BBM and emails moving slow, another outage looming? [updated]

By Bla1ze on 9 Nov 2011 04:16 pm

*UPDATE* @BlackBerryHelp - We’re getting reports that some users are experiencing delays. We’re investigating and will update you ASAP. ^CB

*UPDATE 2* - And all is well again, according to @BlackBerry - BlackBerry services are currently operating normally in EMEIA.

While we're hesitant to give this one the honor of being a full scale outage, it appears as though some folks are indeed having issues with getting emails and BBM messages delivered on their devices. We'll continue to monitor things but here are a few examples from users across the World of what is happening after being asked if they were experiencing any issues:

@crackberry yes me... in italy
@crackberry yup I'm having issues. Still some functionality but some users are completely down.
@crackberry yes...I am facing internet connectivity and BBM issues in India
@crackberry BBM messages haven't been sending properly in the past half an hour, hope they get it quicker than last time!

You having any issues? If so drop some comments here on the blogs or in the forums while we continue to monitor the situation.

Topics: Data Outages BlackBerry Bis Outage News & Rumors

Bla1ze 2968 (articles) 6544 (forum posts)

132 comments

av8ryxx Nov 9, 2011 at 4:18 pm

At the airport in Saskatoon and all seems to be operating as normal. BBM fine. Rental Car receipt email came through right away...Probably more ISP stuff

khyrk Nov 9, 2011 at 4:19 pm

No issues here in Jamaica

digtech Nov 10, 2011 at 12:22 pm

BBM was painfully slow during some of the earlier hours yesterday in Jamaica. All seems well now, hope it stays that way.

ibcop Nov 9, 2011 at 4:19 pm

All is well in Southeast Georgia.

bquinney Nov 9, 2011 at 4:21 pm

Was slow for maybe 10 minutes, then normal. --Dallas

mange1984 Nov 9, 2011 at 4:20 pm

First of all I'm haven't difficulties o2 uk won't send at all or emails or internet while me other bb is on vodafone uk won't email but will bbm and won't go on internet devices are 9780 on o2 and curve 9300 on vodafone

wes2nice Nov 9, 2011 at 4:20 pm

It's a shame....smh

lmfaBIGO Nov 9, 2011 at 4:20 pm

no issues here in Vancouver

kingbernie06511 Nov 9, 2011 at 4:38 pm

agree on Telus

theHip Nov 9, 2011 at 4:47 pm

I concur, on Bell.

gtamhankar Nov 9, 2011 at 4:20 pm

No issues here in Southeast US with AT&T...

klozet666 Nov 9, 2011 at 4:21 pm

BIG problems! Poland!

died02 Nov 9, 2011 at 4:21 pm

problems in The Netherlands with BBM and mail ....

beemir Nov 9, 2011 at 4:23 pm

BBM issues in Saudi Arabia. Major delays in delivery. Very intermittent service. Emails are also intermittent. Even when connected to wifi still experiencing crap.

theRock1975 Nov 9, 2011 at 4:30 pm

So the wifi host is the problem not BIS.

beemir Nov 9, 2011 at 5:11 pm

I meant even when I do connect to wifi. So regardless of wifi or not, I'm still experiencing the same problems here.

SAM18 Nov 9, 2011 at 4:23 pm

No issues in Philadelphia, PA with AT&T

theRock1975 Nov 9, 2011 at 4:23 pm

No problems in Ottawa, very fast.

Abrante Nov 9, 2011 at 4:23 pm

No issues here, NYC

BurninatorX Nov 9, 2011 at 4:23 pm

All's good in France

csantoss Nov 9, 2011 at 4:26 pm

Confirmed here in Dom. Rep.

Both BBM and BIS/BES messages are having problems being delivered.

Happening since more than 3 hours ago, but has gotten better since.

jaiello1986 Nov 9, 2011 at 4:26 pm

No problems here in FL! :)

ianbordas Nov 9, 2011 at 4:34 pm

I'm in FL too, trying to BBM customers in Venezuela and DR... BBMs not going through!!! 4:30pm 11-9-11

ianbordas Nov 9, 2011 at 4:38 pm

** Update **
BBM IS working here in FL and DR .. Venezuela could just be the guy's phone's battery died?? :p

AceDeuce Nov 9, 2011 at 4:26 pm

Kinda slow in Wisconsin, but I'm blaming the snow.

keezycarter Nov 9, 2011 at 4:27 pm

Not totally true... I'm in france (Paris) and my blackberry services have been down for 4 days... But surprisingly my wife, my brother and a friend of mine all have everything working normally... And its weird cuz we all have the same carrier and all have a 9900... So im starting to think mine is cursed or some shit... If anyone have an answer.... Pls get at me!

