avoid the perception of bbm outside blackberry as an iPhone exclusive. All or nothing at all.

Posted via CB10

kupfernigk

In fact, the "unreleased" version included a DDOS attack, and it is tempting to believe that one of the companies with an alternative messaging service released it to try and sabotage BBM.

3hb78ftg

So then BlackBerry has no way of knowing which release is connecting?

They should at least be able to see which version is connecting and simply push out a message indicating that they need to update in order to connect.

SILENCE!!! For I have spoken...

mkbbryfan

How does this make sense? They have everyone's pin number... let them just block the bad pin #'s

Posted via CB10

xandermac

Do you believe it? See, most companies would just release the actual working app for those people to "upgrade" to which would fix the problem right there but RIM didn't "really" have a working app ready to roll out. The leak WAS the app, it was FUBAR just like the iOS version (that was submitted weeks ago but pulled for the same reasons) and now they're passing blame.

cletis

Another testament to the futility of the use of emoticons to indicate facetiousness.

Carmels

Actually, it's entirely accurate. I touched base with my buddy few weeks back who works for BlackBerry. He was explaining to me how much of resource hog BBM is and how much infrastructure BlackBerry has to maintain just to keep it running.

You have to remember, alongside getting these new users activated on their servers, they still need to manage multiple versions of BBM still in use e.g. BBM for BBOS 5, 6, 7 and BB10.

From my Z10 to YOU, BOO-YAH!

Loc22

I will take the figure with a pinch of salt coz on Wednesday Bloomberg reported that the pre order were less than encouraging.

Posted via CB10

JimmyMezaR

Blackberry has be en sold. Buyer: Fairfax Financial Holding.
Is that good news, I hope, I don't know.

Supa_Fly1

They haven't been bought YET!! It's still tentative and Fairfax hasn't secured all funding yet to even complete the deal!

Posted via CB10

mauro316

So this actually confirms that a million people downloaded a leaked version. I wonder then how many at I sheep store downloaded the original one? Would love to have that number...

Posted via CB10

Fahad Shafiq

sorry mate, lets do a little analysis shall we? iphone 5 sold 6 million in 3 days where as both 5s and 5c combined got 9 million...and lets go further why bb failed. till few days back i was paying Rs1000 for service charges that my carreir was charging for BIS and i found out we dont need to. I say many who are still paying this and angry why bbm is free for others. issue here was marketing. heins promoted it but didnt tell what OS does for us. android apps can run and many dont know or dont know how to get it on phone. in simple an event should be planned and BB10 OS should promoted or can be done via facebook as well.

tw1g_007

First but that doesn't matter

via CB10 (BB Z10 : BLK : OS 10.1) [ Channel @ C0012477B for BB News, MMA & Tech Updates ]

travaz

Especially when your not first lol

BBrickk

He's first to say First, so he is.

Posted via Z10 STL100-3 using CB10. Fido, Toronto.

Bobert_123

Lol true!

Posted via CB10

3_M4N

Touché!

Posted while peeking and flowing on my incredible BBQ10!

SHADOW

I feel bad for you

The Gamer's Network- C00015A3 || From my Z on .1047

iwasspartacus

Doesn't your user name cancel out any mocking?. It's like.... Shit Breath.

Posted via CB10

Siya10

Erster!

Posted via CB10

--TommesJay--

Vierter!

Posted via CB10

bpmg4u

Seid Ihr beide nicht!

nemo7

Oh man jetzt noch auf Deutsch, Kopfschüttel -.-

Posted via Z35

willm

Thorsten ist ein doof affen!
... that's about all I remember from high school...

nemo7

Hahaha it's seems that it been a long time xD

Posted via Z35

bpmg4u

it seems English is also a foreign language to you guys ...

QuIcKsIlV3r

stupid idiot, not even first... you were the third poster and someone already beat you to the stupid first contest. Pathetic

pmich

well at least there's an clear explanation!

TheSylence

But it's two days late

Posted via CB10

bbontherise47

no its not, How can they release an update if they aren't 100% sure what the issue is? they know the issue, they are fixing it, and they have let us know. PERIOD

TheSylence

The explanation is late.

Of course they cannot release something they haven't finishes yet.

Posted via CB10

jlbenc

What about the Storm?? :)

Posted via CB10, from my DarthBerry

3hb78ftg

And the Squircle?

SILENCE!!! For I have spoken...

ParmarMania

Bring back the storm! Coolest name ever

Posted via CB10

iwasspartacus

And the z10?

