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113 Comments

Posted by Anonymous Monday, Sep 22, 2008 1332 days ago

if they could integrate SMS into this, I'm definitely sold!

 
 
Posted by Kevin Michaluk Monday, Sep 22, 2008 1332 days ago

totally would be sweet. hopefully the developer will add that in future versions.

 
 
Posted by support@smrtguard.com Tuesday, Sep 23, 2008 1331 days ago

We agree with you. SMS is coming :)

 
 
Posted by ken2mj Monday, Sep 22, 2008 1332 days ago

this is genious, i gotta get it

 
 
Posted by tnewton3 Monday, Sep 22, 2008 1332 days ago

What about if you aren't working on your phone. Lets say you just see the red light blinking will the pop up be there when you bring your phone out of standby??

 
 
Posted by TBryant82 Monday, Sep 22, 2008 1332 days ago

Yes, I would love to know the answer to this as well!

 
 
Posted by Kevin Michaluk Monday, Sep 22, 2008 1332 days ago

The popup auto fades away...from 1 to 10 seconds. So unless you grab your phone immediately, odds are it will have faded away by the time you checked if you're wearing/working on your phone. I think it's really geared towards on device use.

Also - you can disable pops up altogether (once it's installed) if you don't want any to interrupt you at all. Lots of settings to play with to get it just right.

And, what I like, you can choose to disable the popups when connected via usb or charging. So say you're working at your computer (getting email on your computer at that time) and your berry is synced, it'll automatically disable your popups.

 
 
Posted by TBryant82 Monday, Sep 22, 2008 1332 days ago

So what if you have Autostandy enabled? will it have the pop up when ur berry is just sittin there and you go and grab it before the 10 sec?

 
 
Posted by support@smrtguard.com Monday, Sep 22, 2008 1332 days ago

Hi there,

To answer question regarding this, PeeKaWho will NOT popup when device is locked or in holster, but if the screen is idle (meaning the screen goes dark, but not locked), popup will still appear.

You can turn off Auto fade away to see the popup that appears while screen is idle.

Thanks for your question.

Support @ SmrtGuard

 
 
Posted by Anonymous Monday, Sep 22, 2008 1332 days ago

My company locks my Berry automatically. Will the pop-up come through even if the Berry is locked?

 
 
Posted by support@smrtguard.com Monday, Sep 22, 2008 1332 days ago

Usually corporate policy is lock BB after 2mins. So if you turn off your auto fade in PeeKaWho settings and during those 2mins of unlock, popup will appear. If you don't dismiss them manually, and BB auto locks up, those popup will still remain.

During BBlock, however, no popup will show.

Thanks for your questions,

Support @ SmrtGuard

 
 
Posted by Cobra302 Monday, Sep 22, 2008 1332 days ago

i just purchased the software, and downloaded to my phone, but now it wants an activation code, and says i have to email the support site smrtguard. what gives? i thought once i purchased on the store it would be good to go?

 
 
Posted by Kevin Michaluk Monday, Sep 22, 2008 1332 days ago

The activation code is in the Order email you receive after you complete your purchase.

Check your inbox. Should have one that came through that confirms your purchase. It will show Order Details along with the Activation Code. Just enter your Activation Code and you should be good to go.

If the email didn't come through, check your junk/spam folder - it's possible it got caught.

If you need support, the email address for tech support on this app is listed on the product page. Click the link that says "Have a technical support question?" and that goes to the developer.

 
 
Posted by Cobra302 Monday, Sep 22, 2008 1332 days ago

PeeKaWho
Activation Code: Please contact support@smrtguard.com (PIN: my pin)
Download: Go to the download page (Full Version)
Product Support: support@smrtguard.com
Message from Developer: Thanks for purchasing a copy of PeeKaWho, your BlackBerry Email Notifier.

 
 
Posted by Kevin Michaluk Monday, Sep 22, 2008 1332 days ago

Ok. So you got the order email. Pretty sure here's what happened. When you make a purchase, you need are asked to put in your BlackBerry device PIN during the checkout process.

Did you leave that part blank? I'm guessing you did... the activation code is generated based on your device pin. I'm guessing you didn't enter that field when you checked out, and that's the resulting message. Shoot an email to the developer at the email address listed and be sure to include your device pin. They should be able to generate your activation code quite quickly and get back to you.

Thanks for the patience!

 
 
Posted by Cobra302 Monday, Sep 22, 2008 1332 days ago

I entered my pin, i just took it out when i posted that reply. where it says activation code, it says to contact that email addy, then it lists my pin next to it. i sent them an email, i'll try another with my pin. :(

 
 
Posted by Kevin Michaluk Monday, Sep 22, 2008 1332 days ago

hmm.. that's strange then. not sure what happened. if you entered your pin during checkout you should be good to go.

i msged the developer that this blog post went up... am sure they'll be checking in soon to respond to questions/comments/etc.

hang tight!