KodyShadow Nov 9, 2011 at 5:34 pm

get a new SIM card.

fazer105 Nov 9, 2011 at 4:29 pm

O2 in the UK was down for about 30 mins, no BIS data service at all. All working now though.

FredLaBosch Nov 9, 2011 at 4:29 pm

Germany, O2, BIS, BBM working fine!

emory1 Nov 9, 2011 at 4:32 pm

In Panama on Telefonica no issues at all.

Fanatix85 Nov 9, 2011 at 4:31 pm

All good out here in Monterey Bay (Verizon)

jfraymond Nov 9, 2011 at 4:31 pm

Quebec city, Telus everything OK

Eli_B Nov 9, 2011 at 4:32 pm

I'm in Brooklyn, NY and I seem to be able to send BBMs just fine..all of my messages were going through okay, and I've had no issues with email today....

therapyreject174 Nov 9, 2011 at 4:32 pm

Working fine in southern California. I hope this doesn't become a big issue.

jstarett Nov 9, 2011 at 4:33 pm

Alls well in East Texas

UnknownError507 Nov 9, 2011 at 4:33 pm

All good in Edmonton Ab, and Quebec. Rogers and Bell all working good :D

advcomputer Nov 9, 2011 at 4:34 pm

Fine here in NYC - AT&T

jasonvw Nov 9, 2011 at 4:35 pm

All good in Ontario. Swear to god if it goes down again this soon.....

thecondor33 Nov 9, 2011 at 4:35 pm

No issues so far in Milwaukee on AT&T, even with the snow, haha!

ljcn Nov 9, 2011 at 4:40 pm

All working fine here in the UK

Ratche101 Nov 9, 2011 at 4:40 pm

all good in Ottawa on Rogers with BES.

doc-hill Nov 9, 2011 at 4:42 pm

In Holland it's changing, one time it's fast and the other It takes a wile.

newcollector Nov 9, 2011 at 4:46 pm

Louisville here: all is a go!

undone Nov 9, 2011 at 4:47 pm

Another core INTERNET routing piece broke again maybe?

Verizon in NJ working well.

DBX00 Nov 9, 2011 at 4:47 pm

Great...so now everyone is going to send a bunch of test messages and slow down the people that are having problems.

johuntbb Nov 9, 2011 at 4:48 pm

normal here in Paris

guerllamo7 Nov 9, 2011 at 4:50 pm

Everything is a go in Portland, OR.
Working fine.

mange1984 Nov 9, 2011 at 4:51 pm

This need sortin quick

cyberstorm Nov 9, 2011 at 4:55 pm

30 second delay, so not really an issue for me. K-W, Canada

bfalk Nov 9, 2011 at 9:35 pm

Same for me, about 30-60 sec delays in bbm's

Elysa_38 Nov 9, 2011 at 4:56 pm

I've heard about other friends in Mexico having some slight issues but for me and my friend in Texas our BBMs have been working fine even during the 4day outtage back a few weeks.

I'm in California btw.

despreciable Nov 9, 2011 at 4:58 pm

Not a problem over here, Mexico, at least not in Nextel

bmantz65 Nov 9, 2011 at 4:58 pm

No issues in Western PA with Verizon

despreciable Nov 9, 2011 at 4:58 pm

Not a problem over here, Mexico, at least not in Nextel

despreciable Nov 9, 2011 at 4:58 pm

Not a problem over here, Mexico, at least not in Nextel

JasunX Nov 9, 2011 at 4:58 pm

Everything seems top-notch here in South Africa - and that's saying something.

redrumsilence Nov 9, 2011 at 4:59 pm

Bold 9900 Orange-UK (PayMonthly) (mine)
No issues, BBM's a little slow, but not drastic

Pearl 8110 o2-UK (PayMonthly) (wife)
Slow service, email down, BBM & Facebook severely slow

Torch 9800 o2-UK (PayMonthly) (my mom)
Slow service, email down, BBM severely slow

Curve 9300 o2-UK (PayMonthly) (my sister)
Slow service, returning to normal, Facebook not working

Curve 8900 o2-UK (PayMonthly) (friend)
Slow service all round

Jonathan-Archer Nov 9, 2011 at 5:01 pm

Some BBM outage here on Vodafone Netherlands. Started somewhere this afternoon.