Posted via CB10

Douken

You are late

Nissan GTR Channel - C001247FA

avatsaev

Take that "period" and stick it up to you a**. When you're in that kind of market and you don't have the competence to LITERALLY see the future; shit like this will happen. If they had the competence to anticipate things a little bit none of this would happen. Leaks are very common and I can't believe they thought this wouldn't happen, and let cheap Indians code cross BBM without any version tracking security. I think they deserved it for being cheap and incompetent.

kupfernigk

Why do you think Google always releases its services as "beta"? Becuase when you are deploying large scale cloud applications, it is impossible to predict the future. Your posturing on a blog is pointless; in the real world Microsoft, Apple, Facebook and the like have all had their major foulups, but because they are US companies they get a free pass. Remember Facebook accidentally turning off all privacy? Azure failing because someone at Microsoft forgot about leap years? The iPhone that could drop calls if you held it by the surround?

RP Singh

+1

I firmly believe that most people realise what you said, but those are the people who keep reading quietly and don't have it in their habits to cry out in alarm over non-issues.

BBrickk

You had to didn't you!!

Posted via Z10 STL100-3 using CB10. Fido, Toronto.

robdob123

Not it's not it helped drag the price of the stock down further

So thanks guys whom screwed with the system and cost us investors even more money.. bravo as$ho6es

GeoYeo Free Local classifieds - Built for Blackberry 10, if you like it please Rate It and Share it! http://appworld.blackberry.com/webstore/content/29691888

mkbbryfan

This is the exact reason why they did this - in order to keep the price below the $9 mark so Fairfax can make the offer... if BBM had a successful launch, the price of the stock would have probably gone back up over $9.
Does anyone really believe this garbage about a leaked version causing so much trouble? I am no developer... but I can't understand why they can't just block the bad pin #'s and go on... after all BBM users work with a pin...

Posted via CB10

babu123

+1
In my opinion, this BBM stunt had several purposes. Firstly, they were able to keep a promise they made to release BBM by the end of summer even though they may have changed their mind by then. Secondly, by leaking it unofficially, they were able to demonstrate demand for BBM (1.1 million users in 8hours) to potential buyers. Thirdly, the leaked version provided a credible excuse (which may be true) to pause the release of BBM which would have raised the stock prices due the demand that clearly exists for it. This allowed for an easy way to keep stock prices in line with previous setbacks such as the inventory write-off and layoffs, making it a perfect combination for a low ball offer from Fairfax, in hopes to attract other potential buyers that may offer more than $9 per share. I wish BlackBerry the best and I hope they get a much better offer than what's on the table, for the sake of the investors.

haeluna

I like the angle you see it from. But on the downside, I think the anticipation has died down and will reduce potential new anxious bbm users. It's going to be a good case study for companies and busing as students

barbas79

What is the clear about it?
A leaked version of ANDROID was causing the problem and they stopped the iPhone version too.

Posted via CB10

mrskycar

Now that is something more concrete.

bintheredundat

How typical of this company.
The one app the one function that everyone has come to love and know can't even be released on time.

A complete and utter cluster :+/*

Posted via CB10 on my Z10 Oreo

huwit

I tend not to believe this explanation. But hey who am I.

Posted via CB10

Dave79

Sure they were using android leak as a scapegoat..

BBrickk

So everyone demands an explanation and when BlackBerry releases one, you find flaws in that too.

...everyone keeps disappointing themselves by creating imaginary scenarios that they expect of Blackberry. let them do their work. None of us knows better. If we did, we wouldn't be here.

Posted via Z10 STL100-3 using CB10. Fido, Toronto.

dble07

Thank you, took the words right out of my mouth.

Posted via CB10

XDrew42

+1.1 million.

Posted via CB10

MES28

Is it too much to ask for an honest explanation?

Am I the only one who thinks the easiest way to prevent the spreading of an old leaked Bbm would have been to release an official and current version?

Posted via CB10

jacdav

Yeah but saying the leaked version would have affected the current version and look at it this way. If the leaked version worked but caused the current version not to then you wouldn't get round it would you. I'm not an expert but that's the way I see it

Posted via CB10

VeniceBB

Totally agree BBrickk

thatplaybookguy

BBrick, its because everyone is a critic and tends to know more than industry leaders, you know from their couch instead of actually going to school and learning it.

djsrt

Fuck man, I agree. All I hear is bitch, bitch, bitch. Sometimes I wonder what these people are like in real life.

I'm glad BlackBerry got sold and is going private. Less negativity in the news might not help their image, but it will silence all of the yacking to a degree.