 
 
Posted by Cobra302 Monday, Sep 22, 2008 1332 days ago

ok, i got an email from their support apolgizing and they got me a code! now to get it working! lol, thanks for the help kev!

 
 
Posted by Dan Goldman Monday, Sep 22, 2008 1332 days ago

Does this mean if you get your device replaced under warranty, you need to repurchase the software with your new pin?

 
 
Posted by support@smrtguard.com Monday, Sep 22, 2008 1332 days ago

if you still have not gotten the code, send an email to support at smrtguard dot com

thanks.

Support @ SmrtGuard

 
 
Posted by Cobra302 Monday, Sep 22, 2008 1332 days ago

thanks for the quick response, ive got the code now.

 
 
Posted by TBryant82 Monday, Sep 22, 2008 1332 days ago

Kevin, do you know any info on how it affects "Autostandby" or "Autolock"?

 
 
Posted by Kevin Michaluk Monday, Sep 22, 2008 1332 days ago

Looks like PeeKaWho disables itself when the device is locked or in holster/full standby.

Which makes sense...this is really an app for when the berry is already in your hand and in use. If you have your berry in your holster and pull it out, it automatically opens to the email app (assuming you just got a message and your device isn't password protected).

 
 
Posted by sparkomatic Monday, Sep 22, 2008 1332 days ago

When it's docked/charging and the clock is showing, it'll pop with new emails. Something that I really like. So, if I'm sitting working with my Bold charging and showing the clock, it'll pop with new messages. After the timeout, it goes back to the clock.

 
 
Posted by Kevin Michaluk Monday, Sep 22, 2008 1332 days ago

but if you want to disable popups when synced/charging you can change that setting within the configuration page. which i love. get sooo many emails in a day... little too much popping up going on.

 
 
Posted by trelawrence Monday, Sep 22, 2008 1332 days ago

Sounds great... I just am not too happy there isn't a trial.

 
 
Posted by sparkomatic Monday, Sep 22, 2008 1332 days ago

Just tested Standby and I did get a pop-up. So, if I press and hold the Mute button to put my phone in standby and it's just sitting on my desk. When an email came in, it popped and then went back to standby after the timeout.

 
 
Posted by tnewton3 Monday, Sep 22, 2008 1332 days ago

I don't write super long emails out or receive emails enough during BB use to need this application. But I'm sure that this may be integrated for future blackberries. In the future when I start to get many more emials in the hundreds this would be a good application to get. As of now I only get 40-50 a day so no real use...yet.

 
 
Posted by grandmastem Monday, Sep 22, 2008 1332 days ago

Nice! I would definitely be down with them adding SMS support ;)

 
 
Posted by TBryant82 Monday, Sep 22, 2008 1332 days ago

Yes! SMS support would be saawweat! Maybe that'll be a future update to this program! :)

 
 
Posted by support@smrtguard.com Monday, Sep 22, 2008 1332 days ago

SMS and BlackBerry Messenger support will be coming in the next release. If you purchased now, you will have LIFE TIME FREE UPGRADE :)

Thanks.

Support @ SmrtGuard

 
 
Posted by tom1l21 Monday, Sep 22, 2008 1332 days ago
 
 
Posted by lamonicaj Tuesday, Sep 23, 2008 1331 days ago

If I replace/upgrade my device, will I need to re-purchase an activation code????

 
 
Posted by Cobra302 Monday, Sep 22, 2008 1332 days ago

i cant get the program to work. i'm not having a good day apparantly! lol

i've got the program installed, activated, popup enabled, popup auto fade set to 5, popup on when connected via usb,

but when i send myself an email, i get nothing. any ideas?

 
 
Posted by support@smrtguard.com Monday, Sep 22, 2008 1332 days ago

Cobra302, no worries.

Why don't you try to reboot your BB (take the battery out and put it back in). Let me know if that helps.

Thanks.

Support @ SmrtGuard.com

 
 
Posted by Cobra302 Monday, Sep 22, 2008 1332 days ago

i did the battery pull, still no luck.

 
 
Posted by support@smrtguard.com Monday, Sep 22, 2008 1332 days ago

Most of you have GSM based device (ATT / TMobile / Rogers...etc). In order to activate, you need to setup your APN settings.

Click Here for instructions on setting up your APN settings

Since we are BlackBerry Alliance Partner, we are in the process of getting approval from RIM to be added to the BIS-B program that will save you this step. Until then, please set your APN setting on your BlackBerry before activation.

Thanks for your patience,

Support @ SmrtGuard.com

 
 
Posted by tsells Monday, Sep 22, 2008 1332 days ago

This app does not work for me either.
I entered activation code, re-booted device, and even did pop-up test.
But it does not activate when I send myself a test e-mail and I am reading another e-mail, playing game, etc.
Suggestions???