LegenJERRY Nov 9, 2011 at 5:03 pm

Verizon in Los Angeles is a bit sluggish.

dorona_123 Nov 9, 2011 at 5:06 pm

south africa

skynny70 Nov 9, 2011 at 5:09 pm

Yes. I live in Georgia (USA) and have had issues recently receiving all of my emails for my work email address only.

Also, a coworker is experiencing delays with receiving emails in general. I believe he only has his work email pushed to his BB. He will get them delayed in bunches.

M.Rizk Nov 9, 2011 at 5:10 pm

Slow Browsing
Delays in BBM
Delays in emails
Many fails in sending WLM messages.

#Vodafone #Qatar

Mr.Softberry Nov 9, 2011 at 5:15 pm

ლಠ益ಠლ WHY U NO WORK BBM!

gjohnsto Nov 9, 2011 at 5:15 pm

works like greased lightning. bell, vancouver

koroshiyax Nov 9, 2011 at 5:17 pm

Telus, Toronto, All good.

wtom95831 Nov 9, 2011 at 5:20 pm

All is well in Sacramento, California.

bbschorsch Nov 9, 2011 at 5:22 pm

no issues between

Australia

Germany

Singapore

beemir Nov 9, 2011 at 5:23 pm

Blackberry just posted on their Facebook page, only some users in EMEA are affected by the delays. That is Europe, Middle East and Asia for those who aren't sure. Rest assured you guys and gals in North America are just fine.

ewakil12 Nov 9, 2011 at 5:25 pm

No problems here in Venezuela, everything is fast and smooth...

Pearldude Nov 9, 2011 at 5:30 pm

I seem to have lost service on BBM/email/other notifications between 2100-2200 this evening uk time on Vodafone. Got a bunch of stuff through just after 2200 but service is patchy again. Diagnostic from my device showed the BB registration was ok but the peer to peer ( PIN to PIN) was failed. Someones up to something at the moment!

rgm#cb Nov 9, 2011 at 5:30 pm

No problems in Barbados

pedrogari Nov 9, 2011 at 5:30 pm

In Spain on Vodafone network working well. BBM works to all networks.

TheRealRoland Nov 9, 2011 at 5:30 pm

Here in Chicago area, Verizon, no problems with emails sent from mail servers in Netherlands, or here in the US.

tomj96 Nov 9, 2011 at 5:33 pm

No issues in NYC on Sprint and Verizon

KodyShadow Nov 9, 2011 at 5:35 pm

No issues here in Vancouver BC area.

DarshOne Nov 9, 2011 at 5:38 pm

LOL this just made me think of American pie when jim blows his load while everyones watching and that dude goes "not again man"

BlackLion15 Nov 9, 2011 at 5:48 pm

Serious delays in Turkey

Pilot Prop Nov 9, 2011 at 5:51 pm

all is well in southeast Georgia

FlashFlare11 Nov 9, 2011 at 6:02 pm

I didn't realize anything was wrong before coming here and checking my phone.

Almost unusable browser speeds on AT&T here in Philadelphia. Emails seem to be fine, though.

123berryaddicted Nov 9, 2011 at 6:00 pm

All is well here in he1l...

loberry Nov 9, 2011 at 6:01 pm

No problem here in Boston, MA. US. Verizon wireless!

igotberryfever Nov 9, 2011 at 6:18 pm

Hudson Valley New York, All is good and fast on my 9900 on AT&T.

martinjdub Nov 9, 2011 at 6:19 pm

The RIMPIREy

digitalhomeboy Nov 9, 2011 at 6:20 pm

I was thinking it was some interference while being in the BestBuy store because surely RIM could not have hit the switch on us again (sarcasm). Delays in Toronto, got over 20 emails back to back! BBM though isn't giving issues!

dannyrose Nov 9, 2011 at 6:27 pm

Torino, Italy with Vodafone and 9900, BIS on 3G ok, down on wifi connection.

simonrope Nov 9, 2011 at 6:25 pm

It's fucking bullshit. Not been working properly most of the afternoon/evening in UK..

mangcool Nov 9, 2011 at 6:32 pm

No issues here, South Michigan/North Ohio.
Sprint...