Posted via CB10

kupfernigk

They probably work in customer support, aka Macdonalds.

barney009

Dave79 slags off blackberry in every post yet in the last post he was moaning about the money he has lost as a shareholder!!! It's because of people like you that nobody has confidence in BlackBerry any more and you're a shareholder ....what an idiot!

Posted via CB10

Dave79

BB management is doing great, they are creating value to the stockholders and doing an amazing job at delivering outstanding services and devices. Let's commend them.

The CEO has done such an amazing job that he should deserve $60 millions bonus and a trip around the world with the new company jet he bought in July!

canuckvoip

That's better...
Wait, what?
Ha!
:>)

thatplaybookguy

is he an idiot for being a shareholder or just in general. its statements like that that hurt bb as well.

barney009

He's an idiot for constantly slagging off a company in public that he has shares in. There is so much hatred out there for BlackBerry as it is.

Posted via CB10

djsrt

That's the "Shot myself in the foot" move.

What an exit :)

*applause*

*snickers*

Posted via CB10

dunerzr

You are huwit...

Posted via CB10

AlwaysSmile

OK so this means I could stop searching for this week release cuz it won't happen this week! Sad

Posted via CB10 ~ Follow me on Twitter @TheNewsHQ for all news as it happens ~

cgk

Maybe BBRY needs Tools not toys.

3_M4N

Haha! Yes.

Posted while peeking and flowing on my incredible BBQ10!

Adeff Smith

Still no time when

Posted from Jamaica via Q10

r0v3rT3N

Thank you BlackBerry.

WillieLee

Untangling that web would take some effort. Hopefully they can get it done for next week.

ttgapers

Stupid explanation really. With all respect to the PR, it is absolutely ludicrous that BlackBerry cannot block a malicious/problematic app instantly from their infrastructure. Sounds like a larger problem to me.

It kind of confirms the short term thinking of all senior management at BlackBerry.

Posted via CB10

jasonvan9

I dont think you are qualified to talk about anything you mentioned in your post, keep quiet and read something

Posted via CB10

Puz_zled

Literally sitting in Timmy's laughing....thanks

Swiped with one thumb from the virtual keyboard of my awesome Z10!

timboalogo

Well said!

Posted via CB10

BBrickk

Seriously!!^^

Posted via Z10 STL100-3 using CB10. Fido, Toronto.

1magine

He is FOS. Every insider already knows and has already reported that the leaked version was the final approved version. It was just FUBARed. (There were communication issues because of BB Channels). I know it, he knows it, and anyone paying attention knows it. BB makes themselves look silly and distrustful with this type of arrogant lies.

If you can't admit the truth and apologize, rather than continuing to blame others, you deserve your fate.

But go ahead and attack me too. Or maybe you can ask CB Kevin about what he knows...

BB_Bmore

While I agree with most of what you said, I have to correct you about the leak being the actual release version. The leak was a-.42 build while the release version was a -.52 - 53 version.

Genghis2k3

Which, if true, invalidates everything he stated with such conviction.

cletis

"Every insider already knows and has already reported that the leaked version was the final approved version."

I'd like to see documentation of this, as I haven't yet.

djsrt

Maybe you're right.

However, what's with this incessant need for accountability on trivial things. OK, yeah, there are millions of people waiting for BBM, but what good does it do to say "hey, that version didn't work. We fucked up."

I know what that end result would be.

Posted via CB10

KPMcClave

That's a legitimate question.

I think the result would be a tourniquet on the hemorrhaging good will and loyalty that BBRY is losing with it's ongoing bumbling. The company has not been even the slightest bit transparent and people now expect that they will either not say anything or say something that turns out not to be true.

I think the backlash and bad feelings that this issue brings out (for those of us who were loyal BBRY folks...haters gonna hate and I'm not acknowledging them) is primarily because it is so much par for the course. They have absolutley not earned any benefit of the doubt. Quite the contrary. It's one bad thing after another, and most of it is self inflicted.

They, or at least their apologists, also tried to blame carriers when they botched the BB10 US rollout.

iamrauu

"...n everytime I come in the forum you got the microwave on high, F* U", then walk out!

- Kevin

http://www.youtube.com/watch?v=pZcCog-G7SI&feature=youtu.be

Posted via CB10

Aleij Barb

Like the article stated, it's easier said than done. If you are so talented, why aren't you working for Blackberry? Or even one of those giant companies?

Some people are "geniuses" behind their computer screen.

Red_Berry_21

so will we have it this week?? :S

lomsha

DId you bother reading the statement?

cletis

Look at you: Practicing up to be a lawyer by only asking questions to which you already know the answers!

qwerty4ever

The sign of a good interrogator.