 
 
Posted by Cobra302 Monday, Sep 22, 2008 1332 days ago

i'm gonna look into those apn settings, but the instructions are pretty far from clear on the forum it links to. not to mention, it doesnt look like ATT is supported on the list. the settings that are listed are "supposed" to work, but no gurantee.

ok, i found the tcp, apn settings under adavnced, but its already got an address and password. i dont feel like screwing up anything else on my berry at this point. if anyone finds a way (that is braver than me, and knows more) on how to get this to work, please post!

 
 
Posted by tom1l21 Monday, Sep 22, 2008 1332 days ago

do you know when the next release is? I am planning on sending my phone to verizon to get a replacement and I don't want to have to repurchase the program when the replacement comes in with its new pin. I will definitely be purchasing it when sms support is added. great app.

 
 
Posted by tedesco Monday, Sep 22, 2008 1332 days ago

This looks pretty cool. And I just had $5.00 dropped into my paypal account for completing and online survey so meh I just found something to spend it on.

My only concern is my Bold has had a few issues with notifications while the music player is on. But that is another story for the help forums.

Will give it a try and let you know!

 
 
Posted by Trevor Depeiza Monday, Sep 22, 2008 1332 days ago

Now that i getting use to my BB it fell and the screen got broken i need to find a screen urgent
i love my BB

 
 
Posted by berrycrack Monday, Sep 22, 2008 1332 days ago

Very cool app! ;)

 
 
Posted by clealsgirl Monday, Sep 22, 2008 1332 days ago

Working perfectly for me!

 
 
Posted by tedesco Monday, Sep 22, 2008 1332 days ago

So I am downloading the app and this pops up on my screen

!Uncaught Exception: Module with handle [6999] and index [0] has no application entry point

I hit ok and see what happens.

So then it says application successfully installed. I hit ok, but I am afraid to go run it.

I am on Bold running 4.6.0.134

Any ideas?

 
 
Posted by tedesco Monday, Sep 22, 2008 1332 days ago

Is it supposed to be asking me for the activation code everytime I open the application?

I went into my TCP options and set the APN as instructed at the link above.

Still no pop-ups during tests.

Maybe my installation problems have something to do with this.

 
 
Posted by tedesco Monday, Sep 22, 2008 1332 days ago

To Abort please do a Battery Pull!

The resolution to all problems. Did battery pull, rebooted, started application, entered activation code one last time. Received message "activation successful" and now its working like a charm.

So my Bold survived self destruct sequence another day.

 
 
Posted by bloocracker Monday, Sep 22, 2008 1332 days ago

worth every cent!

 
 
Posted by jmom72 Monday, Sep 22, 2008 1331 days ago

I had an issue when I tried to activate PeeKaWho because I didn't enter my PIN number when I ordered the program. I emailed support@smrtguard.com, and they responded within minutes and resolved my issue. This was outstanding customer service, and I would gladly purchase from this company again! Great job!

 
 
Posted by rws381 Monday, Sep 22, 2008 1331 days ago

I bought and installed. Does this app only work for the email address that you have set as the default email on your device? It seems to be working fine for my BES address but not at all for my personal address??

 
 
Posted by cbs2669 Monday, Sep 22, 2008 1331 days ago

Not working for me at all. At least it was only $4

 
 
Posted by Ub3RdoRK Monday, Sep 22, 2008 1331 days ago

i almost bought this until i saw no sms :(

 
 
Posted by Anonymous Monday, Sep 22, 2008 1331 days ago

I'm having problems with the software.
It installed fine, but when the pop-up window shows, the message is cut in half.
Only the left side of the pop-up window shows text, and the right side looks like it was cut-off.
I'm running O.S 4.5.0.52 on the Blackberry Curve.

What's the problem?

 
 
Posted by Dirtbuddy420 Tuesday, Sep 23, 2008 1331 days ago

Looks like i'm having the same problem as others. Installed the app, all went well, entered my code and it took it. Re booted my 8830 (Bell Mobility), 'test popup' works, but sent myself a couple e-mails to no avail. :( what gives? should it work with Bell Mobility?

 
 
Posted by Dirtbuddy420 Tuesday, Sep 23, 2008 1331 days ago

Looks like i'm having the same problem as others. Installed the app, all went well, entered my code and it took it. Re booted my 8830 (Bell Mobility), 'test popup' works, but sent myself a couple e-mails to no avail. :( what gives? should it work with Bell Mobility?

 
 
Posted by shriscean Tuesday, Sep 23, 2008 1331 days ago

I've tried EVERY possible configuration of this app and it refuses to work. i'm waiting for the tech support guy to reply but in the meanwhile i'm pissed and i want my 3 bucks back!!!!