Vanti Nov 9, 2011 at 6:37 pm

Everything seems to be up and running here in Miami Fl. I feel sorry for the Europeans though Rim is in the process of destroying their fanbase over there.

yvpan1 Nov 9, 2011 at 7:00 pm

i hope this won't happen again in the near future. come on RIM, prove your service reliability to us. I feel sorry for the EMEIAns for the service disruption recently.

i also hope RIM has learnt a good lesson from its global outage a couple of months ago, and hopefully the BB service now is restored & monitored simultaneously.

robtanz Nov 9, 2011 at 6:46 pm

Fine in Eastern Ontario. But my internet has been acting up

Slammers08 Nov 9, 2011 at 6:44 pm

No issues here in michigan.

mssca Nov 9, 2011 at 6:45 pm

No issues here in Calgary on Telus network.

Junzen8 Nov 9, 2011 at 6:51 pm

No issues in Chicago....

carlyincanada Nov 9, 2011 at 6:51 pm

All OK with BBM in Chatham, ON :)

loreburne Nov 9, 2011 at 6:56 pm

Are the Euro servers in Turkey by any chance? Just there was an earthquake there earlier and I am sure the last small outage was the same day as the last earthquake in Turkey coincidence ?

tnhrocks Nov 9, 2011 at 7:03 pm

All good in Erie,PA on Verizon

netocb Nov 9, 2011 at 7:12 pm

Are you stupid?, why you post a fucking bad comment to RIM? post when you are sure of an outage not before, before you only damage the reputation of RIM...

robtanz Nov 9, 2011 at 7:57 pm

Hey, relax fellow. You need a rest, guy

loth Nov 9, 2011 at 7:32 pm

its working perfectly in Colombia

Dapper37 Nov 9, 2011 at 7:47 pm

No trouble in Thailand..

ryanlrobinson Nov 9, 2011 at 8:07 pm

I was getting messages no problem, but couldn't send back. Tried to tweet about it and couldn't do that either. Even the text I tried to send to explain why I wasn't responding to BBM went but took a couple of minutes. All solved now, though. Unfortunately my battery fried in about an hour because it kept trying to send, though...

robnaj Nov 9, 2011 at 8:07 pm

I think that is has to do all with QNX/BBX getting ready for the RIM special network.

firepsych Nov 9, 2011 at 8:24 pm

I've got 6 words for RIM; two tin cans, piece of string

andino Nov 9, 2011 at 9:06 pm

No problems here in socal on verizon

Jimcmf Nov 9, 2011 at 9:43 pm

Extra fast here in Canada.

iwc3714 Nov 9, 2011 at 10:14 pm

all cool with at&t in Florida.

Liquid_Revolver Nov 9, 2011 at 10:15 pm

RIM blows and they keep proving it

snowfort Nov 9, 2011 at 10:37 pm

CrackBerry... you're really starting to make me wonder about you.... Keep your nose clean and stop trying the TMZ style of junk reporting like BGR is doing... report the facts, not rumours based on a few sketchy reports. The more I come to CrackBerry, the more disappointed I'm becoming in what I'm seeing.... very sad indeed.

yvpan1 Nov 9, 2011 at 10:50 pm

why, what's wrong with that? it's a good cause to spread the news, you can have a go on the BB's twitter page about the disruption. now let's hope together, that the issue is fully resolved and the BB service is back up & running like a solid rock.

siefer999 Nov 9, 2011 at 11:08 pm

Fine in Toronto, using Wind Mobile

Carlos_E Nov 10, 2011 at 12:12 am

battery kind of draining faster.

xtremez Nov 10, 2011 at 12:20 am

All fine in Malaysia :)

EvanKr Nov 10, 2011 at 12:32 am

That's odd, I'm also in Winnipeg and it's all fine 'n' dandy over MTS, you sure it's out, Kevin?