Posted via CB10 from the BlackBerry Z10

d_elkhori

When it gets here it gets here that's my attitude anyways

Posted via CB10

BBrickk

If only your attitude can be scaled to the masses...

Posted via Z10 STL100-3 using CB10. Fido, Toronto.

Chad Thandy

Good to see blackberry are keeping us all posted on what's going on

Posted via CB10

Xandrex_BSCF

yes, this usually does not happen, so kudos to the author of that blog article.

Dude_9

Doesn't matter too much, another week an't gonna kill nobody

figojorge

He never said it was going to be a week. He said it's "not" going to be this week meaning it might be next week, next month, next year. Who knows?? If their is one thing Blackberry is good at it's being vague.

BBrickk

It's not vague. You just disappoint yourself by expecting something else.

Posted via Z10 STL100-3 using CB10. Fido, Toronto.

bb4life21

Wtf are you talking about?? You are just rambling defensive rants. If blackberry is not being vague...please enlighten us all when bbm will be available

thatplaybookguy

It definitely wont be this week.

BBrickk

Better than negative rants that's for sure.

Posted via Z10 STL100-3 using CB10. Fido, Toronto.

cletis

My friend, you should acquaint yourself with the definition of "vague."

figojorge

I looked it up just for fun. Here are some synonyms in the definition:hazy - indistinct - obscure - nebulous - dim - indefinite. Need I say more??

cletis

Perhaps now you should look up the definition of "Whoosh!"

(I just came closer than i ever have before to using one of those stupid emoticons the kids like. Ugh.)

imranz

I believe it will be released after Z30 enter the market

ttgapers

And also guess he had the weekend off because this was released eod Monday. Incompetence at its fullest.

BlackBerry knew that buggy app was out there and did not proactively block it and therefore paid for it publicly last weekend.

If I was the EVP somebody's head has to roll since this was their biggest launch outside of the z10.

Sad really.

Posted via CB10

Chad Thandy

BlackBerry are keeping us up to date, maybe he didn't say anything before cause he was busy trying to sort this out
Stop hating on blackberry they're doing their best to fix a problem that wasn't even caused by them

Posted via CB10

1magine

The app was buggy because it wasn't and isn't finished. But it was given final approval to go. That was all BB's fault. No one else's. Its just like when BB tried to blame Verizon for the crappy software on the Storm . Oh how soon people forget.

Again the leaked version was the release version. It just was buggy and they had no other version ready to go.

Zedi Master

Weird. The only detailed post so far seems to have already disproved your claim. Do you have anything to back up your story?

Posted via CB10

iwasspartacus

BBRy's typical behaviour.

Posted via CB10

Chad Thandy

Can I bring your attention to this paragraph

'Last week, an unreleased, older version of the BBM for Android app was posted on numerous file sharing sites. We were aware of an issue with this unreleased version of the BBM for Android app. This older version resulted in volumes of data traffic orders of magnitude higher than normal for each active user and impacted the system in abnormal ways. The version we were planning to release on Saturday addressed these issues, however we could not block users of the unreleased version if we went ahead with the launch'

He clearly says They were aware of an issue of this UNRELEASED version that was leaked

Posted via CB10

xiaohuaxing

Yea. Incredibly stupid that they said nothing for 14+ hours after the supposed launch time, which gave all the more reason for people to download the leaked app, which everyone was promoting and linking to in the forums, saying "why wait? Just download this." I seriously hope it didn't take them the entire 14 hrs to find the problem.

Posted via CB10

sidhuk

Here we go, XBBM is delayed and wont be released with in this week. IMO it wont be released with in the time frame of Fairfax offer.

Mikey_T

No surprise, just another blown deadline and broken promise from Blackberry.

Don't blame them though, it's not their fault. Blame impatient users.

bintheredundat

Exactly. Another delay. Ffs has this company ever hit a deadline??

Only thing that they seem to do efficiently is show their employees the door.

Posted via CB10 on my Z10 Oreo

sajko11

And that makes perfect sense. What is sort of unbelievable is that despite a lot of bad press, trolls on every single media there was over a million users that registered themselves with unauthorised app... add to this the whole mess with fake apps in Google store and you should get an image of incredible demand on Blackberry products...

Posted via CB10

darkehawke

Lol that is a tiny figure. Hardly incredible.

Posted via CB10

RubenDM

They manipulated some things really well last days / week...
This isn't the real reason why they pulled it.

darkwater79

And you know this because?

Posted via CB10

RubenDM

Why the early report?
Why no more blackberry logo on lewis H his car but a BBM logo?
Why pull back the rollout of BBM x platform?