 
 
Posted by Kevin Michaluk Tuesday, Sep 23, 2008 1331 days ago

Be sure to send tech support an email. I'm sure they'll get you sorted out.

It seems no matter how much beta testing is done these days, when a new BB app hits the market there are bound to be some glitches. So many carriers, so many different devices and different versions of the OS.

It'll get sorted soon - worth waiting and getting the low price. And you get free upgrades for the life of your device

 
 
Posted by Cobra302 Tuesday, Sep 23, 2008 1331 days ago

well, i've tried uninstalling and reinstalling, no good. i've tried the default addy, and all the others, still no good. app just doesnt work for me. i went into the tcp settings, and none look like what is listed in the link above. all the information is already filled out, wap.cingular or something like that. at least it was only 4 bucks i guess, as mentioned above. :<

 
 
Posted by Anonymous Tuesday, Sep 23, 2008 1331 days ago

Have 8800 with at&t. Tried d/ling 4.2.0 and got error msgs. Tried 4.2.1 which loaded fine but emails do not pop up. Tried several reboots but not working at all. Any thoughts?

 
 
Posted by Primate Tuesday, Sep 23, 2008 1331 days ago

I have empower pro installed. Will this app still work with this app installed?

 
 
Posted by tuxtech Tuesday, Sep 23, 2008 1331 days ago

This looks like a useful app, but expecting people to pay for a piece of software without first letting them try a demo is unacceptable. And this is because its only costs 3.98? What does this have to do with anything? Would you buy a car from some dealer who knocked a few grand off but because he did that he now wouldnt allow you to take it for a test drive?

Oh i get it. They give you free upgrades for the life of the product. Thats great. So if you dont like the app and your out 3.98, you can feel good knowing that the app that you dont like can be upgraded at no charge for the life of your BB. (or it may depend on how long this company stays around...with practices like this it may not be long)

Kevin states:
"It seems no matter how much beta testing is done these days, when a new BB app hits the market there are bound to be some glitches. So many carriers, so many different devices and different versions of the OS"
Glitches? Making sure the app works with your carrier,device and OS? Wouldnt this be reason for a demo Kevin? They didnt do no beta testing. The "beta test" started when people started forking out 3.98 to try this app, and thats not right :(

.

 
 
Posted by support@smrtguard.com Tuesday, Sep 23, 2008 1331 days ago

Hi Everyone, thanks for all your support and patience.

There are couple of points:
1. If you didn't get your activation code, this WILL GET RESOLVED. Just email support@smrtguard.com

2. We have seen issue with OS4.2.2, if you purchased it and have issue, we will get a new build out ASAP.

3. If you have gotten your activation code and tried to activate. But when you tried activate, no popup appeared on the device. If this happens AND you are on a GSM network, then this is likely a APN setting issues. Please follow

Click Here for instructions on setting up your APN settings

The post is abit outdated, but works. If you have ATT/Cingular, follow the "cingular orange" version first.

Again, thanks for your support and understanding. We will get to everyone.

 
 
Posted by support@smrtguard.com Tuesday, Sep 23, 2008 1331 days ago

Hi Everyone, thanks for all your support and patience.

There are couple of points:
1. If you didn't get your activation code, this WILL GET RESOLVED. Just email support@smrtguard.com

2. We have seen issue with OS4.2.2, if you purchased it and have issue, we will get a new build out ASAP.

3. If you have gotten your activation code and tried to activate. But when you tried activate, no popup appeared on the device. If this happens AND you are on a GSM network, then this is likely a APN setting issues. Please follow

Click Here for instructions on setting up your APN settings

Thanks to everyone for your support and patience.

 
 
Posted by support@smrtguard.com Tuesday, Sep 23, 2008 1331 days ago

Please include

What is your BB model / BB OS / Carrier?

Thanks.

 
 
Posted by support@smrtguard.com Tuesday, Sep 23, 2008 1331 days ago

Here are some common problems:

1. NO ACTIVATION CODE - If you didn't get your activation code, this WILL GET RESOLVED. WE WILL CONTACT YOU AND GET THIS SORTED OUT. WE APOLOGIZE IN ADVANCE.

2. TRIED ACTIVATE, BUT NOTHING HAPPENS - If you have a GPRS / EDGE / HSDPA based BB, you have to enter APN setting on your BB. Because we do OTA activation, 3rd party apps needs APN settings. Please try setting your APN:

Click Here for instructions on setting up your APN settings

The post is a bit outdated, but still works. If you have ATT/Cingular, follow the "Cingular Orange" instruction in the link.

3. GETTING "Implied fixup error" - If your error is “Error starting com_smrtguard_peekawho_410: Implied fixup error for
com_smrtguard_peekawho_410" and you have OS 4.2, that means you have downloaded the app version of 4.1.0.