EDIT: Whoops, forgot to read the update, but I haven't had any problems all day.

yvpan1 Nov 10, 2011 at 2:56 am

good, then let's hope there will be no more issues, fingers crossed.

monstermetal Nov 10, 2011 at 3:21 am

Just came on CB to check. Montreal, on Telus.
Been hrs already, no text, no BBM (not working since 9pm EST looking at pass messages sent out with no D noting), no emails and no browser connectivity. Ain't sure about out Texts but INC Texts i haven't received any in hours so. Phone service is working... Signal is stuck on 1xev (yes lower case)... 3 am EST now

Really RIM? Wtf.. Come' On Man!

stoobo Nov 10, 2011 at 3:31 am

Haven't noticed any undue problems here in the UK since the big outage using 9900 on Vodafone

biron Nov 10, 2011 at 3:42 am

i'm in NIgeria. noticed email was slow for a bit yesterday. didn't last long and it was back to normal.
however what i just noticed was all the data on my media card have been erased. help!!!! i didn't do anything. my music and pictures are all gone. same thing happened during the last big outage.
has anyone experienced this before?
help!!!!!

skywolf007 Nov 10, 2011 at 4:46 am

yesterday was a short outage in slovakia, emails and messenger messages were delayed, but i think its not a blackberry problem, cause the PC email communication was delayed too.

Jaji_vzw8330 Nov 10, 2011 at 6:26 am

WHAT HAPPENED TO THE FORUMS????

Amerjy Nov 10, 2011 at 6:55 am

In Hamilton, ON with Virgin(Bell), I still have no email or BBM for about 20hrs. Also had an outage the day before for 6 hours.

Amerjy Nov 10, 2011 at 7:33 am

Forgot to mention, also have no data at all on my phone, it is a 9810.

Amerjy Nov 10, 2011 at 8:24 am

I have checked a few times, tethering the Playbook to my 9810 works fine, a little slow, but it works. Still no email, all BBM have the clock, but I can send this message from my tethered playbook. Weird.

antikorr Nov 10, 2011 at 7:27 am

Started experiencing annoying delays about 10 minutes ago. BBM messages are not beign delivered. Just the clock sign near each message. Not good...

I'm in Moscow, Russia. Using Bold 9900 on MTS Russia.

Tazrael Nov 10, 2011 at 8:49 am

No Problems in Germany, but the connection to Asia is very slow and much Messages were never delivered :-(

kydcleric Nov 10, 2011 at 8:59 am

No Problems up to this point in Caribbean. BBM Messages to Canada and US going thru instantaneously..

srinathkv Nov 10, 2011 at 2:25 pm

@ Bangalore, India: Mail delivery is intermittently delayed, BBM seems okay! Or I may not noticed delays. BUT, Internet browsing speed is definitely slow for 3 days. Frustratingly slow! :(

kleinhev Nov 10, 2011 at 11:29 am

We are lucky here in Cambodia because BB App World is now available (since Independance day on Wed, 11/9.

bobby_boy Nov 10, 2011 at 12:19 pm

Service is working at the North Pole

BGK Nov 10, 2011 at 1:11 pm

Hi no problem in Delta BC Canada

MoPiou Nov 11, 2011 at 7:01 am

France, Paris.
RAS.

All is fine.

VirtualTourist Nov 11, 2011 at 9:39 am

Some odd behavior with email and BBM services in the last week. It may have been the broader network issue that surfaced recently. Beyond that, my experience since the big outage is that it is suspiciously flaky ... Slower emails on an intermittent basis. I am in Toronto.

blackberrydonna Nov 12, 2011 at 7:24 am

After spending a lot of time this morning with my server to see if it was my BB and here in Ontario or my friends in the UK, my server and I realized it's not our service in Ontario since I can receive and send locally, but that in the UK. Since last night at 3:30 am UK time bbm's have been slow and now since about 9 am UK time today, are not sending or receiving to me... friend is a vodofone user but is in Edinburgh visiting. I've researched forums w/ vodfone UK and there seems to be others experiencing delays or no bbms working too since on and off again since the 9th. ~~~ 24hrs later, it's just started working again. A burp in the system? With all the complaints I've seen about Vodafone, I don't think it was RIM this time...

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