Cause they knew ff was going to bid.
It is clear that they will focus on os...

This is what i think. I won't push people to agree with these facts but think about it...
They manipulated the stock to get the deal before their official q results.

BBrickk

He doesn't know any better...

Posted via Z10 STL100-3 using CB10. Fido, Toronto.

BBrickk

As in, speculating like we all tend to do. Disregard the negative tone in it.

Posted via Z10 STL100-3 using CB10. Fido, Toronto.

pcguy514

shhh, bigger picture...

Maxey05

This is typical of BlackBerry.. but at least it will be done right and reinforced so there are no issues for users. BBM has always been solid! And will remain the best communication service! Patience..

jordandrews90

THANK YOU Mr. Bocking for an honest update!

Posted via CB10

jasonvan9

These poor guys have the worst luck in the world, who would have thought the one version of bbm where they had issues with data overloading would be leaked to 1million+ users basically overnight...

Server systems can only handle so much, and blocking a previous version of an app is not a simple task, its not designed to work that way... hope these guys manage to get some sleep and see their families in between the coffee and coding

Posted via CB10

Grizzli

After year-on-year-on-year-ad nasuem of constant history of failure to execute, I doubt this is bad luck... it's systemic BBRY failure. I adore BBRY products and am a loyal customer, but lets call a spade, a spade.

iwasspartacus

Yup. Key word: systemic.

Posted via CB10

ttgapers

Sorry man. With proper planning one doesn't have to rely on luck.

Posted via CB10

thatplaybookguy

but you forget, technology is fallible and not everything works as planned.

Xandrex_BSCF

no it is not worst luck.

1)
when you play in the Android field, you need to face the fact that the numbers will be multiplied by 10 or 20 compared to the volume of leaks in the BlackBerry World.
After all, many people choose Android because it provides the amount of hackability they want.
a 1M+ leak is quite common in the Android world, for any app that is expected (either because people want to use it, or because people want to bash it).

2)
not designing a testing version that can be blocked is bad development management. Especially when you play with the production servers.

3)
closed beta systems exist. Just remember the time before BlackBerry AppWorld. Mobihand and Handango were able to have a closed system for apps, by using the PIN. BlackBerry could have done the same with a closed list of registration emails (and assign them one PIN linked to that email).

eldrover

I'm pretty sure I remember that BlackBerry did #3 a couple weeks before release...

I'm not ruling out stock manipulation, but, personally, I'm leaning towards belief of the officially released statement.

Software development is not an exact science, and just about every major software release has issues... I remember Bill Gates having major, major issues with Win97, I believe, at the official media launch.

Posted via CB10

mphillips828

Hopefully with these delays, there is a surprise of added features to the BBMx app...not all of them of course, but would be nice to have some added features that we on BB10 enjoy! maybe voice chat with video to come later, or just more file sharing features

iwasspartacus

Hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha.

Posted via CB10

sisqco

I think blackberry has just prove to us, Z10 owners, how unserious they are with things over there @ the office

Posted via CB10

AbdAllah Ahmd

..,,..O mankind! Say No God But Allah, Achieve Eternal Salvation..,,..

" Laa ilaaha illallah " (There is none worthy of worship except Allah.)

( I bear witness that there is none worthy of worship except Allah and I bear witness that Muhammad is His servant and messenger )

( Introduction to Islam )

http://www.blogger.com/profile/00783655376697060967

cletis

I've got to say that I've never seen religion spam in a comments stream before. Huh.

Mods: When you delete this crap, please delete me response as well, so that I'm not replying to some unrelated post above it.

BBrickk

BlackBerry Messenger is what you meant..!

Posted via Z10 STL100-3 using CB10. Fido, Toronto.

2stix

Yeah right. Why does BlackBerry roll out these sacrificial lambs to insult the intelligence of us all. Good grief

Posted via CB10

Mac of York

I'm OK with this -- I'm just glad that we got an update about it. Thanks.

djsrt

Yup. Same here. Simplify:

"Something went wrong, and we're working to fix it. Stay tuned."

I'm fully OK with that. In the end, who cares what's/who's to blame? The bitching just makes it worse.

Posted via CB10

SoUnCool

basic question is why they leaked the earlier version? Common people, its not like you walk in their office and pickup the old version for masses

kevinnugent

Exactly. The leak came from them..

sebstarr

Disgruntled ex employees?

Posted via CB10

cletis

This is a good example of a comment that needs sarcasm tags. It'll soar right over the heads of those who sincerely believe that which you are mocking.

tazeur

Are both Android and iOS versions buggy?