Please RE-DOWNLOAD from http://www.smrtguard.com/download/peek.jad

THANKS FOR YOUR PATIENCE AND SUPPORT.

 
 
Posted by support@smrtguard.com Tuesday, Sep 23, 2008 1331 days ago

SMS Support will be coming in the next release with BB Messenger support.

Also, as the post indicates, 3.95 is a intro offer. Later this week, we will have a 2 day trial but the price is 6.95

Hope that answers some people's questions.

Thank you for your interests / purchases / questions.

 
 
Posted by Anonymous Tuesday, Sep 23, 2008 1331 days ago

Do you know when the update is going to be released? Verizon is going to be sending me a new 8130 because it is broken, and I don't want to have to repurchase the software when I get the new device in.

 
 
Posted by Jeff Slater Tuesday, Sep 23, 2008 1331 days ago

I was very careful to lead the correct edition. I never had the opportunity ti put in the activation code after downloading the program. While my 8830 said the program downloaded successfully, each time I attempted to activate it I received a lengthy string error message. When I deleted it after several start attempts, it took my BlackBerry 10 minutes to reboot. Something is wrong with this program. I even gave it a second chance and downloaded it again; same results. Something is very wrong. I deleted it and will not install it again. I want a refund.

 
 
Posted by Jeff G. Tuesday, Sep 23, 2008 1331 days ago

I'm pretty critical of products that don't have a trial, but I happen to think this one is cheap enough that it didn't bother me. Besides, even though they haven't explicitly said so, I have to believe if these folks are honest, they'll give full refunds (right, guys?) no questions asked.

Anyway, so far, this seems to work fairly well. I did run into an activation problem, but that was because the activation key was case sensitive. Having to type a mixture of numbers and letters on my 8830 keyboard was a pain, and I had hoped to have the minor shortcut of being able to use lower case letters. No dice.

I do notice that the list of apps to exclude is short. This needs to be EVERY app on my device. The list of apps isn't even complete for the standard built-in ones, much less allowing me to pick from 3rd party apps. The likelihood of me wanting to exclude a 3rd party app is very high. I see this as a major flaw.

Minor suggestion: This one is silly, but if (once you complete the feature set like SMS and dealing with 3rd party apps) you could make the popup actually FADE (instead of just going away), that'd be nice. You advertise this as being like GMail Notify and Outlook and those fade. Even better, allow placement of the popup in alternate locations (like in the lower right) and allow configurable fonts.

Yes, those ideals are frivolous, but it's something to look forward to in the future. (Of course, if you're only charging $4-$7, I'm pretty sure that there will be no further updates in a few months since I can't see how you can make enough money to actually make it worthwhile to spend much time on further enhancements that you've already promised for free).

 
 
Posted by support@smrtguard.com Tuesday, Sep 23, 2008 1331 days ago

Jeff,

Thanks for your purchase. SMS will be coming soon (not months).

Thank you for your suggestions, especially about the every application.

Support @ SmrtGuard

 
 
Posted by mookish Tuesday, Sep 23, 2008 1331 days ago

I want to know how this app handles multiple emails/sms/IM's/bbm's coming in at once. As we all know those on BIS may receive emails in groups and there are times when I'm bbm'ing with several people at once, what happens when I get bombarded with several messages at once, weather email sms or bbm? Will it just display a pop-up for the first msg? the last msg? or will I get consecutive pop-ups as in outlook?

This could also apply to those who turn their phone off or are in an area with no service for a while like me here in NYC riding the subway, what happens when you turn your phone on in the morning, or come out of the subway and get flooded with messages?

Right now for me, the today theme handles what this app does, if I'm on my bb and get an email/sms, I just hit the end key (if I'm in another app) which jumps to my home screen and using the today theme I get a quick glance of the sender and subject...

The app sound promising, but more develpoment is needed IMO.

 
 
Posted by kevstar Tuesday, Sep 23, 2008 1331 days ago

Hi downloaded software added activation code and nothing happens.Tried the help page and I need my APN. Cannot find that ftom my carier Orange UK.Any help appreciated.Kevstar

 
 
Posted by kevstar Tuesday, Sep 23, 2008 1331 days ago

Hi Kev Downloaded software.Added activation code nothing happens.Asks for code everytime I turn software on.Tried email helpline. Cannot find reference to Orange UK APN code.Plus if did would this undo any other settings on my BB.Lov the podcast Kev.Kevstar

 
 
Posted by jkberry10 Tuesday, Sep 23, 2008 1331 days ago

I have a 8330 with Sprint and had no trouble at all downloading and installing. Love the way it works. Thank you.

 
 
Posted by Kosala Thursday, Sep 25, 2008 1329 days ago

Please tell me how you got the app to work for your BB8830 with Sprint. What OS are you on? What are your APN settings? I have the Empower Email Viewer app installed. Is this a problem. I've tried all the recommendations mentioned on other posts. Someone help. Thanks

 
 
Posted by cr0bar Tuesday, Sep 23, 2008 1331 days ago

Purchased at 7:30 GMT but the activation code sent doesn't activate my phone (the data indicator looks like it does a send/receive when i click close, so i'm guessing it's trying to activate). I double checked the pin of my BB against the confirmation email but still no dice...

Replied to the confirmation email and forwarded it to support@smrtguard.com but not heard anything back.

Hopefully it will get resolved soon...

 
 
Posted by cr0bar Tuesday, Sep 23, 2008 1331 days ago

Just spotted the post above:

2. TRIED ACTIVATE, BUT NOTHING HAPPENS - If you have a GPRS / EDGE / HSDPA based BB, you have to enter APN setting on your BB. Because we do OTA activation, 3rd party apps needs APN settings. Please try setting your APN:

Click Here for instructions on setting up your APN settings

My network charges me for APN access on top of my Blackberry BIS. Do you have to active every time you upgrade your BB OS?

3rd party apps don't need to use APN settings. I can think of loads that don't use it, one example is Twitterberry

 
 
Posted by support@smrtguard.com Tuesday, Sep 23, 2008 1331 days ago

Hi All,

Thanks all again for your support. If you have enter the activation code but NOTHING happens. Check if you have your APN settings setup.

If no, follow this link from PinStack:

SET YOUR APN HERE

If you have verizon / or CDMA based device, this does not apply to you.

Thanks.

Support @ SmrtGuard.com

 
 
Posted by Anonymous Wednesday, Sep 24, 2008 1330 days ago

OK, but how 'bout when this happens on a Verizon device? I'm on an 8130 running OS 4.3.0.97 and having the same problem - nothing happens when I enter my activation code, even though I see the data arrows flying like mad. I have an E-mail in to your support folks, but thought I'd also post this here so others could see the reply.

BTW, I'm sure you're overwhelmed with support issues - good job with keeping up on everything! And, more importantly, thanks for making the app available at such a great price!

 
 
Posted by Queen4111 Tuesday, Sep 23, 2008 1331 days ago

Support @ SmrtGuard -

Did you answer the question about User License?

Is this application a FREE transferable to an upgraded BB or will you have to re-purchase the app again???????

Please answer the question.
Thanks.

 
 
Posted by Primate Tuesday, Sep 23, 2008 1330 days ago

I do not know this for a fact BUT, my assumption is that you can transfer the app using DM to your new device the same as you can with all apps. Again, I DO NOT KNOW THIS TO BE FACT.

 
 
Posted by cr0bar Tuesday, Sep 23, 2008 1331 days ago

My network charges me for APN access on top of my Blackberry BIS. Do you have to active every time you upgrade your BB OS?

 
 
Posted by KingofHeart4711 Tuesday, Sep 23, 2008 1331 days ago

I boughbt this program early this morning. I gave my pin when I ordered it and didnt receive an activation code. I emailled support to get one and I havent gotten one yet. Ive been waiting all day

 
 
Posted by rockroadie Tuesday, Sep 23, 2008 1331 days ago

this would be a better program if i worked with a blackberry holster that puts the phone to sleep, since it doesn't i am going to have to switch to another holster so it works all the time.

 
 
Posted by support@smrtguard.com Tuesday, Sep 23, 2008 1331 days ago

Thanks to everyone for their support and patience.

Before you email support@smrtguard.com, please ready this page:

http://www.smrtguard.com/peeksupport.html

THANK YOU VERY MUCH

 
 
Posted by The Steve Tuesday, Sep 23, 2008 1331 days ago

This is weird...everything installs/registers, but like the others it doesn't work when I receive email to any of my three accounts. HOWEVER, it DOES work when I send my Service Books and receive my confirmation emails from T-Mobile. Other than that, no workie.

8320, OS 4.2.2.180 on T-Mobile.

 
 
Posted by drums4u2002 Tuesday, Sep 23, 2008 1331 days ago

I have a 8830 verizon (grrrr)of course and i do not get any popups it looks like everything is right on the phone i even rebooted and pulled the battery
????
Help

 
 
Posted by drums4u2002 Tuesday, Sep 23, 2008 1331 days ago

I have yet got this crap to work not even once i uninstalled it and I am getting my money back

 
 
Posted by stepchild Tuesday, Sep 23, 2008 1330 days ago

I guess I'm lucky. I downloaded this app last night and it's working just fine. I can't wait for the update giving sms and BBM.

I using an 8310 on AT&T with OS 4.5.