If iOS is not buggy why would they stop distributing both?

sisqco

That's why I said they the company is full off very unserious people, like African leaders

Posted via CB10

BBPandy

People with the iOS vs can continue to use their app. Only the Android app is being blocked. That being said, I don't know why they don't continue with the iOS rollout

Posted via CB10

boldbalance

I know right! I think they should have continued with the iOS deployment and only paused the Android deployment. If I recall correctly, there weren't any issues on the iOS end.

Posted via CB10

cletis

I wondered the same thing. My guess -- assuming that he's not lying outright -- is that the phrase "the launch" in the statement "we could not block users of the unreleased version if we went ahead with the launch" refers to the launch of both clients. However, since the iOS client was indeed launched -- a day ahead of schedule -- real-world performance should be known for all 3 of the clients then running (native, leaked Android, official iOS). And from what I've read, that performance was fine. So if those reports are correct, and if the leaked Android client comprised a not-insignificant percentage of the clients online during that time, then the claim of "traffic orders of magnitude higher than normal" seems questionable.

(Overall server load as well as client type distribution would paint the entire picture.)
(For those unfamiliar with the phrase, the term "orders of magnitude" refers to, at a minimum -- due to the use of the plural -- a factor of 100 times more traffic.)

Joel Hill

Wow, very happy they took the time to give a detailed update. Nothing is worse that silence and speculation regarding such a demanded app.

Good luck bbm team, don't forget to sleep sometime this week!

Posted via CB10

haralampinedelin

What is so detailed about this update? It basically says the same thing as the last one, but in more words. It doesn't really explain WHY they couldn't block the leaked version, why this APK affects iphone rollout, why was there no killswitch in every pre-production beta, when every piece of software and hardware specification they have has leaked so far (Latest one being the Kopi, from today, not to mention all the 10.2 OS leaks).

gknaggs

It affects iPhone because they risked having the whole thing come crashing down. NO BBM. For anyone till it got fixed. If iPhone and Android were using the same servers and the leak was using up multiple times the data it should have been, then it would crash those servers. Adding more users to those servers before removing/blocking the faulty unreleased apps would be stupid.

Posted via CB10

haralampinedelin

what IS stupid is that the company that controls everything, both on the client and server side, is unable to prevent its own app accessing its servers, not to mention "advanced" stuff like anticipating a leak, which any bozo on this forum was expecting. Also, no explanation, why not pull IMMEDIATELY the google play version, release an APK on their official BBM blackberry site, and go nuts on twitter, facebook, crackberry, engadget, osnews, arstechnica and so on, with link to the APK and explanation that until those who have sideloaded the leaked APK remove it and install the correct one, nobody will be able to properly use BBM. This would have taken 6 hours to purge the leaked APK, tops...

gknaggs

There was no BBM app that was real on Google Play. Those were fakes. And Google themselves couldn't keep dozens of said fakes from being added hour after hour. The cause was leaked builds of the app pasted all over websites. BlackBerry cannot release the apk on their website as it would probably violate the TOS. The only option is to block all the builds that people may try to use or my be leaked. Which could actually quite the task. But I'm sure that for you such things are child's play... wait you didn't even understand the OP. Weird.

Posted via CB10

haralampinedelin

That there was no working BBM version on Play actually simplifies things, i was under the impression that someone repackaged the leaked APK and posted it on google play. And violate whose TOS? Google play? How are whatsapp, spotify and FBreader not violating the TOS then, since they offer APK separately? What was there to understand in the OP? That this is the perfect explanation? Um, no it's not, it's not even any different than the one from yesterday. I already gave a solution to the current situation, which could have been implemented easily, days ago. Under my wise (armchair) leadership I would have also foreseen that there will be all kinds of leaks floating around, based simply on track record with leaks of 10.1 and 10.2, and the numerous device and specsheet leaks in the past years. Even now, what is there to salvage really? Transfer all the user information to a new server, burn the android and ios server, which is apparently separate from the BB one, so that all the downloaded ios and android versions don't work anymore. Then release one working version for both ios and android, that connects to the new server, and APOLOGIZE for the glaring incompetence, ask for forgiveness, and hope the users accept your apology. No other choices left really.

lnichols

Obviously the iPhone app has an issue too or why stop it? They messed up again and are doing a cya!

Posted via CB10

fearmantis

Long live BB!

BB Z10 Rocks!

SINGIDUNUM11

He doesn't anticipate this week....So approximate date would be good. Let's say, month or so.

Bobert_123

So, for the first time in history, blackberrys problems are coming from impatient users?!?

Posted via CB10

Otech#CB

Glad to hear from them! :D Thanks CB! For keeping us calm.

Posted via CB10

adrenaline_x

But What does the IOS app have to do with the Android App? Can then not keep rolling out BBM on IOS?

BadGoliath42

They are probably using the same servers. If they need to do maintenance on the servers both non-BB platforms are down.

Posted via CB10

3_M4N

This is a good question.

Posted while peeking and flowing on my incredible BBQ10!

derizzle

Lol...I think I read that Crackberry posted the info abt the leak or something last week...

Sent by Bbry Zed10

cletis

I thought it was leaked the day before.

BadGoliath42

Haha! I wouldn't want to be the BlackBerry employee that leaked the buggy app, I would feel bad as hell. Or quite powerful. Depends if it was good or bad intentions.

Posted via CB10

k8bushlover

They are going to have to identify, and axe, publicly, the source of that leak (and shame on CrackBerry for being complicit -- thank you, for the "we're all for leaks" culture).

Otherwise, it was clearly an intentional leak timed oh-so-perfectly to be bad for the stockholders, good for a potential buyer.

When was the Fairfax deal inked (in principle?)

UdePagter

Will this effect 10.2 also??

Posted via CB10

Xandrex_BSCF

no.
This post is about an app for Android and iOS.

UdePagter

If they need to fix this asap maybe they can not finish there work on 10.2 on time.....

ikalinin

Excuses, Excuses. It should take HOURS to block an APP, not DAYS!

ttgapers

My point precisely. But I get flamed. Just note to the others, I have always supported BlackBerry.

This bungling was literally their last chance of a good public showing to arguably their best know product.

The failure to launch and not predict suitable capacity on a server infrastructure that they have boasted over and over is second to none just shows how inept and/or arrogant they are.

History has shown that transparency and BlackBerry are not to be used in the same sentence.

As BlackBerry motto states....keep moving.

Posted via CB10

Zedi Master

Your post seems to intimate that the proper release was leaked. According to various sources it was not. If a limited pre-release version was used by more than the small beta test group then it is easy to see that traffic was abnormal to those servers.

Posted via CB10

playbookster

Thanks for clearing that up Andrew. Sick of the dumb rumors

Posted via CB10

mmoosa

First they said "1.1 million" now it's "neared a million". Get your facts straight BlackBerry.

Via CB10

cletis

Here, at least, his facts are straight. The final number was 1.1 million. He was referring to a point in time earlier on Saturday, when the number had not yet climbed that high -- but was climbing.

niklow

This is what happens when you outsource the development of an app to another company.

YTDW2000

Say what you will regarding BlackBerry, I see this as another example of a crack security team at work that successfully warded off over a million "threats".

Sent from my BlackBerry Z10

trwrt

Or, that they built crappy infrastructure that was easily DDOS'ed into the ground.

haralampinedelin

A "threat" that they themselves wrote. None of the fake apps on the play store could connect to the blackberry servers, even if they tried. But they were mostly phishing/malware apps anyway. Pulling the plug on a whole system or subsystem is not exactly considered "warding off"

dejanh

Good response. Maybe this is how the new BlackBerry will handle stuff.

Posted via CB10

YTDW2000

Let's see what you can build in your garage.

Sent from my BlackBerry Z10

jiimy

Someone from BlackBerry must have been watching the video chat this morning. Seems a little too coincidental.

dew066

It doesn't matter...BBM is the best messaging service on any platform, so whenever it comes it will be downloaded. looks bad though, but in light of the rest of the news this is minor.

CB10 on Z10 (Telus)

bbjdog

Here is a thought for the peanut club, Friday bad news, weekend halt on Bbm release, and finally letter of intent on Monday. Does all three things stir up any rocks in your brain? Maybe Bbm will not be released cross platform anymore!

Posted via CB10

vgorous

Buy bb10, instant bbm.

Posted via CB10

niklow

unfortunately people are not that desperate for it

SecondLight2

and give up my entire ecosystem and apps? Just for BBM? Yeah right!

Pilot Prop

Soooo they basically haven't updated us on anything. Old news

Posted via Pilot's Q10

Fulano De Tal

I don't buy it. They should release something that is superior to what their competitors offer.
I feel about BlackBerry the way Chris Rock feels about rap: I love it but I'm tired of defending it

Posted via CB10

EsJayDee

Lol.

Posted via CB10 using my flick-ity keyboard :D.

cletis

Although I have never used BBM and have little personal understanding of its features and functionality, it seems unquestionable that to those who do use it, it is far, far, far superior to whatever is its competition. So you are apparently asking for that which they are promising.