 
 
Posted by Cobra302 Wednesday, Sep 24, 2008 1330 days ago

i think the os is what is causing our problems (those on 4.2.2)

 
 
Posted by Anonymous Wednesday, Sep 24, 2008 1330 days ago

If I buy this for my 8700r, would i be able to transfer the program to another BB or i have to purchase this again?

 
 
Posted by Remrose Wednesday, Sep 24, 2008 1329 days ago

The pop up is great if you are working on something but does not wake up your BlackBerry out of its screen blank/power save mode. Thus if you have your BB sitting on your desk with the screen blank/powered down, only the notification light tells you a message is received.

It would be nice if the screen save would come out of its blank mode and show you the notice. Especially if I am on a call on the office phone and a mesage comes in, seeing the pop-up would let me decide how to handle/end my current call rather than keep guessing what was received.

 
 
Posted by husker723 Wednesday, Sep 24, 2008 1329 days ago

maybe i am misssing something here but i have had similar problems to the others listed. i install the program, enter the activation code and nothing happens. every time i go back into the program i am asked to enter it again. i tried to options>advanced options....but to tcp option to be found. i have a sprint 8330 curve. this is driving me nuts. i installed and deleted this thing, re-installed it, pulled the battery, etc. any help would be appreciated. for the record, i haven't hear squat from the company, so i would have to strongly disagree with the poster who had a great response time. thanks.

 
 
Posted by support@smrtguard.com Wednesday, Sep 24, 2008 1329 days ago

Hi All,

Thanks for taking the time to post your problems/issues.

Here is the support page:

http://www.smrtguard.com/peeksupport.html

For people that have installed / registered but having "no popup" issue, we are working on a fix. But in the mean time, we have seen user getting this to work with a OS upgrade:

http://forums.crackberry.com/f52/peek-who-problem-74897/index4.html#post756414

To help us better trouble shoot, those that are having problem with popup, can you send us your error log?
1. Send yourself a quick test email.
2. Upon receiving the email, from the home screen, please press Alt key + LGLG, this will show your
the error log.
3. Please do 'copy' and then paste into an email to support "at" smrtguard "dot" com

Thanks for your help, patience, and understanding.

 
 
Posted by Nick_Monger Thursday, Sep 25, 2008 1329 days ago

I have been waiting a long time for an application like this. There have been so many occasions where I have been setting up a mtg or composing an email on my Bold and then the mystical red light flashes at me and I cannot concenrate until I know who has just emailed me. Now, with PeeKaWho I can easily see the sender and subject of the mail and I can concentrate on finishing what I was doing.

Everyone should have this application..GET IT NOW!

 
 
Posted by minionmale Thursday, Sep 25, 2008 1329 days ago

The whole process of downloading and activating was a breeze. I found the PeeKaWho icon (which changes when the cursor hovers over it), opened the sofftware and set up my desired parameters. So far so good. However, the only problem is NO pop-ups occur (regardless if the phone is in standby or not). I rebooted the phone to see if that solved the problem. Alas... no change. No pop-ups... nada... nothing.

My phone is the curve 8330, carrier is Verizon and OS is version 4.3.0.127.

Any ideas on how I can make this software work?

Thanks

 
 
Posted by Minionmale Monday, Sep 29, 2008 1325 days ago

I did get the application to work. Most of the issues were on my side and not the fault of the program.

The only disappointment that I have right now is the window does not popup when the phone is in sleep mode. Is that what others are finding?

Thanks

 
 
Posted by lilme08 Thursday, Sep 25, 2008 1329 days ago

Ok, so I really want to buy this app and start using it now, but I know that I am going to get another BB in the future. I just read that you have free upgrades only with the same pin. So when I get my next BB, I have to repurchase the app again? That's strange. Any reason why?

 
 
Posted by Blknberry Thursday, Sep 25, 2008 1329 days ago

when will this be available for the 8320? Gotta have this

 
 
Posted by Anonymous Thursday, Sep 25, 2008 1329 days ago

I downloaded it and set it up yesterday and I love it. It's one of those things you would think would come standard in the BB.

I initially had the same problem as everyone else but once i realized it was a APN issue I got it authorized real quick. There support staff are really quick on the ball to make sure you get it set up right so ask for help.

 
 
Posted by Bruce E Lively Thursday, Sep 25, 2008 1328 days ago

i cant get this product to work i have T Mobile using bb curve 8320 anybody using t mobile having problem getting this to work?

 
 
Posted by dejan Friday, Sep 26, 2008 1328 days ago

I have been using this GREAT app for two days now and I must say that apart from initial activation problem (was resolved promptly) everything works great.

I would suggest to developer to find some alternative activation process or at least streamline the current one, it would be a shame that such great application receives negative feedback because of messy activation.

Also, what I miss and would love to see in future versions:

- ability to mark messages as read or delete them
- ability to jump to received message not to inbox as it is now
- in case of multiple received messages ability to scroll thru them

Keep on the good work!