And I feel about Chris Rock the way Bill Cosby does. 'Nuff said.

Adva_

Using the leaked app as a escape goat. Every sane person who is not a blind fanboy/fangirl knows BlackBerry messed up and the story they are telling isn't the whole truth. They were lucky the android version was leaked before time which made them aware something was seriously wrong with the launch they were going to do.

Blocking an app from accessing servers is not a difficult task.

liteScribble

That's not good enough man.. BBM team probably just left 2 guys or something. It took them ages to cook up this piece of writing.

Posted via CB10

paulmike83

Well, at least we know its popular. Nice. Get well soon BBM, get well soon so the new 9 million iSheep can get on BBM and you Android users. Long live BlackBerry. Wooooo

Posted via CB10

dad2bandm

Another week...jesus.

Posted via CB10

dosto

I've lived w/o BBM for Android and iPhone for this long, another week won't hurt (although it is mildly disappointing).

@dunaway - Posted with TMO Q10 via CB10

SecondLight2

Where in the statement did you read "another week"? Inquiring minds want to know

k8bushlover

yes, "not this week" is not equal to "another week"!

EsJayDee

+1

Posted via CB10 using my flick-ity keyboard :D.

The SPCS Guy

I AGREE with you 1000000%. It's DAMN SURE DISAPPOINTING!

sana8624

A bit disappointed.

Posted via CB10

pould

They go on about to developers what you can build in a few hours and after 4 months BBM is not ready for prime time pitiful.

Posted via CB10

moosbb

Golden quote there! :)
Imho just an escape goat too.

trwrt

I'm sure it won't be long until somebody compares the leaked and official APKs and shows that this is a bunch of baloney.

SecondLight2

They had since May when they first announced BBMFOR ALL and at the last hour they pull the plug? Blaming it on a leaked app? Fortunately most of us aren't naive enough to believe that BS. This is an example of the typical blundering BB has done to get to this point....now they got sold on a fire sale. SMH

nemo7

I am really sure BBM was not ready for the release and now they want blame leaked App.

Posted via Z35

nemo7

12000 employees wtf are they all doing?! WhatsApp was developed by 2 ppl.

Posted via Z35

iwasspartacus

Making up lies for the next status report.

Posted via CB10

mikeycollins13

Watch BlackBerry go best messaging service to worst in 30 days after Heins's finest flub the launch and deliver a buggy, crappy experience.

From what we have all seen from this company, we can only be sure one thing time and time again:

They will fail to execute. It's just amateur hour all day long..

Posted via CB10

cletis

"Watch BlackBerry go best messaging service to worst"

They already did that when they threw out the proprietary push technology their initial patents rest on in favor of Microsoft EAS.

I would say this" From what we have all seen from this company, we can only be sure of one thing time and time again: They will pick the best functionality in their product offerings and discontinue it in favor of mainstreamed, inferior tech. (Goodbye Bridge, Push, BESX, wide-body physical-keyboard phone formats, etc, etc, etc.)

MarkyZ10

It'll be longer than a week. This has todo with the sale. It's all been orchestrated. They had to see if there was a demand for BBM. Which there was before the offer was made. Should be investigated.

Posted via CB10

cletis

Ok; I'll bite. Investigated by whom for what? Are you suggesting that announcing a product and then not releasing it is illegal, or that you have a legal right to BBM on Android?

Xandrex_BSCF

some people on the internet are persuaded that the BlackBerry board members aimed to fail everything in the past 12 months in order to make the BBRY stock price fall, so that a private investor can buy all the shares cheap (here, FairFax).
This kind of scheme could be investigated by the SEC in the USA (for example)

ttgapers

Time for talk is over. Action or lack thereof speaks louder than words...

Posted via CB10

DaSchwantz

It will be released in exactly 6 weeks and a day

Posted via CB10

bspence87

Exactly! Any sooner than that might be well received, therefore encouraging a higher bidder. Prem and his board-buddies wouldn't want that!

Posted via CB10

robdob123

Exactly +1000

GeoYeo Free Local classifieds - Built for Blackberry 10, if you like it please Rate It and Share it! http://appworld.blackberry.com/webstore/content/29691888

NotGoodIMO

Twitter is being value at $15 billion. Imagine if BBM is launched successfully and there more than $100 million users added in few weeks. I am sure Watsa will not be able buy at fire sale then. I hope someone with more greed is watching this and steps in to value this company at a fair price.

Supa_Fly1

72 hours and only now the team is focused in this action??! Guess that happens with staff cuts.

Posted via CB10

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