 
 
Posted by kx5674 Friday, Sep 26, 2008 1328 days ago

I've downloaded, and activated the app, and rebooted as requested. I'm using the BB8830 w/ Sprint. Has anyone been able to get the app to work. It appears everything is fine- just no pop ups?

 
 
Posted by msdizzydolores Saturday, Sep 27, 2008 1327 days ago

I want to download the app to, but I'm not updating my OS until TMo releases their official release of 4.5.

Will this app work for the 8320 on 4.2? And why? I think we need some love too!

 
 
Posted by support@smrtguard.com Sunday, Sep 28, 2008 1325 days ago

Hi,

Here is an update:

PeekAWho v1.12 is now available, here are what have changed:
- No more APN settings, activation is easier.
- Fade time is longer, up to 60 seconds
- Fixed button problem on 87xx series running OS 4.5
- Fixed problem caused by bursts of emails (more than 5) that result in popup not showing until reboot.
- Now includes a 2 day full trial

Update to "No Popup" problem:
We are working with RIM to identify OS inconsistency, so we are still working on this issue for people who are not on OS 4.5 (or don't have official OS 4.5 avail on network carrier)

Thanks for your support.

 
 
Posted by support@smrtguard.com Sunday, Sep 28, 2008 1325 days ago

Hi,

Here is an update:

PeekAWho v1.12 is now available, here are what have changed:
- No more APN settings, activation is easier.
- Fade time is longer, up to 60 seconds
- Fixed button problem on 87xx series running OS 4.5
- Fixed problem caused by bursts of emails (more than 5) that result in popup not showing until reboot.
- Now includes a 2 day full trial

Update to "No Popup" problem:
We are working with RIM to identify OS inconsistency, so we are still working on this issue for people who are not on OS 4.5 (or don't have official OS 4.5 avail on network carrier)

Thanks for your support.

 
 
Posted by support@smrtguard.com Sunday, Sep 28, 2008 1325 days ago

Hi,

Here is an update:

PeekAWho v1.12 is now available, here are what have changed:
- No more APN settings, activation is easier.
- Fade time is longer, up to 60 seconds
- Fixed button problem on 87xx series running OS 4.5
- Fixed problem caused by bursts of emails (more than 5) that result in popup not showing until reboot.
- Now includes a 2 day full trial

Update to "No Popup" problem:
We are working with RIM to identify OS inconsistency, so we are still working on this issue for people who are not on OS 4.5 (or don't have official OS 4.5 avail on network carrier)

Thanks for your support.

 
 
Posted by support@smrtguard.com Sunday, Sep 28, 2008 1325 days ago

Hi,

Here is an update:

PeekAWho v1.12 is now available, here are what have changed:
- No more APN settings, activation is easier.
- Fade time is longer, up to 60 seconds
- Fixed button problem on 87xx series running OS 4.5
- Fixed problem caused by bursts of emails (more than 5) that result in popup not showing until reboot.
- Now includes a 2 day full trial

Update to "No Popup" problem:
We are working with RIM to identify OS inconsistency, so we are still working on this issue for people who are not on OS 4.5 (or don't have official OS 4.5 avail on network carrier)

Thanks for your support.

 
 
Posted by jenniscott Monday, Sep 29, 2008 1325 days ago

I just got this and was very excited to get it and have ahd it for a few days but have yet have seen it work...am I missing something? Is there something that is blocking this application from working? please help!

 
 
Posted by minionmale Monday, Sep 29, 2008 1325 days ago

This may seem stupid that I did not notice this... but I didn't.

After you've downloaded the program, gone through the activation etc., one expects it to begin working as described. Yes? Well not in my case. Suggestion. Find the "@" postaage stamp icon on your phone. Click it. The menu comes up. In my case the "Enable Popup" button was NOT defaulted (selected). No wonder the program didn't work.

Mine works fine now. One major disappointment is there are no popups when the phone is in the sleep mode.

 
 
Posted by support@smrtguard.com Sunday, Oct 05, 2008 1318 days ago

We just rolled out a fix for those who are having problems:

www.smrtguard.com/download/os422fix/peek.jad

For more on this fix, refer to TYPE 1 user on our support page:
http://www.smrtguard.com/peeksupport.html

Also, please check our FAQ for more info:
http://www.smrtguard.com/faq.html

 
 
Posted by jp316ad Thursday, Oct 09, 2008 1315 days ago

I got this program and had a problem that I had to email support for. The automated email gives them 24 hours to respond but I had an answer in an hour! They answered quick and sent me on my way. With service like that, what can I say. :)

 
 
Posted by geezy21unc Wednesday, Nov 25, 2009 902 days ago

i have a boost mobile 8350i upgraded to few versions, doesnt work , even emailed tech, nothing...i want my money back...